DSL700P

Version 1.1

ADSL MODEM CARD

User’s Manual
(Configured for Broadband Service)
Product warranty does not apply to damage caused by lightning, power surges or wrong voltage usage.
 Contents
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Introducing DSL700P ....................................................................... 5

1.1 Package .............................................................................. 6

Before You Begin .............................................................................. 7

2.1 Minimum System Requirements ............................................. 7
2.2 Safety Precaution .................................................................. 8
2.3 Installation Notes .................................................................. 8

Setting Up Your Modem Card ........................................................... 9

3.1 Installing Your Modem Card ................................................... 9
3.2 Connecting Your Modem Card ................................................ 11

Installing the Modem Driver ............................................................. 12

4.1 Installing the Modem Driver - For Windows® 98 Second Edition . 13
4.2 Installing the Modem Driver - For Windows® Me ...................... 16
4.3 Installing the Modem Driver - For Windows® XP ....................... 18
4.4 Installing the Modem Driver - For Windows® 2000 ................... 20

Verifying Your Modem ....................................................................... 23

Connecting to the Internet ................................................................ 26

6.1 Connecting to the Internet ..................................................... 26
6.2 Ready to Go! ........................................................................ 28

Uninstalling Your Modem .................................................................. 29

ADSL MAPI Icon ............................................................................. 30

A-1 MAPI LEDs .......................................................................... 30
A-2 MAPI Menu ......................................................................... 31

Technical Specifications ..................................................................... 35

B-1 Drivers Support .................................................................... 35
B-2 Features .............................................................................. 35
B-3 ADSL Chipset ....................................................................... 36
B-4 ADSL Software Support ......................................................... 37
B-5 Interfaces ............................................................................ 37

Frequently Asked Questions .............................................................. 38

Troubleshooting Guide ...................................................................... 41

Technical Support .............................................................................. 45

Aztech Sales Enquiries .......................................................................... 45
Aztech Technical Support ...................................................................... 45
Technical Support Considerations ........................................................... 46
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Introducing DSL700P

Congratulations on your purchase of DSL700P ADSL Modem card!

ADSL, which stands for Asymmetric Digital Subscriber Line, is the latest
communication technology that offers faster and uninterrupted Internet access.
The DSL700P is a PCI based Controller-less ADSL modem. It is capable of data
rate in both Full-Rate and G.Lite, with Full Rate transmission up to 8 Mbps
downstream, 640 Kbps upstream and G.Lite transmission up to 1.5 Mbps
downstream, 512 Kbps upstream.
The ADSL modem makes use of your existing phone line for Internet surfing and
at the same time, allows you to talk on the phone! As your phone line is
dedicated to your home, your connection to the Internet will also be highly
secured and reliable!
DSL700P definitely meets more than comfortably, the demands of today’s
bandwidth intensive applications!

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ADSL Modem User’s Manual

1.1 Package
Check that you have the following listed items inside your DSL700P package. For
any missing item, please contact your dealer immediately.

• 1 DSL700P ADSL Modem Card

• 1 User’s Manual
• 1 DSL700P Installation CD
• 2 Micro-Filters (optional)
• 1 RJ-11 Telephone Extension cable

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Before You Begin

This chapter contains information that you need to know before installing
your modem card. Please go through them before proceeding with the
installation.

2.1 Minimum System Requirements*

2.1.1 Hardware
• IBM PC-based computer with Pentium® MMX 233 processor or equivalent
• 1 CD-ROM drive
• 1 free PCI Bus slot
• 32MB RAM
• 30MB free hard disk space # for system files and modem drivers
(Windows CD-ROM may be required during installation, depending on your system
configurations.)

