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HPE - Psg000003aen - Us - HPE 3PAR StoreServ 8000 Storage - Parts Support Guide

The HPE 3PAR StoreServ 8000 Storage - Parts Support Guide provides detailed instructions for identifying, removing, and replacing parts of the storage system. It includes information on connecting to the service processor, precautions for handling components, and tools needed for servicing. Additionally, it outlines changes in software procedures with the introduction of Service Processor 5.0, emphasizing the use of the Service Console for management tasks.

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0% found this document useful (0 votes)

84 views99 pages

HPE - Psg000003aen - Us - HPE 3PAR StoreServ 8000 Storage - Parts Support Guide

Uploaded by

oagen1

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HPE 3PAR StoreServ 8000 Storage - Parts Support Guide

Part Number: External

Published: 2020
Edition: 1
HPE 3PAR StoreServ 8000 Storage - Parts Support Guide
Abstract
This document will help you identify parts of the product and also gives a step-by-step instruction on how to remove and replace the
components.
Part Number: External
Published: 2020
Edition: 1

© Copyright 2020 Hewlett Packard Enterprise Development LP

Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and
services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying. Consistent with FAR
12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed
to the U.S. Government under vendor's standard commercial license.

Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is
not responsible for information outside the Hewlett Packard Enterprise website.

Acknowledgments
Intel ®, Itanium ®, Optane ™, Pentium ®, Xeon ®, Intel Inside ®, and the Intel Inside logo are trademarks of Intel Corporation in the U.S. and other
countries.
Microsoft ® and Windows ® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other
countries.
Adobe ® and Acrobat ® are trademarks of Adobe Systems Incorporated.
Java ® and Oracle ® are registered trademarks of Oracle and/or its affiliates.
UNIX ® is a registered trademark of The Open Group.
All third-party marks are property of their respective owners.
Table of contents

Part Locator
Front view
SFF 2U drive enclosure
SFF disk drive
LFF 4U drive enclosure
LFF disk drive
Back view
Node
Node PCM
PCM battery
SFP
Node interconnect cables
Drive PCM
SAS cables
IO Module
Internal view
Data cache DIMM
Control cache DIMM
Node clock battery
Node boot drive
PCIe adapter riser card
Optional host bus adapter
PCIe adapter
Remove/Replace
References
ATTN: SP 5.0Changes
Precautions
Tools And Materials
Connecting To The Service Processor
Servicing The Storage System
Drive Considerations
Node Rescue
Controller Node - Customer SSMC
Controller Node - Service CLI
Node Clock Battery CLI
Node DIMM CLI
Node PCIe Adapter And Riser Card CLI
Node Boot Drive CLI
Node PCM CLI
Node PCM Battery CLI
SFP CLI
Drive - Customer SSMC
Drive - Service CLI
Drive Enclosure CLI
I/O Module CLI
Drive PCM CLI
Procedures
Overview
Controller Node - Customer
Controller Node - Service
Node Clock Battery
Node DIMM
Node PCIe Adapter And Riser Card
4-Port Fibre Combo Adapter !
4-Port ISCSI Combo Adapter !
Node Boot Drive
Node PCM
Node PCM Battery
SFP
Drive - Customer
Drive - Service
Drive Enclosure
I/O Module
Drive PCM
HPE 3PAR StoreServ 8000 Storage Customer Self-Install Video
Introduction to HPE 3PAR Training by HPE Education Services
Welcome to the HPE 3PAR StoreServ 8000 Storage Customer Self-install Video
Overview & Preparation
Setting up the system
Cabling the Storage System
Powering UP
Setting UP the Service Processor
Software Setup
Post-Installation Tasks
Resources
Front view

SFF 2U drive enclosure

SFF disk drive

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 5

LFF 4U drive enclosure

LFF disk drive

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 6

Back view

Node

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 7

Node PCM

PCM battery

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 8

SFP

Node interconnect cables

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 9

Drive PCM

SAS cables

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 10

IO Module

Internal view
HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 11
Data cache DIMM

Control cache DIMM

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 12

Node clock battery

Node boot drive

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 13
PCIe adapter riser card

Optional host bus adapter

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 14

PCIe adapter

ATTN: SP 5.0Changes
ATTENTION: SP 5.0 Changes
On HPE 3PAR StoreServ Storage systems running OS 3.3.1/SP 5.0 and higher, the software procedures for part replacement have
changed. While the physical procedure shown in the accompanying videos are correct, be alert that the interfaces shown, SPOCC and
SPMAINT for running software procedures are no longer available. Most software procedures are now run from the Service Console, a
new interface introduced with SP5.0.
To gain a significant understanding of the changes, please watch the videos at the OS 3.3.1/SP 5.0 Part Replacement Procedures link.
This link can be found within the SML underMedia Selection and Additional Resources for this product.

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 15

Summary of Changes with Service Processor 5.0:

The Service Console (SC), a browser-based tool, is now the primary interface for managing part replacement among many other
functions. Access the SC by browsing to: https://<Service Processor IP address>:8443

Accounts:admin andhpepartner (password set during SP initialization and can by changed by the customer); hpesupport (password
obtained through HPE StoreFront Remote and is either time-based or encrypted)

Notification of a degraded or failed part can come through an alert to the SC or SSMC, or an email, if enabled. Notification will
include corrective action and often a replacement part number if appropriate

Identification of the degraded or failed part is facilitated by the SCs Map, Activity, and where supported, Schematic views

Setting Maintenance mode must now be done through the SCs Action->Set Maintenance Mode; and should be done before every
part replacement

Check Health and Locate can be run through the SCs Action pull-down menu.

Non-interactive CLI commands can be done through the SCs Action->Start CLI session

Interactive CLI commands must be run through TUI (Text-based User Interface) through terminal console SSH, port 22, physically
through the service port (Port 2) using 10.255.155.54 or 10.255.155.52 using iLO, or <Service Processor IP> if accessed over the
customers network

Verification of a replaced part functioning properly is done through the SCs Map, Activity, and where supported, Schematic views,
as well as physical inspection of appropriate LEDs.

