User Guide

Cisco IP Phone Messenger for

Cisco Unified Presence Server
Release 1.0(3)
INCLUDING LICENSE AND WARRANTY

Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
User Options Icons Common Tasks
Log into the IP Phone Messenger to perform
Preferences > IPPM Settings
most of these tasks. Tasks requiring the User
Options web pages are specified.
Response Messages
Note: Refer to the “Logging into Cisco IP
Broadcast Messages Phone Messenger” section on page 2 if you need
assistance logging into Cisco IP Phone
Contacts Messenger.

Organizing Your Contact List

Quick Reference
Display a Contact Choose Contacts.
Character Keys list
Display a contact’s Choose Contacts. Choose
Key Characters
devices and status a contact and press
1 1!|’:;^ Details.
2 abc2ABC Add contacts by Choose Contacts and
3 def3DEF user name press Add.

4 ghi4GHI Add contacts by Choose Contacts and

extension press AddByExt.
5 jkl5JKL
Add sender of Choose Contacts and
6 mno6MNO active message to press AddCtct.
7 pqrs7PQRS Cisco IP Phone contact list

8 tuv8TUV
Messenger for Cisco Limit contacts Choose Contacts and

9 wxyz9WXYZ
Unified Presence Server shown press Filter.

0 . - _ 0 = , <space>
Release 1.0(3) Call a contact Choose Contacts. Choose
a contact, press Details,
* .@ ~ * & % and press Dial.
Common Tasks
# # + $ <euro symbol> £ \ Delete a contact Choose Contacts. Choose
Softkey Definitions a contact, press Details,
IP Phone Messenger Icons and press Delete.
User Options Icons
Display a contact’s Choose Contacts.
Character Keys
availability
Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered
trademarks of Cisco Systems, Inc. or its affiliates in the United States and Display a contact’s Choose Contacts. Choose
certain other countries. All other brands, names, or trademarks mentioned in
this document or Website are the property of their respective owners. The use
availability by a contact, press Details.
of the word partner does not imply a partnership relationship between Cisco device
and any other company. (0501R)
© 2006 Cisco Systems, Inc. All rights reserved. Set your Choose Settings > Status.
OL-11707-01
availability status
Managing Your Messages Softkey Definitions IP Phone Messenger Icons
View recent Choose Messages.
messages Add Add a contact using a user ID Contact List

Delete one Choose Messages. Scroll AddByExt Add a contact using an extension Available
message to a message, press AddCtct Add sender of active message to
Details, and press Delete. Unavailable
your Contact List
Delete all Choose Messages. Press Cancel Cancel an action or exit a screen Busy
messages DelAll. without applying changes
Send a default Choose Messages. Press Unknown status
Compose Create a custom text message
message Msg, choose a default
messages, and press Send. DelAll Delete all messages Do not disturb

Send a custom Choose Messages. Press Delete Remove a message or contact

Away
message Msg and press Compose. Details Display additional information Vacation
Enter message and press about message or contact
Send. Available via instant message
Dial Call a message sender
Reply to a message Press Reply or Msg.
Exit Return to the previous screen Available via phone
Call a message Choose Messages, press
sender Details, and press Dial. Filter Limit contacts displayed in list Currently on the phone
Create custom Access User Options > Logout Log out of the application
Contact Details
default response Response Messages. more Display additional softkeys
Available via instant message
Send broadcast Access User Options > Msg Display the Messages menu
message Broadcast Messages.
No Reject the request Unavailable via instant message
Review broadcast Choose Messages or
OK Acknowledge prompt
messages System Messages. Available via phone
PgDn Show more messages and contacts
Require a PIN for Choose Settings > PIN
accessing messages Protection. PgUp Show previous messages and Unavailable, currently on phone
and settings contacts
Available via camera phone
Set an audible Choose Settings > Reply Reply to a received message
alert to indicate Audible Alert > On. Unavailable via camera phone
Retry Re-attempt text or number entry
when message
arrives Select Select an item on the screen
Send Send a custom message
Submit Confirm entered text
Yes Confirm the request
<< Delete entered characters
Contents

User Guide 1
Quick Reference 1
Common Tasks 1
User Options Icons 1
Character Keys 1
Softkey Definitions 2
IP Phone Messenger Icons 2