2.1.2 Software - Operating System

• Windows ® 98 Second Edition
• Windows ® Me
• Windows ® XP
• Windows ® 2000

* The information listed are minimum system requirements needed to install your ADSL modem card.
Please check and ensure that your system also meets the minimum system requirements set by the ISP
you subscribed to. Your system should meet the higher requirements of the two.
#
Additional free hard disk space may be required for your Internet Service Provider (ISP) installation
program and browser installation. Please check with your ISP.
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2. Before You Begin

2.2 Safety Precaution

• Do not remove your card from its protective bag until you are ready to install
it.
• Always try to hold your card by its edges. Avoid touching any electronic
components on your card.
• Static electricity can cause permanent damage to your card. To prevent such
a damage, you must ground yourself during the installation:
» Use a grounding strap - a coiled wire with a clip at one end and an
elastic strap at the other. Wear the strap around your wrist and attach
the clip to any non-painted metal surface of your computer chassis.
» If you do not have a grounding strap, touch any non-painted surface of
your computer chassis before you begin installation, and again every
minute or so until the installation is completed.

2.3 Installation Notes

• The graphics and screen illustrations shown in this manual may differ from
what you see in your system, but the steps still apply.
• A Philips screwdriver is required.
• The documentation for your computer should come in handy during the setting
up of your modem card. Have it ready by your side.
• You may be prompted for your Windows CD-ROM during the driver installation.
Have it ready by your side.

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Setting Up Your Modem Card

This chapter contains information on how to install and connect the
modem card.

3.1 Installing Your Modem Card

1
Remove the cover of your
computer.

2
Locate any available PCI Bus
Slot and remove its cover
plate.
Keep the mounting screw to
secure your card later.

PCI-Bus Slot
Cover Plate

Mounting
Screw

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3. Setting Up Your Modem Card

3
Align your card with the selected PCI-Bus
slot and firmly push it into the slot.
If the card does not slide in, do not force it.
Make sure that the card is aligned properly
and try again.

4
Secure your card to the
computer chassis with the
mounting screw.

5 Replace the cover of your

computer.
This completes the ADSL modem
card installation. Please proceed
to the following section to connect
the card to ADSL line.

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 3. Setting Up Your Modem Card

3.2 Connecting Your Modem Card

to Telephone Wall Socket

from Telephone set

Telephone
set

Micro-Filter

Ê Ë
DSL700P Telephone
Wall Socket
(ADSL Line)

Ì
Telephone
extension cord

This completes the ADSL modem card connection. Please proceed to the next
chapter to install the driver for your modem.

The connection to the Telephone set is optional. The Phone jack provides
convenience to users who need to use the phone when accessing the computer.
The Micro-Filter is not required if you are not connecting to a Telephone set.
For details on the usage of Micro-Filter, you may refer to the Frequently
Asked Questions, ‘Do I need to use Micro-Filter when using ADSL?’.

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Installing the Modem Driver

This chapter contains information on how to install the driver for your
ADSL modem card in Windows® 98 Second Edition,
Windows® Me, Windows® XP and Windows® 2000.

1. The screens illustrations in this chapter assume that your CD-ROM

Drive is ‘D’. Please change the letter according to your own CD-ROM
drive.
2. Depending on your system configurations, you may be prompted
for your Windows 98 Second Edition CD-ROM during the driver
installation. Have it ready by your side.
3. The screen shots, screens information and steps illustrated in
this manual serve only as a guide. The exact information and
steps you see on your system may vary, depending on your system
configurations. For any dissimilarities, follow closely to the
instructions as prompted on your PC screen.

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 4. Installing the Modem Driver

4.1 Installing the Modem Driver -

For Windows® 98 Second Edition
Power on your computer to start Windows. It will detect the newly-installed ADSL
modem card and prompt for its driver.

Place the DSL700P Installation

1
CD into your CD-ROM Drive and
click Next.

2 Click the option ‘Search for the best

driver for your device.
(Recommended).’ and click Next.

Select Specify a location and

click Browse... .
3
Navigate to the directory
‘\Win98SE’ on your Installation
CD and click OK.
Click Next.