Precautions
To prevent damage to the unit, protect data, and avoid personal injury, review and follow these precautions.

Before you begin

1. If the unit contains heated components, wait until the components have cooled off before proceeding. Refer to the service manual
for details on how long each component requires to adequately cool off.

2. Put on your electrostatic discharge (ESD) wrist or shoe strap to avoid damaging any circuitry.

3. Place an ESD mat on a suitably grounded surface, and then place the temporary and replacement units on the mat.

Static electricity
Static electricity can damage electrical components. Before removing or replacing a component, observe the following precautions to
prevent damage to electric components and accessories:
Remove all ESD-generating materials from your work area.

To avoid hand contact, transport and store all electrostatic parts and assemblies in conductive or approved ESD packaging such as
ESD tubes, bags, or boxes.

Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations. Before removing items from their
containers, place the containers on a grounded surface.

Do not take the new component out of its ESD package or handle any component before connecting your ESD wrist or shoe strap to
a suitably grounded surface.

Avoid contact with pins, leads, or circuitry.

Use the ESD package provided with the new part to return the old part.

Before servicing any component in the storage system, prepare an Electrostatic Discharge-safe (ESD) work surface by placing an
antistatic mat on the floor or table near the storage system.

Attach the ground lead of the mat to an unpainted surface of the rack.

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 16

Always use a wrist-grounding strap provided with the storage system.

Attach the grounding strap clip directly to an unpainted surface of the rack.

Disassembly
Ensure that you take the following precautions when disassembling a unit:

Label each cable as you remove it, noting its position and routing. This will make replacing the cables much easier and will ensure
that the cables are rerouted properly.

If applicable, keep all screws with the component removed. The screws used in each component can be of different thread sizes and
lengths. Using the wrong screw in a component could damage the unit.

Tools And Materials

Tools used in removal and replacement

Ensure that you have the tools you need before you begin. These should include:

Phillips-head screwdriver

Torx screwdrivers

Electrostatic discharge (ESD) wrist or shoe strap

Tape and markers or label maker for labeling cables.

Connecting To The Service Processor

Connect to the service processor

You connect the laptop to the service processor (SP) through an Ethernet connection (LAN).When you are connecting to the SP running
version 4.x or above, there are two interfaces available:

Service Processor Onsite Customer Care (SPOCC):A web-based graphical user interface that is available for support of the HP 3PAR
storage system and its SP. SPOCC is the web-based alternative to accessing most of the features and functionality that are
available through SPMAINT.

SPMAINT:The SPMAINT utility is an interface for the support (configuration and maintenance) of both the storage system and its
SP. Use SPMAINT as a backup method for accessing the SP; SPOCC is the preferred access method. Only one SPMAINT session is
allowed at a time through SPOCC or a CLI session.
CAUTION: Many of the features and functions that are available through SPMAINT can adversely affect a running system. To prevent
potential damage to the system and irrecoverable loss of data, do not attempt the procedures described in this manual until you have
taken all necessary safeguards.
NOTE: You connect to the SP using a standard web browser or a Secure Shell (SSH) session connection. If you do not have SSH, connect
to the serial port of the SP.
NOTE: HP recommends using a small private switch between the SP and the laptop to ensure that the laptop does not lose its network
connection during the build process. When the SP resets, the NIC port resets and drops the link. This connection loss can result in the
failure of the software load process. Any personal switch with four to eight ports is supported, such as the HP 1405-5G Switch
(J97982A), which is available as a non-catalog item from HP SmartBuy.
Use one of the following methods to establish a connection to the service processor (SP).
Method 1 - Maintenance PC (laptop) LAN Setup

1. Connect the laptop to the SP Service/iLO port via a cross-over cable or a private network.
HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 17
2. Configure the LAN connection of the laptop:

a. ClickStart >Control Panel >Network and Internet >Network and Sharing Center .

b. From theControl Panel Home , chooseChange adapter settings .

c. ChooseLocal Area Connection >Properties .

d. From theNetworking tab, selectInternet Protocol Version 4 (TCP/IPv4) and clickProperties .

e. Record the current settings for restoring purposes after the SP maintenance is complete.

f. ChooseUse the following IP address , set the following network parameters and click OK .

Network Configuration Setting

IP address 10.255.155.49

Subnet mask 255.255.248.0

g. Close all windows.

Power on the SP.

Establish a console session to the SP via SSH or web browser.

NOTE: The session iLO username is administrator and the password is listed on a label located on the top left corner of the server.

Log on to the SP with the applicable login credential. A password is not required. Follow the prompts to perform the Moment of
Birth (MOB) procedure.

Method 2 - SSH Connection Setup Use a terminal emulator application to establish a Secure Shell (SSH) communication to the SP.

1. Connect the laptop to the SP Service/iLO port via cross-over cable or a private network.

2. Establish an SSH session to the SP.

a. Enter the following settings:

Host Name (or IP address): 10.255.155.52 for iLO or 10.255.155.54 for Service (SPMAINT)

Password (Use iLO password)

a. At the prompt, entervsp and pressEnter

3. Log on as root and follow the prompts to begin the MOB process.

Laptop serial settings Use the guidelines listed in this table to adjust the serial settings of the laptop before using a terminal emulator to
communicate with the SP and perform various tasks to support the storage system.
NOTE: Make sure to choose 115200 when rebuilding an SP or the rebuild will fail to complete.

Setting Value

Baud Rate 115200

Parity None

Word Length 8

Stop Bits 1

Flow Control Both

Transmit Xon/Xoff

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 18

Receive Xon/Xoff

Char transmit delay 0

Line transmit delay 0

Servicing The Storage System

SPOCC

Use SPOCC to access the SPMAINT interface (Service Processor Maintenance) in the Command Line Interface (CLI), where you perform
various administrative and diagnostic tasks to support both the storage system and the SP.
To open SPOCC, enter the SP IP address in a web browser and enter your user name and password.

