WD Smartware™ Software: User Manual
WD Smartware™ Software: User Manual
WD SmartWare Software
User Manual
Version 1.5.x
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Table of Contents
WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Accessing Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Contacting WD Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Naming the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting the Drive Sleep Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Registering the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Checking Drive Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Erasing the Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
41 41 42 43 44
Using the Drive Settings Drive Erase Function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Using the Drive Unlock Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
GNU General Public License (GPL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
TABLE OF CONTENTS iv
1 1
Compatibility can vary, depending on hardware configuration and operating system. For highest performance and reliability, always install the latest updates and service pack (SP). Go to the Start menu and select Windows Update.
*You must reformat Mac drives for compatibility with Windows operating systems to use them with this version of the WD SmartWare software. For information about reformatting your My Book or My Passport drive, see answer ID 3865 in the WD Knowledge Base at support.wdc.com.
Note: The WD SmartWare software does not support other manufacturers hard drives, or WD hard drives that were not originally configured for the WD SmartWare software.
ABOUT THE WD SMARTWARE SOFTWARE 1
Functional Overview
All operational features and capabilities of the WD SmartWare software are presented in five tab-selected screen displays where: The . . . tab display
Home
Provides . . .
One of two dialogs, depending on whether you install the full version or the drive management version of the WD SmartWare software. The full version dialog has five tabs and content gauges showing the total capacity and category structure of your computers internal hard drive, and each external My Book or My Passport drive connected to it. If your computer has more than one: Internal hard drive or multiple hard drive partitions, then the WD SmartWare software displays a selector box that you can use to specify the one you want to work with External My Book or My Passport drive, then the WD SmartWare software highlights the one you select to work with
The drive management dialog has three tabs and a content gauge showing the total capacity and category structure of each connected My Book or My Passport drive. See Home Tab Displays on page 3. Backup One of two backup dialogs, depending on the backup mode that you select: The by-category dialog provides content gauges showing the total capacity and category structure of your computers internal hard drive, and the external My Book or My Passport drive that you are working with The by-file dialog provides a folder view of your computers internal hard drive for selecting the files and folders that you want to back up
Each backup dialog also provides a: File/category backup toggle button for switching between the two backup dialogs Start/stop backup toggle button for controlling the backup
See Backup Tab Displays on page 7. Retrieve Three full-screen dialogs for selecting the: Backup volume that you want to retrieve files from Destination on your computer where you want to copy the retrieved files Files that you want to retrieve
(Continued)
ABOUT THE WD SMARTWARE SOFTWARE 2
Provides . . .
One of two dialogs, depending on whether you install the full version or the drive management version of the WD SmartWare software. The full version dialog provides buttons for displaying Software Settings and Drive Settings screens. The drive management version dialog displays only the Drive Settings screen. See Settings Tab Displays on page 13.
Help
Instant access to: Detailed information about backing up and retrieving files and making your software and drive setup selections WD Customer Support and software update services
See Help Tab Display on page 15. In each display, the WD SmartWare software changes the names and graphic images to match the hardware configuration of the connected My Book and My Passport drives. Note: In addition to the detailed Help tab information, each WD SmartWare display provides easy access to abbreviated online help to quickly guide you through your backup, retrieve, and settings tasks. Whenever you are uncertain about what to do, just click the info/online help icon in the upper-right corner of the display:
To close the info/online help screen after reading the online help, click the X icon in the upper-right corner of the help screen.
- The internal hard drive or hard drive partition that you want to back up files
from or copy retrieved files to when your computer has more than one - The My Book or My Passport drive that you want to back up files to, retrieve files from, or customize when you have more than one connected to your computer Drive management Home tab display Use the drive management Home tab display to view the content gauge for each connected My Book or My Passport drive and select the one you want to customize. See Figure 1 and Table 1 on page 4 for a brief functional description of the Home tab displays.
ABOUT THE WD SMARTWARE SOFTWARE 3
Display Component
Your computer icon
Description
Provides a graphic representation and name of the internal hard drive or drive partition on your computer that the WD SmartWare software will access for backup and retrieve functions. Right-clicking the icon and clicking Properties displays the Windows System Properties dialog:
(Continued)
Display Component
Internal drive selector box
Description
(Not shown in Figure 1 on page 4.) On the WD SmartWare Home tab display, if your computer has more than one internal hard drive or drive partition, the WD SmartWare software displays a selector box below your computer icon for specifying the drive or partition that you want to use for backup and retrieve functions:
Provides a graphic representation and name of the My Book or My Passport drive connected to your computer. If you have more than one My Book or My Passport drive connected to your computer, left-click the drive icon for the one that you want to use for backup, retrieve, and drive settings functions. The WD SmartWare software highlights your selection with a light-blue shadow background:
Right-clicking the drive icon displays a menu with options for: OpenTo display the drive listing in Windows Explorer PropertiesTo display the Windows Drive Properties dialog Safely removeTo prepare your system to disconnect the drive
For a network-attached My Book Live drive, the options are: OpenTo display the drive listing in Windows Explorer DashboardTo display the Web interface for configuring the drive Learning CenterTo display the My Book Live Learning Center help MapTo display the Windows Map Network Drive dialog Create ShortcutTo add a shortcut to the drive to your desktop display
(Continued)
Display Component
My Book or My Passport drive icon (continued)
Description
AlertsTo display the WD SmartWare WD Alerts report PropertiesTo display the Device Details and Troubleshooing information for the drive Shut DownTo ready and shut down the drive
(Not shown in Figure 1 on page 4.) One installation of the WD SmartWare software supports as many My Book or My Passport drives as you system can handle. When the number of connected drives exceeds the display capacity, the WD SmartWare software displays left/right drive display scroll pointers for viewing all of them:
Scroll Pointers
The content gauge for your computers internal hard drive shows all of your files that are available for a category-type backup against a blue background in six categories where: This file category Documents Mail Music Movies Pictures Other Includes files with these extensions .doc, .txt, .htm, .html, .ppt, .xls, .xml, and other document extensions .mail, .msg, .pst., and other mail extensions .mp3, .wav, .wma, and other music extensions .avi, .mov, .mp4, and other movie extensions .gif, .jpg, .png, and other picture extensions Others that do not belong in the five main categories
For a complete list of all included file extensions, search for answer ID 3644 in the WD Knowledge Base at support.wdc.com.
