Implement energy-

Reduce Energy Energy-efficient equipment,

efficient technologies
Consumption training materials
and practices
Increase recycling
Improve Waste Recycling bins, partnership
2 programs and reduce e-
Management with e-waste recycling vendors
waste
Install water-saving
Decrease Water Water-saving devices, audit
3 fixtures and conduct
Usage tools
regular audits
Enhance Conduct environmental
Training materials, workshop
4 Employee awareness workshops
facilitators
Awareness and training sessions
Transition to renewable
Reduce Carbon Renewable energy contracts,
5 energy sources for office
Footprint installation services
power
 12 months Monitor energy usage reports
Facilities
from start and compare with baseline
Manager
date data
6 months Track the amount of waste
Sustainability
from start recycled vs. total waste
Officer
date generated
9 months Measure water consumption
Operations
from start before and after
Manager
date implementation
3 months Employee feedback surveys
HR Manager from start and participation rates in
date workshops
18 months Track carbon emissions
Energy Manager from start reduction and compare with
date previous levels
 Department & Environmental Parameter to be Monitoring
Sl. No Acceptable Limits
Work Area Aspect Monitored Frequency
Facilities Energy Kilowatt-hours Based on energy
1 Monthly
Management Consumption (kWh) reduction targets
Waste Volume of e-waste Less than 5% of total
2 E-Waste Monthly
Management generated waste
Water Based on water
3 Water Usage Cubic meters (m³) Quarterly
Consumption reduction targets
Emissions from Compliant with local
4 Air Quality CO2 and NOx levels Semi-Annually
Generators regulations
Employee Percentage of At least 50% of total
5 Recycling Rates Quarterly
Practices recycled materials waste
 Monitoring
Responsibility
Energy
Manager
Sustainability
Officer
Operations
Manager
Environmental
Compliance
Officer
HR Manager
 How it is Affected by
Environmental Present How it Affects the
Organization’s Environmental
Condition Status Organization’s Purpose
Aspects

Adverse weather conditions Workers’ health and

such as wind and rain can concentration can be impacted
Climate Good
disrupt operations, especially by exposure to extreme
work at height or outdoors. weather and dust.

Poor air quality can lead to Emissions of Nitrogen Oxides

health issues for employees and (NOx), Particulate Matter (PM),
Air Quality Good
may affect operational and Carbon Monoxide (CO)
efficiency. contribute to local air pollution.

Poor water quality can affect Discharge from sinks and

hygiene and cleaning processes, cleaning agents can contribute
Water Quality Good
impacting employee health and to pollution in the sewerage
operational efficiency. system.

Plastic waste and oil spillages

Waste and oil spillages from
can lead to land pollution and
Land Use Good office operations can contribute
affect the surrounding
to land and soil degradation.
environment.
Existing
N/A N/A N/A
Contamination

Availability of
N/A N/A N/A
Natural Resources

Oil spillages and waste can

Oil spills and waste can affect
Biodiversity Good degrade soil and impact local
soil quality and local plant life.
biodiversity.
 Issue International Regional Local
Issue Details National Level
Type Level Level Level
Attitudes towards work
Cultural Almost Certain Moderate/Likely Rare
and regions
Ethics, demographic
Social trends, consumer Rare to Occur Rare Rare
attitudes

Could occur Could occur

Political Trade barriers during the during the Rare Rare
specified period specified period

Compliance with legal Adherence to

Legal N/A N/A
regulations legal regulations

Regulator Compliance with

Rare Negligible Rare Rare
y regulations
No
Interest rates, exchange No Potential
Financial Likely Potential
rates, inflation Risk
Risk
Reduction in No
Technolo Maturity of technology, No Potential
Carbon Dioxide Potential
gical communication methods Risk
Emission Risk
Employment, wage rates, Unlikely, could
Economic currency exchange, occur during Rare
taxation specified time
 Issue Type
Organization’s Activities

