Curriculum Vitae of

Istiak Ahmad
Kagjipara, Upozilla - Shajahanpur (Majhira), Bogura-5800
Cell: +8801743047464
Email: [email protected]

Objective:

To build a career in a growing organization, where I can get the opportunities to prove my abilities by accepting
challenges, fulfilling the organizational goal and climb the career ladder through continuous learning and
commitment.

Career Summary:

Resourceful service representative who consistently meets and exceeds productivity goals. Proven capacity to
troubleshoot issues to resolve issues quickly. Maintains a high level of professionalism, patience and efficiency to
minimize dissatisfaction and increase loyalty.

Personal Information:

Name: Istiak Ahmad

Present Address: Kagjipara, Upozilla - Shajahanpur (Majhira), Bogura-5800
Permanent Address: Village: Lakshmikola, Post Office: Perirhat, District: Bogura-5800
Date of birth: November 11, 1990
Nationality: Bangladeshi
Gender: Male
Religion: Islam
National Id: 2357253323
Marital Status: Married

Working Experience:

Present Job: SSL Wireless

Associate, Scribe
August 31, 2022 – Present

Responsibilities:
• Check and verify documents through software.
• Cross verify all necessary information of the documents for authenticity and
thoroughness.
• Scan physical documents and archive them in proper manner.
• Communicate with relevant field staffs for any clarification related to document.
• Finalize the onboarding procedure as per checklist.

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Previous Job: Shahjalal Islami Bank Ltd.
Officer
November 03, 2020 – February 11, 2021

Responsibilities:
• Provide all kinds of support to the customers related to Bank's products and
Services including Credit and Debit Cards.
• Identifying customer's queries through analysis and recommend appropriate
solution to address customer's issues.
• Understanding customer requirements and complaints received from time to
time related to Cards.
• Scan physical documents and archive them in proper manner.

Previous Job: Genex Infosys Ltd.

Sr. Customer Service Officer (Sr. CSO)
Sept. 30, 2016 – November 01, 2020

Responsibilities:
• Assisting customers using the organization’s products or services.
• Communicating courteously with customers (such as phone call, email etc.).
• Investigating and solving customers' problems, which may be complex or long-
standing, that have been passed on by customer service assistants.
• Handling customer complaints or any major incidents, such as product quality or
repair service.
• Issuing refunds or compensation to customers.
• Keeping accurate records of discussions or correspondence with customers.
• Writing reports analyzing the customer service that the organization provides.
• Developing feedback or complaints procedures for customers to use.
• Meeting with concerned person to discuss possible improvements to customer
service.

Achievements:
❖ Certificate of Recognition by SAMSUNG for Outstanding Performance in Call
Center Inbound Operation - 2018
❖ Certificate of Appreciation for being the “Best Performer” 1st Quarter, 2018
❖ Certificate of Appreciation for being the “Top Performer” 3rd Quarter ’18 & ‘19
❖ Certificate of Appreciation for being the “Top Performer” for the months of
August & September ‘18
❖ “Best Performer” for the months of October, November & December ‘16
❖ “Best Quality Performer” for the months of December’16, January & May’17,
October ’18
❖ Certificate of Appreciation for being the “Star Performer” for the months of
September ‘19

Previous Job: Digicon Technologies Ltd.

Customer Relationship Officer (CRO)
August 1, 2015 - Sept 30, 2016

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 Responsibilities:
• Handle 65+ customer interactions per day, giving detailed, personalized, friendly
& polite service to ensure customer retention.
• Transferred urgent calls to the respective departments quickly and accurately.
• Entered and updated new customer details in the customer relationship
management software according to administrative guidelines.
• Established and maintained contacts with new and existing customers as per the
direction of the supervisor.
• Assisted customers with their queries and problems by phone and Remote
Management (RM) service.
• Receive source data such as customer name, address, phone number, location &
enter data into various customer service software.
• Perform data entry and retrieval with software such as Microsoft Office.

Achievements:
❖ Extraordinary performance in “Star of The Month” for the month of June’16
❖ “Avaya 2nd” in Best Outbound Caller for the month of June’16

Educational Qualification:

Passing
Qualifications Institute Group/Major Result Board
Year
American International Management CGPA 2.87 (Out of
BBA 2014 -
University-Bangladesh Information System 4.00)
HSC Dhaka Commerce College Business Studies 2008 GPA 4.30 (Out of 5.00) Dhaka
Khilgaon Govt. High
SSC Business Studies 2006 GPA 4.56 (Out of 5.00) Dhaka
School

Internship:

03 (Three) months Internship program at Shahjalal Islami Bank Limited (SJIBL), at Mirpur Branch, Dhaka (September
12, 2013 to December 12, 2013).

Communication Skills:

Fluent in Bangla and English both verbal and written.

Computer Skills:

➢ Typing speed in English (40-45 wpm)

➢ Typing speed in Bangla (20-25 wpm)
➢ Familiar with Windows Operating System
➢ Intermediate Knowledge on MS Office: Word, Excel and PowerPoint

Training:

Successfully completion of “Samsung RHQ Product Training” During 24th to 27th July 2017.

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Interest:

✓ Watching ✓ Playing ✓ Browsing ✓ Listening ✓ Football

movies Games Internet Music

References:

Md. Robiul Islam Md. Abul Borkat

Principal Officer PMEL Coordinator
Islami Bank Bangladesh Limited (IBBL) Bandhu Social Welfare Society
Bogura Branch, Bogura Cell: 01816470315
Cell: 01933521969 Email: [email protected]
Email: [email protected]

Certification:

I certify that to the best of my knowledge and belief this resume correctly describes my qualifications and me. Any
willful misstatement described herein may lead to my disqualification or dismissal, if employed.

Istiak Ahmad

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