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Full version: COBIT Design and Implementation Exam Dumps Questions

1.What is the FINAL step in governance system design?

A. Define target capability levels for the most critical objectives.
B. Review governance objectives that correspond to high compliance requirements.
C. Reconcile inherent priority conflicts.
D. Refine the scope of the governance system.
Answer: C
Explanation:
The final step in governance system design is to reconcile inherent priority conflicts. This ensures that
all conflicting priorities among stakeholders are addressed and resolved to create a cohesive and
aligned governance system.
The reconciliation of inherent priority conflicts is a critical final step to ensure that the designed
governance system can effectively meet the needs and expectations of all stakeholders. This involves
negotiating and balancing different priorities to ensure that the governance objectives are achievable
and aligned with the enterprise’s strategic goals.
COBIT 2019 Framework
Reference: COBIT 2019 Design Guide, Chapter 5: Emphasizes the importance of addressing and
reconciling priority conflicts to finalize the governance system design.
COBIT 2019 Implementation Guide, Chapter 7: Discusses the necessity of resolving conflicts and
aligning objectives as part of the final steps in the governance system design process.
By reconciling priority conflicts, the enterprise ensures that the governance system is practical,
balanced, and capable of delivering the desired outcomes.

2.What is the role of the change enablement component in the continual improvement life cycle
approach of EGIT implementation?
A. To address behavioral and cultural aspects of the EGIT improvement or implementation
B. To manage the changes in the enterprise's organizational structures resulting from the EGIT
improvement or implementation
C. To identify what needs to be done in terms of solutions for day-to-day practices as part of the EGIT
improvement or implementation
D. When reviewing the success of the EGIT initiative, identify further actions to improve the
governance system
Answer: A
Explanation:
The COBIT 2019 Implementation Guide specifies:
"The change enablement component addresses behavioral and cultural aspects of the
implementation or improvement initiative. It is key to achieving commitment and reducing resistance
to change."
Therefore, change enablement is focused on culture and behavior, not organizational structures or
technical implementation details.
Reference: COBIT 2019 Implementation Guide, Phase 2

3.What functional task area is responsible for assessing the potential return on investment (ROI)
during future state planning?
A. Continuous improvement
B. Change enablement
C. Risk management
D. Program management
Answer: D
Explanation:
In COBIT 2019 Implementation Guide:
"Program management is responsible for evaluating investment options, including assessing ROI
during the future-state planning phase."
This ensures that governance initiatives are economically justified and aligned with business value.
Reference: COBIT 2019 Implementation Guide, Phase 3

4.Which of the following BEST enables an enterprise to show and prove the benefits realized from the
implementation of an EGIT program plan?
A. Communicating the results and benefits in business impact terms
B. Delivering a solution from a long-term and complex project
C. Tracking expected benefits and targets until program implementation
D. Adopting performance metrics that are easy to achieve
Answer: A
Explanation:
The COBIT 2019 Implementation Guide states:
"Effective communication of results and benefits in business impact terms is essential to obtain and
maintain executive buy-in and to demonstrate the value of the EGIT initiative."
Business impact communication aligns IT with business strategy and goals, which is crucial for
proving and sustaining benefits realization.
Reference: COBIT 2019 Implementation Guide, Phase 7

5.Which of the following is a KEY consideration when determining the initial scope of a governance
system?
A. The size of the enterprise
B. The role of IT within the enterprise
C. Current I&T-related issues of the enterprise
D. Compliance requirements faced by the enterprise
Answer: C
Explanation:
According to the COBIT 2019 Design Guide:
"Current I&T-related issues or pain points help identify the most urgent areas for governance and are
critical in determining the initial scope."
This ensures the governance system is relevant and addresses the enterprise’s most pressing
needs.
Reference: COBIT 2019 Design Guide, Section 4.4.4

6.While tailoring design factors, which of the following roles of IT demonstrates the HIGHEST level of
enterprise dependency on I&T?
A. Turnaround
B. Strategic
C. Support
D. Factory
Answer: B
Explanation:
In COBIT 2019, the role of IT that demonstrates the highest level of enterprise dependency on
Information and Technology (I&T) is Strategic. This role indicates that IT is not only integral to the
business but is also a driver of innovation and strategic initiatives.
Reference in COBIT 2019 Design and Implementation:
COBIT 2019 Design Guide, Chapter 3: This chapter explains the various roles of IT within an
enterprise. The strategic role is where IT is pivotal for business transformation, competitive
advantage, and achieving strategic business goals.
COBIT 2019 Framework: Introduction and Methodology, Chapter 4: This chapter highlights the impact
of the strategic role of IT on the governance system, emphasizing the high dependency on IT for
achieving business objectives.
Enterprises with IT in a strategic role rely heavily on IT to drive business strategies, innovate, and
gain a competitive edge, making it the highest level of dependency on I&T.

