DẠNG CÂU 646

1. During a meeting, two team members are disagreeing on the best approach to
a problem. The discussion is becoming heated. As the team leader, what is the
most effective way to manage the situation?
(A) "Allow the disagreement to continue until they reach a conclusion."
(B) "Make an executive decision and end the debate."
(C) "Ask both members to present their arguments calmly, then summarize their
points and suggest finding a compromise."
(D) "Suggest postponing the discussion to a later time when everyone is calmer."
Answer: (C)
Explanation: This approach encourages constructive dialogue, ensures both
viewpoints are heard, and promotes finding a balanced solution.

2. You are given conflicting instructions from two different managers. How
should you handle this situation?
(A) "Complete the tasks in the order you received them."
(B) "Ignore one set of instructions and focus on the other."
(C) "Choose the instruction that seems easier and complete that task first."
(D) "Seek clarification from both managers together to understand which instruction
should take priority."
Answer: (D)
Explanation: Clarifying with both managers together helps to resolve the conflict and
ensures that you are prioritizing correctly.

3. Your team is behind schedule on a critical project. What is the best course of
action to get back on track?
(A) "Blame the delay on external factors and continue at the current pace."
(B) "Reduce the quality of the work to save time."
(C) "Reassess the project plan, delegate tasks more effectively, and consider working
extra hours if necessary."
(D) "Inform the client about the delay without taking any further steps."
Answer: (C)
Explanation: Reassessing the plan and redistributing tasks ensures that the team
works more efficiently, helping to get the project back on schedule without
compromising quality.

4. You are asked to give a presentation on a topic you are not very familiar with.
How do you prepare?
(A) "Focus on the areas you are comfortable with and avoid difficult topics."
(B) "Rely on your general knowledge and improvise during the presentation."
(C) "Ask someone else to give the presentation in your place."
(D) "Conduct thorough research, practice your presentation, and anticipate possible
questions."
Answer: (D)
Explanation: Comprehensive preparation ensures you are well-informed and
confident, making it easier to handle any questions or challenges during the
presentation.

5. A colleague regularly takes credit for your ideas in meetings. How do you
address this issue?
(A) "Start taking credit for their ideas to even the score."
(B) "Bring it up during the next meeting to let others know what’s happening."
(C) "Ignore it and hope others notice your contributions independently."
(D) "Discuss the situation with them privately, explaining how it makes you feel and
ask them to acknowledge your contributions."
Answer: (D)
Explanation: Addressing the issue privately shows professionalism and allows for a
constructive conversation, potentially resolving the issue without creating conflict.

6. You notice a significant error in a report that has already been distributed to
clients. What should you do?
(A) "Immediately notify the clients and provide them with a corrected version,
explaining the mistake."
(B) "Ignore the error since it’s already been sent out."
(C) "Wait for the client to notice the error and respond accordingly."
(D) "Blame the mistake on a technical issue and send a correction without
explanation."
Answer: (A)
Explanation: Taking responsibility and correcting the mistake promptly demonstrates
professionalism and maintains client trust.

7. You’ve been asked to lead a project that is outside your area of expertise. How
do you proceed?
(A) "Decline the project because it’s outside your comfort zone."
(B) "Attempt to learn everything about the field quickly and handle the project on
your own."
(C) "Assemble a team of experts in the relevant field and rely on their knowledge
while providing strong leadership."
(D) "Delegate the entire project to someone else."
Answer: (C)
Explanation: Leveraging the expertise of others while leading effectively allows you
to manage the project successfully even if it’s outside your immediate expertise.

8. During a negotiation, the other party presents a proposal that seems unfair to
you. What is the best way to respond?
(A) "Reject the proposal outright and end the negotiation."
(B) "Accept the proposal to avoid conflict, even if it’s unfair."
(C) "Express your concerns respectfully and propose a counteroffer that addresses
both parties’ interests."
(D) "Point out that their offer is unreasonable and refuse to discuss further."
Answer: (C)
Explanation: A counteroffer shows that you are willing to negotiate and helps to find
a mutually beneficial solution.

9. Your team is working on a complex problem, but progress is slow. What

should you do to help move things forward?
(A) "Assign additional work to each team member to speed up progress."
(B) "Facilitate a brainstorming session to generate new ideas and approaches."
(C) "Extend the deadline to give the team more time."
(D) "Replace the team members with others who can work faster."
Answer: (B)
Explanation: Brainstorming can unlock creative solutions and improve team
collaboration, which may speed up progress.

10. You disagree with your boss’s decision on a major issue. What is the best way
to express your opinion?
(A) "Send an email to the team outlining your disagreement."
(B) "Complain to your colleagues about the decision."
(C) "Publicly challenge the decision in the next meeting."
(D) "Schedule a private meeting to discuss your concerns and provide alternative
solutions."
Answer: (D)
Explanation: Discussing your concerns privately with your boss shows respect for
their authority while allowing you to express your views and suggest alternatives.

11. You’re managing a project, and one of your team members is consistently
underperforming. How do you handle this?
(A) "Remove them from the project immediately to avoid further delays."
(B) "Ignore the issue and hope they improve on their own."
(C) "Publicly address their underperformance in front of the team."
(D) "Meet with them one-on-one to discuss their performance and explore ways to
support their improvement."
Answer: (D)
Explanation: A private discussion allows you to understand the reasons behind the
underperformance and offer support, which can lead to improvement.

12. A client makes an unreasonable request that you know you cannot fulfill.
How do you respond?
(A) "Agree to the request and figure out a way to meet it later."
(B) "Deny the request without explanation."
(C) "Ignore the request and hope the client forgets about it."
(D) "Explain why the request is unfeasible and offer a reasonable alternative."
Answer: (D)
Explanation: Offering an alternative shows you are willing to work with the client
while maintaining realistic expectations.

13. You’re in a leadership role and notice that team morale is low. What should
you do to boost it?
(A) "Ignore it, assuming it will improve on its own."
(B) "Organize a team-building activity and recognize individual contributions to boost
morale."
(C) "Increase the workload to push the team harder."
(D) "Focus on the project and disregard morale until the deadline is met."
Answer: (B)
Explanation: Team-building activities and recognition can significantly improve
morale, leading to better performance.

14. Your company is facing a PR crisis, and you’re asked to handle the situation.
What is your first step?
(A) "Deny all accusations and hope the situation blows over."
(B) "Blame another department for the issue."
(C) "Avoid making any public statements until the situation improves."
(D) "Gather all the facts and prepare a clear, honest statement for the public."
Answer: (D)
Explanation: Addressing the issue transparently and with accurate information helps
to control the narrative and maintain public trust.

15. You’re tasked with implementing a new software system across your
organization. Some employees are resistant to the change. How do you manage
this?
(A) "Ignore the resistance and enforce the change immediately."
(B) "Allow employees to continue using the old system if they prefer."
(C) "Provide thorough training and explain the benefits of the new system to ease the
transition."
(D) "Delay the implementation until everyone agrees."
Answer: (C)
Explanation: Proper training and communication of benefits can reduce resistance
and facilitate a smoother transition.

16. You realize a project you’re working on will not meet the deadline due to
unforeseen complications. What is the best way to handle this?
(A) "Work extra hours without telling anyone to try and meet the original deadline."
(B) "Hope no one notices the delay and continue at the current pace."
(C) "Blame the delay on the complications and refuse to take responsibility."
(D) "Inform the stakeholders as soon as possible and propose a revised timeline."
Answer: (D)
Explanation: Transparency with stakeholders and providing a solution demonstrates
professionalism and accountability.

17. A colleague is consistently late in submitting their part of a group project,

affecting the overall progress. What should you do?
(A) "Take over their responsibilities to ensure the project stays on track."
(B) "Criticize them in front of the team to encourage punctuality."
(C) "Report them to the manager immediately."
(D) "Have a private conversation to understand their challenges and find a solution
together."
Answer: (D)
Explanation: Understanding their challenges and working together to find a solution
is a constructive approach that can lead to improvement.

18. You’ve noticed that a new policy at work is causing confusion and frustration
among employees. How do you address this with management?
(A) "Ignore it and let management handle the fallout."
(B) "Complain to your colleagues without involving management."
(C) "Speak to management privately, providing specific examples of the issues and
suggesting ways to clarify the policy."
(D) "Publicly criticize the policy during a team meeting."
Answer: (C)
Explanation: Providing constructive feedback with specific examples helps
management understand the issue and consider adjustments to the policy.

19. You’re leading a project that requires input from multiple departments.
However, some departments are not responding in a timely manner. How do you
address this?
(A) "Publicly call out the departments that are lagging behind."
(B) "Delay the project until all departments catch up."
(C) "Communicate with the department heads, emphasizing the project’s importance
and requesting timely input."
(D) "Complete the project without their input and hope it works out."
Answer: (C)
Explanation: Effective communication with department heads can help ensure timely
input and keep the project on track.
20. You’ve been promoted to manage a team that includes your former peers.
How do you establish your leadership without causing resentment?
(A) "Assert your authority by making immediate changes to establish your
leadership."
(B) "Continue to treat them as peers to avoid any tension."
(C) "Clearly communicate your new role and responsibilities, while being respectful
and inclusive in your leadership approach."
(D) "Distance yourself from the team to avoid any conflicts."
Answer: (C)
Explanation: Clearly communicating your role while being respectful and inclusive
helps establish your leadership without causing resentment.

21. You’re preparing a critical presentation for a client, but you’re unsure about
some of the data. What should you do?
(A) "Double-check the data and consult with colleagues to ensure accuracy before
presenting."
(B) "Use the data as is and hope it’s correct."
(C) "Remove the uncertain data from the presentation."
(D) "Delay the presentation until you can verify the data."
Answer: (A)
Explanation: Ensuring the accuracy of your data is crucial for maintaining credibility
and delivering a successful presentation.

22. A key member of your team has suddenly resigned, leaving a significant gap
in your project. What is your immediate action?
(A) "Distribute the workload among the remaining team members and start looking
for a replacement."
(B) "Panic and worry about how the project will be completed."
(C) "Ignore the resignation and hope the project can still be completed on time."
(D) "Put the project on hold until a new team member is hired."
Answer: (A)
Explanation: Distributing the workload ensures that the project continues, while
actively seeking a replacement addresses the long-term need.