Getting Started 1
About Cisco IP Phone Messenger 1
Using Cisco IP Phone Messenger on the Phone or Web 1
Logging into Cisco IP Phone Messenger 2
Logging Out of Cisco IP Phone Messenger 4
Entering Text on the Phone 5

Organizing Your Contacts 6

Adding Contacts 6
Deleting Contacts 8
Displaying Your Contact List 9
Displaying a Contact’s Availability 11

Managing Your Messages 12

Displaying Messages 12
Handling Incoming Messages 14
Sending Messages 15
Deleting Messages 18
Creating New Personal Response Messages 19

Cisco IP Phone Messenger User Guide iii

 Troubleshooting 21
Resolving Error Messages 21
Frequently Asked Questions 23

Index 25

iv OL-11707-01
Getting Started

Cisco IP Phone Messenger enables your Cisco Unified IP phone to receive, send, and reply to instant
messages. It is only available on your phone if your company is using the Cisco Unified Presence
Server, and your system administrator has enabled Cisco IP Phone Messenger. Check with your system
administrator if you are not sure if Cisco IP Phone Messenger is available for you.

About Cisco IP Phone Messenger

Cisco IP Phone Messenger lets you manage your instant messages and contacts on a Cisco Unified IP
Phone in the following ways:

Task For More Information..

Create a contact list. Organizing Your Contacts, page 6
Send instant messages to coworkers on your Sending Messages, page 15
contact list.
Set notification preferences for incoming Handling Incoming Messages, page 14
messages
View the availability status of coworkers who are Displaying a Contact’s Availability, page 11
using Cisco IP Phone Messenger.
Customize access and display of your messages Displaying Messages, page 12

Using Cisco IP Phone Messenger on the Phone or Web

The Cisco IP Phone Messenger service consists of two task management components: a service
application on your Cisco Unified IP Phone and User Options web pages. You can perform some tasks
using either component, but other tasks require you to use just one of these.

User Options Web Pages

Some tasks require that you use the Cisco IP Phone Messenger User Options web pages, which you can
access using a a supported web browser on your computer. You use the User Options web pages to
customize settings, create personal response messages, organize contacts, and send broadcast
messages.

Cisco IP Phone Messenger User Guide 1

Supported web browsers include:
• Microsoft Internet Explorer version 6.0 or later
• Netscape Navigator version 7.1 or later
The Cisco IP Phone Messenger User Options web pages are located on a different server than the
Cisco CallManager User Options web pages. Your system administrator should provide you with the
information you need.

Phone Service
The Cisco IP Phone Messenger service is an application that runs on your Cisco Unified IP Phone. (A
service is a special type of XML-based application that can run on Cisco Unified IP Phones.) You use
this service to communicate with your co-workers using text-based instant messaging on your Cisco
Unified IP Phone. Your system administrator must first assign this service to the phone before you can
access it.
This service might be assigned to a phone associated with your user ID (assigned) or not associated
(unassigned). This assignment impacts the information required to access Cisco IP Phone Messenger
on your phone.

Logging into Cisco IP Phone Messenger

You can log into Cisco IP Phone Messenger using either component, as follows:
• User Options web pages—You must use your computer and a web browser to log into the User
Options web pages.
• Phone service—Depending on whether the service is assigned or unassigned, you must log into the
service by entering your PIN and in some cases your user ID as follows:
– Assigned—your user ID is not required to log in on a phone assigned to you. Typically, you
cannot log into Cisco IP Phone Messenger on a phone assigned to another user: your PIN will
not work with someone else’s user ID. The exception is if the phone has Extension Mobility
configured on it, in which case you can log into Extension Mobility and then log into Cisco
IP Phone Messenger.
– Unassigned—your user ID is required to log in. Any user with a valid user ID and PIN
configured to use Cisco IP Phone Messenger can log in on an unassigned phone.

Note If you are already logged into Cisco IP Phone Messenger on another phone, a multi-login alert
will display when you attempt to log in. You must respond to this alert before you can log in.
Choose Yes to log out of other phones automatically or No to remain logged into other
phones. When you are logged into multiple phones simultaneously, all instant messages
appear on each phone, which might be a privacy concern.