Products and Services

Strategic Direction

Culture

Capabilities (i.e., People, Knowledge,

Processes, Systems)
 Issue Details
Activities related to service delivery and infrastructure
maintenance that may impact environmental performance.
Telecom services and products that may influence energy
consumption and waste generation.
Policies aimed at improving environmental sustainability and
compliance with regulations.
Organizational culture promoting environmental responsibility
and employee awareness.
Skills and systems in place to manage and improve
environmental performance.
 INTERESTED
PARTIES / NEEDS EXPECTATIONS
STAKEHOLDERS
On-time delivery and reliable
1. Customers High Quality Service
service
Efficient profit utilization and
2. Owners Effective use of profit
financial sustainability
No complaints about
3. Communities Minimal environmental impact
environmental practices
Consistent demand and timely
4. Suppliers Reliable partnership
payments
Compliance with regulatory Adherence to environmental
5. Regulators
requirements laws and regulations
6. Non-
Active participation in
Governmental Environmental responsibility
sustainability initiatives
Organizations
7. Insurance Risk management No incidents leading to claims
Fair working conditions and
8. Trade Unions Labour regulation compliance
adherence to labour laws
Positive financial performance
9. Investors Return on investment
and strategic growth

Work-life balance, skill Support for personal well-being

10. Employees
development, job security and career advancement
INTERESTED
PARTIES /
NEEDS EXPECTATIONS
STAKEHOLDE
RS

On-time delivery of telecom services,

1. Customers High Quality Service reliable network performance, and
customer support
Maximizing return on investment,
2. Owners Effective use of profit efficient use of resources, and
maintaining financial health
Proactive measures to minimize
3.
Minimal environmental impact environmental footprint, such as
Communities
reducing emissions and waste
Timely orders and payments,
4. Suppliers Reliable partnership transparent communication, and
adherence to agreed terms
Adherence to environmental laws,
Compliance with regulatory
5. Regulators health and safety standards, and
requirements
telecom regulations

6. Non-
Active involvement in environmental
Governmenta
Environmental responsibility conservation initiatives and transparent
l
reporting on sustainability efforts
Organizations

Implementing effective risk mitigation

7. Insurance
Risk management strategies to prevent accidents and
Providers
losses

Ensuring fair labour practices,

8. Trade adherence to health and safety
Labour regulation compliance
Unions regulations, and fostering positive
employee relations

Strong financial performance, effective

9. Investors Return on investment risk management, and strategic growth
initiatives
Supportive work environment,
10. Work-life balance, skill
opportunities for professional
Employees development, job security
development, and job stability
 Legal
Environm Occurr Controll
Severity, Requirem
No. ental Environmental Impact ence, ability, C
S (1-5) ent, L (1
Aspect O (1-5) (1-5)
or 5)

Energy High energy usage leading to

1 Consumpt increased operational costs 3 4 4 1
ion and environmental footprint

Pollution due to improper

2 E-Waste 2 4 3 1
disposal of electronic waste

Water Potential contamination of

3 2 3 4 1
Usage local water sources

Air Contribution to local air

4 3 5 3 1
Quality pollution from emissions

Land pollution from plastic

5 Land Use 3 4 3 1
waste and oil spills
Environm
ental Priority
Significan Ranking Risk Mitigation Responsi
Due Date Status
ce Index, (Based on (Resolution) Plan bility
ESI = O x ESI)
SxCxL

Implement energy-
12 Energy In
48 High efficient technologies
months Manager Progress
and practices

Enhance recycling Sustainabi

Not
24 Medium programs and proper e- 6 months lity
Started
waste disposal Officer
Install water-saving Operation
In
24 Medium fixtures and conduct 9 months s
Progress
regular audits Manager

Environm
Monitor and reduce
ental Not
45 High emissions; maintain 6 months
Complian Started
equipment
ce Officer

Improve waste
management practices Facilities In
36 High 9 months
and spill response Manager Progress
procedures
 Response
Potential Environmental Significan
No. Location Instruction
Emergency ce
Reference No.
Data
1 Electrical Fire High EMS-001
Center
Office Chemical Spill (e.g., from
2 Medium EMS-002
Building cleaning supplies)
Telecom
3 Oil Spill from Generator High EMS-003
Tower
Storage Waste Management Failure
4 Medium EMS-004
Area (e.g., overflow of e-waste)
Grounds / Severe Storm Damage (e.g.,
5 High EMS-005
Exterior flooding, wind damage)
Parking Fuel Leak from Company
6 High EMS-006
Lot Vehicles