7.When assessing the current state of I&T, a continual improvement task includes:
A. Identifying key enterprise and supporting alignment goals.
B. Identifying potential process improvements.
C. Raising executive awareness of IT and the value of EGIT.
D. Developing metrics to monitor I&T performance.
Answer: B
Explanation:
In the COBIT 2019 Implementation Guide:
"During the 'Where are we now?' phase, the enterprise assesses the current state of governance and
identifies process capability gaps. These gaps directly inform process improvement opportunities for
the implementation roadmap."
The emphasis at this stage is on evaluation and gap identification?not strategic goal-setting or
awareness-building, which occur earlier in the lifecycle.
Reference: COBIT 2019 Implementation Guide, Phase 2

8.I&T-related issues, also called pain points:

A. are restricted to internally generated issues.
B. could be considered risks that have materialized.
C. could be considered risks that have not yet materialized.
D. are generally reported and tracked separately from risk management processes.
Answer: B
Explanation:
I&T-related issues, also called pain points, could be considered risks that have materialized. These
issues represent current challenges and problems that the enterprise is facing, indicating that certain
risks have already impacted the organization.
Reference in COBIT 2019 Design and Implementation:
COBIT 2019 Design Guide, Chapter 2: This chapter explains that I&T-related issues or pain points
are current problems that the enterprise needs to address, indicating that these risks have already
materialized.
COBIT 2019 Framework: Governance and Management Objectives, APO12 (Managed Risk): This
objective emphasizes the importance of identifying and managing risks, including those that have
already impacted the organization.
By recognizing that I&T-related issues are materialized risks, enterprises can focus on mitigating
these issues and preventing future occurrences, ensuring better risk management and governance.

9.Which of the following should be involved in resolving conflicting priorities in order to finalize the
governance system design?
A. Management of the IT function
B. Change advisory board
C. Enterprise architects
D. IT process owners
Answer: A
Explanation:
COBIT 2019 Design Guide suggests:
"When prioritizing governance and management objectives, conflicts or inconsistencies may arise.
These should be resolved with input from senior management or IT leadership to align with enterprise
priorities."
Management of the IT function plays a key role in resolving such conflicts, especially at the design
finalization stage.
Reference: COBIT 2019 Design Guide, Section 5.4
10.Which of the following is the MOST likely trigger event for an EGIT improvement or implementation
program?
A. An enterprise is announcing a merger with one of its major competitors.
B. The enterprise has failed to meet new privacy regulations and is heavily fined.
C. The enterprise is faced with a shortage of qualified IT staff.
D. An enterprise's marketing department has implemented its own IT solutions independent from the
IT function.
Answer: B
Explanation:
According to COBIT 2019 Implementation Guide:
"Trigger events for initiating or improving EGIT include regulatory noncompliance, significant
operational failures, or events that expose governance weaknesses."
Being fined for failing privacy regulations clearly exposes governance and compliance gaps?
prompting the need to implement or improve EGIT to avoid future regulatory or reputational damage.
Reference: COBIT 2019 Implementation Guide, Section 2.1

11.What is the role of the internal audit function when defining the EGIT target state?
A. Prepare the detailed business case and high-level program plan.
B. Develop and communicate a change enablement plan and objectives.
C. Align targeted process improvement solutions to enterprise goals.
D. Provide advice and assist with target-state positioning and gap priorities.
Answer: D
Explanation:
In COBIT 2019 Implementation Guide:
"The internal audit function should provide independent advice during governance design. They help
validate assessments and contribute insights on prioritizing gaps based on risk and control
perspectives."
This ensures objectivity and alignment with assurance functions.
Reference: COBIT 2019 Implementation Guide, Phase 4

12.Which of the following would reduce an enterprise's resistance to change when adopting process
improvements?
A. Awareness communications that focus on enterprise pain points and drivers
B. External EGIT frameworks that provide prescribed process improvements
C. Documentation that outlines increased cost and workload commitments
D. Revised job descriptions that outline new required skills
Answer: A
Explanation:
The COBIT 2019 Implementation Guide emphasizes:
"Effective communication, especially about enterprise pain points and value drivers, helps reduce
resistance by showing relevance and urgency of changes."
This builds understanding and support among stakeholders.
Reference: COBIT 2019 Implementation Guide, Phase 2

13.A traditional brick-and-mortar company is planning to fast-track its growth by implementing an

information and technology governance system to achieve enterprise goals.
Which of the following is the KEY enabler of success in achieving the goals?
A. Tailoring the security policy according to the technology deployed
B. Establishing applicable governance and management objectives
C. Setting capability levels for key business processes
D. Conducting staff training programs for performing IT-enabled processes
Answer: B
Explanation:
According to the COBIT 2019 Design Guide:
"A key enabler of achieving enterprise goals through governance is defining and applying the
appropriate governance and management objectives tailored to the enterprise’s needs."
This directly aligns governance efforts with strategic business outcomes.
Reference: COBIT 2019 Design Guide, Section 4