Display Component
Your computers content gauge (continued)
Description
Note that: The System category, shown against a dark gray background, includes all of your operating system files that are not available for a category-type backup, including: system files, program files, applications, working files like .tmp and .log files, and any files that are stored in a Temp folder. When you select and run a file-type backup, the name of the System category changes to Excluded and it then includes all of the files that were not included in your file backup. Because they change so frequently, Outlook .pst files are only backed up once every 24 hours. This exclusion does not apply to other mail application files. The Retrieved category, also shown against a dark gray background, includes the files that you have retrieved from a prior backup. They, too, are not available for a category-type backup. Hovering the pointer over a category displays the number of files in the category.
The content gauge for your computers hard drive is not available if you install the drive management version of the WD SmartWare software. My Book or My Passport drive content gauge After installing the WD SmartWare softwarebefore running your first backup or copying any files to the drive, the content gauge for your My Book or My Passport drive shows only a small number of files in the Additional Files category. These are the system files and hidden files that your computers operating system put there when you installed the drive. After running a backup or copying files to the drive, this content gauge shows all of the files in the same categories as the content gauge for your computers internal hard drive (see Your computers content gauge on page 6.)
See How the Backup Function Works on page 30 for a description of category- and file-type backups. Use the WD SmartWare Backup tab displays to select the files or categories of files that you want to back up and control the backup operation. See Figure 2 and Table 2 on page 8 for a brief functional description of the Backup tab displays.
ABOUT THE WD SMARTWARE SOFTWARE 7
Category/File Backup Toggle Button Figure 2. Backup Tab Displays Table 2. Backup Tab Functional Description
Display Component
Your computers content gauge My Book or My Passport drive content gauges
Description
Same as the content gauge for your computers hard drive on the Home tab display. (See Your computers content gauge on page 6.) Same as the content gauge for your My Book or My Passport drive on the Home tab display. (See My Book or My Passport drive content gauge on page 7.)
(Continued)
Display Component
Advanced backup area
Description
In the category mode, the initial/default configuration of the WD SmartWare software is to back up all of your files. In this configuration, the advanced backup area is blank. Clicking Advanced View displays a backup files selection box that you can use to specify the categories of files that you want to back up:
Clicking Apply Changes in the backup files selection box updates the content gauge for your computer and your My Book or My Passport drive. Clicking Switch to File Backup displays a folder structure view that you can use to specify individual files or folders that you want to back up:
Note: The folder structure displaces the content gauge for your computer on the Backup tab display. In file mode, the initial/default configuration of the WD SmartWare software is with none of the files/folders selected for backup. After selecting the files or folders that you want to back up, clicking: Apply Changes updates the content gauge for your My Book or My Passport drive. Revert clears your recent selections and redisplays the prior applied configuration.
(Continued)
Display Component
Start/Stop Backup toggle button Switch to Category/File Backup toggle button
Description
Controls backup operations by starting and stopping the backup. Switches the backup mode between categories and individual files: Category modeBacks up files according to their categories, as shown in the content gauges for your computer and your My Book or My Passport drive. The button name is Switch to File Backup when the backup mode is category. File modeBacks up files according to their folder structure on your computer. The button name is Switch to Category Backup when the backup mode is file.
See Figure 3 and Table 3 on page 11 for a brief functional description of the Retrieve tab displays.
Retrieve Destination Option Buttons Change Retrieve Folder Box and Browse Button
Display Component
Backed Up Volumes selection box
Description
Lists the backed up volumes that are available to retrieve files from on the selected My Book or My Passport drive. You must select a backup volume before you can click Next to continue with the retrieve operation.
By default, the WD SmartWare software creates and uses a folder named Retrieved Contents in the My Documents folder for your user name. If you want to specify a different folder, use the Browse function and click Apply.
(Continued)
Specify the location on your computers internal hard drive where you want to copy the files retrieved from the selected My Book or My Passport drive: To the Original Places copies the retrieved files to the same location that they were backed up from. To a Retrieved Content Folder copies all of the retrieved files to a single folder.
By default, the Retrieve Some Files option is selected and the WD SmartWare software displays the Retrieve Some Files selection box that you can use to find and retrieve only selected files or folders. Selecting the Retrieve All Files option closes the Retrieve Some Files selection box and the WD SmartWare software retrieves all of the files from the selected backup volume on the selected My Book or My Passport drive.