Accessing the SPMAINT Interface Interactive CLI

Use the SPMAINT interface if you are servicing a storage system component or when you need to run a CLI command.The SPMAINT
interface allows you to affect the current status and configuration of both the system and the SP. For this reason, only one instance of
the SPMAINT interface can be run at a time on a given system.
To access the SPMAINT interface:

1. From the left side of the SPOCC home page, click Support .

2. From theService Processor - Support page, underService Processor , clickSPMAINT on the Web in theAction column.

3. From the3PAR Service Processor Menu , enter7 forInteractive CLI for a StoreServ , and then select the system.

Logging in to the HP 3PAR StoreServ Management Console

HP 3PAR StoreServ Management Console (SSMC) software provides contemporary browser-based interfaces for monitoring HP 3PAR
storage systems.
The HP 3PAR StoreServ Management Console (SSMC) procedures in this guide assume that the storage system to be serviced has
already been added to an instance of SSMC and is available for management by logging in to the SSMC Main Console. If that is not the
case, you must first add the storage system to an instance of SSMC by logging in to the SSMC Administrator Console.

Logging in to the Administrator Console

Direct login

1. Browse to the server on which HP 3PAR StoreServ Management Console software is installed, https://<IP address or FQDN>:8443 .
The login screen opens.Tip: The default port number is 8443. Another port might have been assigned during installation of the
software.

2. Select theAdministrator Console check box.

3. Enter the HP 3PAR SSMC administrator user name and password.

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 19

4. ClickLogin . TheStorage Systems screen in the Administrator Console is displayed.

Login from the Main Console

1. When already logged in to the Main Console, click the Session icon in the banner, and then select Administrator Console . The login
screen opens withAdministrator Console check box preselected.

2. Enter the HP 3PAR SSMC administrator user name and password.

3. ClickLogin . TheStorage Systems screen in the Administrator Console is displayed.

Logging in to the Main Console

2. Enter a user name and password.

3. ClickLogin . TheDashboard screen is displayed.

Identifying a Replaceable Part

Parts have a nine-character spare part number on their labels. For some spare parts, the part number is available in the system.
Alternatively, the HP call center can assist in identifying the correct spare part number.
Swappable Components
Colored touch points on a storage system component (such as a lever or latch) identify whether the system should be powered on or off
during a part replacement:

Hot-swappable Parts are identified by red-colored touch points. The system can remain powered on and active during replacement.
NOTE: Drives are only hot-swappable if they have been properly prepared using servicemag.

Warm-swappable Parts are identified by gray touch points. The system does not fail if the part is removed, but data loss might
occur if the replacement procedure is not followed correctly.

Cold-swappable Parts are identified by blue touch points. The system must be powered off or otherwise suspended before replacing
the part.

CAUTION:

Do not replace cold-swappable components while power is applied to the product. Power off the device and then disconnect all AC
power cords.

Power off the equipment and disconnect power to all AC power cords before removing any access covers for cold-swappable areas.

When replacing hot-swappable components, allow approximately 30 seconds between removing the failed component and installing
the replacement. This time is needed to ensure that configuration data about the removed component is cleared from the system
registry. To prevent overheating due to an empty enclosure or bay, use a blank or leave the slightly disengaged component in the
enclosure until the replacement can be made. Drives must be replaced within 10 minutes, nodes 30 minutes and all other parts
within 6 minutes.

Before replacing a hot-swappable component, ensure that steps have been taken to prevent loss of data.

Powering on/off the storage system

The following describes how to power the storage system on and off.
WARNING! Do not power off the system unless a service procedure requires the system to be powered off. Before you power off the
system to perform maintenance procedures, first verify with a system administrator. Powering off the system will result in loss of access
to the data from all attached hosts.
Powering Off
Before you begin, unmount volumes exported from the StoreServ from all hosts, or shutdown all hosts that have volumes provisioned

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 20

from the StoreServ. Next, use either SPOCC or the SPMAINT interface to shut down and power off the system. For information about
SPOCC, see 'Service Processor Onsite Customer Care' in the maintenance guide.
NOTE: PDUs in any expansion cabinets connected to the storage system might need to be shut off. Use the locatesys command to
identify all connected cabinets before shutting down the system. The locatesys command flashes the LEDs for all node and drive
enclosures.
The system can be shutdown before powering off by any of the following three methods:
- Using SPOCC:

1. Select StoreServ Product Maintenance.

2. Select Halt a StoreServ cluster/node.

3. Follow the prompts to shutdown a cluster. Do not shut down individual Nodes.

4. Turn off power to the node PCMs.

5. Turn off power to the drive enclosure PCMs.

6. Turn off all PDUs in the rack.

- Using the SPMAINT interface:

1. From the 3PAR Service Processor Menu, enter 4 for StoreServ Product Maintenance.

2. Select Halt a StoreServ Cluster/Node.

3. Follow the prompts to shutdown a cluster. Do not shut down individual Nodes.

4. Turn off power to the node PCMs.

5. Turn off power to the drive enclosure PCMs.

6. Turn off all PDUs in the rack.

- Using CLI Directly on the Controller Node if the SP is Inaccessible

1. Enter shutdownsys halt. Confirm all prompts.

CAUTION: Failure to wait until all controller nodes are in a halted state can cause thesystem to view the shutdown as uncontrolled.
The system will undergo a check-state whenpowered on if the nodes are not fully halted before power is removed and can
seriouslyimpact host access to data.

2. Allow 2-3 minutes for the node to halt, then verify that the node Status LED is flashing green and the node hotplug LED is blue,
indicating that the node has been halted.

3. Turn off power to the node PCMs.

4. Turn off power to the drive enclosure PCMs.

5. Turn off all PDUs in the rack.

Powering On

1. Set the circuit breakers on the PDUs to the ON position.

2. Set the switches on the power strips to the ON position.

3. Power on the drive enclosure PCMs.

4. Power on the node enclosure PCMs.

5. Verify the status of the LEDs.

Disengaging the PDU Pivot Brackets To access the vertically mounted power distribution units (PDU) or servicing area, the PDUs can be
lowered out of the rack.