Office Air Quality Incident (e.g., high

7 Medium EMS-007
Building levels of pollutants)

Data Water Leakage (e.g., from

8 High EMS-008
Center pipes or HVAC systems)
Server
9 Cooling System Failure High EMS-009
Room
General
10 Power Outage Medium EMS-010
Areas
 Persons / Agencies Primarily
Frequency of Testing the Response
Responsible for Tackling the
Procedure
Emergency

Facilities Manager, Fire Department Quarterly

Health and Safety Officer, Cleaning

Semi-Annually
Staff
Environmental Compliance Officer,
Annually
Facilities Manager
Sustainability Officer, Waste
Quarterly
Management Team
Facilities Manager, Emergency
Semi-Annually
Response Team
Environmental Compliance Officer,
Annually
Facilities Manager

Health and Safety Officer,

Quarterly
Environmental Compliance Officer

Facilities Manager, Maintenance

Monthly
Team

Facilities Manager, IT Support Team Quarterly

Facilities Manager, Electrical

Monthly
Maintenance Team
No. Name of Agency Applicable Environmental Requirement
Compliance with the Environmental
Zambia Environmental Management Act No. 12 of 2011,
1
Management Agency (ZEMA) particularly Section 28 (Waste
Management)

Adherence to the Water Supply and

National Water Supply and
2 Sanitation Act No. 28 of 1997, Section 25
Sanitation Council (NWASCO)
(Water Pollution Control)
Compliance with the Energy Regulation Act
Zambia Electricity Supply
3 No. 4 of 2019, Section 11 (Energy
Corporation (ZESCO)
Efficiency)
Adherence to the Occupational Health and
Occupational Safety and Health
4 Safety Act No. 36 of 2010, Section 19
Authority (OSHA)
(Hazardous Substances)
 Remarks

Ensure proper waste

management and disposal
practices.

Proper treatment of
wastewater before discharge.

Implement energy-saving
measures and report energy
usage.

Proper handling and storage of

hazardous materials.
No. Name of Agency Applicable Environmental Requirement
Adherence to local noise control regulations, based
Local Municipal
1 on the Local Government Act No. 2 of 2019, Section
Authority
43 (Noise Control)

Zambia Development Compliance with the Investment Act No. 11 of 2016,

2
Agency (ZDA) Section 18 (Environmental Impact Assessments)

Industry Trade Participation in industry-specific environmental

3
Associations standards and codes of practice
Adherence to environmental risk management
4 Insurance Providers
requirements in policy agreements
 Remarks

Limit operational noise to comply with

local standards.

Conduct Environmental Impact

Assessments for new projects.

Engage in sustainability initiatives and

best practices.
Maintain appropriate coverage and
protocols for environmental risks.
 Instrume Least
Inst. No. Make Range(s) Location of Use Calibration Agency
nt Name Count

Digital
1 Multimet Fluke 0-1000 V 0.01 V Electrical Lab ZABS
er
Thermom -50 to Environmental National Standards
2 Testo 0.1°C
eter 150°C Chamber Agency
Sound
Brüel & 30-130 dB 0.1 dB Acoustic Calibration
3 Level Office Areas
Kjær SPL SPL Services
Meter
Water
Water Treatment
4 Quality Hach pH 0-14 0.01 pH Hach Global Service
Plant
Meter
Gas 0-500 Dräger Calibration
5 Dräger 1 ppm Field Operations
Analyzer ppm Center
Pressure 0-1000 Mechanical Local Calibration
6 WIKA 0.1 psi
Gauge psi Workshop Service
Calibratio
Calibration Method Action to be taken in case of unsatisfactory
n Interval
Reference results
(Months)

Fluke Calibration Recalibrate or replace the instrument; notify

12
Manual maintenance team.

Testo Calibration Perform recalibration; check for physical

6
Procedure damage or faults.

Brüel & Kjær Recalibrate or service the meter; investigate

12
Calibration Guide source of discrepancy.

Hach Calibration Recalibrate or replace; check sensors and

12
Protocol validate with known standards.

Dräger Calibration Recalibrate or send for repair; assess possible

6
Handbook sensor issues.
WIKA Calibration Recalibrate or replace; verify connections and
12
Procedures gauge integrity.