2 OL-11707-01
 Getting Started

Logging into... On the Phone From the User Options Web Pages
User Options web Not applicable 1. Open a supported web browser on
pages your computer.
2. Enter the web page provided by
your system administrator, similar
to: http://<CUPS server>/ccmuser.
3. Enter your user name and
password, provided by your system
administrator.
4. Choose the User Options menu, and
the following options display:
– Preferences
– Contact List
– Response Messages
– Broadcast Messages
Phone service 1. Using your Cisco Unified IP Phone, Not applicable
press > Phone Messenger
(or similar name).
Note Your system administrator can
customize the name of this service,
so confirm the name used on your
phone.

2. Enter your PIN and user ID (if

requested). See “Entering Text on
the Phone” section on page 5 for
tips on entering text. Press << to
delete characters or Exit to cancel.
3. Press Submit.
The Cisco IP Phone Messenger main
menu displays with the following
options:
– Messages
– Contacts
– Settings
– System Messages

Cisco IP Phone Messenger User Guide 3

Logging Out of Cisco IP Phone Messenger
You can log out of Cisco IP Phone Messenger at any time:
• User Options web pages—You can log out of Cisco IP Phone Messenger from the User Options
web pages at any time.

Note You can log out of the User Options web pages at any time. However, for security
purposes, you will be automatically logged out of the User Options web pages after about
30 minutes of inactivity.

• Phone Service—You can log out of Cisco IP Phone Messenger on your phone at any time, but you
can also set a maximum session time, for increased security. Depending on whether your user ID
is associated with the phone on which you are using Cisco IP Phone Messenger, you might need
to enter your PIN when logging out:
– Assigned—PIN is required to log out
– Unassigned—PIN is not required to log out, but you can require an unassigned phone to log
you out automatically, for increased security

Logging out of... On the Phone From the User Options Web Pages
Phone service 1. From the main menu of Cisco IP 1. Choose User Options > Preferences
Phone Messenger, press Logout. > IPPM Settings.
2. If requested, enter PIN. See 2. Click Logout.
“Entering Text on the Phone” 3. Click OK to accept or click Cancel.
section on page 5 for tips on
entering text. Press << to delete Note Logout button appears only if you
characters or Exit to cancel. are currently logged into Cisco IP
Phone Messenger.
3. Press Yes to log out or No or Cancel
to return to the main menu.
Unassigned phone 1. Press > Phone Messenger > 1. Choose User Options > Preferences
automatically Settings. > IPPM Settings.
2. Use the Navigation button to scroll 2. Enter a value from 1-9999 (in
to Session Timer and press Select. minutes) in the Session Timeout
3. Enter a value from 1-9999 (in field.
minutes). 3. Click Save.
4. Press Submit.

4 OL-11707-01
 Getting Started

Entering Text on the Phone

When you compose an instant message or enter a user ID to add a contact to your contact list, use the
Cisco Unified IP Phone dial pad to enter letters, numbers, and other characters. You press a key once
to select the first available character on the key, twice to select the second available character, three
times to select the third available character, and so on.
For example, you press the 2 key once for a, twice for b, three time for c, and four times for 2.

Key Characters
1 1!|’:;^
2 abc2ABC
3 def3DEF
4 ghi4GHI
5 jkl5JKL
6 mno6MNO
7 pqrs7PQRS
8 tuv8TUV
9 wxyz9WXYZ
0 . - _ 0 = , <space>
* .@ ~ * & %
# # + $ <euro symbol> £ \

Cisco IP Phone Messenger User Guide 5

Organizing Your Contacts

You can organize your Contact list using either the Cisco IP Phone Messenger service application on
your Cisco Unified IP Phone or the User Options web pages on the web. However, some tasks are not
available in both places. For those tasks, you must use either the phone or web, as indicated.

Adding Contacts
You can add a contact to the Contact list using either the Cisco IP Phone Messenger service or User
Options web pages, depending on how you identify the contact.

Before You Begin

• Your system administrator sets the number of contacts you can have on your list, with a maximum
of 100. Contact your system administrator to verify the contact limit on your phone.
• You can only add contacts to your contact list if they have a valid user ID or extension number
within your organization.
• The UserID, Nickname, and Extension fields accept a maximum of 255 characters.
• If you enter an invalid or duplicate user ID, an error message displays. See “Resolving Error
Messages” section on page 21.
• Refer to “Entering Text on the Phone” section on page 5 for tips on entering contact names
.

