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AUITS-ProblemStatement

AUITS Pvt Ltd aims to develop a digital platform to enhance customer engagement and operational efficiency in solar energy solutions. The proposed application will feature a customer support system, user account management, an admin dashboard, and payment integration. Key deliverables include a working prototype, source code, technical documentation, and a demo presentation, with evaluation criteria focusing on UI/UX design, feature completeness, code quality, innovation, and presentation.

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5 views

AUITS-ProblemStatement

AUITS Pvt Ltd aims to develop a digital platform to enhance customer engagement and operational efficiency in solar energy solutions. The proposed application will feature a customer support system, user account management, an admin dashboard, and payment integration. Key deliverables include a working prototype, source code, technical documentation, and a demo presentation, with evaluation criteria focusing on UI/UX design, feature completeness, code quality, innovation, and presentation.

Uploaded by

prarit.work
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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🚀 Problem Statement: AUITS Customer Engagement &

Support Application
📌 Background

AUITS Pvt Ltd (https://www.auitspl.com), a leader in sustainable solar energy solutions


since 2013, specializes in providing high-efficiency solar systems for residential, commercial,
and industrial needs. To further enhance customer experience and operational efficiency,
AUITS envisions a dedicated digital platform that streamlines customer interaction, support,
and service management.

🎯 Objective

Design and develop a mobile or web application that acts as a centralized platform for
AUITS customers. The solution should simplify access to services, improve customer
support, and offer administrative tools for seamless internal operations.

🔑 Core Features

1. 🛠️ Customer Support System

 Raise and track service tickets through an intuitive ticketing system.


 Real-time customer assistance via live chat.
 Self-service access through an integrated Knowledge Base / FAQ section.

2. 👤 User Account Management

 Secure login and personalized profile dashboard.


 View service history, installation documents, invoices, and more.

3. 📊 Admin Dashboard

 Monitor and manage user interactions and support requests.


 Assign, track, and resolve tickets efficiently.
 Generate reports to analyze customer engagement and system performance.

4. 💳 Payment Integration

 Enable secure online payments through Razorpay, Stripe, or PayPal.


 Generate invoices and maintain payment history within the app.
🧰 Technical Specifications

Component Suggested Stack


React Native / Flutter (Mobile)
Frontend
ReactJS / Angular (Web)
Backend Node.js / Django / Flask
Database MongoDB / PostgreSQL / Firebase
Authentication OAuth 2.0 / JWT
Payment Gateway Razorpay / Stripe / PayPal

📦 Deliverables

 A working prototype demonstrating all core functionalities.


 Source code hosted on a public Git repository (e.g., GitHub).
 Technical documentation covering architecture, tech stack, and usage.
 A short demo video or presentation explaining the solution.

🏆 Evaluation Criteria

 ✅ UI/UX Design – Simplicity, accessibility, and visual appeal.


 ✅ Feature Completeness – Implementation of all listed modules.
 ✅ Code Quality – Structure, readability, and maintainability.
 ✅ Innovation – Bonus points for smart additions (e.g., analytics, AI chatbot).
 ✅ Presentation – Clarity and depth in showcasing your solution.

💡 Bonus Feature Ideas (Optional)

 Solar panel performance analytics dashboard.


 Augmented Reality (AR) panel installation preview.
 Customer referral system with in-app tracking.
 Offline support or PWA compatibility for remote regions.

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