Displays all of the files from the selected backup volume on the selected My Book or My Passport drive in a folder structure with check boxes for selecting individual files or folders:
See Figure 4 and Table 4 on page 14 for a brief functional description of the Settings tab displays.
Display Component
Backup Speed button Drive Erase button File History button Label button
Description
Displays the Reduce Backup Speed dialog for enabling/disabling the option to run backups only when your computer is idle. Displays the Drive Erase dialog for erasing your My Book or My Passport drive when it is not locked. Displays the Set File History dialog for specifying the number of backup versions that you want to keep for each file. (Not shown in Figure 4 on page 13) For My Book or My Passport drives that have a customizable label, displays the Set Label dialog for naming the drive.
Preferences buttons
On the Software Settings screen, when you have installed the full version of the WD SmartWare software, displays the Set Preferences dialog for enabling/disabling the option that automatically checks for software updates. On the drive management Drive Settings screen, when you have installed the drive management version of the WD SmartWare software, displays the Set Preferences dialog for enabling/ disabling the options that: Automatically check for software updates Enable the backup and retrieve functions
Displays the Register Drive dialog for registering your My Book or My Passport drive. Displays the Set Retrieve Folder dialog for specifying a different destination folder for retrieved files. Depending on whether your drive is already password protected or not, displays the: Set Security dialog for creating a password Your Drive is Secure dialog for changing your password or turning off the drive lock feature
Displays the Set Sleep Timer dialog for specifying the period of inactivity for turning off the drive.
WD Store Link
Display Component
Contact Us link Learning Center topic buttons
Description
Uses your web browser to connect to the WD Service & Support Contact Us page at http://support.wdc.com/contact. Provide links to display the main Learning Center help topics: Overview Backup Retrieve Manage & Customize
(Continued)
Display Component
Online User Manuals link
Description
Uses your web browser to connect to the user manual page for WD SmartWare manuals at: http//www.wdc.com/wdproducts/wdsmartware/um.asp. There, you can select and open the online version of the user manual for your My Book or My Passport drive.
Uses your web browser to connect to the WD Service & Support Home page at http://support.wdc.com. Uses your web browser to compare the versions of your WD SmartWare software and the firmware of the selected My Book or My Passport drive with the most-recent available versions. If updated software or firmware is available, the WD SmartWare software prompts you do download and install it.
WD Store link
Uses your web browser to connect to the WD online store at: http://store.westerndigital.com/store/wdus.
2 1
THEN . . .
Proceed to step 4. Skip to step 6.
4. For Windows XP, one or two screens might appear, depending on whether the AutoRun (AutoPlay) function is enabled or disabled: IF AutoRun (AutoPlay) is . . . on your computer,
Enabled Disabled
THEN . . .
Proceed to step a. Skip to step b.
a. On Windows XP with AutoRun (AutoPlay) enabled, the Welcome to WD SmartWare screen displays (see Figure 6 on page 18). b. On Windows XP with AutoRun (AutoPlay) disabled, click to open the My Book or My Passport drive listing in Windows Explorer and double-click the WD SmartWare application file to display the Welcome to WD SmartWare screen (see Figure 6 on page 18). 5. Continue to Getting Started with the WD SmartWare Software on page 18. If you do not want to install the WD SmartWare software, go to Getting Started Without the WD SmartWare Software on page 24 instead. 6. For Windows Vista or Windows 7, two or three screens might appear, depending on whether the AutoRun (AutoPlay) function is enabled or disabled: IF AutoRun (AutoPlay) is . . . on your computer,
Enabled Disabled
THEN . . .
Proceed to step a. Skip to step b.
a. On Windows Vista or Windows 7 with AutoRun (AutoPlay) enabled, click Open folder to view files on the AutoPlay screen and double-click the WD SmartWare application file to display the Welcome to WD SmartWare screen (see Figure 6 on page 18). b. On Windows Vista or Windows 7 with AutoRun (AutoPlay) disabled, open Computer, click to open the My Book or My Passport drive listing in Windows Explorer and double-click the WD SmartWare application file to display the Welcome to WD SmartWare screen (see Figure 6 on page 18).
INSTALLING THE SOFTWARE AND GETTING STARTED 17
Note: On all screens and dialogs, the WD SmartWare software changes the drive image to match the hardware configuration of your My Book or My Passport drive.
7. Continue to Getting Started with the WD SmartWare Software in the next section. If you do not want to install the WD SmartWare software, go to Getting Started Without the WD SmartWare Software on page 24 instead.
1. The What would you like to do? prompt on the Welcome to WD SmartWare screen
provides three options for getting started with the WD SmartWare software: IF you want to install . . .
The full version of the WD SmartWare software, with continuous automatic backup, retrieve, drive lock password protection, and drive management features, Only the WD SmartWare software drive lock password protection and drive management features, The full version of the WD SmartWare software and
retrieve files that you have already backed up to your My Book or My Passport drive on another computer, 2. Read the license agreement and click Accept to continue.