Add contact by... On the Phone From the User Options Web Pages
User ID You can add a contact by entering the 1. Choose User Options > Contacts.
user ID, which must correspond to a 2. Click Add New.
valid user ID within your organization.
3. Enter the following information:
1. Choose > Phone Messenger
> Contacts. – Contact—user ID of the
contact. This field is required.
2. Press Add.
– Nickname—enter any text. This
3. Enter the following information: field is optional and will display
– UserID—user ID of the contact. in the Contact list.
This field is required. 4. Click Display on Phone to display
– Nickname—enter any text. This the contact on the Contact list on
field is optional and will display the phone.
in the Contact list. 5. Click Save.
4. Press Submit.

6 OL-11707-01
 Organizing Your Contacts

Add contact by... On the Phone From the User Options Web Pages
Extension number You can add a contact by entering the Not applicable
user ID, which must correspond to a
valid user ID within your organization.
1. Choose > Phone Messenger
> Contacts.
2. Press AddbyExt (you might have to
press more to display this softkey).
3. Enter the following information:
– Extension—extension number
of the contact. This field is
required.
– Nickname—enter any text. This
field is optional and will display
in the Contact list.
4. Press Submit.
Message sender Coworkers who are not on your contact Not applicable
list can send you instant messages, and
you can easily add them to your contact
list.
1. Choose > Phone Messenger
> Messages.
2. Use the Navigation buttons to scroll
to and highlight a message.
3. Press Details (you might have to
press more to display this softkey).
4. Press AddCtct (you might have to
press more to display this softkey).
5. Enter the following information:
– Extension—extension number
of the contact. This field is
required.
– Nickname—enter any text. This
field is optional and will display
in the Contact list.
6. Press Submit.

Cisco IP Phone Messenger User Guide 7

Deleting Contacts
You can delete all contacts or individual contacts depending whether you are using the phone or web.

Delete... On the Phone From the User Options Web Pages

All contacts Not applicable You can delete your entire contact list at
once.
1. Choose User Options > Contacts.
2. Click Select All.
3. Click Delete Selected.
4. Click OK to accept or Cancel.
Individual You can remove contacts from your You can remove contacts from your
contacts contact list one at a time. contact list one at a time.
1. Choose > Phone Messenger 1. Choose User Options > Contacts.
> Contacts. 2. Click the checkbox next to the
2. Use the Navigation button to scroll contact’s name you want to delete.
to select a contact. 3. Click Delete Selected.
3. Press Details. 4. Click OK to accept or Cancel.
4. Press Delete to delete the contact.
5. Press OK to return to the Contact
list.

8 OL-11707-01
 Organizing Your Contacts

Displaying Your Contact List

Once you have added some contacts to your contact list, you can view a list of them using Cisco IP
Phone Messenger on your phone or web.

Display... On the Phone From the User Options Web Pages

All contacts You can display all contacts on your You can display all contacts on your
contact list. contact list.
1. Choose > Phone Messenger 1. Choose User Options > Preferences
> Contacts. > IPPM Settings.
2. Press Filter. The prompt field 2. Choose Display all contacts from
displays the current setting. the Contact Filtering field.
3. Use the Navigation button to scroll 3. Click Save.
to select Show all Contacts. 4. Choose User Options > Contacts.
4. Press Select and press Exit to return 5. In Search Options, choose Contact
to the Contact list. “is not empty” to display all
5. Press PgDn to display additional contacts matching the filter criteria.
contacts, and press PgUp to display 6. Click Find.
previous contacts.
Available contacts You can display only those contacts who You can display only those contacts who
are currently available. are currently available.
1. Choose > Phone Messenger 1. Choose User Options > Preferences
> Contacts. > IPPM Settings.
2. Press Filter. The prompt field 2. Choose Display online contacts only
displays the current setting. from the Contact Filtering field.
3. Use the Navigation button to scroll 3. Click Save.
to select Show available Contacts. 4. Choose User Options > Contacts.
4. Press Select and press Exit to return 5. In Search Options, choose Contact
to the Contact list. “is not empty” to display all
5. Press PgDn to display additional contacts matching the filter criteria.
contacts, and press PgUp to display 6. Click Find.
previous contacts.