23. A client is unhappy with the progress of their project. What is the best way to
handle the situation?
(A) "Blame the delay on factors outside your control."
(B) "Offer a discount or compensation without addressing the root cause."
(C) "Listen to their concerns, explain the current status, and propose a revised plan to
meet their expectations."
(D) "Ignore the complaint and focus on completing the project."
Answer: (C)
Explanation: Addressing the client’s concerns with a clear plan shows that you value
their input and are committed to meeting their expectations.

24. You’ve been tasked with managing a high-profile project with a tight
deadline. However, you discover that the initial timeline was overly optimistic.
What should you do?
(A) "Push the team harder to meet the deadline, regardless of the challenges."
(B) "Immediately inform stakeholders of the unrealistic timeline and propose a more
achievable schedule."
(C) "Work extra hours yourself to try and make up the time."
(D) "Reduce the project scope to fit the timeline without consulting anyone."
Answer: (B)
Explanation: Communicating the issues and proposing a realistic timeline ensures
that expectations are managed and the project is more likely to succeed.

25. During a team meeting, a junior employee suggests an idea that you believe
won’t work. How do you respond?
(A) "Dismiss the idea and move on to the next topic."
(B) "Criticize the idea and explain why it’s a bad one."
(C) "Thank them for their input, discuss the potential challenges, and encourage them
to keep contributing ideas."
(D) "Pretend to consider the idea but never implement it."
Answer: (C)
Explanation: Acknowledging and discussing the idea encourages open
communication and shows that you value everyone’s input.

26. You’ve been assigned to manage a project that has a history of failure. How
do you approach this task?
(A) "Ignore the project’s history and focus on moving forward."
(B) "Conduct a thorough review of past issues and develop a strategy to avoid
previous mistakes."
(C) "Complete the project as quickly as possible to avoid any more failures."
(D) "Ask to be reassigned to a different project."
Answer: (B)
Explanation: Understanding past failures and developing a strategy to address them
increases the chances of success in the current project.

27. You’re facing a tight deadline and realize you’ve made a mistake that will
take time to fix. What should you do?
(A) "Ignore the mistake and hope it doesn’t get noticed."
(B) "Fix the mistake immediately, even if it means missing the deadline."
(C) "Notify the relevant stakeholders about the mistake and provide a revised
timeline."
(D) "Blame the mistake on external factors and continue with the project."
Answer: (C)
Explanation: Being transparent about the mistake and adjusting the timeline shows
accountability and ensures that the project is completed correctly.

28. A new employee is struggling to adapt to the team’s workflow. How do you
help them improve?
(A) "Ignore their struggles and hope they adapt over time."
(B) "Give them additional tasks to help them learn faster."
(C) "Provide them with mentorship and clear guidance to help them integrate into the
team."
(D) "Suggest they find a different role that suits them better."
Answer: (C)
Explanation: Providing mentorship and guidance helps the new employee adapt and
become a valuable member of the team.

29. You’re working on a project that requires collaboration between several

departments, but communication has been poor. How do you improve the
situation?
(A) "Set up regular cross-departmental meetings to improve communication."
(B) "Assume that communication will improve over time."
(C) "Rely on written reports instead of meetings to avoid confusion."
(D) "Assign one person from each department to manage communication."
Answer: (A)
Explanation: Regular meetings improve communication, ensure alignment, and help
address issues quickly.

30. You’re leading a team that has just experienced a significant failure. How do
you address the situation?
(A) "Ignore the failure and focus on the next project."
(B) "Blame the team for the failure and emphasize their mistakes."
(C) "Analyze the failure with the team to learn from it and implement changes for
future success."
(D) "Take full responsibility for the failure and shield the team from any
consequences."
Answer: (C)
Explanation: Analyzing the failure and learning from it helps prevent similar issues
in the future and promotes a growth mindset within the team.
31. You’re working on a critical task when a colleague asks for your help with
something less urgent. How do you respond?
(A) "Stop what you’re doing to help them immediately."
(B) "Tell them you can help after you’ve completed your critical task."
(C) "Ignore their request and focus on your own work."
(D) "Delegate their request to another colleague."
Answer: (B)
Explanation: Prioritizing your critical task while offering to help later ensures that
you meet your important deadlines while still being supportive.

32. You’re asked to take over a project mid-way through, but you’re not familiar
with its history. What is your first step?
(A) "Continue the project as it is without reviewing its history."
(B) "Immediately make changes to the project based on your management style."
(C) "Review all relevant documents and meet with the previous manager to
understand the project’s background."
(D) "Focus only on the remaining tasks without considering past work."
Answer: (C)
Explanation: Understanding the project’s history helps you make informed decisions
and ensures continuity in its management.

33. Your team has finished a project ahead of schedule, but the client has asked
for additional features. How do you handle this request?
(A) "Decline the request, as the project is already completed."
(B) "Agree to the request without considering the impact on your team."
(C) "Discuss the feasibility with your team and propose a plan that includes the
additional features."
(D) "Charge the client extra for the additional features without discussing it with
them."
Answer: (C)
Explanation: Consulting your team ensures that the additional work is manageable,
and proposing a plan to the client helps maintain a good relationship.

34. You’ve noticed a potential risk to a project you’re managing, but it hasn’t
materialized yet. What should you do?
(A) "Ignore the risk since it hasn’t happened yet."
(B) "Prepare a contingency plan in case the risk materializes."
(C) "Immediately inform stakeholders and suggest halting the project."
(D) "Wait until the risk materializes before taking action."
Answer: (B)
Explanation: Preparing a contingency plan ensures that you’re ready to address the
risk if it becomes a reality, minimizing its impact on the project.

35. You’ve been promoted to a leadership position, but you feel unprepared for
the role. What is the best way to address this?
(A) "Decline the promotion and ask for more time to prepare."
(B) "Fake confidence and hope to learn on the job."
(C) "Seek mentorship and training to develop the skills you need for the role."
(D) "Rely on your team to manage most of the responsibilities."
Answer: (C)
Explanation: Seeking mentorship and training helps you develop the necessary skills
to succeed in your new role and build confidence.

36. A project is going over budget, and you need to report this to your
stakeholders. How do you approach the situation?
(A) "Blame the budget overrun on unforeseen circumstances and downplay its
significance."
(B) "Notify the stakeholders immediately, provide a detailed explanation, and propose
cost-saving measures."
(C) "Wait until the project is completed to report the budget overrun."
(D) "Ignore the budget overrun and hope no one notices."
Answer: (B)
Explanation: Transparency with stakeholders, along with a plan to address the issue,
helps maintain trust and shows responsible management.

37. Your company is considering adopting a new technology that you believe has
significant risks. How do you present your concerns?
(A) "Stay silent to avoid being seen as resistant to change."
(B) "Highlight the risks in a meeting and suggest thorough testing before
implementation."
(C) "Refuse to work with the new technology."
(D) "Warn your colleagues privately, but don’t address it with management."
Answer: (B)
Explanation: Raising concerns with a focus on testing demonstrates that you are
cautious and solution-oriented, rather than resistant to change.

38. You’ve been given a challenging task with little guidance. How do you ensure
its success?
(A) "Ask for more detailed instructions before starting."
(B) "Break down the task into manageable steps and seek feedback as you progress."
(C) "Complete the task quickly without worrying about the quality."
(D) "Delegate the task to someone else."
Answer: (B)
Explanation: Breaking down the task and seeking feedback ensures that you’re on
the right track and can adjust as needed, increasing the chances of success.

39. You’ve been asked to participate in a project that conflicts with your ethical
values. How do you respond?
(A) "Agree to participate to avoid conflict."
(B) "Express your concerns and suggest alternative approaches that align with your
values."
(C) "Refuse to participate without explanation."
(D) "Comply with the request but make it known that you disagree."
Answer: (B)
Explanation: Expressing your concerns and proposing alternatives shows integrity
while still being constructive in finding a solution.

40. You’re in a meeting, and the discussion is veering off-topic, risking the
meeting’s objectives. What is the best way to refocus the group?
(A) "Let the discussion continue and hope it returns to the agenda."
(B) "Politely steer the conversation back to the agenda by summarizing the key points
and suggesting a return to the main topic."
(C) "Interrupt the discussion and insist that everyone sticks to the agenda."
(D) "End the meeting early to avoid further distractions."
Answer: (B)
Explanation: Politely guiding the discussion back to the main topic ensures that the
meeting stays productive and focused on its objectives.
DẠNG CÂU 647
1. Sarah is working on a group project, and her teammate offers an idea that
might not work. How should Sarah respond?
(A) "I don’t think that’s a good idea; let’s move on."
(B) "Thanks for the suggestion! Let’s discuss how we could address potential
challenges."
(C) "We should focus on something else instead."
(D) "I’ll consider it, but I’m not sure it’s worth the time."
Answer: (B)
Explanation: Acknowledging the idea while discussing challenges shows respect for
the teammate's contribution and promotes collaborative problem-solving.

2. Your supervisor has asked for a progress report, but you’re behind schedule.
What is the best way to respond?
(A) "I’ll send you what I have so far and outline the remaining steps."
(B) "I’m still working on it, but I don’t have much to report."
(C) "I’m behind schedule, so I can’t send anything right now."
(D) "It’s not ready yet, but I’ll send it by next week."
Answer: (A)
Explanation: Providing what you have and a plan for completing the work shows
accountability and keeps your supervisor informed.

3. During a meeting, you realize that the project’s goals aren’t clear to everyone.
What should you do?
(A) "Speak up and suggest clarifying the goals to ensure everyone is on the same
page."
(B) "Wait for someone else to mention the confusion."
(C) "Assume everyone will figure it out as they work on the project."
(D) "Discuss the issue with your supervisor after the meeting."
Answer: (A)
Explanation: Addressing the confusion immediately helps align the team and
prevents misunderstandings later.

4. A colleague is upset about a decision you made that affects them. How do you
handle the situation?
(A) "Listen to their concerns and explain the reasoning behind your decision."
(B) "Tell them it’s not a big deal and they should move on."
(C) "Apologize and change your decision to make them happy."
(D) "Ignore their concerns and focus on your work."
Answer: (A)
Explanation: Listening and explaining your decision shows respect and helps to
maintain a good working relationship.

5. You’ve been assigned to a project that requires skills you’re not confident in.
What is the best approach?
(A) "Ask for additional training or resources to build your skills."
(B) "Try to do the best you can with the skills you have."
(C) "Decline the assignment and ask for something else."
(D) "Rely on your team to cover for your weaknesses."
Answer: (A)
Explanation: Seeking training or resources helps you develop the necessary skills
and ensures you contribute effectively to the project.