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4. Installing the Modem Driver

4
Click Next again to proceed installation
with the specified driver.
Allow some time for your system to
install the driver.

5
Depending on your system configurations, you may be prompted for your
Windows 98 Second Edition CD-ROM.

Replace the DSL700P

Installation CD in your CD-ROM
drive with your Windows CD-
ROM and click OK.
In the text box, enter the path of
your Windows CD-ROM
and click OK.

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 4. Installing the Modem Driver

6
Upon copying files
complete, click Finish.

7 Click Yes to restart

your system.

This completes the driver installation for your ADSL modem card in Windows® 98
Second Edition.
Allow some time for your system to restart. Upon system rebooted, please proceed
with the following chapter to verify if your driver has been installed properly.

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4. Installing the Modem Driver

4.2 Installing the Modem Driver - For Windows® Me

Power on your computer to start Windows. It will detect the newly-installed ADSL
modem card and prompt for its driver.

Place the DSL700P Installation CD

into your CD-ROM Drive.
1
Select the option ‘Specify the location
of the driver (Advanced)’ and click
Next.

2 Select the option ‘Specify a location’.

Click Browse... .
Navigate to the directory ‘\WinMe’ on
your Installation CD and click OK.
Click Next.

Click Next again to proceed

3
installation with the specified driver.
Allow some time for your system to
install the driver.

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 4. Installing the Modem Driver

4
Upon copying files
complete, click Finish.

5
Click Yes to restart
your system.

This completes the driver installation for your ADSL modem card in Windows® Me.

Allow some time for your system to restart. Upon system rebooted, please proceed
with the following chapter to verify if your driver has been installed properly.

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4. Installing the Modem Driver

4.3 Installing the Modem Driver - For Windows® XP

Power on your computer to start Windows. It will detect the newly-installed
ADSL modem card and prompt for its driver.

1
Select Install from a list or specific
location (Advanced) and click Next.

2
Select Search for the best
driver in these locations.
Check the box Include this
location in the search.
Click Browse and navigate to
‘\WinXP’ folder on the
Installation CD.
Click Next.

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 4. Installing the Modem Driver

3
At the following prompt, click
Continue Anyway.

4
Click Finish to complete the
driver installation.

This completes the driver installation for your ADSL modem card in Windows® XP.

Please proceed with the following chapter to verify if your driver has been installed
properly.

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4. Installing the Modem Driver

4.4 Installing the Modem Driver - For Windows® 2000

Power on your computer to start Windows. It will detect your newly-installed
ADSL Network Modem Card and prompt for its driver.

Place the DSL700P Installation

1
CD into your CD-ROM Drive and
click Next.

2 Click the option ‘Search for a

suitable driver for my device.
(Recommended).’ and click Next.

3
Select Specify a location
and click Next.

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 4. Installing the Modem Driver

4
Click Browse. Navigate to ‘\Win2000’ directory on your Installation CD
and click OK.

Click OK again.

5
Click Next to proceed installation with
the specified driver.
Allow some time for your system to
install the driver.

You may be prompted with New Signature Not Found dialog box. This

6 occurs when Windows detected a newer version of your driver.

Click Yes to proceed.

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4. Installing the Modem Driver

7
Click Finish to complete
the installation.

This completes the driver installation for your ADSL Network Modem Card in
Windows® 2000. Please proceed to the following chapter to verify if your driver
has been installed properly.

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Verifying Your Modem

This chapter contains instructions to help you check whether the driver for
your modem has been installed properly, as well as to check the status of
your ADSL line.

Make sure that you have carry out your connections and driver installation as
described in Chapter 3 and 4.
i) You should see the MAPI icon displayed at your Windows system tray.
This implies that your modem driver has been installed successfully.
The following illustrates the initial transition stage of the MAPI icon.