Cisco IP Phone Messenger User Guide 9

Display... On the Phone From the User Options Web Pages
Frequently You can modify how frequently you You can modify how frequently you
updated contact want the contact list to update. want the contact list to update.
list
1. Choose > Phone Messenger 1. Choose User Options > Preferences
> Settings. > IPPM Settings.
2. Use the Navigation buttons to scroll 2. Enter a value (in seconds) from
to select Refresh Interval and press 7-3600 in the Phone Display
Select. Refresh Interval field. Choose a
3. Enter a value (in seconds) from lower value to update the contact
7-3600 seconds. Choose a lower list frequently.
value to update the contact list 3. Click Save.
frequently.
4. Press Submit.

10 OL-11707-01
 Organizing Your Contacts

Displaying a Contact’s Availability

You can quickly determine a contact’s availability. See the “IP Phone Messenger Icons” section on
page 2 for an explanation of the availability icons that display.

Tip When viewing availability, if your contact is available via phone, you can press Dial to call
the contact rather than send an instant message..

Display... On the Phone From the User Options Web Pages

Overall You can display the overall status. Not applicable
availability
Choose > Phone Messenger >
Contacts.
Status is calculated by the server and displays
with these caveats:
• displays when at least one device is
available.
• displays if the phone is available, but
Cisco IP Phone Messenger is not.
Availability by You can display how many devices each Not applicable
device contact has available, their capability (instant
messages, phone, video), and the status for
each device.
1. Choose > Phone Messenger >
Contacts.
2. Use the Navigation button to scroll to
select a contact.
3. Press Details.

Cisco IP Phone Messenger User Guide 11

Managing Your Messages

Cisco IP Phone Messenger enables you to send and receive instant messages from users who have a
valid user ID or extension number within your organization.

Displaying Messages
You can customize how you want to display messages on Cisco IP Phone Messenger:

Display... On the Phone From the User Options Web Pages

Incoming messages If you are logged in and available, Not applicable
incoming messages are automatically
displayed on your phone screen.
All received You can review received (un-deleted) Not applicable
messages messages. Your system administrator
determines the maximum number of
received messages that Cisco IP Phone
Messenger stores for you.
1. Choose > Phone Messenger
> Messages.
2. Press PgDn to display additional
contacts, and press PgUp to display
previous contacts.
Message details You can use this option to see more Not applicable
information about the message (such as
the complete message and timestamp),
to delete individual messages, and to
add the message sender to your contact
list.
1. Choose > Phone Messenger
> Messages.
2. Use the Navigation button to scroll
to select a message.
3. Press Details.

12 OL-11707-01
 Managing Your Messages

Display... On the Phone From the User Options Web Pages

Protected For increased privacy, you can require For increased privacy, you can require
messages your PIN to be entered to access your your PIN to be entered to access your
message list. message list.
1. Choose > Phone Messenger 1. Choose User Options > Preferences
> Settings. > IPPM Settings.
2. Use the Navigation buttons to scroll 2. From the PIN Protected field,
to select PIN protection. choose:
3. Scroll to select: – On—to require a PIN to view
– On—to require a PIN to view messages
messages – Off—to disable PIN
– Off—to disable PIN protection protection

4. Press Select. 3. Click Save.

5. Choose > Phone Messenger 4. Choose > Phone

> Messages. Messenger > Messages.

6. Enter your PIN and press Submit. 5. Enter your PIN and press Submit.

System messages Your system administrator can send you Not applicable
special broadcast messages, which you
can review at a later time.
1. Choose > Phone Messenger
> System Messages.
2. Use the Navigation buttons to scroll
to select a specific message.
3. Press Details to display additional
information.

Cisco IP Phone Messenger User Guide 13

Handling Incoming Messages
You can receive incoming messages from co-workers in your organization, even if they are not on your
contact list. You can control how you are notified about incoming messages and if you are available
to receive them:

When receiving
a message... On the Phone From the User Options Web Pages
Play an alert You can set your phone to ring when an You can set your phone to ring when an
incoming message arrives. incoming message arrives.
1. Choose > Phone Messenger 1. Choose User Options > Preferences
> Settings. > IPPM Settings.
2. Use the Navigation buttons to scroll 2. From the Play Audible Notification
to select Audible Alert. field, choose:
3. Scroll to select: – On—to enable the alert
– On—to enable the alert – Off—to disable the alert
– Off—to disable the alert 3. Click Save.
4. Press Select.
Display message The message waiting indicator on the Not applicable
waiting indicator handset flashes during an incoming
message. You cannot configure this.
Prevent users from You can make yourself unavailable so Not applicable
sending you that other users cannot send you
messages messages.
1. Choose > Phone Messenger
> Settings.
2. Use the Navigation buttons to scroll
to select Status.
3. Choose any status except:
– Available
– Busy but Interruptible
4. Press Select.

