Commitment Sheet

Date of PHO: 2 september 20222 Candidate Mobile -7234888789

Process Name: voice process
Full Name: anas noor khan Emergency Phone 1:9794837446
Emergency Phone 2:7016338285

I hereby acknowledge that I have been informed about and understood the conditions listed below. I acknowledge
this has been explained to me during the interview process and I agree to the stated conditions.

 Job Profile

 I know that my shift timings and work hours could vary based on process requirement and details will be
shared with me every month. I will be rostered upto 10 hours daily and will be required to deliver min 8
hours productivity/Time on system. 1 hour will be leveraged for value added training, assessment,
engagement, team huddle and/or any other business requirements and I will get minimum 15 min, 30 min
and 15 min (total 1 hour) break daily spread in every 2 -3 hours. I understand there are no fixed shift/ week
off opportunities available. Yes
 I understand the Job description of the process I am being hired for as explained in today’s session and that
I can be shifted to other processes based on business requirement. Yes
 I understand and agree that my role requires me to involve in 100% calling job. Yes
 I know that any process in Genpact that I may be moved to (based on business requirement) could be a mix
of calling and non-calling or purely a non-calling process also. Yes
 I know I would be required to work 5 days or 6 days a week depending on the business requirement. Yes
 Irrespective whether I work as a part timer or full timer I will have to work in rotational shifts (24/7
window) Yes
 I understand that I will be given a week off on the 7th day after working 6 business days at the maximum (6
day requirement varies from process to process) Yes
 I understand that weekly offs may be any two days of the week and may not be consecutive, depending
upon business requirement. Yes
 From all my earlier line interviews/discussions, I have a clear understanding of the role and responsibilities
of the job. Yes
 I understand that I’m hired for contact center profile and also that I can be shifted to any line of business
based on requirement. This role involves me to deal with customers on phones as per business
requirement. Yes
 I know that I will be getting a rotational shift and final decision of my shift timings will be taken as per the
business and volume requirements. Yes


 Training

Genpact India Private Limited CIN: U73100DL2005PTC307363

DLF City, Phase V, Sector 53, Regd. Off.: 12A (Ground Floor),
Gurgaon - 122002, Haryana, India. Prakash Deep Building,
T +91 124 283 2000; F +91 124 402 2674 7, Tolstoy Marg, New Delhi-110001

www.genpact.com
  I have to complete my new hire process training as a full timer Yes
 I know that the training period would last for 15 days or upto 4 weeks depending on the process
requirement Yes
 I know that training would be held in a 24/7 environment Yes
 I am aware that there would be weekly and final assessment of my training, which would determine if I am
ready to continue with the aligned process. Yes
 Process allocation would be subject to clearing all training assessments and nesting period Yes
 In case I do not clear the training/nesting the organization has the right to take necessary action as deemed
fit per the policies Yes

 Growth

 I know lateral/horizontal promotions are based on performance ratings and might happen post 18months.
Any promotion within the process or any movement out of HMS COE is purely based on my performance
ratings and as per guidelines Yes
 I can apply for any internal job posting in Genpact only after completing 18 months in the current role. Yes
 I understand that growth in the organization is based purely on my performance and demonstrated values
and is not subject to my educational qualification/ experience prior to joining Genpact. Yes

 Policies, Attendance, Leaves

 I understand BGC/BGV is a critical requirement and I will be accountable to provide accurate information
when asked for during my tenure with the company. In case the organization reports/identifies any
deviations which are not in line with the BGC requirements of the company/client necessary actions (per
policy) will be initiated as deemed fit. Yes
 I understand that all the Genpact policies and procedures are available on the Genpact Homepage and my
queries can be answered via HR Chatbot and I can access the same them at any point in time or can reach
out to my FLM/HR in case I need any guidance. Yes
 I am accountable for applying my daily attendance on the Genpact MyTime portal and any violation will
lead to disciplinary action as per policies Yes
 I understand I can accrue upto 18 earned leaves (Hyd) in a calendar year as a full timer. LB accruement is
location specific and will be prorated based on my DOJ/movement and monthly working days. I will review
the leave policy updated on the Genpact homepage (leave policy is location specific) Yes
 I understand Corrective Action Policies and Performance Improvement guidelines explained to me in
today’s session and I will be accountable for any such violations Yes
 I understand over and above 18 leaves, I am also entitled for 6 days of casual and sick leaves respectively,
which cannot be carried forward to the next year. Additionally, yearly Genpact corporate leaves are shared
and circulated the same is also available on the Genpact homepage Yes
 I may need to work on national holidays (like Independence Day, Republic Day and Gandhi Jayanthi)
/festivals off (e.g. Diwali, Christmas, Eid). For this I will get a compensatory off as per policy. Yes