1. Remove the two top mounting screws.

2. Pull down on the PDU to lower.

NOTE: If necessary, loosen the two bottom screws to easily pull down the PDU.

3. Ensure the PDUs are in a fully lowered position before accessing.

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 21

Drive Considerations
WARNING! If the system is enabled with HP 3PAR Data Encryption feature, only use theself-encrypting drives (SED) or Federal
Information Processing Standard (FIPS) capable drives. Using a non-self-encrypting drive might cause errors during the replacement
process.
NOTE: SSDs have a limited number of writes that can occur before reaching the SSD's write endurance limit. This limit is generally high
enough so wear out will not occur during the expected service life of an HP 3PAR StoreServ under the great majority of configurations,
IO patterns, and workloads. HP 3PAR StoreServ tracks all writes to SSDs and can report the percent of the total write endurance limit
that has been used. This allows any SSD approaching the write endurance limit to be proactively replaced before they are automatically
spared out. An SSD has reached the maximum usage limit once it exceeds its write endurance limit. Following the product warranty
period, SSDs that have exceeded the maximum usage limit will not be repaired or replaced under HP support contracts.
CAUTION:

Blank drive carriers are provided and must be used if all slots in the enclosure are not filled with drives.

To avoid potential damage to equipment and loss of data, handle drives carefully.
NOTE: The system supports the following storage drives: Large Form Factor (LFF) drives, Small Form Factor (SFF) drives, and Solid
State Drives (SSD). The replacement procedures are essentially the same for all storage drives.

Minimum drive configurations

Minimum six SSDs per node pair
Minimum four SSDs per node pair for AFC

Minimum eight 10k/15k HDDs per node pair

Minimum twelve 7.2k HDDs per node pair

Drives must be added in pairs

Follow best practices when adding drives

Multiples of two identical drives to each drive enclosure, including nodes

SFF: populate left to right

LFF: bottom to top, left to right

- Columns may contain mixture of drive types

Unused slots must contain drive blanks

Example drive configuration

Shown is an example of LFF slot drive loading order showing how SSD & NFL drives can be intermixed in the same vertical column.
Drives are still installed in even number pairs.

NL 21 22 23
NL 17 18 19
NL 13 14 15
NL 9 10 11
SSD 5 6 7
SSD 1 2 3

Node Rescue

Automatic Node-to-Node Rescue

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 22

Only use this automatic node-to-node rescue when replacing or upgrading a node in a storage system. The system has on-board node
rescue Ethernet connections that connects each node in a cluster, which allows a rescue to occur from another node rather than the
need for the service processor. The node-to-node rescue starts automatically when a node is removed and then replaced in a storage
system and when there is at least one other node in the cluster.
NOTE:

Always perform the automatic node rescue procedures, unless otherwise instructed.

When performing automatic node-to-node rescue, there might be instances where a node is to be rescued by another node that has
been inserted but has not been detected. If this happens, issue the CLI command,

startnoderescue node <nodenum>

Use the
showtask -d

command to view detailed status regarding the node rescue:

Service Processor-to-Node Rescue

Only use this SP-to-Node rescue procedure if all nodes in the HP 3PAR system are down and need to be rebuilt from the HP 3PAR OS
image on the service processor.
To perform an SP-to-node rescue:
1. At the rear of the storage system, uncoil the red crossover Ethernet cable connected to the SP Service network connection and
connect this cross-over cable to the MGMT Ethernet port of the node that is being rescued.

2. Connect the maintenance laptop to the Physical SP using the serial connection and start an SPMAINT interface session.

3. On the SPMAINT interface home page, enter 3 forStoreServ Configuration Management , then enter1 forDisplay StoreServ
information to perform the pre-rescue task of obtaining the following information:
HP 3PAR OS Level on the StoreServ system

StoreServ system network parameters including netmask and gateway information Return to the main menu.
NOTE: Copy the network information on to a separate document for reference to complete the subsequent steps of configuring
the system network.

4. On the SPMAINT interface home page, complete the following procedure:

a. Enter4 forStoreServ Product Maintenance .

b. Enter11 forNode Rescue .

c. Enter y to confirm to action before continuing with node rescue.

d. Enter1 forConfigure Node Rescue , and then select the system.At this point, you will be prompted for the node rescue
configuration information. Complete the following procedure:

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 23

Verify the HP 3PAR OS level is correct, and then enter y to use the level.

Entery to continue to setup node rescue.

NOTE: The process of establishing communication between the SP and system might take a few minutes.

PressEnter to accept the default setup value

[/dev/tpddev/vvb/0]

Entery to specify the time zone. Continue to follow the time zone setup prompts.

Confirm the HP 3PAR OS level, and then enter y to continue.

5. Enter2 forSP-to-Node Rescue .

NOTE: The process of establishing communication between the SP and StoreServ system might take several minutes.

6. Establish a serial connection to the node being rescued. If necessary, disconnect the serial cable from SP.

7. Connect a serial cable from the laptop to the service port on the node being rescued.
NOTE: Check the baud rate settings before establishing a connection. The baud rate of the node is 57600.

8. Connect the crossover cable from the MGMT Ethernet port on the node being rescued to the Service Ethernet port of the SP.

9. Turn on the power to the node to begin the boot process. Closely monitor the serial console output.

10. After the PCI scan occurs, press CTRL+W to establish a

whack>

prompt.

a. Enter

nemoe cmd unset node_rescue_needed

and pressEnter . The output willdisplay the message no output.

b. Enter

boot rescue

and pressEnter .

c. Monitor the console output process. The node will continue to run POST until it stops and displays instructions for running
node-rescue (see output below). Enter y to continue.The SP installs the OS. This process takes approximately 10 to 15 minutes
(rescue and rebuild of disk = 5 minutes) + (reboot = 5-10 minutes). When complete, the node restarts and tries to become part
of the cluster.Continue until all nodes are rescued. After the last node boots, the cluster should form and the system should start.

