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G-032 After Sales Personnel

The document provides customer service information for Planmeca's After Sales, Work Shop, and Spare-Parts departments, including contact details for key personnel. It emphasizes the importance of contacting the After Sales team for technical inquiries and the Work Shop for product returns and warranty matters. Additionally, it includes specific instructions for ordering spare parts and the relevant contact information for each department.

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khyaly465
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17 views4 pages

G-032 After Sales Personnel

The document provides customer service information for Planmeca's After Sales, Work Shop, and Spare-Parts departments, including contact details for key personnel. It emphasizes the importance of contacting the After Sales team for technical inquiries and the Work Shop for product returns and warranty matters. Additionally, it includes specific instructions for ordering spare parts and the relevant contact information for each department.

Uploaded by

khyaly465
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Customer Service Information

Department: Subject: Date:


AFTER SALES TECHNICAL BULLETIN G-032 10.1.2011

Product: Originator: Issued by:


GENERAL INFORMATION Jussi Ylisaari Maria Seppänen

AFTER SALES, WORK SHOP AND


SPARE-PARTS PERSONNEL
AFTER SALES DEPARTMENT

NOTE Please contact the After Sales personnel directly referring to all the technical
questions.

Mr. Jussi Ylisaari After Sales Manager


Direct tel. +358-20-7795 434
E-mail [email protected] or [email protected]
Language skills English

Ms. Maija Lampinen Senior Technical Product Specialist


Direct tel. +358-20-7795 438
E-mail [email protected] or [email protected]
Expertise Dental Units
Language skills English, German

Mr. Juha Kärkkäinen Technical Product Specialist


Direct tel. +358-20-7795 494
E-mail [email protected] or [email protected]
Expertise X-Rays, Dental Units, Digital
Language skills English

Mr. Lauri Haimelin Technical Product Specialist


Direct tel. +358-20-7795 786
E-mail [email protected] or [email protected]
Expertise X-Rays, Dental Units, Digital
Language skills English, German

Mr. Tuomas Jurvanen Technical Product Specialist


Direct tel. +358-20-7795 866
E-mail [email protected] or [email protected]
Expertise Dental Units
Language skills English

Mr. Ari Aitamäki Technical Product Specialist


Direct tel +358-20-7795 646
E-mail [email protected] or [email protected]
Expertise X-Rays, Digital
Language skills English

Ms. Irene Kärkkäinen Technical Product Specialist


Direct tel +358-20-7795 567
E-mail [email protected] or [email protected]
Expertise X-Rays, Digital
Language skills English, French, Swedish

PLANMECA Oy Asentajankatu 6
FIN-00880 Helsinki, Finland
1
Customer Service Information

Mr. Vesa-Pekka Murtovaara Technical Product Specialist


Direct tel +358-20-7795 813
E-mail [email protected] or [email protected]
Expertise Dental Units
Language skills English

Mr. Aku Aalto Technical Product Specialist


Direct tel +358-20-7795 697
E-mail [email protected] or [email protected]
Expertise X-Rays, Digital
Language skills English

Mr. Mario Böhmer Technical Product Specialist


Direct tel +358-20-7795 795
E-mail [email protected] or [email protected]
Expertise Digital
Language skills English

Mr. Daniel Ullberg Technical Product Specialist


Direct tel +358-20-7795 489
E-mail [email protected] or [email protected]
Expertise Digital
Language skills English, Swedish

Mr. Jalmari Kekkonen University Project Coordinator


Direct tel. +358-20-7795 868
E-mail [email protected] or [email protected]
Expertise University Projects
Language skills English, German, Japanese

Mr. Tuomas Kontro University Project Coordinator


Direct tel +358-20-7795 829
E-mail [email protected]
Expertise University Projects
Language skills English

Ms. Maria Seppänen Technical Assistant


Direct tel +358-20-7795 286
E-mail [email protected] or [email protected]
Language English

NOTE The Planmeca After Sales fax number is +358-20-7795 555


The After Sales general e-mail address is [email protected]

PLANMECA Oy Asentajankatu 6
FIN-00880 Helsinki, Finland
2
Customer Service Information

WORK SHOP DEPARTMENT (Warranty & Repair Service)

NOTE With Planmeca product returns and warranty matters always contact Work Shop before
sending any products for a valid RAV number. Items sent to Planmeca without the RAV
number will be returned to the sender at the sender’s expense.

Mr. Jussi Ylisaari Work Shop Manager


Direct tel. +358-20-7795 434
E-mail [email protected]
Language skills English

Mr. Jacques Akar Warranty Handling Supervisor (French speaking customers)


Direct tel. +358-20-7795 262
E-mail [email protected]
Language skills English, French, Arabic

Mr. Peter Waltzer Warranty Handler


Direct tel. +358-20-7795 240
E-mail [email protected]
Language skills English

Mr. Bo Tornqvist Warranty Handler


Direct tel. +358-20-7795 602
E-mail [email protected]
Language skills English, Swedish

Mr. Vojciech Danowski Warranty Handler


Direct tel. +358-20-7795 654
E-mail [email protected]
Language skills English, Polish

Mr. Petri Erkkilä Warranty Handler


Direct tel. +358-20-7795 437
E-mail [email protected]
Language skills English

Mr. Jari Tähtinen Warranty Handler


Direct tel. +358-20-7795 835
E-mail [email protected]
Language skills English

Mr. Mika Hämäläinen Warranty Handler


Direct tel. +358-20-7795 308
E-mail [email protected]
Language skills English

NOTE The Planmeca Work Shop fax number is +358-20-7795 248


The Work Shop general e-mail address is [email protected]

PLANMECA Oy Asentajankatu 6
FIN-00880 Helsinki, Finland
3
Customer Service Information

SPARE-PARTS DEPARTMENT

NOTE Please, order all the Planmeca spare-parts directly from Spare-Parts department.

Mr. Mika Spoof Spare-Parts Manager


Direct tel. +358-20-7795 524
E-mail [email protected]
Language skills English, Swedish, German

Mr. Kenneth Kuhlberg Spare-Parts Coordinator (German speaking customers)


Direct tel. +358-20-7795 360
E-mail [email protected]
Language skills English, German, Swedish

Mr. Abdelmounim Bensaid Sales Coordinator, Spare-Parts (French speaking customers)


Direct tel. +358-20-7795 327
E-mail [email protected]
Language skills English, Arabic, French

NOTE The Planmeca Spare-Parts fax number is +358-20-7995 248


The Spare Parts general e-mail address is [email protected]

PLANMECA Oy Asentajankatu 6
FIN-00880 Helsinki, Finland
4

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