6. You’re facing a tight deadline and realize you made a mistake that needs
correcting. What should you do?
(A) "Fix the mistake immediately, even if it means working extra hours."
(B) "Ignore the mistake to meet the deadline."
(C) "Inform your supervisor about the mistake and the impact on the deadline."
(D) "Ask a colleague to help you fix it."
Answer: (A)
Explanation: Correcting the mistake promptly ensures the quality of the work, even
if it requires additional effort.

7. You receive an email from a client asking for an update on a project you
haven’t started yet. What’s the best response?
(A) "Be honest and provide an updated timeline for when the work will begin."
(B) "Ignore the email until you have started the project."
(C) "Tell the client the project is in progress, even if it isn’t."
(D) "Apologize and say you’ll get started right away."
Answer: (A)
Explanation: Providing an honest update helps manage the client's expectations and
maintains trust.

8. Your team disagrees on the direction of a project. As the team leader, how do
you handle it?
(A) "Facilitate a discussion to explore all viewpoints and find common ground."
(B) "Make a decision on your own and inform the team."
(C) "Let the team continue debating until they reach a consensus."
(D) "Ask your supervisor to make the decision."
Answer: (A)
Explanation: Encouraging open discussion and collaboration helps the team reach a
decision that everyone supports.

9. A new policy at work is causing confusion among employees. What is the best
way to address this?
(A) "Organize a meeting to explain the policy and answer any questions."
(B) "Wait for employees to figure it out on their own."
(C) "Send an email clarifying the policy without further discussion."
(D) "Ignore the confusion and hope it resolves itself."
Answer: (A)
Explanation: A meeting allows for thorough clarification and ensures everyone
understands the new policy.

10. Your team is behind on a project, and the client is getting impatient. What
should you do?
(A) "Communicate the delay to the client and provide a realistic updated timeline."
(B) "Ignore the client’s concerns and focus on finishing the project."
(C) "Rush to complete the project as quickly as possible, even if it means sacrificing
quality."
(D) "Ask the client for more time without explaining the reason for the delay."
Answer: (A)
Explanation: Open communication with the client helps manage their expectations
and maintains trust.

11. You’re assigned to lead a project with a team that includes your former
peers. How do you establish authority without causing tension?
(A) "Assert your authority by making all decisions on your own."
(B) "Involve the team in decision-making and communicate your new role clearly."
(C) "Avoid making any decisions to keep everyone happy."
(D) "Distance yourself from the team to avoid any potential conflict."
Answer: (B)
Explanation: Involving the team in decisions while clearly communicating your role
helps establish authority without creating tension.

12. You discover that a task delegated to a team member hasn’t been completed
on time. What’s the best way to address this?
(A) "Confront the team member immediately and demand an explanation."
(B) "Complete the task yourself and avoid assigning them work in the future."
(C) "Discuss the situation with the team member privately to understand the delay and
offer support."
(D) "Ignore the issue and hope they meet the next deadline."
Answer: (C)
Explanation: A private discussion allows you to understand the issue and provide
support, improving future performance.

13. Your manager asks for your opinion on a decision, but you disagree with
them. What’s the best response?
(A) "Agree with your manager to avoid conflict."
(B) "Express your disagreement respectfully and provide reasons for your
perspective."
(C) "Avoid giving your opinion to stay neutral."
(D) "Publicly challenge your manager’s decision in a team meeting."
Answer: (B)
Explanation: Expressing your disagreement respectfully while providing reasoning
shows you are thoughtful and open to discussion.

14. You notice that a project’s budget is being exceeded. How do you address
this?
(A) "Immediately inform the stakeholders and propose a revised budget."
(B) "Wait until the project is completed to assess the total cost."
(C) "Reduce spending in other areas without informing anyone."
(D) "Ignore the issue and hope no one notices."
Answer: (A)
Explanation: Transparency with stakeholders and proposing a revised budget ensures
that the project remains on track financially.

15. A colleague often interrupts you during meetings. How should you handle
this?
(A) "Ignore the interruptions and continue speaking."
(B) "Wait for a private moment to address the issue with them."
(C) "Interrupt them in return to make your point."
(D) "Publicly call them out during the meeting."
Answer: (B)
Explanation: Addressing the issue privately avoids public conflict and encourages
more respectful communication.

16. You’re working on a project, and a critical tool stops functioning. What
should you do?
(A) "Wait for the tool to start working again before continuing."
(B) "Notify your team and seek alternative solutions to keep the project moving."
(C) "Cancel the project until the tool is repaired."
(D) "Continue working without the tool and hope for the best."
Answer: (B)
Explanation: Seeking alternative solutions ensures the project continues despite the
technical issue.

17. You’re asked to mentor a new employee, but you’re already overwhelmed
with your workload. What’s the best approach?
(A) "Decline the request to avoid additional stress."
(B) "Agree to mentor them but limit your availability."
(C) "Explain your situation and suggest someone else who could mentor the new
employee."
(D) "Take on the mentoring role and sacrifice your own work."
Answer: (C)
Explanation: Suggesting someone else ensures the new employee gets the support
they need while you manage your workload effectively.

18. A client requests changes to a project that would significantly increase the
cost. What’s the best way to respond?
(A) "Agree to the changes and absorb the additional cost."
(B) "Refuse the changes to keep the project within budget."
(C) "Explain the cost implications and discuss potential alternatives with the client."
(D) "Make the changes without informing the client about the cost increase."
Answer: (C)
Explanation: Discussing the cost implications and alternatives ensures that the client
is fully informed and can make an educated decision.

19. You’ve been asked to present your team’s progress to upper management,
but you’re missing some key data. What should you do?
(A) "Present the data you have and explain the gaps."
(B) "Delay the presentation until you have all the data."
(C) "Make assumptions to fill in the missing data."
(D) "Ask someone else to present on your behalf."
Answer: (A)
Explanation: Presenting the available data while explaining the gaps maintains
transparency and allows for informed decision-making.

20. You’re managing a project that is going well, but you foresee potential risks.
How should you handle this?
(A) "Continue as planned and deal with risks if they occur."
(B) "Prepare contingency plans to mitigate potential risks."
(C) "Ignore the risks and focus on the current success."
(D) "Inform stakeholders of the risks and recommend pausing the project."
Answer: (B)
Explanation: Preparing contingency plans ensures that you are ready to address
potential risks without disrupting the project.

21. You’re working on a complex task and feel overwhelmed. What’s the best
way to manage this?
(A) "Take a break and return to the task later with a fresh perspective."
(B) "Push through without a break to get it done quickly."
(C) "Delegate the task to someone else."
(D) "Ask for help from a colleague who is familiar with the task."
Answer: (A)
Explanation: Taking a break can help clear your mind and allow you to approach the
task with renewed focus and energy.

22. A team member is consistently late with their deliverables, affecting the
entire project timeline. How do you address this?
(A) "Publicly reprimand them in the next team meeting."
(B) "Privately discuss the issue with them and offer support if needed."
(C) "Reassign their tasks to someone more reliable."
(D) "Extend the project timeline to accommodate their delays."
Answer: (B)
Explanation: Addressing the issue privately allows for a constructive conversation
and the opportunity to provide support.

23. You receive conflicting feedback from two different managers on your work.
How should you proceed?
(A) "Follow the feedback from the manager you report to directly."
(B) "Discuss the conflicting feedback with both managers to clarify expectations."
(C) "Choose the feedback that is easiest to implement."
(D) "Ignore the feedback and continue as you were."
Answer: (B)
Explanation: Discussing the conflicting feedback with both managers helps to clarify
expectations and ensures alignment.

24. You’re leading a team that is underperforming. What’s the best course of
action?
(A) "Blame the team members for their poor performance."
(B) "Analyze the root causes and implement strategies to improve performance."
(C) "Replace the underperforming team members."
(D) "Ignore the issue and hope performance improves."
Answer: (B)
Explanation: Analyzing the root causes and implementing improvement strategies
addresses the issue constructively and effectively.

25. A colleague frequently asks for your help with tasks that are outside your
responsibilities. How do you handle this?
(A) "Agree to help with every request."
(B) "Set boundaries and politely decline tasks that are not your responsibility."
(C) "Avoid the colleague to prevent further requests."
(D) "Delegate their tasks to someone else."
Answer: (B)
Explanation: Setting boundaries helps you manage your workload effectively while
maintaining a good working relationship.

26. You’re working on a project, and your team disagrees on the best approach.
How should you resolve this?
(A) "Make the final decision yourself as the project leader."
(B) "Encourage the team to discuss the pros and cons of each approach to reach a
consensus."
(C) "Let the team debate until someone gives in."
(D) "Ask your supervisor to decide for the team."
Answer: (B)
Explanation: Encouraging discussion helps the team weigh the options and reach a
consensus, promoting collaboration.

27. You’re in a meeting, and a colleague presents an idea that you know won’t
work. What’s the best way to respond?
(A) "Dismiss the idea immediately and move on."
(B) "Explain why the idea may not work and suggest modifications or alternatives."
(C) "Agree with the idea to avoid conflict."
(D) "Remain silent and let others respond."
Answer: (B)
Explanation: Providing constructive feedback helps refine the idea and encourages
positive dialogue.

28. Your supervisor asks you to take on an additional project, but your current
workload is already full. How should you respond?
(A) "Agree to take on the project and try to manage your time."
(B) "Decline the project without explanation."
(C) "Discuss your current workload with your supervisor and explore options for
managing the additional project."
(D) "Take on the project and delegate your existing tasks to others."
Answer: (C)
Explanation: Discussing your workload with your supervisor allows you to explore
feasible solutions while maintaining your productivity.

29. You notice that a project task was not completed correctly. What is the best
way to address this?
(A) "Correct the mistake yourself without mentioning it to anyone."
(B) "Blame the person responsible and ask them to fix it."
(C) "Discuss the mistake with the person responsible and work together to correct it."
(D) "Ignore the mistake since it’s already done."
Answer: (C)
Explanation: Discussing the mistake and collaborating on a solution promotes
accountability and prevents future errors.

30. You’re tasked with delivering a presentation, but you’re not confident in
public speaking. What should you do?
(A) "Practice extensively and seek feedback to build your confidence."
(B) "Ask someone else to deliver the presentation for you."
(C) "Try to avoid the presentation altogether."
(D) "Deliver the presentation as best as you can without preparation."
Answer: (A)
Explanation: Practicing and seeking feedback helps build your confidence and
ensures a better performance.