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 24

11. When the cluster forms, verify the node status LED is slowly blinking green and provides a login prompt.

12. Remove the crossover cable from the recently rescued node and connect it to the next node if additional nodes need rescuing.
NOTE: Reconnect the public network (Ethernet) cable to recently rescued node.

13. Repeat steps 7 through 12 for each node.

14. Log onto a node as a console user.

15. From the node 3PAR Console Menu , select option 11 Finish SP-to-Node rescue procedure to set the network configuration for the
system. Follow the prompts to complete the network configuration.
NOTE:

The cluster must be active and the admin volume must be mounted before changing the network configuration.

If necessary, access STATs to obtain the network information or request it from the system administrator.

16. PressEnter .

17. Before deconfiguring the node rescue, disconnect the crossover cables and reconnect the public network cable.

18. Return to the SP Main menu and perform the following:

a. Select1 Deconfigure Node Rescue .

b. SelectXReturn to previous menu to return to the main menu.

c. From the3PAR Service Processor Menu , select option 7 Interactive CLI for a StoreServ , then choose the system.

19. Enter

shownode

to verify that all nodes have joined the cluster.

20. Enter

shutdownsys

reboot and enter yes to reboot the system.

21. Reconnect the host and host cables if previously removed or shutdown.

22. Enter

checkhealth -detail

to verify the current state of the system.

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 25

23. If File Persona is configured, verify that File Services have been re-started and that FPGs are owned by their Primary Node. If FPGs
are active on the Alternate Node, restore them to their Primary Node using

setfpg -failover <fpgname>

24. In the SP window,issue the

exit

command and selectX to exit from the 3PAR Service Processor Menu and to log out of the session.

25. Disconnect the serial cable from the maintenance laptop and the red cross-over Ethernet cable from the node and coil and replace
the cable behind the SP. If applicable, reconnect the customer's network cable and any other cables that may have been
disconnected.

26. Enter

checkhealth -detail

to verify the current state of the system. After issues identified by

checkhealth

are resolved, instruct the customer to restart the hosts and applications and resume the host IO.

27. Close and lock the rear door.

Controller Node - Customer SSMC

Node identification and shutdown

Contact your ASP for assistance in completing this task.

Node verification

1. In the SSMC main menu, select Storage Systems > Systems.

2. Select the storage system that was just serviced.

3. In the detail pane Health panel, check that the State is Normal (green). If the state is not normal, contact your authorized service
provider for further assistance.

4. On the SSMC main menu, select Storage Systems > Controller Nodes . Select the replaced controller node and verify that the State is
Normal (green).

Controller Node - Service CLI

Node identification and shutdown

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 26

Before you begin: Connect to the service processor and start an SPMAINT session.
NOTE: If the failed node is already halted, it is not necessary to shutdown the node, because it is not part of the cluster.
1. From the3PAR Service Processor Menu , enter 7 forInteractive CLI for a StoreServ , and then select the system.

2. When prompted, enter

to enable maintenance mode for the system.

3. Enter the

showsys

command to verify you are on the correct array.

4. Enter

checkhealth -detail

to verify the current state of the system.

5. Look for the following alerts:

Node node:<nodeID> "Node is not online"Node node:<nodeID> "Power supply <psID> detailed
state is <status>Node node:<nodeID> "Power supply <psID> AC state is <acStatus>"Node node:
<nodeID> "Power supply <psID> DC state is <dcStatus>"Node node:<nodeID> "Power supply <psID>
battery is <batStatus>"Node node:<nodeID> "Node <nodeID> battery is <batStatus>"Node node:
<nodeID> "Power supply <psID> battery is expired"Node node:<nodeID> "Fan is <fanID> is
<status>"Node node:<nodeID> "Power supply <psID> fan module <fanID> is <status>"Node node:
<nodeID> "Fan module <fanID> is <status>Node node:<nodeID> "Detailed State <state>"
(degraded or failed)Node node:<nodeID> "PCI card in Slot:<slot> is empty, but is not empty
in Node:<pair-node>"Node node:<nodeID> "PCI card model in Slot:<slot> is not the same as
Node:<pair-node>"Node -- "There is at least one active servicenode operation in
progress"Node node:<nodeID> "Process <ps_name> has reached 90% of maximum size"Node node:
<nodeID> "Node has less than 100MB of free memory"Node node:<nodeID> "Environmental factor
<item_string> is <state>"Node node:<nodeID> "Flusher speed set incorrectly to: <flush_speed>
(should be 0)"Node node:<nodeID> "ioload is running"Node node:<nodeID> "VV <vvid> has
<stuck_num> outstanding <command> with a maximum wait time of <slptime>"Node node:<nodeID> "
<item> is not the same on all nodes"

(where <item> is: BIOS version, NEMOE version, Control memory, Data memory, CPU Speed, CPU Bus Speed, HP 3PAR OS
version,Package list)

6. Use the nodeID in the alert or enter

shownode

and use the node number or identifier to identify which node is affected.
2 node numbering:

4 node numbering:

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 27

7. Enter

shutdownnode halt <nodeID>

to halt the appropriate node.

8. When prompted, enter

yes

to confirm halting of the node.

Node verification

1. Enter

shownode

to verify the node has joined the cluster.

2. Reboot the replacement node to synchronize the software and hardware values by entering

shutdownnode reboot <nodeID>

.
NOTE: The reboot process may take approximately ten to fifteen minutes. The node becomes part of the cluster when the process
is complete.

3. Verify the node status LED is blinking green in sync with other node LEDs. The uniform blinking indicates the node has joined the
cluster.

4. After rebooting is complete, enter

shownode

to verify the node has joined the cluster.

4UW0001489 cli% shownode

Control Data Cache

Node ----Name---- -State- Master InCluster -Service_LED ---LED--- Mem(MB) Mem(MB)

Available(%)

0 4UW0001489-0 OK Yes Yes Off GreenBlnk 65536 32768 100

1 4UW0001489-1 OK No Yes Off GreenBlnk 65536 32768 100

2 4UW0001489-2 OK No Yes Off GreenBlnk 65536 32768 100

3 4UW0001489-3 OK No Yes Off GreenBlnk 65536 32768 100

NOTE: Depending on the serviced component, the node might go through Node Rescue, which can take up to 10 minutes.

