Organization Islamic Relief Bangladesh

Head Office Address Bangladesh Country Office: House # 10, Road # 10, Block-K, Baridhara, Dhaka-1212,
islamicrelief.org.bd
Vacancy Title Assistant Project officer – Help Desk
Number of Vacancies 1
Working Place Noakhali, Hatiya (Bhasanchar),

Programme Name Humanitarian Crisis Response

Nature of Role, Project Staff, Bangladeshi National.
Nationality
Employment Status Full time
Contract Duration Initially for six months, upon review & Satisfaction, it will be extended.
Monthly Salary BDT 39,381 with 10% hardship allowance upon on monthly salary.
Benefits & Allowances Mobile bill, Tour allowance/Per-diem, Provident fund, Weekly 2 holidays, Insurance
coverage (IPD, OPD, Life, DB, CIB), Festival Bonus, Long Service Awards, Leave
(Annual, Casual, Sick, TOIL/CTO, Maternity, Paternity and R&R) and Gratuity, etc.
Accommodation will be provided by Islamic Relief Bangladesh (only applicable for
Bhashanchar)
Age Limit Maximum (At Most) 45 years (As per National ID Card/Birth Certificates)

Organization History:
Islamic Relief Worldwide (IRW) - founded in 1984 and based in Birmingham, UK - is an independent humanitarian
and development organization. It supports the world’s most vulnerable people in their fight against poverty &
suffering regardless of race, political affiliation, gender, or belief, and without expecting anything in return. It is a
signatory to the Code of Conduct for the International Red Cross and Red Crescent Movement.
IRW has a presence in 45 countries across the globe. Some funds of the organization come from individual
donations and others from institutional donors such as the DFID, EU, SIDA, CIDA/IDRF, Forum Syd, WFP, UNDP,
and ECHO.
Islamic Relief (IR) started working in Bangladesh in 1991 to help the distressed survivors of the devastating cyclone
by providing emergency relief and supporting communities to rebuild in the wake of that cyclone. Initially, it focused
on emergency relief & disaster preparedness activities. Later on, it expanded its programs on both humanitarian
and development challenges. Now it works in an integrated manner combining emergency humanitarian
assistance, short-term work opportunities, shelter support, awareness & training on different DRR, climate change,
development, health & hygiene and social issues, cash grants, IGA means, health & nutrition, safe water &
sanitation, education, advocacy and linkage with different service providers. As a registered charity, IR is open and
transparent; it continually assesses its work and operational methods to improve impact and effectiveness. Islamic
Relief values and commitment to safeguarding: IRB is committed to preventing any type of unwanted behavior at
work including sexual harassment, exploitation, abuse, lack of integrity, and financial misconduct; and committed to
promoting the welfare of children, young people, adults, and beneficiaries with whom IRB engages. IRB expects all
staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that
only those who share and demonstrate our values are recruited to work for us. All offers of employment will
be subject to satisfactory references and appropriate screening checks, which can include criminal records
checks. IRW also participates in the Inter-Agency Misconduct Disclosure Scheme.
In line with this Scheme, we will request information from job applicants’ previous employers about any findings
of sexual exploitation, sexual abuse, and/or sexual harassment during employment, or incidents under
investigation when the applicant left employment.

Duties & Responsibilities:

Objective Activities Weightage
Ensure the • Receiving & recording complaints and feedback from the 30%
CFRM for the rightsholders / FDMNs regarding their entitlements under GFA
project project.
participant • Maintaining CFM channel (Submission and response
according to collection) in coordination with WFP.
the IR & WFP • Ensure registering regular complaints and Feedback