INSTALLING THE SOFTWARE AND GETTING STARTED 18
3. Wait for the software installation to complete. This could take several minutes. 4. After the software installation completes: IF you clicked . . . at step 1,
Install WD SmartWare
Retrieve a backup
5. On the initial Backup Plan Selection screen: a. Select the option for the type of backup that you want to run: Category BackupFinds and backs up all of the files of the selected categories on your computer. File BackupBacks up files or folders that you select from a folder view of your computers internal hard drive.
b. Click Launch WD SmartWare to display the initial Backup screen (Figure 8 on page 20).
INSTALLING THE SOFTWARE AND GETTING STARTED 19
Initial File Backup Screen Figure 8. Initial Backup Screens INSTALLING THE SOFTWARE AND GETTING STARTED 20
Note: The initial Backup screens only appear one timethe first time you install the WD SmartWare software on your computer. After that, launching the software displays the Home screen so you can choose what you want to do.
6. On the initial Backup screen you can either: Run your first backupSee Backing Up Your Computer Files on page 30 before clicking Start Backup and then proceed to step 7. Skip the backup by clicking Skip Backup to display the WD SmartWare initial Drive Settings screen (Figure 9 on page 22). Skip to step 8. 7. After running your first backup: a. Click Continue to Settings to display the WD SmartWare initial Drive Settings screen (Figure 9 on page 22). b. Depending on the hardware configuration of your My Book or My Passport drive, see:
- Naming the Drive on page 41 - Password Protecting the Drive on page 25 - Registering the Drive on page 42
c. After naming, password protecting, or registering your drive, click Continue to display the WD SmartWare Home screen (Figure 10 on page 23). This completes the getting started procedure after selecting Install WD SmartWare and running your first backup 8. On the initial Drive Settings screen: a. Depending on the hardware configuration of your My Book or My Passport drive, see:
- Naming the Drive on page 41 - Password Protecting the Drive on page 25 - Registering the Drive on page 42
b. After naming, password protecting, or registering your drive, click Continue to close the initial Drive Settings screen and display the WD SmartWare Home screen (Figure 10 on page 23). This completes the getting started procedure after selecting Install WD SmartWare and skipping the backup.
WD SmartWare Initial Drive Setting Screen (After selecting Skip Backup at step 6 or Continue to Settings at step 7 on page 21)
Drive Management Initial Drive Settings Screen (After selecting Install Drive Settings at step 1 on page 18)
Note: The initial Drive Settings screens only appear one timethe first time you install the WD SmartWare software on your computer. After that, launching the software displays the Home screen so you can choose what you want to do.
9. On the initial Drive Settings screen: a. Depending on the hardware configuration of your My Book or My Passport drive, see:
- Naming the Drive on page 41 - Password Protecting the Drive on page 25 - Registering the Drive on page 42
b. After naming, password protecting, or registering your drive, click Finish to close the initial Drive Settings screen. This completes the getting started procedure after selecting Install Drive Settings. In this case: Opening the WD SmartWare software displays the drive management Home screen (see Figure 11 on page 23) with the Settings tab for performing all drive management functions (see Managing and Customizing the Drive on page 39). Clicking the Settings tab displays the drive management Drive Settings screen with a Preferences button that you can use to enable the WD SmartWare backup and retrieve functions (see Enabling the Backup and Retrieve Functions on page 49).
Figure 11. Drive Management Home Screen INSTALLING THE SOFTWARE AND GETTING STARTED 23
1. Click Do Not Install at the What would you like to do? prompt to display the
Continue without installing WD SmartWare? prompt:
2. Click: Continue without Install if you still do not want to install the WD SmartWare software. Go Back if you have changed your mind and do want to install the WD SmartWare software. In this case, go to Getting Started with the WD SmartWare Software on page 18.
3 1
1. Click the Settings tab to display either the WD SmartWare Settings tab display or the
drive management Drive Settings screen (see Figure 4 on page 13). 2. If you opened the WD SmartWare Settings tab display, click Set Up Drive to display the WD SmartWare Drive Settings screen. 3. On the Drive Settings screen, click Security to display the Set Security dialog:
4. On the Set Security dialog: a. Type your password in the Choose a password box, using up to 25 characters. b. Retype your password in the Verify password box. c. Type a hint to help remember your password in the Password hint box.
d. Select the Remember my password on this computer check box if you want the WD SmartWare software to remember your password on this computer.
Note: This function remembers the password for your currently logged on user name. If you log on as a different user, you will have to type your password and repeat this selection.
e. Read the warning about the possibility of data loss if you forget your password. f. Click the I understand check box to signify that you accept the risk. g. Click Save Security Settings. CAUTION! After creating a password, the drive remains unlocked for as long as you continue your current work session. Then, the WD SmartWare software:
Locks the drive when you shut down your computer, disconnect your drive, or depending on its configurationyour computer goes into the sleep mode Requires you to type your password to unlock the drive when you restart your computer or reconnect your drive, UNLESS you selected the Remember my password on this computer check box when you created your password
You shut down and restart your computer You disconnect and reconnect the drive to your computer Depending on its configuration, your computer exits the sleep mode You will have to do this even if you do not have the WD SmartWare software installed on your computer.
1. If the WD SmartWare drive unlock dialog does not appear automatically, click the
drive image above the Drive is locked message to display it:
2. Type your password in the Password box. 3. If you want to avoid this dialog in the future, select the Remember my password on this computer check box. 4. Click Unlock.
2. Type your password in the Password box and click Unlock. 3. At the Your drive is now unlocked prompt, click Exit to close the WD SmartWare Drive Unlock utility.