14 OL-11707-01
 Managing Your Messages

Sending Messages
You can send messages to any co-workers in your organization who are on your Contact list or
respond to received messages from others who are not yet on your Contact list.

Note When sending or replying to a message, if your contact is available via phone, you can press
Dial to call the contact rather than send an instant message.

Before You Begin

Refer to “Entering Text on the Phone” section on page 5 for tips on entering text.

Send a... On the Phone From the User Options Web Pages
New message You can send a message from a list of Not applicable
(pre-set) pre-set (or “canned) responses. You
can have a maximum of 25 pre-set
messages. Your system administrator
owns 10 of these, and you can create
an additional 15 personal response
messages. See the Creating New
Personal Response Messages, page 19.
1. Choose > Phone
Messenger > Contact.
2. Use the Navigation button to
scroll to select a contact.
3. Press Details.
4. Press Msg.
5. Scroll to select one of the pre-set
messages, and press Select.
6. Press OK or Exit.

Cisco IP Phone Messenger User Guide 15

Send a... On the Phone From the User Options Web Pages
New message Your can use the phone’s dial pad to Not applicable
(custom) enter a custom message.
1. Choose > Phone
Messenger > Contact.
2. Use the Navigation button to
scroll to select a contact.
3. Press Details.
4. Press Msg.
5. Press Compose and enter the text
message.
6. Enter Press Send or Exit.
7. Press OK or Exit.
Reply You can respond to a received Not applicable
message.
1. Choose > Phone
Messenger > Messages.
2. Use the Navigation button to
scroll to select a received message.
3. Press Details.
4. Press Reply (if sender is on your
Contact list) or Msg.
5. Press:
– Select—See New message
(pre-set), page 15
– Compose—See New message
(custom), page 16

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 Managing Your Messages

Send a... On the Phone From the User Options Web Pages
Broadcast Not applicable You can send a short message (maximum
message of 150 characters) to some or all contacts
on your contact list.
1. Choose User Options > Broadcast
Messages
2. In Search Options, enter your search
criteria.
For example, to send a broadcast
message to your entire contact list,
choose User ID “is not empty” to
display all contacts.
3. Click the checkbox next to the
contact’s name you want to send the
message. Or, click Select All.
4. Enter your message in the Msg field.
5. Click Broadcast.
6. Click OK to accept or Cancel.

Cisco IP Phone Messenger User Guide 17

Deleting Messages
You can delete messages that you no longer need. However, once you delete an instant message, there
is no stored copy that you can use to restore the instant message. Make sure you do not need an instant
message before you delete it.

Delete... On the Phone From the User Options Web Pages

All messages You can delete all received messages at the Not applicable
same time.
1. Choose > Phone Messenger >
Messages.
2. Press Del All (you might have to press
more to display this softkey).
3. Press Yes to delete all messages or No
to cancel.
Individual You can delete a specific message. Not applicable
messages
1. Choose > Phone Messenger >
Messages.
2. Use the Navigation button to scroll to
select a message.
3. Press Details.
4. Press Delete to delete the message.
5. Press OK to return to the messages.

18 OL-11707-01
 Managing Your Messages

Creating New Personal Response Messages

You can create new pre-set personal response messages. These messages save you time in typing a
custom text message each time you send a message. You can create up to 15 of these messages, and
your system administrator can create an additional 10. Your personal response messages always
display after the ones created by your system administrator.

To... On the Phone From the User Options Web Pages

Create new Not applicable You can create up to 15 new personal
personal response response messages using a maximum of
message 255 characters each.
1. Choose User Options > Response
Messages.
2. Click Add New.
3. Enter your message in the Response
Message Text field.
4. Click Save.
Display available You can display your currently available You can display your currently available
personal response personal response messages. personal response messages.
messages
1. Choose > Phone Messenger 1. Choose User Options > Response
> Contact. Messages.
2. Use the Navigation button to scroll All available messages appear.
to select a contact.
3. Press Details.
4. Press Msg.
The available personal messages
appear at the bottom of the list.
Re-order personal Not applicable You can rearrange the order in which
response your personal response messages appear
messages on the list.
1. Choose User Options > Response
Messages.
2. Click Up and Down to rearrange the
order of your personal messages.