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 principles & • Assist rightsholders in solving problems in the distribution
guideline center
• Ensuring the entitlement to the complainants as per WFP
response against the relevant complaint.
• Support finalizing the project participant by ensuring
endorsement and validation from relevant authorities.
• Daily CFM report submission to WFP and MEAL Officer.
Implementation • Organize pre- and post-distribution meetings with 20%
Project stakeholders
interventions • Organize pre- and post-distribution meetings with retailers,
on CFRM volunteers, & other stakeholders for the smooth operation of
the FFM and e-voucher outlets.
• Data collection through online software like Kobo Toolbox,
ODK for PDM and other studies in the project.
• Monthly reporting on the status of complaints and feedback,
and response (from WFP).
• Monthly reporting on Dummy Card bills and retailer's
payments (for Fresh Food Market)
Mobilize the • Organize awareness sessions in connection with project 20%
FDMN objectives and goals
community for • Issue token after receiving complaints
receiving • Dummy token issue and support to field staff for mobilization
complaints & • Support to outlet-level Crowd management
response
Do effective and • Effective communication with Majhi, SMS and protection 10%
appropriate sector for ensuring CFRUI at the FDMN community in
networking and Bhasanchar
coordination with • Involve Majhi, SMS volunteers and government
different representatives in the implementation of the project
stakeholders
to ensure • Liaison & Networking with different stakeholders for referral
linkage
CFRM
Monitoring & • Collect data, analyze and prepare report 10%
Evaluation • Regular monitoring of the outlet and FFM activities and
conduct onsite monitoring, exit monitoring, and food safety
and quality monitoring.
• Monitor project activities and identify areas for improvement
on CFRM from the field
Others • Frequent travel for extended periods to remote project areas. 10%
• Maintain the stock book, inventory and other essential
registers properly and timely in an effective manner
• Support in the procurement of materials like requisition,
follow-up, etc.
• Willing and able to travel frequently for extended periods and
to remote areas of the projects
• Willing and able to travel frequently for extended activities.
periods and to remote areas of the projects and able to travel
frequently for extended periods and to remote areas of the
projects
• Participate & involved with seasonal programs (Ramadan,
Qurbani, Winterization, etc.) activities
• Ensure the safety of team members from any harm, abuse,
neglect, harassment, and exploitation to achieve the
program's goals on safeguarding implementation and as well
as Act as a key source of support, guidance, and expertise
on safeguarding. for establishing a safe working environment

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 • Being a member of Islamic Relief as a child-friendly
organization, it is the core responsibility and obligation of
each staff member to understand and obey IR Child
Protection & PSEA Policy and respond accordingly as and
when required
• Perform any other duties assigned by the Supervisor.

PERSON SPECIFICATION
Academic Qualification:
Degree Name Subject

Bachelor Development Studies, Sociology, Social Welfare, Economics,

Statistics.

Sectoral Experiences Minimum Years 2 years

Sector Experience in working with:
Humanitarian response, preferably General Food
Assistance Program.

Competency Framework (Skill)

Competency Name Essential Desirable
General:
Project Implementation Skill. 
Social Mobilization Skill 
Facilitation Skill 
Coordination/Advocacy/Networking/Communication Skill 
Reporting & Documentation 
Monitoring & Evaluation Skill 
Basic Photographic Skill
Financial management
Decision making 
Conflict resolution 
Leadership 
Self-development 
Problem-solving 
Planning, analytical, and organizational skills 
Strategic Management 
Ability to work under pressure and manage workload 
effectively
Supportive, effective, and a good team player 
Staff Management 
Willing to adapt to IRW’s norms and values 
Competency Name Essential (Please Tick) Desirable (Please
Tick)
IT Skill: KoBo Toolbox, Working Knowledge/ Proven Advanced knowledge of
Expertise of Microsoft Word, Excel /PowerPoint/ Adobe Microsoft Excel and data
Photoshop/ Illustrator/Basic Internet/Statistical analysis 
Software/Database Management/ Basic Hardware &
Software Installation/Troubleshooting etc.
Excellent/Working knowledge- Working knowledge-
Reading/Writing/Speaking/Listening-English/Bengali/Other- Reading /
1/Other-2 Writing/Speaking/Listening
in English & Bengali.

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 Ability to communicate in
local Chittagong / Rohingya
dialect must.
Physical: 
No serious illness
Prerequisites: 
Have a valid driving license for motorbike and be willing to
travel and work in the most remote areas of Bangladesh if
required any emergency.

Apply Instruction:
If you believe your qualifications, exposure, and experience match our requirements, and you are dedicated to upholding
the values and principles of Islamic Relief, please download the Application Form from the official website
(islamicrelief.org.bd), and send the filled-out form to [email protected] on or before the closing date
(October 5, 2024). Please mention only “Position Name” as the subject of the e-mail. Only shortlisted candidates will be
contacted for further selection. This is re-advertisement. The person who applied before is not allowed to express his/her
interest or apply.

EQUAL OPPORTUNITIES:
Islamic Relief Bangladesh considers diversity in the workplace and is a committed equal-opportunity employer. We
encourage applications from all suitable candidates regardless of race, family/ marital status, ethnicity, disability,
class, caste, or religion

HRM and OD Islamic Relief Bangladesh