1. Click the Settings tab to display either the WD SmartWare Settings tab display or the
drive management Drive Settings screen (see Figure 4 on page 13). 2. If you opened the WD SmartWare Settings tab display, click Set Up Drive to display the WD SmartWare Drive Settings screen. 3. On the Drive Settings screen, click Security to display the Your Drive is Secure dialog:
4. On the Your Drive is Secure dialog: a. Type your current password in the Password box. b. Select the Change password option. c. Type your new password in the New password box, using up to 25 characters. d. Retype your new password in the Verify password box. e. Type a hint to help remember your new password in the Password hint box. f. Select or clear the Remember my password on this computer check box to signify whether you want the WD SmartWare software to remember your new password on this computer.
Note: This function remembers the password for your currently logged on user name. If you log on as a different user, you will have to type your password and repeat this selection.
1. Click the Settings tab to display either the WD SmartWare Settings tab display or the
drive management Drive Settings screen (see Figure 4 on page 13). 2. If you opened the WD SmartWare Settings tab display, click Set Up Drive to display the WD SmartWare Drive Settings screen. 3. On the Drive Settings screen, click Security to display the Your Drive is Secure dialog:
4. On the Your Drive is Secure dialog: a. Type your password in the Password box. b. Select the Remove security option. c. Click Update Security Settings to remove password protection from your drive and redisplay the Set Security dialog.
4 1
Backing Up Files
To back up your files:
b. If you have more than one My Book or My Passport drive connected to your computer, select the one that you want to back up files to:
2. Click the Backup tab to display the Backup screen (see Figure 2 on page 8).
3. On the Backup screen: IF you want to back up . . . on the internal hard drive,
All of the categories of files Selected categories of files All of the files and folders Selected files or folders
THEN . . .
Proceed to step 4. Skip to step 5. Skip to step 6 on page 32. Skip to step 7 on page 33.
4. To back up all of the categories of files and on the internal hard drive: a. Verify that the backup mode is category and that Ready to perform category backup appears at the upper-left corner of the Backup screen. If the backup mode is file and Ready to perform file backup appears there, then click the Switch to Category Backup button and OK at the Switching Backup Plan prompt. b. Click Advanced View to open the backup by categories selection box and verify that the check boxes for all six categories are selected:
As required, select any cleared check boxes and then click Apply Changes to create a custom backup plan and refresh the content gauge for your My Book or My Passport drive. c. Click Start Backup to begin backing up all categories of files on the internal hard drive and skip to step 8 on page 33. 5. To backup selected categories of files: a. Verify that the backup mode is category and that Ready to perform category backup appears at the upper-left corner of the Backup screen. If the backup mode is file and Ready to perform file backup appears there, then click the Switch to Category Backup button and OK at the Switching Backup Plan prompt.
c. In the backup by categories selection box: Clear the check boxes for the categories of files that you want to exclude from the backup. As required, select the check boxes for the categories of files that you want to include in the backup.
d. Click Apply Changes to create a custom backup plan and refresh the content gauge for your My Book or My Passport drive. e. Click Start Backup to begin backing up the selected categories of files and skip to step 8 on page 33. 6. To back up all of the files and folders on the internal hard drive: a. Verify that the backup mode is file and that Ready to perform file backup appears at the upper-left corner of the Backup screen. If the backup mode is category and Ready to perform category backup appears there, then click the Switch to File Backup button and OK at the Switching Backup Plan prompt. b. In the backup by files selection box, click the check box for your computers internal hard drive:
If your computer has more than one internal hard drive, click the check box for each one. c. Click Apply Changes to create a custom backup plan and refresh the content gauge for your My Book or My Passport drive. d. Click Start Backup to begin backing up all of files and folders on the internal hard drive and skip to step 8 on page 33.
7. To backup selected files or folders: a. Verify that the backup mode is file and that Ready to perform file backup appears at the upper-left corner of the Backup screen. If the backup mode is category and Ready to perform category backup appears there, then click the Switch to File Backup button and OK at the Switching Backup Plan prompt. b. In the backup by files selection box, click the pointers to open the folder structure:
c. Select the check boxes for the individual files or folders that you want to back up. Note that clicking a folder check box automatically selects all of the subfolders and files in the folder. d. Click Apply Changes to create a custom backup plan and update the content gauge for your My Book or My Passport drive
Note: Clicking Revert clears your recent selections and redisplays the prior applied configuration.
e. Click Start Backup to begin backing up the selected files or folders and proceed to step 8. 8. During the backup: A progress bar and message indicate the amount of data that has been backed up. For a category backup, the blue background in the content gauge for your computers internal hard drive changes to yellow/amber for all of the files that have not yet been backed up. The gray background for categories or files in the content gauge for your My Book or My Passport drive changes to blue as the backup completes. You can continue to set up your drive or perform any other functions because the WD SmartWare software backs up your files in the background. The Start Backup toggle button changes to Stop Backup for stopping the backup (see step 10 on page 34).