31. You’ve been asked to provide feedback on a colleague’s work, but you find it
subpar. How should you approach this?
(A) "Give vague feedback to avoid hurting their feelings."
(B) "Provide honest and constructive feedback to help them improve."
(C) "Focus only on the positive aspects of their work."
(D) "Decline to give feedback if it’s too negative."
Answer: (B)
Explanation: Providing honest and constructive feedback helps your colleague
improve while maintaining a supportive environment.

32. You’re leading a project, and the client requests a significant change late in
the process. How do you handle this?
(A) "Refuse the change since it’s too late in the process."
(B) "Agree to the change without considering the impact on the project."
(C) "Discuss the impact of the change with the client and propose a revised timeline
and budget if necessary."
(D) "Make the change without informing the team."
Answer: (C)
Explanation: Discussing the impact of the change with the client ensures that they
understand the consequences and can make an informed decision.

33. You’re part of a team that’s facing a major challenge. How do you contribute
to finding a solution?
(A) "Wait for others to propose solutions and go along with their ideas."
(B) "Propose potential solutions and encourage brainstorming with the team."
(C) "Take charge and decide on the solution yourself."
(D) "Avoid contributing to the discussion to prevent conflicts."
Answer: (B)
Explanation: Proposing solutions and encouraging brainstorming fosters
collaboration and leads to more effective problem-solving.

34. You’re given a task with unclear instructions. What’s the best way to
proceed?
(A) "Guess what you need to do and hope it’s correct."
(B) "Seek clarification from the person who assigned the task."
(C) "Start working on the task and adjust as you go."
(D) "Ignore the task until you receive clearer instructions."
Answer: (B)
Explanation: Seeking clarification ensures you understand the task correctly and can
complete it effectively.

35. You’re in a leadership role and need to make a difficult decision that will
affect your team. How do you approach it?
(A) "Make the decision on your own without consulting the team."
(B) "Discuss the situation with your team and consider their input before making the
decision."
(C) "Delay the decision to avoid any negative impact."
(D) "Let the team vote on the decision to avoid responsibility."
Answer: (B)
Explanation: Involving the team in the decision-making process helps you consider
different perspectives and increases team buy-in.

36. You’re working on a project with a tight deadline, and an unexpected issue
arises. How do you handle it?
(A) "Work extra hours to solve the issue without informing anyone."
(B) "Inform your team and brainstorm solutions together to address the issue."
(C) "Ignore the issue and focus on meeting the deadline."
(D) "Delay the project until the issue is resolved."
Answer: (B)
Explanation: Collaborating with your team to find a solution ensures that the issue is
addressed quickly and effectively.

37. You’re given a task that requires collaboration with another department, but
they’re unresponsive. How do you proceed?
(A) "Complete the task on your own without involving the other department."
(B) "Escalate the issue to your supervisor to get the other department’s attention."
(C) "Continue to reach out and offer to meet with them to discuss the task."
(D) "Wait for the other department to respond before moving forward."
Answer: (C)
Explanation: Proactively reaching out and offering to meet ensures that you’re doing
your part to facilitate collaboration.

38. You’re asked to handle a project that is outside your area of expertise.
What’s the best way to approach it?
(A) "Take on the project and learn as you go."
(B) "Ask for guidance and support from colleagues with more experience."
(C) "Decline the project to avoid potential mistakes."
(D) "Focus on the parts of the project you’re comfortable with and ignore the rest."
Answer: (B)
Explanation: Seeking guidance and support from more experienced colleagues helps
you successfully manage the project while expanding your skills.

39. You’re leading a team that is struggling with motivation. How do you address
this?
(A) "Ignore the issue and hope it improves over time."
(B) "Increase the workload to push the team harder."
(C) "Recognize and reward achievements to boost motivation."
(D) "Replace team members who are not motivated."
Answer: (C)
Explanation: Recognizing and rewarding achievements helps boost morale and
encourages continued effort from the team.

40. You’re working on a project, and a team member suggests a new approach
that you hadn’t considered. What’s the best response?
(A) "Dismiss the suggestion and stick with your original plan."
(B) "Consider the suggestion and discuss its potential benefits with the team."
(C) "Adopt the new approach without evaluating it."
(D) "Ignore the suggestion and continue as planned."
Answer: (B)
Explanation: Considering and discussing the suggestion with the team allows you to
evaluate its potential benefits and improve the project outcome.
DẠNG CÂU 648
1. Which of the following statements about a book could be a fact?
(A) "The book is the most interesting novel ever written."
(B) "The book has a complex plot and deep characters."
(C) "The book was published in 1998."
(D) "The book is boring to most readers."
Answer: (C)
Explanation: Statement (C) is a verifiable fact about the publication year, while the
other statements are subjective opinions.

2. You read a product review online. Which of the following is a fact?

(A) "This product is overpriced and not worth the money."
(B) "The product was released in March 2020."
(C) "This is the best product in the market."
(D) "Most people love this product."
Answer: (B)
Explanation: The release date of the product is a verifiable fact, while the other
statements are opinions.

3. Which of the following can be considered a fact about a painting?

(A) "The painting is the most beautiful artwork in the gallery."
(B) "The painting was created using oil on canvas."
(C) "The painting evokes a sense of calm and serenity."
(D) "The artist's style is revolutionary."
Answer: (B)
Explanation: The medium used for the painting is a fact that can be verified, whereas
the other statements are subjective.

4. Which statement about a city is a fact?

(A) "The city is the most exciting place to visit."
(B) "The city has a population of 1.5 million people."
(C) "The city feels too crowded for tourists."
(D) "The city is the best place to live."
Answer: (B)
Explanation: The population count is a verifiable fact, while the other statements are
opinions.
5. Which of the following statements about a scientific theory can be a fact?
(A) "The theory is the most accurate explanation of the phenomenon."
(B) "The theory was first proposed in 1973."
(C) "The theory is difficult to understand."
(D) "The theory will change the way we see the world."
Answer: (B)
Explanation: The year the theory was proposed is a verifiable fact, while the other
statements are subjective.

6. Which of the following statements about a concert could be considered a fact?

(A) "The concert was the most entertaining event of the year."
(B) "The concert lasted for three hours."
(C) "The concert felt too loud."
(D) "The band gave an unforgettable performance."
Answer: (B)
Explanation: The duration of the concert is a verifiable fact, while the other
statements are opinions.

7. Which of the following can be considered a fact about a historical event?

(A) "The event was the most significant in history."
(B) "The event occurred on July 4th, 1776."
(C) "The event was poorly documented."
(D) "The event changed the course of history."
Answer: (B)
Explanation: The date of the historical event is a verifiable fact, while the other
statements are subjective.

8. Which statement about a novel could be a fact?

(A) "The novel is an emotional rollercoaster."
(B) "The novel has 350 pages."
(C) "The novel is the author's best work."
(D) "The novel is hard to put down."
Answer: (B)
Explanation: The number of pages in the novel is a verifiable fact, while the other
statements are subjective.

9. Which of the following statements about a diet plan can be a fact?

(A) "The diet plan is the most effective way to lose weight."
(B) "The diet plan requires you to eat five small meals a day."
(C) "The diet plan is difficult to follow."
(D) "The diet plan is healthier than others."
Answer: (B)
Explanation: The requirement of eating five small meals a day is a verifiable fact,
while the other statements are opinions.

10. Which statement about a sports team could be a fact?

(A) "The team is the best in the league."
(B) "The team won 15 games this season."
(C) "The team has the most passionate fans."
(D) "The team is expected to win the championship."
Answer: (B)
Explanation: The number of games won is a verifiable fact, while the other
statements are subjective.

11. Which of the following statements about a scientific experiment can be a fact?
(A) "The experiment was groundbreaking in its findings."
(B) "The experiment was conducted in 2021."
(C) "The experiment was difficult to replicate."
(D) "The experiment provided valuable insights."
Answer: (B)
Explanation: The year the experiment was conducted is a verifiable fact, while the
other statements are opinions.
12. Which statement about a musical album could be considered a fact?
(A) "The album is the artist’s best work."
(B) "The album contains 12 tracks."
(C) "The album is a masterpiece."
(D) "The album has a timeless quality."
Answer: (B)
Explanation: The number of tracks on the album is a verifiable fact, while the other
statements are subjective.

13. Which of the following can be considered a fact about a landmark?

(A) "The landmark is the most impressive sight in the country."
(B) "The landmark is 100 meters tall."
(C) "The landmark attracts thousands of tourists each year."
(D) "The landmark is awe-inspiring."
Answer: (B)
Explanation: The height of the landmark is a verifiable fact, while the other
statements are opinions.

14. Which of the following statements about a recipe could be a fact?

(A) "The recipe makes the best chocolate cake."
(B) "The recipe calls for 200 grams of sugar."
(C) "The recipe is difficult to follow."
(D) "The recipe is a family favorite."
Answer: (B)
Explanation: The amount of sugar required by the recipe is a verifiable fact, while
the other statements are subjective.

15. Which statement about a weather forecast could be a fact?

(A) "The weather tomorrow will be perfect."
(B) "The temperature is expected to reach 75°F."
(C) "The weather forecast is usually accurate."
(D) "The forecast suggests a beautiful day ahead."
Answer: (B)
Explanation: The expected temperature is a verifiable fact, while the other statements
are opinions.

16. Which of the following statements about a speech can be a fact?

(A) "The speech was inspiring and moving."
(B) "The speech lasted 30 minutes."
(C) "The speech was the highlight of the event."
(D) "The speech was well-received by the audience."
Answer: (B)
Explanation: The duration of the speech is a verifiable fact, while the other
statements are subjective.

17. Which statement about a university could be a fact?

(A) "The university is the best in the country."
(B) "The university has 25,000 students enrolled."
(C) "The university has a beautiful campus."
(D) "The university is known for its strong academic programs."
Answer: (B)
Explanation: The number of students enrolled is a verifiable fact, while the other
statements are opinions.

18. Which of the following can be considered a fact about a company's product?
(A) "The product is the most innovative on the market."
(B) "The product was launched in April."
(C) "The product is overpriced."
(D) "The product has received mixed reviews."
Answer: (B)
Explanation: The launch date of the product is a verifiable fact, while the other
statements are subjective.

19. Which of the following statements about a famous author can be a fact?
(A) "The author is the greatest writer of the 20th century."
(B) "The author has written 10 books."
(C) "The author’s work is highly influential."
(D) "The author is a master of their craft."
Answer: (B)
Explanation: The number of books written by the author is a verifiable fact, while the
other statements are opinions.