Genpact India Private Limited CIN: U73100DL2005PTC307363

DLF City, Phase V, Sector 53, Regd. Off.: 12A (Ground Floor),
Gurgaon - 122002, Haryana, India. Prakash Deep Building,
T +91 124 283 2000; F +91 124 402 2674 7, Tolstoy Marg, New Delhi-110001

www.genpact.com
  In case my performance is not up to the mark and/or if I violate client/Genpact policies and procedures;
the organization at any point in time take necessary actions as deemed fit under the purview of policies &
procedures
 Leaves during process training and on job training are discouraged since it shall impact the knowledge
transfer process and will have an impact on other process requirements Yes
 Accumulation & Encashment: I know that Earned leave can be carried forward and accumulated to a
maximum of 60 days (in Hyd). Any earned leaves beyond 60 days will lapse (in hyd), if not availed.
Encashment of earned leave will be allowed only at the time of separation from the company and will be
governed by the prevailing policies and guidelines. Yes
 All leaves will be granted/approved by the respective operation managers and it is advised to apply the
leaves at least 15 -30 days in advance Yes
 Resignation and Notice period: I can choose to raise a request for separation via self exit process. In case I
chose to resign, I am aware I have to serve a full 30 day notice period/as mentioned in my appointment
letter. In absence of which, the Company reserves the right to take necessary actions per policies. During
such period I will be accountable to work as per defined policies and performance requirements. Yes
 I shall be accountable for the company/client provided assets at all times and understand that the
expenses of such assets will be recoverable in case mishandled and/or unreturned per the policies. This
may have further implication as deemed fit per the company policies. Yes
 No Cell Phone Zone: I am not authorized to carry cell phone on the production floor Yes
 I have been made aware of the mandatory trainings, harassment, social media, substance abuse policy
(and others) and shall adhere to the guidelines Yes
 I understand that in case of absence from work for >3 days with no intimation & approval of your
supervisor/manager will lead to further actions as per the absconding policy. Yes

 Compensation and Benefits

 I understand and agreed to Designation and Salary and Benefits provided by the organization as given in
the offer/appointment letter Yes
 I understand Variable incentive is dependent on my performance and can vary from month to month. I will
be eligible for VIC for the complete calendar year and perform as per requisite standards. Variable Pay
Income will be different from one process to another and as per the rating Yes
 PF shall not be a part of monthly in hand salary and both employee and employer PF contribution shall be
deduced from my monthly basic component every month Yes
 I know that over and above salary I am entitled to yearly insurance medi-claim, accident insurance and life
insurance as per the policy. Yes
 I may or may not be entitled to annual Performance bonus and this based on my yearly performance
ratings Yes
 I know I will receive annual increment based on the policies and on completion of 1 year based on my
yearly performance rating Yes
 I will be accountable to update accurate baking details on the Genpact portal by the end of 1 st week of my
joining/when I change my transacting bank along with the PAN details to ensure there is no hindrance in
payroll process. In case I face any issues, I shall immediately report it to my Sup and get it fixed. Yes

Genpact India Private Limited CIN: U73100DL2005PTC307363

DLF City, Phase V, Sector 53, Regd. Off.: 12A (Ground Floor),
Gurgaon - 122002, Haryana, India. Prakash Deep Building,
T +91 124 283 2000; F +91 124 402 2674 7, Tolstoy Marg, New Delhi-110001

www.genpact.com
  PIP/CAP issuance

 I understand that I will be placed on performance improvement plan if I miss my weekly/monthly

performance targets. In case my performance remains inconsistent during the performance period, it
might impact my yearly rating and increments and further reviewed up to termination on account of poor
performance Yes
 I understand that in case I do not meet the Compliance guidelines, disciplinary guidelines, violate Integrity
and breach code of conduct, I will be placed on corrective action including up to termination based on the
case/scenario as applicable Yes
 I understand that when I am on active CAP/PIP; I may not be entitled to earn any incentive and/or apply for
internal openings, until my performance meets the business requirements and the company can take
necessary actions (as deemed fit) Yes