9. Appearance of a backup successfully finished message means that the backup completed normally. If any files could not be backed up, the WD SmartWare software displays a: Caution message indicating the number of files involved View link that you can click to see a list of the files and the reasons they were not backed up Some applications and running processes can keep files from being backed up. If you cannot determine why some of your files were not backed up, try: Saving and closing all of your open files Closing all running applicationsincluding your e-mail program and web browser
Important:
Appearance of a Caution message indicating that your drive is full means that there is not enough free space on the drive to complete the backup. The best long-term solution would be to relegate the drive to longterm archive storage and:
a. Click the Help tab. b. Click the WD Store link to view the Western Digital Online Store website. c. Click External Hard Drives and select the best drive to suit your future requirements.
10. If you clicked Stop Backup at step 8, the Stop backup? confirmation prompt reminds you that the WD SmartWare software runs your backup job in the background so you can continue using your computer for other things during the backup. To continue, click either: Continue Backup to disregard your request and resume the backup Stop Backup to follow through with your request and stop the backup 11. If you backed up files by category and your computer has more than one internal hard drive, repeat the backup procedure for each one.
5 1
1. Select the My Book or My Passport drive to retrieve files from on the Home screen.
2. Select the backup volume that you want to retrieve files from. 3. Specify the destination where you want to copy the retrieved fileseither a special retrieve folder or their original locations. 4. Specify what you want to retrieveeither individual files, folders, or everything. 5. Retrieve the files.
Retrieving Files
To retrieve files:
b. If you have more than one My Book or My Passport drive connected to your computer, select the one that has the files you want to retrieve:
2. Click the Retrieve tab to display either the: Select a destination for retrieved files dialog Select a volume to retrieve from dialog
IF you have . . .
Created a single backup on the selected My Book or My Passport drive from your computer,
Proceed to step 3 on page 37. Created multiple backup volumes on the selected Select a volume to retrieve from dialog with the available volumes listed in the Backed Up Volumes selection box:
My Book or My Passport
drive from either: Different internal hard drives or hard drive portions on your computer Different computers
In this case: a. In the Backed Up Volumes selection box, select the volume that you want to retrieve files from.
You cannot retrieve files from a drive that does not have a backup volume. Click the Home tab and return to step 1-b on page 35 to select the My Book or My Passport drive that has the files you want to retrieve.
3. On the Select a destination for retrieved files dialog: IF you want to copy your retrieved files to . . .
Their original locations on your computers internal hard drive,
a. b.
Click Browse and use the browse function to identify the new folder. Click Apply to save and implement the new folder specification.
4. Click Next to display the Select content to retrieve... dialog. IF you want to retrieve . . . from the selected backup volume
All of the files
Retrieve Some Files option to open the Retrieve Some Files selection box and proceed to step 5 on page 38.
5. In the Retrieve Some Files selection box, navigate through the folder structure to find the files
you want. You can also use the search box by typing the name (or partial name) of the file or folder:
Select the Show older files check box to display the different backed up versions of your files:
Select the Show deleted files check box to display backed up files that have been deleted:
Select the View icon to list individual files. To find a file, type all or part of the file name in the search box and press the Enter key to initiate the search. To eliminate the search filter, delete all of the text in the search box and press Enter.
Select the check boxes for the files or folders that you want to retrieve.
6. Click Start Retrieving. 7. During the retrieve: The Retrieve screen displays a progress bar and a message indicating the amount of data that has been copied to the specified retrieve location. A Cancel Retrieving button is available for stopping the retrieve.
8. A Retrieval accomplished message signifies completion of the retrieve. A Partial retrieve accomplished message means that all of the files you selected for the retrieve were not copied to the specified retrieve location. In this case, either a: Files Not Retrieved message provides the number of files that were not retrieved and a link to a failed-to-retrieve information screen. Click the View files link to see the list of files and the reasons they were not retrieved. Destination is full message means that your computer does not have sufficient disk space to complete the retrieve.
6 1
You can use the icon to: Open the WD SmartWare software Check the drive status Safely disconnect the drive Monitor icon alerts The following sections describe how to use the icon and other ways to do these things.
Right-clicking the drive icon on the Home screen and then clicking the Safely remove option:
Pressing the power button on the back of your My Book drive You might hear the drive power down. Wait for the power/activity LED to turn off before disconnecting the drive from the computer.
1. Click the Settings tab to display either the WD SmartWare Settings tab display or the
drive management Drive Settings screen (see Figure 4 on page 13). 2. If you opened the WD SmartWare Settings tab display, click Set Up Drive to display the WD SmartWare Drive Settings screen. 3. On the Drive Settings screen, click Label to display the Set Label dialog:
4. On the Set Label dialog: a. Type a name for your drive in the label box. b. Select or clear the Invert label check box to establish the label presentation that you wantdark text against a light background, or vice versa. c. Click Save Settings.
1. Click the Settings tab to display either the WD SmartWare Settings tab display or the
drive management Drive Settings screen (see Figure 4 on page 13). 2. If you opened the WD SmartWare Settings tab display, click Set Up Drive to display the WD SmartWare Drive Settings screen.
3. On the Drive Settings screen, click Sleep Timer to display the Set Sleep Timer dialog:
4. On the Set Sleep Timer dialog: a. In the Turn off Drive box, select the inactivity time interval at which you want to turn off the drive. b. Click Set Timer.
5. On the Register Drive dialog: a. Type your first name in the First name box. b. Type your last name in the Last name box. c. Type your e-mail address in the E-mail address box. d. Select your language in the Preferred language box. e. Select or clear the Yes, I want to receive communication... check box to specify whether or not you want to receive e-mail notifications about software updates, product enhancements, and price discount opportunities. f. Click Register Drive.