Initial transition stage:

(black, black - ADSL line established)

(red,red) (yellow,black) (black,yellow)

establishing a connection

If you see a 'strike-off' MAPI icon1 , it means that you did not install the
modem driver properly. Please re-install your driver as described in Chapter 4
- Installing the Modem Driver.

1 A MAPI Icon is displayed at the Windows system tray when your modem driver is installed successfully.
This icon allows you to monitor your ADSL line connection, configure your VPI/VCI values, run diagnostics
test and so on. The different MAPI LEDs light indicates different connection states. For details, please
refer to Appendix A - ADSL MAPI Icon .
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5. Verifying Your Modem

ii) Alternatively, you may check your Device Manager for the listing of DSL700P
ADSL Network Modem.
For Windows® 98 Second Edition / Windows® Me
a) From your Windows desktop, right-click on My Computer. Select
Properties.
b) Select Device Manager tab. Double-click on Network adapters.
You should see DSL700P ADSL Network Modem listed. Else, re-install
your driver as described in Chapter 4 - Installing the Modem Driver.
(If you see a yellow exclamation mark on your network modem device, it means that
you did not install your driver properly. Select the device and click Remove. Re-
install your driver as described in Chapter 4 - Installing the Modem Driver.)

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 5. Verifying Your Modem

For Windows® XP / Windows® 2000

a) From your Windows desktop, click Start > My Computer and select
Properties (for Windows® XP) or right-click on My Computer and
select Properties (for Windows® 2000).
b) Click Hardware tab. Select Device Manager button.
c) Double-click on Network adapters.
You should see DSL700P ADSL Network Modem listed. Else, re-
install your driver.
(If you see a yellow exclamation mark on your network modem device, it means
that you did not install your driver properly. Right-click on the network modem
device and click Remove. Re-install your driver as described in Chapter 4 -
Installing the Modem Driver.)

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Connecting to the Internet

This chapter contains information on how to connect to the Internet in
Windows® 98 Second Edition, Windows® Me and Windows® 2000.

6.1 Connecting to the Internet

1
To connect to the Internet, double-click on the dial-up icon

from your Windows desktop.

(This icon was generated during your modem driver installation. If you do not
see the icon from your Windows desktop, re-install your driver as described in
Chapter 4 - Installing the Modem Driver.)

2 From the Connect To dialog box, enter your user-id@isp and Password
given by your Internet Service Provider. Click Connect.

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 6. Connecting to the Internet

Upon successful dial-up, you should be able to see the icon at

your Windows system tray.

Double-click on the icon. You will be able to see the following dialog
box.

(The connection speed indicates the

speed that the ADSL modem can
achieved. Your actual connection speed
will depend on the subscription plan
that you have signed-up with your
Internet Service Provider.)

If you are not able to establish your Internet connection, please refer to
Appendix D - Troubleshooting Guide on ‘I am not able to connect to the
Internet.’

3
To check the ADSL connection status, right-click on the MAPI Icon .
Select ADSL Status. The ADSL State should indicate Connected if your
ADSL connection is successful.

(The figures shown are examples only. Your

data rates may not be as shown.)

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6. Connecting to the Internet

6.2 Ready to Go!

You are now connected to the Internet.
Launch your Internet Browser (Internet Explorer / Netscape Navigator / Netscape
Communicator and so on).
You may start surfing!

6.2.1 Checking the Session Connection time

Upon successful dial-up, you should be able to see the icon at your Windows
system tray. Double-click on the icon. Check your connection time by looking at
the Duration.

(The connection speed indicates the speed

that the ADSL modem can achieved. Your
actual connection speed will depend on the
subscription plan that you have signed-up
with your Internet Service Provider.)

6.2.2 Disconnecting from the Internet

Close your web browser. Double-click on the icon . Click Disconnect.

(The connection speed indicates the speed

that the ADSL modem can achieved. Your
actual connection speed will depend on the
subscription plan that you have signed-up
with your Internet Service Provider.)

