CSR AND OCB
CSR AND OCB
Corporate social responsibility and employee organizational citizenship behavior: the pivotal roles of
ethical leadership and organizational justice
Yongqiang Gao Wei He
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To cite this document:
Yongqiang Gao Wei He , (2017)," Corporate social responsibility and employee organizational citizenship behavior: the
pivotal roles of ethical leadership and organizational justice ", Management Decision, Vol. 55 Iss 2 pp. -
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1
Corporate Social Responsibility and Employee Organizational
Organizational Justice
INTRODUCTION
for the past four decades, and numerous empirical studies have shown a significant
effect of CSR on corporate financial performance (see Griffin & Mahon, 1997; Peloza,
2009 for reviews). Organizational researchers have taken a micro perspective and
demonstrated that employees’ work attitudes and behaviors play crucial roles in
transforming CSR into beneficial organizational outcomes (e.g., Kim et al., 2010;
Valentine & Fleischman, 2008). For instance, research suggests that CSR increases
employees’ commitment to the firm, which further enhances firm performance (Ali et
al., 2010). Therefore, it is imperative to examine why and when CSR contributes to
employee outcomes in the workplace. Unraveling this black box may not only
contribute to the CSR literature by revealing the micro mechanisms via which CSR
benefits the organization, but also have practical implications for firm managers as to
CSR activities.
organization (e.g., Aguilera et al., 2006; Swaen & Maignan, 2003). In particular, CSR
1
is found to increase employee job satisfaction (Valentine & Fleischman, 2008),
identification (e.g., Kim et al., 2010; Rodrigo & Arenas, 2008), and the organizational
citizenship behavior (OCB) (e.g., Chun et al., 2013; Evans et al., 2010; Fu et al., 2014;
Lin et al., 2010; Zhang et al., 2014). Despite these empirical findings, the theoretical
remain unanswered. In other words, knowledge regarding why and when CSR can
motivate employee OCB is nearly in vacuum (Aguilera et al., 2007; Fu et al., 2014).
In the current study, drawing from social information processing (SIP) theory
(Salancik & Pfeffer, 1978; Vlachos et al., 2014), we theorize a trickle-down model
and test the mediating role of supervisor ethical leadership in the CSR-OCB
relationship. We suggest that learning from top managers’ CSR decisions, middle- or
low-level managers are likely to perform ethical behaviors in their leadership roles
(i.e., ethical leadership), which in turn motivate their followers to engage in OCB.
Moreover, SIP theory suggests that employee behaviors are influenced not only by the
information derived from their direct supervisors, but also by the information enacted
from the organization as a whole (Salancik & Pfeffer, 1978). Therefore, we further
mediation model suggesting that the meditational relationship between CSR and
employee OCB via ethical leadership will be more positive when employees perceive
low rather than high organizational distributive justice (see Figure 1).
2
----------------------------------
Insert Figure 1 about here.
----------------------------------
This study makes three major contributions. First, we contribute to the CSR
CSR will lead to increased employee OCB in the workplace. Second, our findings
regarding the moderation effect add a new piece of empirical evidence suggesting the
between CSR and employee OCB. Finally, our trickle-down theoretical model
employee outcomes, providing valuable insights into future research that examines
The central tenet of social information processing theory (SIP) states that
social context” (Salancik & Pfeffer, 1978: 226). In other words, it suggests that
individual work attitudes and behaviors are, to a large extent, a result of individual
enactment of the processed information from the social environment rather than
from SIP theory has demonstrated a “trickle-down” effect (Vlachos et al., 2014),
which means that subordinates view their direct superiors as important social referents
and will learn from or be influenced by their supervisors’ words and behaviors, and
3
will emulate them through their everyday interactions (e.g., Mayer, Kuenzi,
The theoretical explanations for this trickle-down effect involve three major
of the social influence and find this content is congruent with their value system
(Vlachos et al., 2014). Drawing from the above theorizing, researchers have validated
this trickle-down effect in different research contexts. For instance, Mayer et al. (2009)
demonstrated that group leaders’ ethical leadership mediated the effect of top
behaviors. Similarly, Ruiz, Ruiz, and Martínez (2011) found that top mangers’ ethical
their direct supervisors’ ethical leadership behaviors. In the CSR literature, moreover,
Vlachos et al. (2014) observed a trickle-down effect that leaders’ perceptions of CSR
Extending the above findings, we suggest that CSR demonstrates top managers’
pro-social values and high moral standards, and this information will profoundly
4
affect middle mangers’ attitudes and behaviors within the organization. In turn,
middle or line managers who are deeply influenced by CSR will demonstrate their
(Brown et al., 2005: 120). Further, we argue that supervisors’ ethical leadership will
relationship.
discretionary, not directly or explicitly recognized by the formal reward system, and
in the aggregate promotes the efficient and effective functioning of the organization”
Past research has shown that by observing CSR activities, employees are more
likely to perform OCB at work (e.g., Swaen & Maignan, 2003; Zhang et al., 2014).