1. Click the Settings tab to display either the WD SmartWare Settings tab display or the
drive management Drive Settings screen (see Figure 4 on page 13). 2. If you opened the WD SmartWare Settings tab display, click Set Up Drive to display the WD SmartWare Drive Settings screen. 3. On the Drive Settings screen, click Diagnostics to display the Run Diagnostics dialog:
4. On the Run Diagnostics dialog, click the button for the test that you want to run:
Quick SMART Status Quick Drive Test Complete Drive Test
The WD SmartWare software provides two ways to erase your drive, depending on whether it is
locked or not:
IF your drive is . . .
Not locked, Locked,
AND you . . .
Want to erase the drive, Have forgotten or lost your password and must erase the drive,
THEN see . . .
Using the Drive Settings Drive Erase Function on page 45. Using the Drive Unlock Utility on page 45.
1. Click the Settings tab to display either the WD SmartWare Settings tab display or the
drive management Drive Settings screen (see Figure 4 on page 13). 2. If you opened the WD SmartWare Settings tab display, click Set Up Drive to display the WD SmartWare Drive Settings screen. 3. On the Drive Settings screen, click Drive Erase to display the Erase Drive dialog:
4. On the Erase Drive dialog: a. Read the warning about the loss of data if you erase your drive. b. Click the I understand check box to signify that you accept the risk. c. Click Drive Erase. After the drive erase operation completes, go to support.wdc.com and see Knowledge Base answer ID #5419 for information about downloading and restoring the WD SmartWare software and disk image on your My Book or My Passport drive.
Note: Erasing your drive also removes your password. If you still want to use a password to protect your drive, you will need to re-create it after restoring the WD SmartWare software and disk image. (See Password Protecting the Drive on page 25.)
- Using your computers file management utility to open the WD Unlock virtual
CD and double-clicking the Unlock.exe file
MANAGING AND CUSTOMIZING THE DRIVE 45
- Clicking Start > My Computer, opening the WD Unlock virtual CD listing under
Devices with Removable Storage, and double-clicking the Unlock.exe file
2. Make five attempts to unlock the drive by: a. Typing a password in the Password box. b. Clicking Unlock. 3. The fifth invalid password attempt displays the Too Many Password Attempts dialog:
4. On the Too Many Password Attempts dialog: a. Read the warning about the loss of data if you erase your drive. b. Click the I understand check box to signify that you accept the risk. c. Click Drive Erase. After the drive erase operation completes, go to support.wdc.com and see Knowledge Base answer ID #5419 for information about downloading and restoring the WD SmartWare software and disk image on your drive.
Note: Erasing your drive also removes your password. If you still want to use a password to protect your drive, you will need to re-create it after restoring the WD SmartWare software and disk image. (See Password Protecting the Drive on page 25.)
7 1
1. Click the Settings tab and Set Up Software to display the Software Settings screen
(see Figure 4 on page 13). 2. On the Software Settings screen, click File History to display the Set File History dialog:
3. On the Set File History dialog: a. Use the selection box to specify the number of backup versions that you want to keep for each file, from 1 to 25. b. Click Apply.
1. Click the Settings tab and Set Up Software to display the Software Settings screen
(see Figure 4 on page 13). 2. On the Software Settings screen, click Backup Speed to display the Reduce Backup Speed dialog:
3. On the Reduce Backup Speed dialog, select or clear the Pause backup until computer is idle check box to enable or disable the Backup Speed option.
1. Either create a new folder or determine which existing folder you want to use.
2. Click the Settings tab and Set Up Software to display the Software Settings screen (see Figure 4 on page 13). 3. On the Software Settings screen, click Retrieve Folder to display the Set Retrieve Folder dialog:
4. On the Set Retrieve Folder dialog: a. Click Browse and use the browse function to identify the new retrieve folder. b. Click Apply.
1. Click the Settings tab to display either the WD SmartWare Settings tab display or the
drive management Drive Settings screen (see Figure 4 on page 13). 2. If you opened the WD SmartWare Settings tab display, click Set Up Software to display the Software Settings screen. 3. On either the Software Settings screen or the drive management Drive Settings screen, click Preferences to display the Set Preferences dialog:
4. On the Set Preferences dialog, select or clear the Automatically check for WD SmartWare software updates check box to enable or disable the Preferences option.
Note: See Enabling the Backup and Retrieve Functions in the next section for information about the Enable Backup and Retrieve functions check box on the drive management Set Preferences dialog.
1. Click the Settings tab to display the drive management Drive Settings screen (see
Figure 4 on page 13). 2. On the drive management Drive Settings screen, click Preferences to display the Set Preferences dialog:
3. On the Set Preferences dialog: a. Select the Enable Backup and Retrieve functions check box. b. Click Enable Backup Now to: Add the Backup and Retrieve tabs to the Home screen display Add the Set Up Software and Set Up Drive options to the Settings screen Remove the Preferences option from the Drive Settings screen
A 1
Warranty Information
GNU General Public License (GPL)
This software may include third party copyrighted software licensed under the GPL or Lesser General Public License ("LGPL") (collectively, GPL Software) and not Western Digitals End User License Agreement. In accordance with the GPL, if applicable: 1) the source code for the GPL Software may be downloaded at no charge from http:// support.wdc.com/download/gpl or obtained on CD for a nominal charge from http:// support.wdc.com/download/gpl or by calling Customer Support within three years of the date of purchase; 2) you may re-use, re-distribute, and modify the GPL Software; 3) with respect solely to the GPL Software, no warranty is provided, to the extent permitted by applicable law; and 4) a copy of the GPL is included herewith, may be obtained at http:// www.gnu.org, and may also be found at http://support.wdc.com/download/gpl. Modification of or tampering with the Software, including but not limited to any Open Source Software, is solely at your own risk. Western Digital is not responsible for any such modification or tampering. Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital.