NOTE: The LED status for the replaced node might indicate green and could take up to 3 minutes to change to green flashing.

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 28

5. Enter

shownode -d

for additional detail.

4UW0001489 cli% shownode -d

---------------------------------------------Nodes---------------------------------------------

Control Data Cache

Node ----Name---- -State- Master InCluster -Service_LED- ---LED--- Mem(MB) Mem(MB)

Available(%)

0 4UW0001489-0 OK Yes Yes Off GreenBlnk 65536 32768 100

1 4UW0001489-1 OK No Yes Off GreenBlnk 65536 32768 100

2 4UW0001489-2 OK No Yes Off GreenBlnk 65536 32768 100

3 4UW0001489-3 OK No Yes Off GreenBlnk 65536 32768 100

-----------------------------PCI Cards------------------------------

Node Slot Type -Manufacturer- -Model-- ---Serial--- -Rev- Firmware

0 0 FC EMULEX LPE16002 Onboard 30 10.4.359.0

0 1 SAS LSI 9300-2P Onboard 02 7.00.00.00

0 2 Eth HP 560SFP+ 38EAA714315C n/a 3.15.1-k

0 3 Eth Intel e1000e Onboard n/a 2.3.2-k

1 0 FC EMULEX LPE16002 Onboard 30 10.4.359.0

1 1 SAS LSI 9300-2P Onboard 02 7.00.00.00

1 2 Eth HP 560SFP+ 38EAA7150C40 n/a 3.15.1-k

1 3 Eth Intel e1000e Onboard n/a 2.3.2-k

2 0 FC EMULEX LPE16002 Onboard 30 10.4.359.0

2 1 SAS LSI 9300-2P Onboard 02 7.00.00.00

2 2 Eth HP 560SFP+ 38EAA71522AC n/a 3.15.1-k

2 3 Eth Intel e1000e Onboard n/a 2.3.2-k

3 0 FC EMULEX LPE16002 Onboard 30 10.4.359.0

3 1 SAS LSI 9300-2P Onboard 02 7.00.00.00

3 2 Eth HP 560SFP+ 38EAA7150B90 n/a 3.15.1-k

3 3 Eth Intel e1000e Onboard n/a 2.3.2-k

----------------------------CPUs----------------------------

Node CPU -Manufacturer- -Serial- CPUSpeed(MHz) BusSpeed(MHz)

0 0 GenuineIntel -- 2493 100.00

0 1 GenuineIntel -- 2493 100.00

0 2 GenuineIntel -- 2493 100.00

0 3 GenuineIntel -- 2493 100.00

0 4 GenuineIntel -- 2493 100.00

0 5 GenuineIntel -- 2493 100.00

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 29

0 6 GenuineIntel -- 2493 100.00

0 7 GenuineIntel -- 2493 100.00

0 8 GenuineIntel -- 2493 100.00

0 9 GenuineIntel -- 2493 100.00

0 10 GenuineIntel -- 2493 100.00

0 11 GenuineIntel -- 2493 100.00

0 12 GenuineIntel -- 2493 100.00

0 13 GenuineIntel -- 2493 100.00

0 14 GenuineIntel -- 2493 100.00

0 15 GenuineIntel -- 2493 100.00

1 0 GenuineIntel -- 2493 100.00

1 1 GenuineIntel -- 2493 100.00

1 2 GenuineIntel -- 2493 100.00

1 3 GenuineIntel -- 2493 100.00

1 4 GenuineIntel -- 2493 100.00

1 5 GenuineIntel -- 2493 100.00

1 6 GenuineIntel -- 2493 100.00

1 7 GenuineIntel -- 2493 100.00

1 8 GenuineIntel -- 2493 100.00

1 9 GenuineIntel -- 2493 100.00

1 10 GenuineIntel -- 2493 100.00

1 11 GenuineIntel -- 2493 100.00

1 12 GenuineIntel -- 2493 100.00

1 13 GenuineIntel -- 2493 100.00

1 14 GenuineIntel -- 2493 100.00

1 15 GenuineIntel -- 2493 100.00

2 0 GenuineIntel -- 2494 100.00

2 1 GenuineIntel -- 2494 100.00

2 2 GenuineIntel -- 2494 100.00

2 3 GenuineIntel -- 2494 100.00

2 4 GenuineIntel -- 2494 100.00

2 5 GenuineIntel -- 2494 100.00

2 6 GenuineIntel -- 2494 100.00

2 7 GenuineIntel -- 2494 100.00

2 8 GenuineIntel -- 2494 100.00

2 9 GenuineIntel -- 2494 100.00

2 10 GenuineIntel -- 2494 100.00

2 11 GenuineIntel -- 2494 100.00

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 30

2 12 GenuineIntel -- 2494 100.00

2 13 GenuineIntel -- 2494 100.00

2 14 GenuineIntel -- 2494 100.00

2 15 GenuineIntel -- 2494 100.00

3 0 GenuineIntel -- 2493 100.00

3 1 GenuineIntel -- 2493 100.00

3 2 GenuineIntel -- 2493 100.00

3 3 GenuineIntel -- 2493 100.00

3 4 GenuineIntel -- 2493 100.00

3 5 GenuineIntel -- 2493 100.00

3 6 GenuineIntel -- 2493 100.00

3 7 GenuineIntel -- 2493 100.00

3 8 GenuineIntel -- 2493 100.00

3 9 GenuineIntel -- 2493 100.00

3 10 GenuineIntel -- 2493 100.00

3 11 GenuineIntel -- 2493 100.00

3 12 GenuineIntel -- 2493 100.00

3 13 GenuineIntel -- 2493 100.00

3 14 GenuineIntel -- 2493 100.00

3 15 GenuineIntel -- 2493 100.00

--------------------------------------Physical Memory---------------------------------------

Node Slot SlotID -Name-- -Usage- ---Type--- --Manufacturer--- -Serial- -Latency-- Size(MB)