One explanation for this effect is that CSR benefits employees by helping them build
favorable self-concept constructs such as self-esteem (Haslam, 2001; Tajfel & Turner,
1986), which in turn makes them feel obliged to reciprocate their firms with positive
5
explanation, we propose a trickle-down effect linking CSR with employee OCB and
mediator.
On one hand, we suggest that CSR will increase supervisors’ ethical leadership
behaviors. CSR is a broad and multidimensional concept and moral conducts have
been theorized as a major component of CSR (Carroll, 1991). Because CSR is a vital
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organizational decision made by top managers, frequent CSR activities will signal that
they emphasize pro-social values and moral standards. Driven by this social
information (Mayer et al., 2009; Salancik & Pfeffer, 1978), middle or low-level
managers are likely to emulate top managers’ pro-social values by engaging in more
ethical conducts (here adopting ethical leadership) within the organizations (Dickson
leadership not only because it is the right way for them to get reward or to avoid
possible punishment, but also because managers may identify with or even strongly
believe in the top managers’ pro-social values illustrated by CSR (Kelman, 1958;
Vlachos et al., 2014). Indeed, identification literature suggests that individuals are
self-esteem seekers, and they tend to identify with organizations or the authority in the
organizations to enhance their self-esteem (e.g., Dutton & Dukerich, 1991; Hogg &
Terry, 2001). CSR is socially desirable, reflecting the decision-makers’ (top managers)
6
pro-social values. It increases the attractiveness of the firm and the top managers in
the eyes of middle or low-level mangers. Managers are likely to admire such top
managers since their visions may be based on pro-social values such as altruism and
justice (Bass & Steidlmeier, 1999). As a result, mangers are likely to identify with or
strongly believe in organizations and top managers who support CSR (Hogg & Terry,
2001; Turner et al., 1987). In sum, CSR made by top managers will induce ethical
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predictor of subordinate OCB. Although various leadership styles are associated with
more relevant to employee OCB because it enhances employees’ caring towards their
coworkers or organizations (Wang & Sung, 2014). Different from other types of
followers’ ethical conduct by setting ethical standards, and use reward and
punishment to hold the followers accountable for the standards (Brown & Trevinõ,
2006; Mayer et al., 2009). The caring for others’ well-being demonstrated by ethical
leaders will be emulated by the followers, motivating them to care about their
coworkers and organizations by performing more OCB (Demirtas & Akdogan, 2015;
Trevinõ et al., 2003). Prior studies have provided empirical evidence for the positive
effect of ethical leadership on employees’ OCBs (e.g., De Hoogh & Den Hartog, 2008;
7
ethical leadership will mediate the positive relationship between CSR and employee
OCB.
Hypothesis 1 (H1): Supervisors’ ethical leadership will mediate the positive
relationship between CSR and their followers’ OCB.
SIP suggests that individuals’ attitudes are affected not only by the social
information interacted with their direct supervisors, but also by the information
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enacted from the general context within the organization (Salancik & Pfeffer, 1978),
associated with CSR on individual attitudes and behaviors come not only from their
direct supervisors’ ethical behaviors, but also from their moral perceptions enacted
from the organization’s policies. One crucial moral perception associated with the
1965; Ramamoorthy & Flood, 2002). On the basis of the above theoretical arguments,
we posit that individual distributive justice perception will interact with the
information when the work environment is ambiguous (Salancik & Pfeffer, 1978).
When employees have little confidence in the fairness of the firms’ distribution of
8
resources, the perceptions of uncertainty and ambiguity are likely to emerge, and thus
individuals are more vulnerable to the leaders’ opinions and behaviors. On the
contrary, when employees perceive high distributive justice, they trust in, identify
with, and commit to the organization’s policies more than their immediate supervisors.
