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Tle-ccs g10 q2 w5 Las v2

The document is a learning activity sheet for Grade 10 students focusing on the importance of intonation in communication within the contact center industry. It outlines three types of intonation: rising, falling, and rise-fall, along with examples and their applications in different sentence types. Students are tasked with practicing intonation through a voice recording activity.

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3 views

Tle-ccs g10 q2 w5 Las v2

The document is a learning activity sheet for Grade 10 students focusing on the importance of intonation in communication within the contact center industry. It outlines three types of intonation: rising, falling, and rise-fall, along with examples and their applications in different sentence types. Students are tasked with practicing intonation through a voice recording activity.

Uploaded by

ariamaifoscollano
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Learning Activity Sheet

TLE-ICT Contact Center Services Grade 10


Second Quarter - Week 5

Name of Learner: _______________________________________________ Date:_______


Section: ________________

MELC No: N/A


MELC: CG - LO 3. Use paralanguage communication cues
3.1 Identify the importance of voice and accent in the contact center industry
3.2 Use correct vocal techniques to enhance message reception

Title of the Lesson: Accent: Intonation

Intonation is the way you say things, rather than what are you saying, in the way
your voice rises and falls. In the speech, higher intonation is a way to excite the
audience, while slowing and lowering your intonation indicates the endpoint of
speech. There are things we have to consider in using intonation when speaking.
There are the following:

Three ways to make Intonation


1. Get louder or raise the volume.
2. Stretch the word out or lengthen the word that you want to draw attention
3. Change your pitch.

Basic patterns of Intonation

1. Rising Intonation – The pitch of the voice rises at the end of a sentence.

- The more vocal pitch tends to rise when the person speaking
is hesitant or uncertain. There will be a final high rise in pitch to
indicate a high degree of uncertainty or incompletion in the
meaning:
- It is typically used in yes/no questions and question tags that
are real questions.
- An upward arrow (➚) indicates a rise in intonation.
(Ask the students to repeat after you have read the example
sentences).
✔ YES/NO Question – These are the questions that can be
answered by a Yes or a No.
Page 2 of 4

● Do you like your new ➚shoes?


● Have you been to ➚ Baguio?
● May I see your ➚notes?
● Can you buy me a ➚ book?
● Did you see the latest ➚ movie?
● Do you like to ➚eat?
✔ Question tags that show uncertainty and require an
answer (real question)
● George isn’t back yet, ➚ is he?
● She’s at the mall yesterday, ➚ isn’t she?
● Sheryl will make a cake, ➚ isn’t she?

2. Falling Intonation – The pitch of the voice falls at the end of the
sentence

- It is commonly found in statements, commands, wh-questions


(information questions), confirmatory question tags and
exclamations.

(Ask the students to repeat after you have read the example
sentences).
✔ Statements
● I will eat pizza at ➘ home.
● She cooks so ➘well.
● George bough a dozen of ➘egg.

✔ Commands
● Put your sign in ➘here.
● Take the trash ➘outside.
● Write your poem in a ➘paper.
● Check your ➘room.

✔ Wh-questions – Question begins with What, When, Where,


Who, Which and How
● What is your ➘name?
● Where do you ➘live?
● When will you go ➘home?
● Who are you ➘with?

✔ Questions Tags that are statements requesting


confirmation rather than questions.
● He’s not a good singer, ➘ is he?
● I did not pass the interview because the I didn’t review
much, ➘ did I?
● Henry does not perform well in his presentation, doesn’t
he?
Page 3 of 4

3. Rise-Fall Intonation – Intonation rises then falls

- This is use for choices, lists, unfinished thoughts and


conditional sentences.

(Ask the students to repeat after you have read the example
sentences).
✔ Choices
● Do you like ➚ apple or ➘banana?
● Is he working in ➚ city or ➘province?
● Are your going to ➚ walk or ➘run?

✔ List
● George bought ➚ a bottle of milk, ➚ dozen of egg, and
➘a pack of bread.
● He baked a ➚ cake, ➚ cookies and ➘brownies.

✔ Unfinished thoughts
- In the responses to the following questions, the rise-fall
intonation indicates reservation.
- The speaker hesitates to fully express his/her thoughts.
● Do you like my new handbag? Well the ➚leather is ➘nice...
( but I don't like it.)
● What was the meal like? Hmm, the ➚fish was ➘good... (but
the rest wasn't great).
● So you both live in Los Angeles? Well ➚Alex ➘does ... (but I
don't).
✔ Conditional sentences
(The tone rises in the first clause and falls gradually in the
second clause.)
● If he ➚calls, ask him to leave a ➘message.
● Unless he ➚insists, I'm not going to ➘go.
● If you have any ➚problems, just ➘contact us.

LEARNING ACTIVITY 1

Direction: Find a partner and play the YouTube video


https://www.youtube.com/watch?v=u-AUW72Rs1o. Record and dubbed your
voices while reading the script and make sure to use the correct intonation.

Listen to your voice recording and answer the question.

1. Did you use correct intonation while reading the sentences?

___________________________________________________________________
Page 4 of 4

2. What are the patterns you did consider to ensure that you have read the
sentences with correct intonation?
___________________________________________________________________

Prepared by: Checked by:

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