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Business Studies 16 Mark Answers

The document outlines key concepts in business studies, including training, staffing, motivation, leadership, and communication. It details the importance and methods of training, the staffing process, financial and non-financial incentives for motivation, various leadership theories, and principles and types of communication. Each section emphasizes the significance of these elements in enhancing organizational performance and employee development.

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3 views4 pages

Business Studies 16 Mark Answers

The document outlines key concepts in business studies, including training, staffing, motivation, leadership, and communication. It details the importance and methods of training, the staffing process, financial and non-financial incentives for motivation, various leadership theories, and principles and types of communication. Each section emphasizes the significance of these elements in enhancing organizational performance and employee development.

Uploaded by

sharma006pawan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Business Studies - 16 Mark Answers

1. Training: Definition, Importance, Methods, and Difference with Development

Training is a systematic process of enhancing the knowledge, skills, and attitudes of employees to perform

specific jobs more effectively and efficiently. It is usually focused on current job requirements.

Importance of Training:

1. Improves Performance: Well-trained employees are more efficient, productive, and confident in their work.

2. Reduces Wastage: Training reduces the chances of mistakes and accidents, leading to less material

waste.

3. Boosts Morale: Employees feel valued when provided with training, which increases job satisfaction.

4. Enhances Adaptability: Employees can cope with technological changes and new processes more easily.

5. Improves Quality of Work: Training results in better customer service and product quality.

6. Reduces Supervision: Trained employees need less supervision, freeing up time for managers.

7. Prepares for Higher Responsibilities: It helps in grooming employees for promotions and new roles.

Methods of Training:

1. On-the-Job Training (OJT): Employees are trained at their workplace. Examples: job rotation,

apprenticeships.

2. Off-the-Job Training: Conducted away from the workplace in a classroom-like environment.

3. E-learning: Online modules and digital platforms are used to train employees remotely.

4. Workshops and Seminars: Provide deep insights into specific topics with expert guidance.

Difference Between Training and Development:

| Basis | Training | Development |

|---------------|----------------------------------|------------------------------------|

| Purpose | Improve current job performance | Prepare for future roles |

| Time Horizon | Short-term | Long-term |

| Focus | Specific job skills | General growth and capabilities |

| Nature | Reactive | Proactive |

| Target Group | Non-managerial employees | Managerial/executive level |


Business Studies - 16 Mark Answers

2. Staffing: Definition, Importance, and Process

Staffing is the managerial function of hiring and developing required personnel to fill various roles in an

organization.

Importance of Staffing:

1. Efficient Utilization of Human Resources

2. Improves Performance

3. Facilitates Growth

4. Boosts Employee Morale

5. Ensures Continuity

Process of Staffing:

1. Manpower Planning

2. Recruitment

3. Selection

4. Placement and Orientation

5. Training and Development

6. Performance Appraisal

7. Promotion and Career Planning

8. Compensation

3. Motivation: Definition, Incentives, and Maslow's Hierarchy

Motivation is the internal or external driving force that stimulates people to take action towards achieving

goals.

Financial Incentives:

1. Wages and Salaries

2. Bonus

3. Commission

4. Profit-Sharing

5. Stock Options
Business Studies - 16 Mark Answers

6. Overtime Pay

Non-Financial Incentives:

1. Job Security

2. Recognition

3. Promotion

4. Job Enrichment

5. Participation in Decision Making

6. Status

Maslow's Hierarchy of Needs:

1. Physiological Needs

2. Safety Needs

3. Social Needs

4. Esteem Needs

5. Self-Actualization

Each level must be fulfilled before progressing to the next. Managers can use this model to identify

motivational needs.

4. Leadership: Concept and Theories

Leadership is the process of influencing and guiding individuals or groups to achieve organizational goals.

Importance of Leadership:

1. Provides Vision

2. Inspires and Motivates

3. Improves Efficiency

4. Builds Team Spirit

5. Handles Conflicts

Leadership Theories:
Business Studies - 16 Mark Answers

1. Trait Theory: Leaders are born with special traits.

2. Behavioral Theory: Focuses on leader's actions.

3. Situational Theory: Leadership style changes with situation.

4. Transformational Leadership: Inspires followers to exceed expectations.

5. Transactional Leadership: Based on reward and performance.

5. Communication: Definition, Principles, Process, and Types

Communication is the exchange of ideas, thoughts, and messages for mutual understanding.

Principles:

1. Clarity

2. Conciseness

3. Consistency

4. Completeness

5. Feedback

6. Courtesy

7. Correctness

Process:

1. Sender

2. Message

3. Encoding

4. Channel

5. Receiver

6. Decoding

7. Feedback

8. Noise

Types:

1. Verbal, Non-verbal, Written, Visual

2. Upward, Downward, Horizontal, Diagonal

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