20. Which statement about a tech company could be a fact?

(A) "The company is a leader in innovation."
(B) "The company has offices in 20 countries."
(C) "The company’s products are the best available."
(D) "The company is known for its customer service."
Answer: (B)
Explanation: The number of countries where the company has offices is a verifiable
fact, while the other statements are subjective.

21. Which of the following statements about a politician could be a fact?

(A) "The politician is the most effective leader in the country."
(B) "The politician was elected in 2018."
(C) "The politician is widely respected."
(D) "The politician is known for their honesty."
Answer: (B)
Explanation: The year of election is a verifiable fact, while the other statements are
opinions.
22. Which statement about a sports event could be considered a fact?
(A) "The event was the most exciting of the year."
(B) "The event was held on June 10th."
(C) "The event had the best athletes competing."
(D) "The event was a huge success."
Answer: (B)
Explanation: The date of the event is a verifiable fact, while the other statements are
subjective.

23. Which of the following can be considered a fact about a scientific discovery?
(A) "The discovery is the most important in recent years."
(B) "The discovery was made by a team of researchers in 2020."
(C) "The discovery will change the world."
(D) "The discovery is groundbreaking."
Answer: (B)
Explanation: The year and the fact that it was made by a team are verifiable, while
the other statements are opinions.

24. Which of the following statements about a popular TV show can be a fact?
(A) "The show is the most watched in history."
(B) "The show has 10 seasons."
(C) "The show has the best characters."
(D) "The show is a cultural phenomenon."
Answer: (B)
Explanation: The number of seasons is a verifiable fact, while the other statements
are subjective.

25. Which statement about an artist’s work could be a fact?

(A) "The artist’s work is truly inspiring."
(B) "The artist’s work was exhibited in the Louvre."
(C) "The artist’s work is better than most contemporary art."
(D) "The artist’s work has influenced many."
Answer: (B)
Explanation: The fact that the work was exhibited in a specific location is verifiable,
while the other statements are opinions.

26. Which of the following statements about a product review could be a fact?
(A) "The product is fantastic and a must-buy."
(B) "The product was reviewed by over 1,000 customers."
(C) "The product review is biased."
(D) "The product review is overly critical."
Answer: (B)
Explanation: The number of customer reviews is a verifiable fact, while the other
statements are subjective.

27. Which statement about a new law could be considered a fact?

(A) "The law will have a positive impact on society."
(B) "The law was passed by the government in 2021."
(C) "The law is controversial."
(D) "The law is necessary for progress."
Answer: (B)
Explanation: The year the law was passed is a verifiable fact, while the other
statements are opinions.

28. Which of the following statements about a museum could be a fact?

(A) "The museum is the most interesting in the city."
(B) "The museum was founded in 1890."
(C) "The museum’s collection is unparalleled."
(D) "The museum is a cultural treasure."
Answer: (B)
Explanation: The founding year of the museum is a verifiable fact, while the other
statements are subjective.
29. Which of the following statements about a restaurant could be a fact?
(A) "The restaurant is the best in town."
(B) "The restaurant was established in 1985."
(C) "The restaurant serves the most delicious food."
(D) "The restaurant has the best ambiance."
Answer: (B)
Explanation: The establishment year is a verifiable fact, while the other statements
are opinions.

30. Which statement about a scientific study could be considered a fact?

(A) "The study provides conclusive evidence."
(B) "The study was published in a peer-reviewed journal."
(C) "The study’s findings are groundbreaking."
(D) "The study is the most comprehensive on the subject."
Answer: (B)
Explanation: The publication in a peer-reviewed journal is a verifiable fact, while the
other statements are subjective.

31. Which of the following can be considered a fact about an author’s work?
(A) "The author’s work is considered a classic."
(B) "The author published their first novel in 2005."
(C) "The author’s work is emotionally powerful."
(D) "The author’s writing style is unique."
Answer: (B)
Explanation: The publication date of the author’s first novel is a verifiable fact, while
the other statements are opinions.

32. Which statement about a fashion brand could be a fact?

(A) "The brand is the most stylish on the market."
(B) "The brand launched its first collection in 2010."
(C) "The brand is known for its quality."
(D) "The brand sets the trend in the fashion industry."
Answer: (B)
Explanation: The launch date of the brand’s first collection is a verifiable fact, while
the other statements are subjective.

33. Which of the following statements about a popular smartphone can be a fact?
(A) "The smartphone has a battery life of up to 24 hours."
(B) "The smartphone is the best on the market."
(C) "The smartphone is user-friendly."
(D) "The smartphone offers great value for money."
Answer: (A)
Explanation: The battery life is a verifiable fact, while the other statements are
opinions.

34. Which statement about a famous building could be considered a fact?

(A) "The building is the tallest in the city."
(B) "The building is an architectural masterpiece."
(C) "The building is iconic."
(D) "The building has the best view."
Answer: (A)
Explanation: The height of the building compared to others in the city is a verifiable
fact, while the other statements are subjective.

35. Which of the following can be considered a fact about a TV commercial?

(A) "The commercial is the most memorable of the year."
(B) "The commercial was aired during the Super Bowl."
(C) "The commercial is well-produced."
(D) "The commercial effectively captures the brand’s message."
Answer: (B)
Explanation: The fact that the commercial was aired during a specific event is
verifiable, while the other statements are opinions.

36. Which statement about an election could be a fact?

(A) "The election was the most important in recent history."
(B) "The election took place in November."
(C) "The election was hotly contested."
(D) "The election changed the political landscape."
Answer: (B)
Explanation: The timing of the election is a verifiable fact, while the other statements
are subjective.

37. Which of the following statements about a car model can be a fact?
(A) "The car has a top speed of 150 mph."
(B) "The car is the most reliable on the market."
(C) "The car offers the smoothest ride."
(D) "The car is the best value for money."
Answer: (A)
Explanation: The car’s top speed is a verifiable fact, while the other statements are
opinions.

38. Which statement about a video game could be considered a fact?

(A) "The game is the most popular of the year."
(B) "The game was released in September."
(C) "The game is highly addictive."
(D) "The game has excellent graphics."
Answer: (B)
Explanation: The release date of the game is a verifiable fact, while the other
statements are subjective.
39. Which of the following statements about a research paper could be a fact?
(A) "The paper was cited 50 times in other research."
(B) "The paper is the most influential in its field."
(C) "The paper presents groundbreaking findings."
(D) "The paper is well-written and clear."
Answer: (A)
Explanation: The number of citations is a verifiable fact, while the other statements
are opinions.

40. Which statement about a travel destination could be considered a fact?

(A) "The destination is the most beautiful place in the world."
(B) "The destination is 200 miles from the capital city."
(C) "The destination offers the best experiences."
(D) "The destination is a must-visit."
Answer: (B)
Explanation: The distance from the capital city is a verifiable fact, while the other
statements are subjective.

DẠNG CÂU 649

1. You notice that your computer slows down significantly whenever you open
multiple applications at once. What is the most likely cause?
(A) The applications are not compatible with your computer.
(B) Your computer has too many temporary files.
(C) Your computer doesn’t have enough RAM.
(D) The applications are outdated.
Answer: (C)
Explanation: Insufficient RAM can cause the computer to slow down when multiple
applications are running simultaneously.

2. Every time you turn on the vacuum cleaner, the TV screen in the same room
flickers. What is the most likely cause?
(A) The TV is malfunctioning.
(B) The vacuum cleaner and the TV are on the same electrical circuit.
(C) The vacuum cleaner is too powerful.
(D) The TV's power cord is damaged.
Answer: (B)
Explanation: Electrical interference from devices on the same circuit can cause
flickering or other issues.

3. Your car’s dashboard warning lights intermittently flash on and off while
driving. What is the most likely cause?
(A) The car’s battery is low.
(B) The car’s alternator is failing.
(C) The dashboard lights are malfunctioning.
(D) The car’s wiring is faulty.
Answer: (D)
Explanation: Faulty wiring can cause intermittent electrical issues like flickering
dashboard lights.

4. Your home Wi-Fi connection drops whenever the microwave is in use. What is
the most likely cause?
(A) The microwave is interfering with the Wi-Fi signal.
(B) The Wi-Fi router is malfunctioning.
(C) The microwave is drawing too much power.
(D) The Wi-Fi signal is too weak.
Answer: (A)
Explanation: Microwaves can interfere with Wi-Fi signals, especially if they operate
on similar frequencies.

5. You notice that one side of your refrigerator is warm while the other side is
cold. What is the most likely cause?
(A) The refrigerator’s door seal is broken.
(B) The refrigerator’s thermostat is malfunctioning.
(C) The refrigerator’s cooling fan is blocked.
(D) The refrigerator is overfilled with food.
Answer: (C)
Explanation: A blocked cooling fan can cause uneven cooling in a refrigerator.

6. When you turn on your home’s ceiling fan, the lights in the room dim slightly.
What is the most likely cause?
(A) The ceiling fan is malfunctioning.
(B) The electrical circuit is overloaded.
(C) The light bulbs need to be replaced.
(D) The ceiling fan is not properly installed.
Answer: (B)
Explanation: An overloaded electrical circuit can cause lights to dim when additional
devices, like a ceiling fan, are turned on.

7. Your washing machine shakes excessively during the spin cycle. What is the
most likely cause?
(A) The washing machine is overloaded.
(B) The washing machine’s drum is broken.
(C) The washing machine is not level.
(D) The washing machine’s motor is failing.
Answer: (C)
Explanation: An unlevel washing machine can cause excessive shaking during the
spin cycle.

8. You hear a rattling noise coming from your car’s engine while driving at high
speeds. What is the most likely cause?
(A) The car’s engine is overheating.
(B) The car’s oil level is low.
(C) The car’s spark plugs are worn out.
(D) The car’s exhaust system is loose.
Answer: (D)
Explanation: A loose exhaust system can cause a rattling noise, especially at high
speeds.

9. Your smartphone overheats quickly when you use certain apps. What is the
most likely cause?
(A) The smartphone’s battery is defective.
(B) The apps are using too much processing power.
(C) The smartphone’s cooling system is malfunctioning.
(D) The smartphone’s charger is faulty.
Answer: (B)
Explanation: Certain apps can use a lot of processing power, causing the smartphone
to overheat.

10. You notice water pooling around the base of your dishwasher after it runs.
What is the most likely cause?
(A) The dishwasher’s drain is clogged.
(B) The dishwasher’s door seal is damaged.
(C) The dishwasher is overloaded with dishes.
(D) The dishwasher’s water supply line is leaking.
Answer: (B)
Explanation: A damaged door seal can cause water to leak out during the
dishwasher’s cycle.