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Uninstalling Your Modem

This chapter contains information on how to uninstall the
modem in Windows® 98 Second Edition, Windows® Me, Windows® XP
and Windows ® 2000.

From your Windows desktop, click Start > Programs > DSL700P. Select
Uninstallation.
Follow any on-screen instructions on your computer to complete the uninstallation
process. Restart your system when prompted.
(For Windows® 2000 and Windows® XP users, system restart is not required.
Uninstallation completes when you see the MAPI Icon removed from the system
tray.
However, if you are re-installing DSL700P modem driver, you need to restart your
system before doing so.)

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ADSL MAPI Icon

This chapter explains the functions on the MAPI Icon.

The MAPI Icon allows you to monitor your ADSL connection, ATM/ADSL states,
configure the PVC values and run a few diagnostics tests.
Upon successful driver installation, the MAPI icon , will be displayed at your
Windows system tray.

A-1 MAPI LEDs

The left LED indicates information being transmitted and the right LED indicates
information being received. The following table summaries the LED activities.

LED Description

Red, Red No ADSL connection

Black, Yellow is flashing

or Establishing ADSL connection
Yellow, Black is flashing

Black, Black ADSL Connection established - no data traffic

ADSL Connection established - modem is

Green, Green
transmitting and receiving data

ADSL Connection established - modem is

Green, Black
transmitting data

ADSL Connection established - modem is

Black, Green
receiving data

Ø Modem is disconnected, or a problem exists

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 A. ADSL MAPI Icon

A-2 MAPI Menu

Right-click the MAPI Icon . The MAPI Menu will be displayed. A-2-1 to A-2-5
will describe each of the options.

A-2-1 Connect/Disconnect
(with reference to A-2. MAPI Menu)
This option allows you to connect or disconnect from the Telephone Exchange.

For advanced users (A-2-2 to A-2-5)

A-2-2 ADSL Status

(with reference to A-2. MAPI Menu)

This dialog box allows you to monitor

the ADSL connection as well as the
transmit and receive line rates.
• ADSL State displays the
current status of the modem.
• Protocol displays which ADSL
standard is being used.
• Transmit/Receive Rate shows
the line rate for both the
upstream and downstream.

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A. ADSL MAPI Icon

A-2-3 Diagnostic
(with reference to A-2. MAPI Menu)
This option allows you to view the product information and to perform hardware
test on the ADSL card (e.g. ADSL Bridge test and Registers test).

Product Info lists the versions of the MAPI

Icon and the protocol driver installed. The
DLL version describes the software being
used by both the drivers and MAPI Icon.

Run Diagnostics performs a brief hardware

check and display the hardware status.
(Close all Dial-up sessions before running
the diagnostic test.)

This information is useful whenever making a technical support call.

A-2-4 ATM/ADSL Statistic

(with reference to A-2. MAPI Menu)

This dialog box keeps tabs on errors that might affect overall system performance.
The counts are reset whenever the PC system is restarted.

• Re-training Count tracks the number of ADSL connections performed. Due to

unexpected line condition changes, the driver can retrain the connection causing
the Re-training Count to increase.

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 A. ADSL MAPI Icon

ADSL implements Reed Solomon (RS) error checking:

• FEC Count tracks the forward error correction count.

• CRC Count tracks the accuracy of correcting data errors over each 17msec.
• ATM HEC Count (header error check) errors are recorded as an indication of
ATM packet accuracy.
As a measure of packet transfer performance, the Packet Errors are counted
and tracked against the total number of Packets Received. An error rate of
less than 0.1% is reasonable under clean ADSL line conditions.
If you have received Bad Received Packets and are concerned about your
service, multiply the Bad Received Packets count by 1000 and compare the
result with the total Packets Received count. If the number is smaller than
the total Packets Received count, then the board is operating normally.

• ATM Transmission Side Statistics displays the number of packets transmitted.

• ATM Receive Side Statistics displays the number of good and bad packets
received.