Cisco IP Phone Messenger User Guide 19

To... On the Phone From the User Options Web Pages
Delete all Not applicable You can delete all personal messages at
personal response once.
messages
1. Choose User Options > Response
Messages.
2. Click Select All.
3. Click Delete Selected.
4. Click OK to accept or Cancel.
Delete a specific Not applicable You can delete personal messages one at
personal response a time.
message
1. Choose User Options > Response
Messages.
2. Click the message you want to
delete.
3. Click Delete.
4. Click OK to accept or Cancel.

20 OL-11707-01
 Troubleshooting

Troubleshooting

If you experience an error message or other difficulty when using Cisco IP Phone Messenger, these tips
can assist you.

Resolving Error Messages

Cisco IP Phone Messenger will display error messages if it encounters a problem. Refer to the following
table for tips on understanding and resolving these errors.

Error Title Error Text Explanation

Send message failure Your message to <user ID> The contact likely logged off just as
could not be delivered. you were sending the message. Check
User may have logged off.
the contact’s availability and re-send
the message.
See the “Displaying a Contact’s
Availability” section on page 11.
Presence status failure Due to unavailability of Contact your system administrator.
presence services at this
time, presence status may
not be working correctly.
Please notify your system
administrator.
System configuration error You were trying to access Contact your system administrator.
IP Phone Messenger service
from a device not
provisioned on Cisco
CallManager server. Please
work with your system
administrator to get this
device configured.
Add Contact Failure No UserID matches the You must enter a valid extension
extension you entered. number of a contact within your
Press OK to enter another
organization.
extension, or Cancel to
contact list.
Adding Contact Failed Invalid, duplicate, or You must enter a valid extension
non-existing contact name. number of a contact within your
organization.

Cisco IP Phone Messenger User Guide 21

Error Title Error Text Explanation
Host Not Found Cisco IP Phone Messenger is not
available. Contact your system
administrator for assistance.
Invalid Message Identifier You were trying to If you are logged into more than one
retrieve a message that phone at a time, Multi-login state.
had been deleted from the Was deleting messages on one phone
EPAS server. Press Ok or
Exit to return to IP Phone
and attempting to view one on
Messenger main menu. another.
Invalid PIN Your PIN is invalid. Press Your phone has PIN protection
Retry to re-enter your enabled, but you have not entered the
PIN. correct PIN. If you need additional
assistance, contact your system
administrator to verify your PIN.
Login Failed Login failed. Your UserID Cisco IP Phone Messenger requires
or PIN was invalid. Press that you enter your PIN when logging
Retry to re-enter your
in. You have entered an incorrect
UserID and PIN.
PIN. If you need additional
assistance, contact your system
administrator to verify your PIN.
Login Failed Login failed due to server When using an unassigned phone,
error. Please contact your Cisco IP Phone Messenger requires
system administrator.
that you enter your user ID when
logging in. You have entered an
incorrect user ID. See the “Entering
Text on the Phone” section on page 5
to verify that you are entering your
user ID correctly. If you need
additional assistance, contact your
system administrator to verify your
user ID.

22 OL-11707-01
 Troubleshooting

Error Title Error Text Explanation

Multi-login Alert You are currently logged You are attempting to log into Cisco
in from other phones. IP Phone Messenger on more than
Press Yes to log out of one phone. Although this is
other phones (recommended
for security reasons).
supported, you should be aware that
Press No to leave other all instant messages will appear on
phones logged in. each phone. This might be a privacy
concern.
Incoming messages will
show on all your other
logged-in phones in
addition to this phone.
Press OK to go to the main
menu.
Refresh Interval Invalid refresh interval. You cannot enter an interval outside
Enter a number between 7 the given range (in seconds).
and 3600.
Session Timer Invalid session timer. You cannot enter an interval outside
Enter a number between 1 the given range (in minutes).
and 9999.

Frequently Asked Questions

The following table provides you with answers to some common questions about Cisco IP Phone
Messenger.