11. The lights in your kitchen flicker every time you use the toaster. What is the
most likely cause?
(A) The toaster is faulty.
(B) The kitchen circuit is overloaded.
(C) The toaster and lights are on the same electrical circuit.
(D) The kitchen lights need new bulbs.
Answer: (C)
Explanation: If the toaster and lights share the same circuit, the high power draw
from the toaster can cause the lights to flicker.

12. Your car’s engine takes longer to start in cold weather. What is the most
likely cause?
(A) The car’s battery is losing power.
(B) The car’s engine oil is too thick.
(C) The car’s spark plugs are worn out.
(D) The car’s fuel pump is malfunctioning.
Answer: (B)
Explanation: Cold weather can cause engine oil to thicken, making it harder for the
engine to start.

13. You notice a burning smell coming from your clothes dryer. What is the most
likely cause?
(A) The dryer is overheating.
(B) The dryer’s lint trap is full.
(C) The dryer’s motor is failing.
(D) The dryer’s vent is blocked.
Answer: (D)
Explanation: A blocked dryer vent can cause overheating, leading to a burning smell.

14. Your laptop’s battery drains quickly, even when it’s not in use. What is the
most likely cause?
(A) The laptop’s battery is defective.
(B) The laptop is running too many background processes.
(C) The laptop’s power settings are not optimized.
(D) The laptop’s charger is faulty.
Answer: (B)
Explanation: Background processes can drain the battery even when the laptop is not
in active use.

15. You hear a grinding noise when you press the brakes on your car. What is the
most likely cause?
(A) The car’s brake pads are worn out.
(B) The car’s brake fluid is low.
(C) The car’s tires are not aligned.
(D) The car’s engine is malfunctioning.
Answer: (A)
Explanation: Worn-out brake pads can cause a grinding noise when the brakes are
applied.

16. Your smartphone’s screen doesn’t respond to touch inputs. What is the most
likely cause?
(A) The smartphone’s battery is low.
(B) The smartphone’s screen is damaged.
(C) The smartphone’s software needs updating.
(D) The smartphone’s touch sensitivity is set too low.
Answer: (B)
Explanation: A damaged screen is the most common reason for a touchscreen not
responding to inputs.

17. Your laptop frequently crashes when running a specific program. What is the
most likely cause?
(A) The program is not compatible with your operating system.
(B) Your laptop doesn’t have enough RAM.
(C) Your laptop’s hard drive is failing.
(D) The program is outdated.
Answer: (A)
Explanation: Compatibility issues between a program and the operating system can
cause frequent crashes.

18. You notice that your home’s water heater is making a popping noise. What is
the most likely cause?
(A) The water heater is overheating.
(B) There is sediment buildup in the water heater.
(C) The water heater’s thermostat is malfunctioning.
(D) The water heater is low on water.
Answer: (B)
Explanation: Sediment buildup in the water heater can cause popping noises as the
water heats up.

19. Your car pulls to one side when you brake. What is the most likely cause?
(A) The car’s tires are unevenly worn.
(B) The car’s brakes are not properly aligned.
(C) The car’s steering system is malfunctioning.
(D) The car’s brake fluid is low.
Answer: (B)
Explanation: Misaligned brakes can cause the car to pull to one side when braking.

20. You notice that your house’s central air conditioning system is not cooling the
house evenly. What is the most likely cause?
(A) The air conditioning system is low on refrigerant.
(B) The air filters are clogged.
(C) The air ducts are blocked.
(D) The thermostat is malfunctioning.
Answer: (C)
Explanation: Blocked air ducts can prevent cool air from reaching all areas of the
house, leading to uneven cooling.
21. You hear a loud knocking noise from your washing machine during the spin
cycle. What is the most likely cause?
(A) The washing machine is unbalanced.
(B) The washing machine’s drum is broken.
(C) The washing machine’s motor is failing.
(D) The washing machine is overloaded.
Answer: (A)
Explanation: An unbalanced load can cause the washing machine to make loud
knocking noises during the spin cycle.

22. Your car’s headlights dim when you turn on the air conditioning. What is the
most likely cause?
(A) The car’s battery is weak.
(B) The car’s alternator is failing.
(C) The air conditioning system is drawing too much power.
(D) The car’s wiring is faulty.
Answer: (C)
Explanation: The air conditioning system can draw a significant amount of power,
causing the headlights to dim.

23. You notice that your house’s furnace is constantly running, even when the
thermostat is set to a low temperature. What is the most likely cause?
(A) The furnace’s thermostat is malfunctioning.
(B) The furnace’s air filter is clogged.
(C) The furnace is too small for the house.
(D) The furnace’s blower motor is failing.
Answer: (A)
Explanation: A malfunctioning thermostat can cause the furnace to run continuously,
even when it should be off.
24. Your car’s engine sputters when accelerating. What is the most likely cause?
(A) The car’s fuel injectors are clogged.
(B) The car’s spark plugs are worn out.
(C) The car’s air filter is dirty.
(D) The car’s exhaust system is leaking.
Answer: (A)
Explanation: Clogged fuel injectors can prevent the engine from getting enough fuel,
causing it to sputter when accelerating.

25. You notice a musty smell coming from your home’s air vents. What is the
most likely cause?
(A) The air ducts are dirty.
(B) The air conditioning system is leaking refrigerant.
(C) The air filters are clogged.
(D) The house has a high humidity level.
Answer: (A)
Explanation: Dirty air ducts can harbor mold and mildew, which can produce a
musty smell when the air flows through them.

26. Your laptop’s fan is running constantly, even when the computer is idle.
What is the most likely cause?
(A) The laptop’s battery is overheating.
(B) The laptop’s cooling system is blocked.
(C) The laptop’s processor is overworked.
(D) The laptop’s operating system needs updating.
Answer: (C)
Explanation: An overworked processor can cause the fan to run constantly to keep
the laptop cool.

27. Your car’s tire pressure warning light comes on, even though the tires are
properly inflated. What is the most likely cause?
(A) The tire pressure sensors are faulty.
(B) The car’s battery is low.
(C) The tires are not properly aligned.
(D) The car’s brakes are worn out.
Answer: (A)
Explanation: Faulty tire pressure sensors can cause the warning light to come on
even if the tires are properly inflated.

28. You hear a whistling sound coming from your home’s windows on a windy
day. What is the most likely cause?
(A) The windows are not properly sealed.
(B) The window glass is cracked.
(C) The window screens are loose.
(D) The wind is too strong.
Answer: (A)
Explanation: Poorly sealed windows can allow air to pass through, causing a
whistling sound on windy days.

29. Your car’s engine stalls when coming to a stop. What is the most likely cause?
(A) The car’s fuel filter is clogged.
(B) The car’s alternator is failing.
(C) The car’s transmission is malfunctioning.
(D) The car’s battery is dead.
Answer: (A)
Explanation: A clogged fuel filter can restrict fuel flow to the engine, causing it to
stall when idling or stopping.

30. Your house’s circuit breaker trips whenever you use the hairdryer in the
bathroom. What is the most likely cause?
(A) The hairdryer is defective.
(B) The bathroom circuit is overloaded.
(C) The circuit breaker is faulty.
(D) The bathroom outlet is not grounded.
Answer: (B)
Explanation: Using a high-wattage appliance like a hairdryer on an already
overloaded circuit can cause the breaker to trip.

31. You notice that your car’s gas mileage has decreased significantly. What is
the most likely cause?
(A) The car’s tires are underinflated.
(B) The car’s fuel injectors are dirty.
(C) The car’s air filter is clogged.
(D) The car’s engine oil is old.
Answer: (A)
Explanation: Underinflated tires can increase rolling resistance, leading to reduced
gas mileage.

32. Your smartphone’s battery doesn’t hold a charge as long as it used to. What
is the most likely cause?
(A) The smartphone’s charger is defective.
(B) The smartphone’s battery is aging.
(C) The smartphone has too many apps installed.
(D) The smartphone’s power settings are incorrect.
Answer: (B)
Explanation: Batteries lose their capacity to hold a charge over time, which is likely
the cause of reduced battery life.

33. Your home’s smoke detector goes off every time you use the oven. What is the
most likely cause?
(A) The oven is overheating.
(B) The smoke detector is too close to the kitchen.
(C) The oven’s temperature setting is too high.
(D) The smoke detector’s battery is low.
Answer: (B)
Explanation: A smoke detector placed too close to the kitchen may be triggered by
heat or steam from cooking.

34. Your laptop’s screen flickers whenever you adjust the screen angle. What is
the most likely cause?
(A) The laptop’s graphics card is failing.
(B) The laptop’s screen hinges are loose.
(C) The laptop’s display cable is damaged.
(D) The laptop’s battery is low.
Answer: (C)
Explanation: A damaged display cable can cause the screen to flicker when the angle
is adjusted.

35. You hear a loud bang from your water heater when it turns on. What is the
most likely cause?
(A) The water heater is overheating.
(B) There is sediment buildup in the water heater.
(C) The water heater’s thermostat is malfunctioning.
(D) The water heater is low on water.
Answer: (B)
Explanation: Sediment buildup in the water heater can cause pressure to build up,
leading to a loud bang when the heater turns on.

36. Your car’s engine misfires when accelerating. What is the most likely cause?
(A) The car’s fuel injectors are dirty.
(B) The car’s spark plugs are worn out.
(C) The car’s air filter is clogged.
(D) The car’s catalytic converter is failing.
Answer: (B)
Explanation: Worn-out spark plugs can cause the engine to misfire during
acceleration.

37. Your house’s water pressure is suddenly low in all faucets. What is the most
likely cause?
(A) The house’s main water valve is partially closed.
(B) The house’s water heater is malfunctioning.
(C) The house’s plumbing is clogged.
(D) The water supply line is leaking.
Answer: (A)
Explanation: A partially closed main water valve can restrict water flow to the entire
house, leading to low water pressure.

38. Your car makes a squealing noise when you start it in the morning. What is
the most likely cause?
(A) The car’s serpentine belt is worn out.
(B) The car’s battery is low.
(C) The car’s alternator is failing.
(D) The car’s starter motor is malfunctioning.
Answer: (A)
Explanation: A worn or loose serpentine belt can cause a squealing noise, especially
when the car is started.