In such a situation, they pay less attention to the supervisors’ ethical behaviors and are
less sensitive to those moral conducts. As a result, employees may be less likely to
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use OCB to cater or to keep a good relationship with their supervisors (Kelman, 1958;
Vlachos et al., 2014). Furthermore, within firms where the resource allocation
policies are equitable, managers are expected to make decisions and allocate resources
fairly, so employees may take their supervisors’ ethical leadership for granted.
distributive justice perception on employee OCB. We argue that the effect of ethical
can be expected. Specifically, the mediation relationship between CSR and employee
OCB via the supervisor’s ethical leadership behavior will be moderated by individual
mediation prediction.
Hypothesis 3 (H3): Employee perception of distributive justice will moderate the
9
indirect relationship between CSR and employee OCB via the supervisor’s ethical
leadership behavior such that the indirect relationship will be more positive when
employee distributive justice perception is low rather than high.
METHOD
Data Collection
toward their firms, their supervisors, as well as their own attitudinal or behavioral
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intentions across 4 companies located in Wuhan city, China. Because the scales were
translate English to Chinese firstly and then back-translate to English (Brislin, 1980).
their firms’ CSR and demographic information. About 4 weeks later, we conducted
the second wave of questionnaire survey to the same respondents, collecting data on
the remaining variables. A total of 209 two-wave paired questionnaires were collected,
because of significant unreliable responses (i.e., more than fifty percent of items in the
questionnaire were rated the same). Thus, we get a final sample of 187 questionnaires,
with a valid response rate of 85%. The demographic characteristics of respondents are
reported in Table 1.
10
--------------------------------
Insert Table 1 about here
--------------------------------
Measurement of Variables
In this study, all the variables are measured on a Likert-type scale ranging from 1
behavior (OCB) is measured by using the 9-item scale developed by Tsui et al. (1997).
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opinions honestly when others think differently”, and “I make suggestions to improve
organization”. The reliability of these nine items was 0.912 in this study.
CSR existed in prior research (e.g., Carroll, 1979; Maignan & Farrell, 2000; Rego et
al., 2011), in this study, we adopted Rego et al.’s (2011) scale because this scale
considers both Carroll’s (1979) CSR pyramid and the stakeholder view (Freeman,
1984) of CSR.1 Sample items include “our business gives adequate contributions to
charities”, “the salaries offered by our company are higher than industry averages”,
and “we continually improve the quality of our products”. The reliability of these
measured by using Brown et al. (2005) 10-item scale (ELS). Sample items include
“listens to what employees have to say”, “disciplines employees who violate ethical
standards”, and “has the best interests of employees in mind”. The reliability of these
1
We have used Zhang et al.’s (2014) 9-item scale of CSP to measure perceived CSR and conducted a robustness
check. The results are consistent with our original results.
11
ten items was 0.932 in this study.
Ramamoorthy & Flood (2002). Sample items include “Promotion in this company is
based on ability and how well you do your work”, “Salary increases in this company
are based on ability and how well you do your work”, and “There is a good chance of
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promotion in this company”. The reliability of these five items was 0.843 in this
study.
identification because have been found to be related to employee OCB (e.g., Fu et al.,
Angle & Perry (1981). Sample items include “I am willing to put in a great deal of
effort beyond that normally expected in order to help this organization be successful”,
and “I talk up this organization to my friends as a great organization to work for”. The
the 6-item scale developed by Mael & Ashforth (1992). Sample items include such as
“When someone criticizes this company it feels like a personal insult”, and “This
company’s successes are my successes”. The reliability was 0.800 in this study. In
age, education, salary, and years with the company in our regression models because
12
ANALYSIS AND RESULTS
four-factor structure of CSR, ethical leadership, OCB, and justice. Given that the
constructs in our model contain numerous indicators that may undermine model fit,
we employed a parceling technique and created parcels for each of the scales (Little,
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Cunningham, Shahar, & Widaman, 2002). We opted to use a parceling approach due
to our primary interest in the interrelations of our constructs, rather than the
interrelations of our items within constructs (Little, Rhemtulla, Gibson, & Schoemann,
2013). For all the constructs, parcels were created using an item-to-construct balance
technique, where the highest loading items were paired with the lowest loading items
to create parcels (Little et al., 2002). This resulted in three parcels for CSR measure,
two parcels for ethical leadership measure, three parcels for OCB measure, and three
parcels for distributive justice measure. Model fit was evaluated based on the root
mean square error of approximation (RMSEA), root mean square residual (RMR),
goodness-of-fit index (GFI), normed fit index (NFI), and the comparative fit index
(CFI).