A-2-5 Configuration
(with reference to A-2. MAPI Menu)

This option allows you to check or change the ADSL network modem PVC values.

Click to select your Internet

Click to Service Provider.
configure/add
VPI/VCI values
Click to activate the listed
Service Provider.

Click Set Mode if you have

make changes to the ADSL
Click to exit. mode.

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A. ADSL MAPI Icon

• To configure VPI/VCI values or add multiple ISP names or multiple VPI/VCI

values, click PVC Table. The following window will be prompted.

• To edit any existing configuration(s),

select the ISP and click Edit.
At the Edit PVC Entry prompt, overwrite
the existing values with new values as
given by your ADSL Service Provider and
click Apply, followed by OK.

• To add a new configuration, at the PVC Table prompt, click Add. Enter your
new ISP Name, VPI, VCI values and click OK.
• To remove an existing configuration, at the PVC Table prompt, click on the ISP
Name and click Remove.
• You may activate any of your configurations by selecting the ISP Name and
click Activate.

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Technical Specifications
This chapter contains the technical specifications of your card. The
information may be more useful for technically inclined users.

B-1 Drivers Support

• Windows ® 98 Second Edition
• Windows ® Me
• Windows ® XP
• Windows ® 2000

B-2 Features
• 32-bit Controllerless ADSL PCI Modem
• UTOPIA Specifications Level I and Level II compliant
• ANSI T1.413 issue 2, ITU-T G.992.1 (G.dmt) and G.992.2 (G.lite) compliant
• Using Discrete Multi-Tone (DMT) line encoding scheme
• Full rate transmission at up to 8 Mbps downstream and 640 Kbps upstream
• G.lite transmission at up to 1.5 Mbps downstream and 512 Kbps upstream
• Rate Adaptive modem at 32 Kbps steps
• Up to 18,000 ft loop reach
• PCI 2.1 Power Management specification compliant
• Software upgradable for future feature enhancement
• Full RFC1483/RFC1577/ RFC2364 protocol stack support
• Spectral compatibility with POTs

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B. Technical Specifications

B-3 ADSL Chipset

Using ITEX Apollo2 Chipset:
• I90188 ADSL PCI/UTOPIA Interface
• I90135 ADSL DMT Modem and ATM Framer
• I90134 ADSL Analog Front End
• NDIS 5.0 miniport driver

B-3-1 I90188 ADSL PCI/Utopia Interface

- PCI 32-bit Bus Master Interface compliant to PCI Specification v2.2
- UTOPIA Level I v1.0 and Level II v2.01 support for D0 and D3 hot
- I90135 Configuration Register Interface
- ANSI T1.413 issue 2, ITU-T G.992.1 (G.dmt) and G.992.2 (G.lite)
compliant
- AC’97 Digital Controller compliant to AC’97 Specification 2.1
- +3.3-volt & +5-volt supplies, 1.60-pin PQFP

B-3-2 I90135 ADSL DMT Modem & ATM Framer

- ANSI T1.413 Issue 2 standard DMT modem with embedded ATM
Framer
- Standard Utopia Level I and Level II ATM Interfaces
- DMT Modulation up to maximum of 256 tones (14 bits)
- ADSL/ATM cell-specific Framing and Deframing
- Generic ATM TC Layer functions
- ATM Specific TC Layer functions
- Rotor and Frequency Domain Gain Correction and Equalization
- Performs DMT Modulation, Demodulation, Reed-Solomon Encoding,
Bit Interleaving, and 4D Trellis Coding
- 3.3-volt, 144-pin PQFP

B-3-3 I90134 ADSL Analog Front-End

- Integrated Analog Front End (AFE) for ADSL
- High sampling rate at 8.832 MHz for both ADC and DACs
- Two (2) 12-bit DACs, One 13-bit ADC

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 B. Technical Specifications

- Differential Analog Input/Output

- Accurate continuous-time low pass filters for channel filtering
- 3.3-volt, 64-pin LQFP

B-4 ADSL Software Support

- ATM Layer with Traffic shaping
- AAL ATM Attributes - AAL5 & SAR
- RFC-2364 PPP over ATM PVCs
- RFC-1483 Routed IP over ATM PVCs
- RFC-1577 Classical IP over ATM PVCs
- UNI 3.0, 3.1 and UNI 4.0 ATM Signalling

B-5 Interfaces

B-5-1 External connectors

- 2 x RJ-11 Telephone socket for telephone line & handset

The specifications herein are subject to change without prior notification.