Question Explanation
Cisco IP Phone Messenger Phone Service
Why is the Msg softkey unavailable when I am The contact has selected a status that does not
attempting to send a message to someone on my allow any incoming messages. Check the
contact list? contact’s status. See the “Displaying a Contact’s
Availability” section on page 11.
Why is the Dial softkey unavailable when I am The contact has selected a status that does not
attempting to call someone on my contact list? allow any incoming calls. Check the contact’s
status. See the “Displaying a Contact’s
Availability” section on page 11.
Why do I have to enter my PIN every time I try to You have enabled PIN Protection. See the
access the Messages list or Settings? “Protected messages” section on page 13.
Why do some of my contacts always display as Cisco IP Phone Messenger interacts with Cisco
unavailable? Unified Personal Communicator

Cisco IP Phone Messenger User Guide 23

Question Explanation
Cisco IP Phone Messenger User Options
I am accessing the User Options web page, but I Verify that you are accessing the User Options
do not see any of the options mentioned. web pages for Cisco IP Phone Messenger, not
Cisco Unified CallManager. Contact your system
administrator for assistance and see the “Logging
into Cisco IP Phone Messenger” section on
page 2.
Why do I have to re-enter my user name and The User Options web pages automatically log
password? you out after a period of inactivity for increased
security.

24 OL-11707-01
Index

Symbols C

<<, softkey call contact 11, 15

usage> 3, 4 Cancel, softkey
definition 2
usage 4
A
Cisco IP Phone Messenger, description 1
Add, softkey Compose, softkey
definition 2 definition 2
usage 6 usage 16
AddByExt, softkey Contact filtering, field 9
definition 2 Contact List, menu 6
usage 7 contacts
AddCtct, softkey adding 6
definition 2 availability of 11
usage 7 deleting 8
alert tone 14 displaying 9
assigned phone Contacts, menu 6
description 2
logging into 2
D
audible alert 14
audible notification 14 DelAll, softkey
definition 2
Delete Selected, usage 8
B
Delete, softkey
broadcast messages 17 definition 2
usage 8, 18
Details, softkey

Cisco IP Phone Messenger User Guide 25

 definition 2 definition 2
usage 11, 12 usage 4
Dial, softkey
definition 2
M
usage 11, 15
Display all contacts, description 9 menu items
Phone Service 3
User Options 3
E
message waiting indicator 14
error messages 21 messages
Exit, softkey displaying 12
definition 2 types of 12
usage 3, 4 more, softkey 2
extension number 7 Msg, softkey
definition 2
usage 15
F
multi-login warning 2
Filter, softkey
definition 2
N
usage 9
nickname 6, 7
No, softkey
L
definition 2
logging in usage 2, 4
Phone Service 3
User Options 3
O
using PIN 2
using user ID 2 OK, softkey
logging out definition 2
Phone Service 2, 4
PIN required 2, 4
P
User Options 2, 4
Logout, softkey personal response messages 19

26 OL-11707-01
PgDn, softkey Add 2
definition 2 AddByExt 2
usage 12 AddCtct 2
PgUp, softkey Cancel 2
definition 2 Compos 2
usage 12 DelAll 2
Phone Service Delete 2
description 2 Details 2
logging in 3 Dial 2
logging out 2, 4 Exit 2
menu items 3 Filter 2
PIN Logout 2
required for logging in 2 more 2
required for logging out 2, 4 Msg 2
PIN protection 13 No 2
OK 2
PgDn 2
R
PgUp 2
Reply, softkey Reply 2
definition 2 Retry 2
usage 16 Select 2
Retry, softkey Send 2
definition 2 Submit 2
Yes 2
status
S
of contacts 11
Select, softkey setting 14
definition 2 Submit, softkey
usage 4 definition 2
Send, softkey usage 4
definition 2 system messages 13
Show all Contacts, description 9
softkey

Cisco IP Phone Messenger User Guide 27

U

unassigned phone
description 2
logging into 2
User Options
description 1
logging in 3
logging out 2, 4
menu items 3
UserID 6

web browsers, supported 1

Yes, softkey
definition 2
usage 2, 4

28 OL-11707-01
Cisco IP Phone Messenger User Guide 29
30 OL-11707-01
EFT - CISCO CONFIDENTIAL
Corporate Headquarters European Headquarters Americas Headquarters Asia Pacific Headquarters
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© 2006 Cisco Systems, Inc. All rights reserved.
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