39. Your laptop freezes whenever you try to run a specific program. What is the
most likely cause?
(A) The program is not compatible with your operating system.
(B) Your laptop doesn’t have enough RAM.
(C) Your laptop’s hard drive is failing.
(D) The program is corrupted.
Answer: (D)
Explanation: A corrupted program can cause the laptop to freeze whenever it is run.

40. You notice that your car’s brake pedal feels soft and goes to the floor when
pressed. What is the most likely cause?
(A) The car’s brake fluid is low.
(B) The car’s brake pads are worn out.
(C) The car’s tires are not aligned.
(D) The car’s brake lines are damaged.
Answer: (A)
Explanation: Low brake fluid can cause the brake pedal to feel soft and require more
pressure to engage the brakes.

DẠNG CÂU 650

1. Which of the following situations best exemplifies “remedy,” where someone
fixes a problem they caused?
 (A) John is late to his friend’s birthday party and apologizes for the delay.
 (B) John accidentally deletes a document from his coworker’s computer and
offers to help recreate the document. (Correct Answer)
 (C) John forgets to bring his friend’s book and promises to return it the next
day.
 (D) John borrows his friend’s car and returns it with an empty tank, but assures
his friend he will fill it up next time.
2. Which of the following situations best demonstrates “reconciliation,” where
two people restore friendly relations after a misunderstanding?
 (A) Emily and Clara have an argument, and they both stop talking to each
other.
 (B) After a disagreement, Emily apologizes to Clara and invites her to lunch to
talk things through. (Correct Answer)
 (C) Emily ignores Clara after their argument, hoping the problem will go away
on its own.
  (D) Clara forgives Emily but avoids interacting with her afterward.
3. Which of the following situations best illustrates “preventative action,” where
someone takes steps to avoid potential problems?
 (A) Alex studies for an exam the night before, hoping to remember everything.
 (B) Alex creates a study plan two weeks before the exam to make sure he’s
well-prepared in advance. (Correct Answer)
 (C) Alex waits until the day of the exam to ask his classmates for notes he
missed.
 (D) Alex assumes he knows enough and doesn’t prepare for the exam.
4. Which of the following situations best exemplifies “making amends,” where
someone compensates for a wrong they committed?
 (A) Rachel forgets to call her friend back after promising to do so. She calls the
next day and apologizes.
 (B) Rachel accidentally scratches her friend’s car and pays for the repair.
(Correct Answer)
 (C) Rachel arrives late to her friend’s dinner party and tells her it won’t happen
again.
 (D) Rachel borrows her friend’s book and returns it a week later than promised
without saying anything.
5. Which of the following situations best demonstrates “proactive behavior,”
where someone anticipates and addresses potential issues before they arise?
 (A) David notices that the printer is running low on ink and orders more before
it runs out. (Correct Answer)
 (B) David waits for the printer to run out of ink, then orders more.
 (C) David sees that the printer is low on ink but doesn’t order more, thinking
someone else will handle it.
 (D) David assumes there’s enough ink for the time being and continues printing
without checking.
6. Which of the following situations best exemplifies "restitution," where
someone compensates for a loss through appropriate action?
  (A) Michael accidentally damages a colleague’s work during a project and
quietly fixes the mistake without telling anyone.
 (B) Michael accidentally deletes a coworker’s report and offers to help them
recreate it, while also writing a portion himself. (Correct Answer)
 (C) Michael promises to be more careful next time after losing a coworker’s
file.
 (D) Michael blames a technical issue for losing his coworker’s report and
advises them to back up their work in the future.
7. Which of the following scenarios demonstrates "reconciliation," where two
parties actively repair a damaged relationship after a disagreement?
 (A) Emma and Laura stop speaking to each other after an argument over a
project.
 (B) Emma invites Laura to discuss the disagreement, and they both apologize
for their roles in the misunderstanding, agreeing on how to move forward.
(Correct Answer)
 (C) Emma tells Laura she was wrong and expects her to apologize before
resuming their friendship.
 (D) Emma and Laura ignore the conflict and act like nothing happened, hoping
it will resolve itself.
8. Which of the following situations best illustrates "mitigation," where someone
reduces the negative impact of their actions?
 (A) Julia accidentally misses an important deadline. She apologizes and offers
to work overtime to complete the project as quickly as possible. (Correct
Answer)
 (B) Julia misses the deadline and blames miscommunication with her team,
offering no solution.
 (C) Julia ignores the missed deadline and moves on to other tasks without
addressing it.
 (D) Julia asks her manager to extend the deadline without explaining the cause
of the delay.
9. Which of the following situations best exemplifies "compensation" for a
significant inconvenience caused to others?
 (A) David borrows his friend’s car and accidentally scratches it. He apologizes
and offers to pay for the repair. (Correct Answer)
 (B) David borrows his friend’s car and returns it with an empty gas tank,
promising to fill it next time.
 (C) David borrows his friend’s car and is late returning it, but apologizes for
the delay.
 (D) David borrows his friend’s car and breaks the radio, but assures his friend
it’s not a big deal.
10. Which situation best demonstrates "accountability" with appropriate
compensation for a mistake at work?
 (A) Rebecca accidentally sends incorrect data to a client and quietly fixes the
report without informing anyone.
 (B) Rebecca sends a follow-up email to the client acknowledging her mistake,
providing the corrected data, and offering to extend the client’s project deadline
as compensation. (Correct Answer)
 (C) Rebecca ignores the mistake and hopes the client doesn't notice.
 (D) Rebecca apologizes to the client but makes no effort to compensate for the
error.
11. Which of the following best demonstrates "remedial action" taken to
compensate for an error that disrupted a team’s workflow?
 (A) John’s oversight caused a delay in his team’s project. He admits his
mistake and ensures it won’t happen again.
 (B) John’s oversight caused a delay in his team’s project. He apologizes and
stays late to make up for lost time, completing the delayed tasks. (Correct
Answer)
 (C) John’s oversight caused a delay in his team’s project. He shifts the blame to
an unclear brief from the manager.
 (D) John’s oversight caused a delay in his team’s project, and he leaves it to his
team to catch up on their own.
12. Which situation best exemplifies "proportional compensation" where the
action taken matches the severity of the mistake?
 (A) Lisa is late to a team meeting and buys coffee for everyone as an apology.
 (B) Lisa accidentally shares confidential information and offers to resign, even
though no major harm was done.
 (C) Lisa accidentally deletes a coworker’s important data and helps them redo
the work while extending the project deadline to make up for lost time.
(Correct Answer)
 (D) Lisa accidentally deletes a coworker’s data but only apologizes without
taking further action.
13. Which of the following situations best illustrates "anticipatory
compensation," where someone preempts potential future issues with proactive
actions?
 (A) Daniel realizes a delay in delivering materials might occur, so he notifies
the client in advance and offers them a discount for any inconvenience this
could cause. (Correct Answer)
 (B) Daniel waits until the client complains about the delay before addressing
the issue.
 (C) Daniel assumes the delay won’t matter as the client is usually
understanding.
 (D) Daniel keeps quiet about the delay and rushes to finish on time, risking
quality.
14. Which of the following best exemplifies "fair compensation" in a situation
where someone caused financial loss to another party?
 (A) Sarah damages a friend’s expensive camera and offers to contribute half of
the repair costs.
 (B) Sarah accidentally breaks her friend’s camera and offers to buy a new one
of the same model and condition. (Correct Answer)
 (C) Sarah apologizes for breaking her friend’s camera and promises to be more
careful in the future.
  (D) Sarah offers to buy a cheaper, used replacement instead of covering the full
cost.
15. Which situation demonstrates "ethical compensation" where integrity is
maintained while resolving a mistake?
 (A) Robert makes an error in a client’s account and fixes it without notifying
his manager, hoping no one will notice.
 (B) Robert informs both the client and his manager of the error, corrects it, and
offers the client a free service upgrade as compensation. (Correct Answer)
 (C) Robert hides the mistake and hopes that the client won’t bring it up.
 (D) Robert blames a technical glitch for the error and doesn’t offer any further
assistance.
16. Which of the following situations best exemplifies “accountability” where
someone takes full responsibility for their actions?
 (A) John misses a meeting and blames traffic for the delay.
 (B) John arrives late to a meeting and apologizes, explaining he had other
priorities.
 (C) John misses a meeting and immediately sends an apology email, offering to
make up for his absence by providing a detailed summary afterward. (Correct
Answer)
 (D) John is late to a meeting but doesn’t mention it, assuming his team
understands.
17. Which of the following situations best exemplifies “integrity” where someone
acts honestly despite the personal cost?
 (A) Emma notices an error in a report but doesn’t bring it up to avoid trouble.
 (B) Emma discovers an error in a report and fixes it quietly without telling
anyone.
 (C) Emma notices an error in a report she submitted and promptly informs her
manager, offering to correct the mistake even though it may damage her
reputation. (Correct Answer)
 (D) Emma discovers a mistake but assumes it’s too minor to address.
18. Which of the following situations best exemplifies “collaboration” where
team members work together effectively to achieve a common goal?
 (A) Mike finishes his part of a group project and waits for others to complete
theirs.
 (B) Mike actively shares ideas with his team and helps others with their tasks
when needed. (Correct Answer)
 (C) Mike focuses solely on his own tasks, ignoring feedback from others.
 (D) Mike completes his tasks independently and doesn’t ask for help from his
team.
19. Which of the following situations best exemplifies “empathy” where someone
shows understanding and care for another’s feelings?
 (A) Lisa notices her colleague is stressed but doesn’t offer help because she’s
busy.
 (B) Lisa sees her colleague is stressed and offers to take on some of their
workload to ease the pressure. (Correct Answer)
 (C) Lisa tells her colleague that stress is normal and everyone deals with it.
 (D) Lisa avoids talking to her colleague, thinking they’ll resolve their stress on
their own.
20. Which of the following situations best exemplifies “initiative” where someone
takes action without being prompted by others?
 (A) Alex notices an issue with the project and waits for his manager to address
it.
 (B) Alex identifies a problem with the project and proposes a solution to his
manager before it becomes a major issue. (Correct Answer)
 (C) Alex sees a potential issue but assumes someone else will handle it.
 (D) Alex waits until the problem becomes urgent before bringing it up.
21. Which of the following situations best exemplifies “conflict resolution” where
someone effectively manages and resolves a disagreement?
 (A) Sarah and Tom have a disagreement and decide to avoid each other until
things calm down.
  (B) Sarah and Tom discuss their differences and reach a compromise that
satisfies both of them. (Correct Answer)
 (C) Sarah insists on her point of view and refuses to consider Tom’s opinion.
 (D) Sarah and Tom argue and then agree to disagree without resolving the
issue.
22. Which of the following situations best exemplifies “resilience” where someone
recovers quickly from setbacks and continues working effectively?
 (A) James faces a difficult task and gives up after his first attempt fails.