The hypothesized four-factor model demonstrated good fit to the data (χ2 = 77.44,
df = 38, p < .001, CFI = .976, GFI = .933, NFI = .954, RMSEA = .075; RMR = .013).
This four-factor model fit the data better than a three-factor model grouping CSR and
ethical leadership (χ2 = 233.70, df = 41, p < .001, CFI = .882, GFI = .806, NFI = .862,
RMSEA = .159; RMR = .019), and another three-factor model grouping ethical
13
leadership and OCB (χ2 = 180.54, df = 41, p < .001, CFI = .915, GFI = .838, NFI
= .893, RMSEA = .135; RMR = .017). This four-factor model also fit the data better
than a two-factor model grouping CSR, ethical leadership, and OCB (χ2 = 347.70, df
= 43, p < .001, CFI = .814, GFI = .731, NFI = .795, RMSEA = .195; RMR = .024),
and a one-factor model grouping all four constructs (χ2 = 453.03, df = 44, p < .001,
CFI = .750, GFI = .672, NFI = .732, RMSEA = .224; RMR = .030). Overall, the
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results of the CFA support the discriminant validity among our daily focal constructs.
Descriptive Statistics
The descriptive statistics and correlation matrix of the variables are reported in
Table 2. Results show that perceived CSR and supervisor ethical leadership are
mitigate the potential multicollinearity problem, we followed Aiken and West (1991)
and mean-centered the variables included in the interaction terms and then computed
the variance inflation factor (VIF) in the following regressions to further check the
multicollinearity problem. Among the regressions, the largest VIF was 2.894, fall
below the cutoff point of 10, suggesting that multicollinearity is not a serious concern
14
in this study.
relationship between employees’ perceived CSR and their OCB. The first regression
model tests the effect of independent variable (perceived CSR) on dependent variable
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(employee OCB); while the second examines the effect of perceived CSR on mediator
of supervisor ethical leadership. The third regression model puts perceived CSR and
supervisor ethical leadership together to predict employee OCB. The results are
reported in Table 3.
--------------------------------
Insert Table 3 about here
--------------------------------
It can be seen from Model 2 of Table 3, perceived CSR has a significant and
perceived CSR has a significant and positive effect on supervisor ethical leadership (β
= 0.332, p < 0.01). When we put perceived CSR and supervisor ethical leadership into
the model simultaneously to predict employee OCB (see Model 3 in Table 3), the
effect of perceived CSR is no longer significant (β = -0.050, p > 0.1), while the effect
of supervisor ethical leadership is significant and positive (β = 0.579, p < 0.01). These
results provide initial support for a mediation effect of supervisor’s ethical leadership
To further validate this mediation effect, we used the INDIRECT procedure for
15
SPSS 17.0 (Preacher & Hayes, 2008) to estimate the indirect effect of perceived CSR
on employee OCB via supervisor’s ethical leadership. Monte Carlo simulation results
based on 5000 bootstrap samples suggest a significant and positive indirect effect of
estimate = 0.597, 95% CI = [0.438, 0.758], Z = 8.283, p < .01). Thus, Hypothesis 1 is
supported.
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justice on the relationship between supervisor ethical leadership and employee OCB.
(β = -0.131, p < 0.01). Recalling that supervisor ethical leadership has a positive main
effect on employee OCB (see Model 3), the results suggest that perceived
leadership on employee OCB. To better present the moderation effect, we graphed the
distributive justice on employee OCB (see Figure 2). It can be seen from this figure
that the relationship between supervisor ethical leadership and employee OCB is more
demonstrated.
--------------------------------
Insert Figure 2 about here
--------------------------------
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Moderated Mediation Analysis
relationship between CSR and employee OCB via supervisor ethical leadership will
lower. To test this moderated mediation effect, we followed Preacher et al.’s (2007)
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recommendation and used the PROCESS procedure for SPSS as the statistic tool.
intervals (CIs) with 5000 bootstrap estimates. We followed the Model 14 as suggested
in Hayes’s (2013) templates to conduct the PROCESS analysis. We used the mean as
well as one standard deviation above and below the mean to represent moderate, high,
OCB through supervisors’ ethical leadership is positive in all three conditions. Despite
the generally significant mediation relationship between CSR and employee OCB via
supervisor ethical leadership, the magnitude of this mediation effect varies across
distributive justice is low, the point estimate for this mediation effect is 0.254 (95% CI:
17
high, point estimate for this mediation effect is 0.168 (95% CI: 0.081 to 0.332).
