Kanika Singhal

Sr. Bussiness Analyst

A Proactive & fast Learning individual with over 5+ years of experience as a
Senior Business Analyst in a high-pressure deadline-driven environment,
seeking opportunities in Sr. Business Analyst Roles. Specialization in IT
Department for e-Commerce || Account Manager || SAAS || Postman ||
Webhook || API Integrations || Custom API Payload Creation (Request &
Response JSON Body Structure) || Power BI || AI Tools || JIRA || Epic & User
Contact Story Creation || Figma || Responsive Prototype Creation || Draw.io || Lucid
Charts || Microsoft Visio || SQL || Retail || E- Commerce || OMNI Channel ||
OMS || WMS || TMS || LMS || Orchestrator || Oracle Netsuite || Wondersoft
Phone (POS)
+91- 8218620640
Experience
Email Nov 2023 - May 2025
[email protected] Company Name l Forever New Apparels Pvt. Ltd.
Senior Business Analyst (Product)
Address POS System Integration: Managed & optimised three different integrated
2/760/1, Ram Nagar, POS systems— Cloud DB, Local DB, & Promo Engine — enhancing
Pathanpura, Saharanpur, Uttar transaction processing and data synchronisation.
Pradesh - 247001 OMS & WMS Oversight: Directed the implementation, maintenance of
OMS & WMS, streamlining order fulfilment, inventory tracking, &
Transaction posting.
Agile Methodology Implementation: Developed & managed Epics, User

Education Stories, project sprints, and created detailed roadmaps to align

development with business objectives.
API Integration & Testing: Led API testing, integration efforts, ensuring
seamless communication between systems to optimise data flow across
platforms.
MCA Business Process Analysis: Analysed B2B and B2C workflows, creating
comprehensive documentation and flowcharts using Microsoft Visio.
Dr. A. P. J. Abdul Kalam Technical Third-Party Integration: Coordinated with webstores, marketplaces, &
University/ Krishna Institute of transportation systems, ensuring data exchange & process automation.
Engineering & Technology Custom Webhook Payload Developments: Designed and developed
custom payloads, facilitating smooth integration within multiple systems
and enhancing data accuracy.
Performance Monitoring: Monitored system logs to identify and report
critical production issues, collaborating with teams for timely solutions.
BCA
Tools Utilisation: Utilised Azure DevOps for project workflows, Postman
Hemvati Nandan Bahuguna for API testing, and AWS for log analysis.
Garhwal University/ Shri Guru Stakeholder Communication: Researched vendor and stakeholder
Ram Rai Institute of Technology behaviours, preparing presentations and reports to inform internal
& Science operational strategies.
Business Requirement Documentation: Compiled and maintained Business
Requirement Documents for vendors, aligning technical specifications with
business needs.
 Kanika Singhal
Sr. Bussiness Analyst
Tools Worked On Experience
Aug 2023 - October 2023
Figma (Responsive Prototype Company Name l Shipbob India Pvt. Ltd.
Creation ) Senior Business Analyst (Product)
Postman/Webhook/ API Creation of responsive Prototype for software development via Figma
Integrations Develop Use Cases, provide solutions, create & manage the Epic, User
Open. AI (Chat GPT) Stories for the project sprints, and a roadmap for development at
Whimsical.AI integration.
Microsoft Visio
Dec 2021 - 4th Aug 2023
Lucid Charts
Draw.io Company Name l Vinculum Solutions Pvt. Ltd.
Azure Devops Business Analyst
JIRA WMS & SCM Expertise: Led implementation & optimisation of WMS and
AWS/WIN SCP Supply Chain Management (SCM) solutions, enhancing operational efficiency
(Log fetching Tool) and inventory accuracy.
E-commerce & Retail Integration: Managed integrations across webstores,
Expertise marketplaces, and transportation systems, ensuring seamless data exchange
and process automation.
SQL Client Requirement Mapping: Collaborated with clients to map business
JIRA & Azure Devops Tool requirements to product capabilities, delivering tailored solutions that align
Epic & User Story Creation with business objectives.
AWS / WIN SCP Use Case Development: Developed detailed use cases to guide system
Logs design, ensuring alignment with client needs and business processes.
MS-Office Testing & Quality Assurance: Designed and executed System Integration
API & Webhook Testing (SIT) and User Acceptance Testing (UAT) cases, ensuring system
functionality meets client expectations.
Document, Data, System,
API Development & Integration: Worked on API request and response
Communication & Program
handling, ensuring code functionality, performance, and security.
Flowchart Creation via
Integration Platform Management: Utilised WebMethods.io for integrations,
Draw.io, LucidCharts &
ensuring functionality and performance meet client requirements.
Microsoft Visio.
Backend Implementation & SQL: Implemented complete account setups
Responsive Prototype technically from the backend using SQL, addressing client-specific
Creation requirements and resolving production issues.
Custom API Payload Creation Log Management & Issue Resolution: Monitored log files to report critical
(Custom Request & Response production issues to product teams, facilitating timely resolutions.
JSON Structure) Tool Proficiency: Experienced with JIRA, Postman, AWS, and WinSCP for log
fetching and issue tracking.
Stakeholder Communication: Researched vendor and stakeholder
behaviours, prepared presentation, and reports to inform internal operational
strategies.
Business Requirement Documentation: Compiled and maintained Business
Requirement Documents for clients, aligning technical specifications with
business needs.
Catalogue Management System: Managed catalogue systems via API,
syncing multiple platforms into a unified solution for marketplaces and
webstores.
Transporter & Marketplace Integration: Managed transporter integrations
and marketplace flows, supporting new integration requirements and
collections.
 Kanika Singhal
Sr. Bussiness Analyst

Projects Worked On Experience

Dec 2019 - April 2020
Company Name l Techinfy Solutions Pvt. Ltd.
Vin E-Retail Software Test Engineer
Seller Panel Understanding the Business Requirements, preparing test scenario,
test data & test cases.
100 + Marketplace Integration
Involvement in Test Execution, Results Analyzing and Defect
Webstore Integrations Reporting.
Involved in Manual Infrastructure Development.
CMS (Catalogue Verifying data through SQL Queries in database.
Management System) Verify the front-end design of the Project and provide suggestions
after analyzing client requirements.
TMS (Transporter
Managing Daily Status Report and Weekly Status Report.
Management System)
Team Communication and Client Communication.
Medical Council Of India Preparing the Change Requirement document as per the client
(Website Creation) requirement.
Discussion with development team for the change requirements of
GST Service Provider the client.
(Custom API Payload
Creation) Sept 2018 - Nov 2019
Company Name l Master's India Pvt. Ltd.
Marketing Campagions &
Solutions Provided Business Development
Understanding the Business Requirement of the client and
WMS (Warehouse
providing solutions according to the business needs of client.
Management System)
Involvement in Test Execution, Results Analyzing and Defect
Reporting.
OMS (Order
Involved in Manual Infrastructure Development.
Management System)
Verifying data through Excel.
Verify & provide the solutions for the front-end design of the
Project and provide suggestions after analyzing client
Other Skills requirements.
Managing Daily Status Report and Weekly Status Report.
Editing Tools Like Filmora Medium for Team Communication and Customer Communication.
Prepare Documents based on the API Modification required as per
Canva Designing
the client need.
Discussion with internal Product team to get the changes
developed
Final testing & Verifying the change as per the client requirement,
Languages before delivering to the client for UAT testing & verifying.

English
Hindi