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Frequently Asked Questions

This chapter provides the answers to some of the commonly asked
questions on your modem.

What is ADSL ?
ADSL, Asymmetric Digital Subscriber Line, is a broadband communication
technology designed for use on regular phone lines. It has the ability to
move data over the phone lines at speeds up to 140 times faster than
the analog modem available today.

Why is it called Asymmetric ?

It is called asymmetric because more bandwidth is reserved for receiving
data than for sending data. This is useful because many users of the
Internet receive much more data than they send.

What are the benefits of ADSL over analog modems ?

Besides the high-speed advantage, ADSL connection is always on. There
is no longer a need to log on and off, no more busy signals and no more
waiting for the connection to established - it is always there. On top of
these, you can use the phone even when the data connection is on. You
do not need to switch between surfing the Net and talking over the
phone.

Will my modem constantly connect near the maximum speed ?

At ADSL speeds, the limitations are much more of the performance of the
Internet server you are trying to reach and the amount of traffic on the
Internet.
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 C. Frequently Asked Questions

Can I connect to Broadband Service everywhere I go?

No, you cannot. You can connect to this service only via ADSL phone
line enabled for Broadband Service provided by your Internet Service
Provider (ISP).

Can I run both dial-up modem and ADSL modem simultaneously?

Yes, but it is not recommended. You may experience slowness during
surfing as well as incurring additional cost of maintaining two active
connections.

Can I use my Broadband Service user ID to log in to 56K dial-up access

on a normal telephone line using a 56K dial-up modem?
Yes, you can.

Do I need to use Micro-Filter when using ADSL?

Yes, if you are sharing the ADSL line with your telephone set. See Figure
C-1 on the following page for the Micro-Filter connection.
The Micro-Filter would eliminate noise on the telephone line to ensure
the best possible networked phone performance. All other telephone line
extensions using the same telephone number will need to attach to a
Micro-Filter between the telephone set and the telephone wall socket
connecting to it. If your ADSL uses a different line and not sharing with
your telephone, then a Micro-Filter wouldn’t be necessary.

How do I most efficiently connect Micro-Filters to my telephone network ?

Please refer to the illustration below.
Generally, you should abide to the following rules:
1. There must not be any Micro-Filters between your ADSL modem card
and your Telephone Wall socket.
2. Micro-Filters are not required if you are not connecting to your
Telephone sets.
3. Restrict the number of Micro-Filters to a maximum of 4.

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C. Frequently Asked Questions

to Telephone Wall Socket

from Telephone set

Telephone
set

Micro-Filter

DSL700P Telephone
Wall Socket

Telephone
extension cord

C-1. Connecting Micro-Filter to your Telephone

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Troubleshooting Guide
You may encounter some problems while installing or using your
modem. This chapter highlights some of the more common issues
concerning your modem and their possible solutions.

My system does not detect the network modem when I boot up for the
first time.
Make sure your network modem is fully inserted into the PCI Bus slot.
However, if you are sure that the modem has been properly installed, do
the following:
1. From the Windows taskbar, click Start > Settings > Control Panel.
2. Double-click on the System icon.
3. Click the Device Manager tab.
4. Check whether there is any yellow exclamation mark (error) on the
network devices. If yes, remove the network modem devices (refer to
Chapter 7 - Uninstalling Your Modem) and reinstall the modem driver
as described in Chapter 4 - Installing the Modem Driver.