 (B) James encounters obstacles but keeps working hard and eventually finds a
solution. (Correct Answer)
 (C) James blames the difficulty of the task and moves on to something easier.
 (D) James tries once, fails, and decides to leave the task for someone else.
23. Which of the following situations best exemplifies “proactivity” where
someone anticipates potential issues and addresses them before they become
problems?
 (A) Emily notices a supply shortage but waits for her manager to take action.
 (B) Emily identifies a potential shortage and orders more supplies to prevent
disruption. (Correct Answer)
 (C) Emily realizes there might be a shortage but assumes it won’t be an issue.
 (D) Emily does nothing, expecting the shortage to resolve itself.
24. Which of the following situations best exemplifies “adaptability” where
someone successfully adjusts to new circumstances?
 (A) John continues using the same method for his project even though
requirements have changed.
 (B) John adjusts his approach to meet the new project requirements and
deadlines. (Correct Answer)
 (C) John expresses frustration at the changes but does not alter his work
process.
 (D) John completes the project the old way and hopes it will still meet
expectations.
25. Which of the following situations best exemplifies “decision-making” where
someone makes a well-considered choice under pressure?
 (A) David quickly makes a decision without analyzing all the options, hoping it
works out.
 (B) David carefully evaluates all possible outcomes and makes an informed
decision in a short time. (Correct Answer)
 (C) David delays making a decision, hoping that the situation will resolve
itself.
 (D) David makes no decision and leaves the responsibility to someone else
26. Which of the following situations best exemplifies “accountability” where
someone takes responsibility for their actions or mistakes?
 (A) John misses an important deadline but blames the project manager for poor
communication.
 (B) John misses the deadline and apologizes to his team, offering to work
overtime to complete the project. (Correct Answer)
 (C) John misses the deadline and ignores it, hoping no one will notice.
 (D) John informs his team about the delay but does nothing to fix the problem.
27. Which of the following situations best exemplifies “integrity” where someone
chooses to do the right thing even when it’s difficult?
 (A) Emily discovers that she made a mistake in a financial report and corrects it
without informing anyone.
 (B) Emily notices a mistake in her report and informs her supervisor, even
though it might affect her performance review. (Correct Answer)
 (C) Emily realizes a mistake was made but decides not to fix it because it
hasn’t been noticed yet.
 (D) Emily fixes the mistake quietly and takes credit for catching it.
28. Which of the following situations best exemplifies “collaboration” where
team members work together to achieve a shared goal?
 (A) Mike works on his own part of the project and only checks in with his
teammates at the end.
  (B) Mike and his team meet regularly to discuss progress, share ideas, and
solve problems together. (Correct Answer)
 (C) Mike lets his teammates handle the majority of the work and only
contributes when asked.
 (D) Mike prefers to work independently and doesn’t communicate with his
team until the project is finished.
29. Which of the following situations best exemplifies “empathy” where someone
shows understanding and compassion towards others?
 (A) Sarah notices that her coworker is stressed but says nothing because she
has her own work to do.
 (B) Sarah offers to help her coworker finish a task after noticing they are
overwhelmed and behind on deadlines. (Correct Answer)
 (C) Sarah advises her coworker to just relax without offering any specific
support.
 (D) Sarah ignores her coworker’s stress, thinking they should handle their own
workload.
30. Which of the following situations best exemplifies “initiative” where someone
takes proactive steps without waiting for instructions?
 (A) Alex waits for his supervisor to give him more tasks after finishing his
current work.
 (B) Alex notices an inefficiency in the workflow and suggests a new system to
improve productivity without being asked. (Correct Answer)
 (C) Alex avoids making suggestions because he thinks it’s not his
responsibility.
 (D) Alex completes only the tasks he is directly assigned and avoids taking on
extra work.
31. Which of the following situations best exemplifies “conflict resolution” where
two people work through their differences to find a solution?
 (A) Jane and Tom have a disagreement and decide to stop working together to
avoid further conflict.
  (B) Jane and Tom discuss their disagreement calmly and reach a compromise
that allows them to continue working effectively. (Correct Answer)
 (C) Jane avoids talking to Tom after their argument, hoping the issue will
resolve itself.
 (D) Jane insists on doing things her way, without considering Tom’s input.
32. Which of the following situations best exemplifies “resilience” where someone
continues to perform despite setbacks?
 (A) James faces difficulties on his project and decides to quit because it’s too
challenging.
 (B) James encounters several obstacles in his project but keeps pushing through
until he finds a solution. (Correct Answer)
 (C) James gives up easily when things don’t go as planned.
 (D) James blames external factors for the problems in his project and doesn’t
try to overcome them.
33. Which of the following situations best exemplifies “proactivity” where
someone anticipates potential issues and addresses them before they become
problems?
 (A) Emily realizes the project might go over budget but waits until the final
report to discuss it with her manager.
 (B) Emily notices the project might exceed the budget and informs her manager
immediately, suggesting cost-saving measures. (Correct Answer)
 (C) Emily assumes the budget issue will resolve itself and does nothing.
 (D) Emily avoids mentioning the budget problem, hoping her manager won’t
notice.
34. Which of the following situations best exemplifies “adaptability” where
someone adjusts to changing circumstances?
 (A) David continues using the same approach for a project even though the
requirements have changed.
 (B) David quickly adjusts his strategy when the project requirements change,
ensuring he meets the new expectations. (Correct Answer)
  (C) David refuses to adapt to the new requirements because he’s used to the old
system.
 (D) David struggles to change his approach but doesn’t ask for help.
35. Which of the following situations best exemplifies “time management” where
someone effectively organizes their tasks to meet deadlines?
 (A) Tom waits until the last minute to start working on his tasks, which leads to
rushed and incomplete work.
 (B) Tom plans his work in advance, sets priorities, and completes each task
well before the deadline. (Correct Answer)
 (C) Tom focuses only on the easiest tasks first, leaving the difficult ones until
the deadline is near.
 (D) Tom does his work as it comes in without setting any particular schedule.
36. Which of the following situations best exemplifies “troubleshooting” where
someone identifies and resolves a technical issue?
 (A) Mark notices that his computer is running slow and ignores the issue,
hoping it will improve on its own.
 (B) Mark realizes that his computer is slow, runs a virus scan, and clears
unnecessary files to improve performance. (Correct Answer)
 (C) Mark contacts technical support without trying to fix the issue himself.
 (D) Mark decides to replace the computer without attempting to identify the
problem.
37. Which of the following situations best exemplifies “data security” where
someone takes actions to protect sensitive information?
 (A) Sarah stores her passwords in a file on her desktop for easy access.
 (B) Sarah uses a secure password manager to store all her passwords and
enables two-factor authentication for her accounts. (Correct Answer)
 (C) Sarah reuses the same password across multiple sites because it's easier to
remember.
 (D) Sarah shares her login information with a coworker to save time.
38. Which of the following situations best exemplifies “software update” where
someone keeps their system up-to-date for better performance and security?
  (A) John ignores notifications about software updates, assuming they are
unnecessary.
 (B) John regularly updates his software whenever new versions are available to
ensure better performance and security. (Correct Answer)
 (C) John only updates his software when his system starts to malfunction.
 (D) John avoids updating his software because he worries it will slow down his
computer.
39. Which of the following situations best exemplifies “automation” where
technology is used to perform repetitive tasks without human intervention?
 (A) Lisa manually enters the same data into multiple spreadsheets every day.
 (B) Lisa sets up an automated system to import data into all spreadsheets,
saving time and reducing errors. (Correct Answer)
 (C) Lisa asks a coworker to help her input the data, thinking it will go faster.
 (D) Lisa ignores automation tools because she believes manual entry is more
accurate.
40. Which of the following situations best exemplifies “cloud storage” where data
is stored remotely for easy access and backup?
 (A) Alex saves all his project files on his local hard drive, without making any
backups.
 (B) Alex saves his files to a cloud storage service, ensuring they are backed up
and accessible from any device. (Correct Answer)
 (C) Alex stores important files on a USB drive and hopes it won’t get lost or
damaged.
 (D) Alex emails important files to himself as a backup instead of using a cloud
service.
41. Which of the following situations best exemplifies “cybersecurity” where
someone protects their digital devices from threats?
 (A) Emily clicks on a suspicious email link because it looks important.
 (B) Emily installs antivirus software, uses firewalls, and avoids opening
suspicious emails to protect her computer from cyberattacks. (Correct
Answer)
  (C) Emily ignores security updates and assumes her device is secure enough.
 (D) Emily disables her antivirus software to improve her computer's
performance.
42. Which of the following situations best exemplifies “remote collaboration”
where technology is used to work together from different locations?
 (A) Mike waits until the team meets in person to discuss their project.
 (B) Mike uses video conferencing and shared documents to collaborate with his
team in real time, even though they are in different locations. (Correct
Answer)
 (C) Mike emails his portion of the project to his team without discussing it with
them.
 (D) Mike works on the project alone because he finds remote collaboration
difficult.
43. Which of the following situations best exemplifies “backup” where data is
duplicated to prevent loss?
 (A) David stores his important documents on a single hard drive and does not
back them up anywhere else.
 (B) David regularly backs up his important files to both an external hard drive
and a cloud storage service. (Correct Answer)
 (C) David relies on his computer's built-in recovery system without making
separate backups.
 (D) David only backs up his files when he thinks his computer might fail.
44. Which of the following situations best exemplifies “digital literacy” where
someone demonstrates the ability to effectively use technology for various tasks?
 (A) Jane struggles to use new software but refuses to ask for help or look up
tutorials.
 (B) Jane takes an online course to improve her skills with new software and
applies the knowledge to her job effectively. (Correct Answer)
 (C) Jane avoids using the new software and sticks to outdated methods she is
more comfortable with.
  (D) Jane ignores the features of the software and uses only the basic functions
she understands.
45. Which of the following situations best exemplifies “artificial intelligence”
where machines are used to simulate human decision-making?
 (A) Tom uses a basic calculator to add up numbers for his report.
 (B) Tom uses an AI-powered tool to analyze large sets of data and make
predictions based on patterns. (Correct Answer)
 (C) Tom manually reviews all data, assuming that machines cannot process
complex information.
 (D) Tom prefers to rely on human analysis for decision-making and avoids
using AI tools.