 Transport/other facilities

 I understand that Home Pickup and drop would be provided only for shifts working between 7 pm-6 am. I
have to voluntarily opt to take the company transport via Genpact wheels portal and INR 800 (one way)
shall be auto deducted from my monthly salary if I voluntary opt/ roster to take the company provided cab
services (even for 1 day) during the month Yes
 It is my responsibility to opt in or opt out of the transport facility and the same can be done through
Genpact wheel webpage/mobile application Yes
 Cabs/shuttles may not be air-conditioned. Yes
 I agree I may spend up to 2 hours in travel (one way) depending on my place of residence, which excludes
the above working hours. Yes

 Guest House Accommodation

 All outstation candidates can avail Company Guest House for a period of 15 days, in lieu of which the
company shall make monthly deductions of INR 250 over a period of 24 months. Further, in case of
termination of employment by either party, before such amount has been fully recovered by the Company,
the Company shall deduct the balance amount from your full and final settlement." Yes
 I will have to submit the accommodation bills on the internal tool (CONCUR) per policy. In the absence of
which I will bear all such expense and it will be deducted from my salary Yes

 Dress Code Guidelines

 I have been made aware of the Genpact dress code guidelines and agree to adhere to the same at all times.
Yes

 Insurance

 I have been made aware of the guidelines related to Genpact’ s Insurance policy and further details of the
same are mentioned in my appointment letter and/or can be reviewed on Genpact Homepage Yes
 I am eligible for ESIC as per the ESIC guidelines and will have to fill the required ESIC forms and share the
family photograph to complete the required process. Yes
 For further information on Insurance and Benefits I can reach out to HR buddy/HR/FLM or Genpact
homepage Yes

Genpact India Private Limited CIN: U73100DL2005PTC307363

DLF City, Phase V, Sector 53, Regd. Off.: 12A (Ground Floor),
Gurgaon - 122002, Haryana, India. Prakash Deep Building,
T +91 124 283 2000; F +91 124 402 2674 7, Tolstoy Marg, New Delhi-110001

www.genpact.com
  Below are list of the entrance exams/courses I am writing/enrolled

 Entrance exam name & tentative date of the exam/results/selection:

 Course/Program name & tentative date of completion (specify Fulltime/Part time course):

I agree to the above terms. I declare that all facts / documents that I have presented to the recruiter/HR person are
true and correct. I have disclosed all information and not been pressurized to hide/alter any information. In case
any information provided is found to be incorrect, I am ready to face disciplinary/necessary actions in the future as
per the policies

Candidate’s Signature HR Manager/Interviewer’s signature

After attending the Pre Hire Orientation session, please tick any one: I have attended the Pre Hire Orientation
session and I understand the expectations from me.

1. I am comfortable joining Genpact

2. I am not comfortable with the job expectations and hence do not wish to join Genpact

3. I wish to join Genpact, however not in the current process. I am looking for (plz mention your specific role/shift
etc requirements which shall help us realign your profile for the given available opportunity)

Present and Permanent Address (please mention the land-mark)

983 A jamunia bagh

Railway colony

Genpact India Private Limited CIN: U73100DL2005PTC307363

DLF City, Phase V, Sector 53, Regd. Off.: 12A (Ground Floor),
Gurgaon - 122002, Haryana, India. Prakash Deep Building,
T +91 124 283 2000; F +91 124 402 2674 7, Tolstoy Marg, New Delhi-110001

www.genpact.com
 Kanpur
(near parachute factory) 208004

Educational Qualification:

 Graduation/Post Graduation/Diploma details

 Degree B.Tech (mechanical engineer)
 College Name Krishna Institute of technology
 Year of Completion 2022

Immediate Prior Experience:

 Designation: graduate engineer trainee

 Company Name: crestkiting retail private limited
 Year of Joining and Resignation date 2 august 2021 – 10 august 2022
 Last supervisor Name & No
 Last HR name & No

Reason for GAP in Educations and/or from one Job to other/current job:

2016-2017 compartment in physics

2017-2018 accident due to which my attendance got short and I was not allowed for my 2nd sem exam

Genpact India Private Limited CIN: U73100DL2005PTC307363

DLF City, Phase V, Sector 53, Regd. Off.: 12A (Ground Floor),
Gurgaon - 122002, Haryana, India. Prakash Deep Building,
T +91 124 283 2000; F +91 124 402 2674 7, Tolstoy Marg, New Delhi-110001

www.genpact.com