WARRANTY INFORMATION 51
Index
A
Accessing online support ii Advanced backup area, Backup tab displays 9 Alerts, flashing icon 40
B
Backed Up Volumes selection box 11 Backup about backing up files 30 files content box 31, 32, 33 procedure 30 Backup Speed button 14 Backup tab displays advanced backup area 9 description 7 drive content gauge 8 functional overview 2 Start/Stop Backup toggle button 10 Switch to Category/File Backup toggle button 10 your computers content gauge 8 Browse button, Retrieve tab displays 11
content gauge, Backup tab displays 8 content gauge, home tab displays 7 diagnostics and status checks 43 disconnecting from a PC 40 display scroll pointers, Home tab displays 6 icon, Home tab displays 5 sleep timer 41 status check 40 Drive Erase button, Settings tab displays 14 Drive Settings drive erase 44 registration 42 security 25 sleep timer 41
E
Erase Drive dialog 45 Erasing the drive 44
F
File History button 14 File history dialog 47 Flashing icon alerts 40 Front and back views 2 Full Media Scan 43
C
CAUTION about erasing the drive 44 about lost passwords 25 about preventing data loss when disconnecting 40 about your unlocked drive 26 Change retrieve folder box, Retrieve tab displays 11 Changing your password 28 Compatibility with operating systems 1 Contact Us link 15 Contacting WD Technical Support ii Content gauge Backup tab displays 8 drive 7 your computers 6 your computers, Backup tab displays 8 Creating a password 25
G
GNU general public license 51 GPL software 51
H
Help tab display Contact Us link 15 description 15 functional overview 3 Learning Center topic buttons 15 Online User Manuals link 16 Support link 16 Update Software button 16 WD Store link 16 Home tab displays description 3 drive content gauge 7 drive display scroll pointers 6 drive icon 5 functional overview 2 Internal drive selector box 5 your computer icon 4 your computers content gauge 6
D
Disconnecting the drive 40 Disk image, downloading and restoring 46 Drive
INDEX 52
I
Internal drive selector box, Home tab displays 5
L
Label button 14 Launching WD SmartWare software 39 Learning Center topic buttons 15
Retrieve some files selection box 12 Start/Cancel Retrieving toggle button 12 Run Diagnostics screen 44
S
Security button 14 Service and Support, WD ii Set file history dialog 47 preferences dialog 49 retrieve folder dialog 48 sleep timer dialog 41, 42 Settings tab displays 14 Backup Speed button 14 description 13 Drive Erase button 14 File History button 14 functional overview 3 Preferences buttons 14 Registration button 14 Retrieve Folder button 14 Security button 14 Sleep Timer button 14 Sleep Timer button 14 SMART Status Check 43 Software Settings preferences 49 retrieve folder 48 Software, GPL 51 Space available 40 Start/Cancel Retrieving toggle button 12 Start/Stop Backup toggle button 10 Settings See Drive Settings Status check 40 Support link 16 Switch to Category/File Backup toggle button 10 System compatibility 1 System file category, defined 7
N
NTFS format 1
O
Online support, accessing ii Online User Manuals link 16 Operating system requirements 1
P
Password protecting your drive 25 CAUTION about lost passwords 25 Password, changing 28 Password, removing 29 Physical description 2 Preferences buttons 14 options, setting 49
Q
Quick Diagnostic Self-test 43
R
Register Drive dialog 42 Registering your drive 42 Registration button 14 Removing password protection 29 Requirements, operating systems 1 Restoring the software disk image 46 Retrieve about retrieving files 35 folder, specifying 48 procedure 35 Retrieve destination option buttons 12 Retrieve files option button 12 Retrieve Folder button 14 Retrieve some files selection box 12 Retrieve tab displays Backed Up Volumes selection box 11 Browse button 11 Change retrieve folder box 11 description 10 functional overview 2 Retrieve destination option buttons 12 Retrieve files option buttons 12
T
Technical Support, WD ii Temperature check 40
U
Unlocking the drive from the virtual CD 27, 40 with WD SmartWare 26 Update Software button 16
INDEX 53
W
Warranty information 51 WD Service and Support ii WD SmartWare icon 39 WD Store link 16 WD Technical Support, contacting ii
Y
Your computer content gauge, Backup tab displays 8 content gauge, Home tab displays 6 icon, Home tab display 4
INDEX 54
Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of WD. WD reserves the right to change specifications at any time without notice. Western Digital, WD, the WD logo, My Book, and My Passport are registered trademarks and My Passport Essential, WD SmartWare, and Data Lifeguard are trademarks of Western Digital Technologies, Inc. Other marks may be mentioned herein that belong to other companies. 2011 Western Digital Technologies, Inc. All rights reserved.
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