0 CC_0.0 J18000 DIMM0.0 Control DDR3_SDRAM Smart Modular 061A8323 CL5.0/9.0 32768

0 CC_1.0 J19000 DIMM1.0 Control DDR3_SDRAM Smart Modular 069DBAB1 CL5.0/9.0 32768

0 DC_0.0 J14005 DIMM0.0 Data DDR3_SDRAM Micron Technology 0D0C2FE5 CL5.0/11.0 16384

0 DC_1.0 J16005 DIMM1.0 Data DDR3_SDRAM Micron Technology 0D0C2FE4 CL5.0/11.0 16384

1 CC_0.0 J18000 DIMM0.0 Control DDR3_SDRAM Smart Modular 061773B9 CL5.0/9.0 32768

1 CC_1.0 J19000 DIMM1.0 Control DDR3_SDRAM Smart Modular 05FF0C20 CL5.0/9.0 32768

1 DC_0.0 J14005 DIMM0.0 Data DDR3_SDRAM Micron Technology 0D0EAF22 CL5.0/11.0 16384

1 DC_1.0 J16005 DIMM1.0 Data DDR3_SDRAM Micron Technology 0D0EAF48 CL5.0/11.0 16384

2 CC_0.0 J18000 DIMM0.0 Control DDR3_SDRAM Smart Modular 06B62512 CL5.0/9.0 32768

2 CC_1.0 J19000 DIMM1.0 Control DDR3_SDRAM Smart Modular 06B62501 CL5.0/9.0 32768

2 DC_0.0 J14005 DIMM0.0 Data DDR3_SDRAM Micron Technology 0D0C3042 CL5.0/11.0 16384

2 DC_1.0 J16005 DIMM1.0 Data DDR3_SDRAM Micron Technology 0D0C3034 CL5.0/11.0 16384

3 CC_0.0 J18000 DIMM0.0 Control DDR3_SDRAM Smart Modular 05FF0D2D CL5.0/9.0 32768

3 CC_1.0 J19000 DIMM1.0 Control DDR3_SDRAM Smart Modular 05FF0D49 CL5.0/9.0 32768

3 DC_0.0 J14005 DIMM0.0 Data DDR3_SDRAM Micron Technology 0D0C5387 CL5.0/11.0 16384

3 DC_1.0 J16005 DIMM1.0 Data DDR3_SDRAM Micron Technology 0D0C537F CL5.0/11.0 16384

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 31

---------------------------------------------Internal Drives-----------------------------------
-----------

Node Drive ------WWN------- -Manufacturer- -----Model------ ---Serial--- -Firmware- Size(MB)

Type SedState

0 0 5001B44E5A0DDC90 SanDisk DX300128A5xnEMLC 151640400016 X2190300 122104 SATA capable

1 0 5001B44E5A0DDCF3 SanDisk DX300128A5xnEMLC 151640400115 X2190300 122104 SATA capable

2 0 5001B44E5A0DDD14 SanDisk DX300128A5xnEMLC 151640400148 X2190300 122104 SATA capable

3 0 5001B44E5A0DDD27 SanDisk DX300128A5xnEMLC 151640400167 X2190300 122104 SATA capable

--------------------------------Power Supplies---------------------------------

Node PS -Assem_Serial- -PSState- FanState ACState DCState -BatState- ChrgLvl(%)

0,1 0 5DNSFA2436Y1UT OK OK OK OK OK 100

0,1 1 5DNSFA2436Y1UZ OK OK OK OK OK 100

2,3 0 5DNSFA2436Y1GU OK OK OK OK OK 100

2,3 1 5DNSFA2437A0MY OK OK OK OK OK 100

------------------------------MCU------------------------------

Node Model Firmware State ResetReason -------Up Since--------

0 NEMOE 4.8.28 ready cold_power_on 2000-12-31 17:59:10 CST

1 NEMOE 4.8.28 ready cold_power_on 2000-12-31 17:59:10 CST

2 NEMOE 4.8.28 ready cold_power_on 2000-12-31 17:59:11 CST

3 NEMOE 4.8.28 ready cold_power_on 2000-12-31 17:59:11 CST

-----------Uptime-----------

Node -------Up Since--------

0 2000-12-31 18:03:30 CST

1 2000-12-31 18:03:29 CST

2 2000-12-31 18:03:30 CST

3 2000-12-31 18:03:31 CST

6. Issue the

checkhealth

command to verify that the state of all nodes is healthy.

NOTE: Depending on the serviced component, the node might go through Node Rescue, which can take up to 10 minutes.

7. Enter

exit

and selectX to exit from the 3PAR Service Processor Menu .

Node Clock Battery CLI

Node clock battery identification

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 32

Before you begin: Connect to the service processor and start an SPMAINT session.

1. From the3PAR Service Processor Menu , enter 7 forInteractive CLI for a StoreServ , and then select the system.

2. When prompted, enter

to enable maintenance mode for the system.

3. Enter the

showsys

command to verify you are on the correct array.

4. Enter

checkhealth -detail

to verify the current state of the system.

5. Look for the following alert:

Node node:<nodeID> "Node <nodeID> battery is <batStatus>"

6. Use the nodeID in the alert or enter

shownode

and use the node number or identifier to identify which node is affected.
2 node numbering:

4 node numbering:

7. Type

exit

to return to the 3PAR Service Processor Menu.

8. Select optionHalt a StoreServ cluster/node , select the desired node, and confirm all prompts to halt the node.

9. In the3PAR Service Processor Menu , select option 7 Interactive CLI for a StoreServ .

10. If required, execute the locatesys command to identify the system:

a. In the 3PAR Service Processor Menu, select option 7 Interactive CLI for a StoreServ.

b. Execute the

locatesys

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 33

command.
NOTE: All nodes in this System flash, except for the node with the failed component, which displays a solid blue LED.

Node clock battery verification

1. After rebooting is complete, enter

shownode

to verify the node has joined the cluster.

2. Enter

shownode -d

for additional detail.