The MAPI Icon on the taskbar retrains (with blinking yellow LEDs)
every time I use the phone while surfing on the Internet.
Make sure that you have connected the Micro-Filter as described in
section 3.2 - Connecting Your Modem Card.

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D. Troubleshooting Guide

My ADSL card constantly tries to establish a ADSL connection (with

blinking yellow LEDs), but fails.
Verify the following points:
1. From the MAPI Menu, select Disconnect and Connect again.
2. Try restarting your PC system and reconnect.
3. If the condition changes with the time of the day, there could be a
possible problem with the line.
4. Appliances near your PC may also be introducing noise to your ADSL
service. Minimise appliances around your PC.

There isn’t any MAPI Icon displayed on my system tray.

You need to install Dial-Up Networking (DUN) version 1.3 to have the
MAPI Icon. Have you upgraded your DUN to version 1.3 ?
If DUN v1.3 is already installed, try restarting your PC. Else, uninstall
the driver and try installing again.

I accidentally exited from my MAPI Icon. How do I called out the icon
again ?
To call out the icon, click Start > Programs > DSL700P > ADSL
Diagnostics Tools.

There is no sound when video is being streamed.

Ensure that Master Volume Control under the desktop system tray (bottom
right hand corner of your screen) is not set to “mute”.

My ADSL connection disconnects when I run the Diagnostic program.

Running the Diagnostic program will disconnect your card from the ADSL
Line. To re-activate the ADSL Line, right-click the MAPI Icon and select
Connect.

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 D. Troubleshooting Guide

I am not able to connect to the Internet.

Carry out the following test to verify your connections.

1. From your Windows desktop, double-click on (DSLTEST)

icon.
2. Click Test. (Table D-1 gives the description of the tests.)

The tests listed will

commence. You should
get a PASS for all the
tests.
Should your test(s)
fails, please refer to
Table D-1 for the
solution.

Test Description Result=FAIL

To test if your driver is installed

Interface test Re-install your modem driver.
properly.

To check if your system is

Modem test
communicating with the modem.

To check if the ADSL link to ATM Check with your Internet ADSL
Line test
Network has been established. Service Provider.

To check if the Internet

Network test
connection is ok.

Table D-1. Test Descriptions.

If one of the test failed, subsequent tests will be skipped. Please

proceed to fix the problem first before running the test program again.

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D. Troubleshooting Guide

When I try to connect to the Internet by clicking the ADSL Connection

icon, an error message ‘Request service is unknown’ is displayed.
Check that you have entered the correct user name. Another reason
could be that you are not registered for the listed service. Subscribe to
the service and try again.

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Technical Support

Aztech Sales Enquiries

Hotline : (65) 741 7211 (Marketing and Sales Department)
Email : [email protected]
Fax : (65) 749 1198
Working Hours : Monday to Friday - 0900 to 1700
Saturday/Sunday/Public Holidays - Closed

Aztech Technical Support

Hotline : (65) 749 2062
Email : [email protected]
Fax : (65) 749 1198
Working Hours : Monday to Friday - 0900 to 1700
Saturday/Sunday/Public Holidays - Closed

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E. Technical Support

Technical Support Considerations

Majority of enquiries can be resolved efficiently. However, there may be cases
when it is beyond our technical support to assist you. We may not be able to
assist you in:
• Hardware conflicts
We will try to discover them and make suggestions but we are unable to
repair them over the telephone.
• Software conflicts
Removal of other software and reinstalling our software may be the only
solution.
• O/S problem
If you encounter problems like fatal exception or illegal operation, kindly refer
to your PC vendor.
• Modifications made to your software
Our technical support officers are trained to support the software we provide
as part of our service and they are knowledgable about a wide range of other
programs. However, we are unable to support software that has been modified.

P/N: 040-5B2441-1x1
Copyright Aztech Systems Ltd, October 2001
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