Moreover, the difference between these two conditional indirect effects is significant
DISCUSSION
In this study, we explored the effect of employees’ perceived CSR on their OCB,
as well as the mediating role of supervisors’ ethical leadership and the moderating
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perceived CSR has a positive main effect on employee OCB, and this effect is
justice perception. The indirect effect of perceived CSR on employee OCB through
supervisor ethical leadership depends also on perceived distributive justice, such that
high distributive justice weakens the mediating relationship between CSR and
Theoretical Implications
This study contributes to the CSR and OCB literatures in the following aspects.
At first, prior studies have generally found a positive effect of perceived CSR on
employee OCB (e.g., Chun et al., 2013; Lin et al., 2010). However, the underlying
mechanisms linking perceived CSR to employee OCB remain unknown (Fu et al.,
2014). This study fills this void by identifying supervisor ethical leadership as one of
18
condition for the effect of supervisor ethical leadership on employee OCB, as well as
for the mediation effect of ethical leadership on the relationship between perceived
CSR and employee OCB. Prior studies have suggested that ethical leadership may
have different effects on employee OCB, depending on the contexts such as the
find that employees’ perceptions of high distributive justice can attenuate the effect of
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management literature (Vlachos et al., 2014). Trickle-down effect suggests that top
managers may affect employees’ behavior by firstly shaping supervisors’ attitude and
behavior. For instance, prior research has demonstrated an ethics trickle-down effect
ethical behaviors (e.g., Mayer et al., 2009; Ruiz et al., 2011). We demonstrate and
extend this ethics trickle-down effect by showing that top managers affect
supervisors’ ethical leadership by using CSR to signal their ethical attitude and value,
Practical Implications
This study also has important practical implications. At first, our study finds that
19
to adopt ethical leadership is very important because they have a direct impact on
employees. Prior studies have suggested that top managers in particular chief
executive officer (CEO) could shape the ethical climate which further affects
employee behavior (Shin, 2012). Our study provides some viable way for top
managers to achieve that. Specifically, top managers may use CSR to signal their
behavior such as OCB. In addition, our study also suggests that organizational equity
or justice and supervisor ethical leadership may to some extent substitute each other
in affecting employee OCB. Thus, firms with low level of justice or equity, at least
The main limitation lies in the data. In this study, our data come from a single
source. Although we have conducted two wave of surveys and specified a moderated
mediation model which is less likely to be affected by common method bias (CMB)
(Podsakoff et al., 2012), we cannot rule out CMB completely. Partly owning to this
reason, our findings suggest a full mediation relationship between perceived CSR and
employees’ OCB via their direct supervisors’ ethical leadership, which should be
taken with cautions. First, this mediation relationship may be upward biased because
organizational commitment in testing this mediation effect, there are still other
20
plausible theoretical explanations, such as perceived self-esteem (Haslam, 2001) and
felt obligation (Gond et al., 2010), for the effect of CSR on OCB that were not
findings may also be affected because we used self-reported data to measure OCB.
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For this reason, we cannot rule completely out the social desirability response bias.
Future studies, when possible, could collect data from multiple sources and ask
supervisors to assess employees’ OCB. In this study, we only examined the effect of
CSR on employee OCB, future studies could focus on the impact of CSR on other
21
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10.1007/s10551-014-2480-5
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social performance and employee outcomes: exploring the missing links. Journal of
29
Figure 1: The Conceptual Model
Organizational
distributive
justice
H1
5
4.5
4
Employee OCB
3.5
Low perceived
3
distributive justice
2.5
High perceived
2
distributive justice
1.5
1
0.5
0
Mean - 1 S.D. Mean + 1 S.D.
Supervisor ethical leadership
30
Table 1: Demographic Characteristics of Respondents
31
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32
Table 3: Simple Mediation and Moderation Analysis
33
Table 4: Conditional Indirect Effects of Perceived CSR on Employee OCB
through Supervisor Ethical Leadership at Levels of Perceived Organizational
Distributive Justice
Employee OCB
Perceived organizational distributive Point estimate 95% bias-corrected
justice bootstrap confidence
interval
Low (-0.547; 2.939 before centering) 0.254 0.140 to 0.408
Moderate (0; 3.486 before centering) 0.211 0.125 to 0.337
High (0.547; 4.032 before centering) 0.168 0.081 to 0.332
Note: N=187.
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34
Corporate Social Responsibility and Employee Organizational Citizenship Behavior:
Acknowledgement
The authors are grateful to the financial support of the “National Natural Science Foundation