4UW0001489 cli% shownode

Control Data Cache

Node ----Name---- -State- Master InCluster -Service_LED ---LED--- Mem(MB) Mem(MB)

Available(%)

0 4UW0001489-0 OK Yes Yes Off GreenBlnk 65536 32768 100

1 4UW0001489-1 OK No Yes Off GreenBlnk 65536 32768 100

2 4UW0001489-2 OK No Yes Off GreenBlnk 65536 32768 100

3 4UW0001489-3 OK No Yes Off GreenBlnk 65536 32768 100

NOTE: Depending on the serviced component, the node might go through Node Rescue, which can take up to 10 minutes.

NOTE: The LED status for the replaced node might indicate green and could take up to 3 minutes to change to green flashing.

3. Enter

shownode -d

for additional detail.

4UW0001489 cli% shownode -d

---------------------------------------------Nodes---------------------------------------------

Control Data Cache

Node ----Name---- -State- Master InCluster -Service_LED- ---LED--- Mem(MB) Mem(MB)

Available(%)

0 4UW0001489-0 OK Yes Yes Off GreenBlnk 65536 32768 100

1 4UW0001489-1 OK No Yes Off GreenBlnk 65536 32768 100

2 4UW0001489-2 OK No Yes Off GreenBlnk 65536 32768 100

3 4UW0001489-3 OK No Yes Off GreenBlnk 65536 32768 100

-----------------------------PCI Cards------------------------------

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 34

Node Slot Type -Manufacturer- -Model-- ---Serial--- -Rev- Firmware

0 0 FC EMULEX LPE16002 Onboard 30 10.4.359.0

0 1 SAS LSI 9300-2P Onboard 02 7.00.00.00

0 2 Eth HP 560SFP+ 38EAA714315C n/a 3.15.1-k

0 3 Eth Intel e1000e Onboard n/a 2.3.2-k

1 0 FC EMULEX LPE16002 Onboard 30 10.4.359.0

1 1 SAS LSI 9300-2P Onboard 02 7.00.00.00

1 2 Eth HP 560SFP+ 38EAA7150C40 n/a 3.15.1-k

1 3 Eth Intel e1000e Onboard n/a 2.3.2-k

2 0 FC EMULEX LPE16002 Onboard 30 10.4.359.0

2 1 SAS LSI 9300-2P Onboard 02 7.00.00.00

2 2 Eth HP 560SFP+ 38EAA71522AC n/a 3.15.1-k

2 3 Eth Intel e1000e Onboard n/a 2.3.2-k

3 0 FC EMULEX LPE16002 Onboard 30 10.4.359.0

3 1 SAS LSI 9300-2P Onboard 02 7.00.00.00

3 2 Eth HP 560SFP+ 38EAA7150B90 n/a 3.15.1-k

3 3 Eth Intel e1000e Onboard n/a 2.3.2-k

----------------------------CPUs----------------------------

Node CPU -Manufacturer- -Serial- CPUSpeed(MHz) BusSpeed(MHz)

0 0 GenuineIntel -- 2493 100.00

0 1 GenuineIntel -- 2493 100.00

0 2 GenuineIntel -- 2493 100.00

0 3 GenuineIntel -- 2493 100.00

0 4 GenuineIntel -- 2493 100.00

0 5 GenuineIntel -- 2493 100.00

0 6 GenuineIntel -- 2493 100.00

0 7 GenuineIntel -- 2493 100.00

0 8 GenuineIntel -- 2493 100.00

0 9 GenuineIntel -- 2493 100.00

0 10 GenuineIntel -- 2493 100.00

0 11 GenuineIntel -- 2493 100.00

0 12 GenuineIntel -- 2493 100.00

0 13 GenuineIntel -- 2493 100.00

0 14 GenuineIntel -- 2493 100.00

0 15 GenuineIntel -- 2493 100.00

1 0 GenuineIntel -- 2493 100.00

1 1 GenuineIntel -- 2493 100.00

1 2 GenuineIntel -- 2493 100.00

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 35

1 3 GenuineIntel -- 2493 100.00

1 4 GenuineIntel -- 2493 100.00

1 5 GenuineIntel -- 2493 100.00

1 6 GenuineIntel -- 2493 100.00

1 7 GenuineIntel -- 2493 100.00

1 8 GenuineIntel -- 2493 100.00

1 9 GenuineIntel -- 2493 100.00

1 10 GenuineIntel -- 2493 100.00

1 11 GenuineIntel -- 2493 100.00

1 12 GenuineIntel -- 2493 100.00

1 13 GenuineIntel -- 2493 100.00

1 14 GenuineIntel -- 2493 100.00

1 15 GenuineIntel -- 2493 100.00

2 0 GenuineIntel -- 2494 100.00

2 1 GenuineIntel -- 2494 100.00

2 2 GenuineIntel -- 2494 100.00

2 3 GenuineIntel -- 2494 100.00

2 4 GenuineIntel -- 2494 100.00

2 5 GenuineIntel -- 2494 100.00

2 6 GenuineIntel -- 2494 100.00

2 7 GenuineIntel -- 2494 100.00

2 8 GenuineIntel -- 2494 100.00

2 9 GenuineIntel -- 2494 100.00

2 10 GenuineIntel -- 2494 100.00

2 11 GenuineIntel -- 2494 100.00

2 12 GenuineIntel -- 2494 100.00

2 13 GenuineIntel -- 2494 100.00

2 14 GenuineIntel -- 2494 100.00

2 15 GenuineIntel -- 2494 100.00

3 0 GenuineIntel -- 2493 100.00

3 1 GenuineIntel -- 2493 100.00

3 2 GenuineIntel -- 2493 100.00

3 3 GenuineIntel -- 2493 100.00

3 4 GenuineIntel -- 2493 100.00

3 5 GenuineIntel -- 2493 100.00

3 6 GenuineIntel -- 2493 100.00

3 7 GenuineIntel -- 2493 100.00

3 8 GenuineIntel -- 2493 100.00

HPE 3PAR StoreServ 8000 Storage - Parts Support Guide 36