14.After a bank experienced cyber attacks that severely impacted operations and raised questions
from regulators, the board mandated the newly hired CIO to implement global best practices to
mitigate this risk. The CIO is using COBIT 2019 to tailor the governance system and has identified
high threat landscape as a critical design factor.
Which of the following should the CIO identify NEXT?
A. Security-related processes
B. IT security solutions
C. Risk management practices
D. Technology personnel
Answer: C
Explanation:
In the COBIT 2019 Design Guide, when addressing a high threat landscape, the next step involves
identifying appropriate risk management practices:
"The threat landscape design factor influences the prioritization of governance and management
objectives, particularly those related to risk management."
This means that after recognizing a high threat landscape, the CIO should focus on identifying and
implementing robust risk management practices to address and mitigate these threats effectively.
Reference: COBIT 2019 Design Guide, Section 4.4.5

15.Which of the following is a step in the process of refining the scope of the governance system?
A. Identify software alternatives to document the scope.
B. Determine whether or not each design factor is applicable
C. Select the stakeholders involved in the governance system design.
D. Invite key stakeholders to update the scope.
Answer: B
Explanation:
In the process of refining the scope of the governance system, determining whether or not each
design factor is applicable is a critical step. This step ensures that the governance system is tailored
to the specific needs and context of the enterprise.
Reference in COBIT 2019 Design and Implementation:
COBIT 2019 Design Guide, Chapter 2: This chapter outlines the importance of assessing each design
factor's applicability to ensure that the governance system is relevant and effective.
COBIT 2019 Framework: Introduction and Methodology, Chapter 4: This chapter emphasizes the
need to refine the governance system's scope based on the specific design factors relevant to the
enterprise.
By determining the applicability of design factors, enterprises can focus on the most pertinent
aspects, ensuring a tailored and efficient governance system.
16.Which of the following will BEST enable management to identify all additional resources required
to implement planned I&T changes?
A. Defining improvement opportunities
B. Creating a capability maturity model
C. Performing a SWOT analysis
D. Conducting a gap analysis.
Answer: D
Explanation:
Conducting a gap analysis will best enable management to identify all additional resources required
to implement planned I&T changes. A gap analysis helps to identify the differences between the
current state and the desired future state, highlighting the necessary resources and actions needed to
bridge the gaps.
A gap analysis involves assessing the current capabilities, processes, and resources and comparing
them to the requirements needed to achieve the desired state. This process identifies specific gaps in
resources, skills, and processes that need to be addressed to implement planned changes
successfully.
COBIT 2019 Framework
Reference: COBIT 2019 Implementation Guide, Chapter 5: Discusses the use of gap analysis to
identify the necessary resources and actions required for successful implementation.
COBIT 2019 Design Guide, Chapter 2: Highlights the importance of understanding current capabilities
and identifying gaps to inform the planning and resourcing of I&T changes.
By conducting a gap analysis, management can systematically identify and address resource needs,
ensuring a comprehensive approach to implementing planned changes.

17.Which of the following is an important component for an enterprise strategy archetype of client
service/stability as defined by COBIT 2019?
A. Important influence of culture and behavior component
B. Organizational structures
C. Services, infrastructure, and applications component
D. Support for the portfolio management role with an investment office
Answer: C
Explanation:
The COBIT 2019 Design Guide provides archetypes of enterprise strategies. For "Client
Service/Stability":
"The services, infrastructure, and applications component plays a critical role in supporting a strategy
focused on stability and reliable service delivery."
This component ensures operational reliability, a key aspect of the stability archetype.
Reference: COBIT 2019 Design Guide, Section 4.4.1

18.At which stage of the EGIT implementation life cycle should the enterprise determine the impact of
an improvement program on IT and the business and how to maintain the improvement momentum?
A. When initiating an EGIT program
B. When defining the EGIT implementation road map
C. When developing the EGIT implementation program plan
D. When executing the EGIT implementation program plan
Answer: D
Explanation:
The COBIT 2019 framework outlines a structured approach to implementing Enterprise Governance
of Information and Technology (EGIT). Understanding the impact of an improvement program on IT
and the business, as well as maintaining the improvement momentum, is crucial during the execution
 stage of the EGIT implementation life cycle.
Detailed Explanation with
Reference: Initiating an EGIT Program (Option A):
At this initial stage, the focus is on understanding the current state, identifying stakeholders, and
obtaining executive sponsorship. The primary activities involve setting objectives and scope rather
than assessing impacts or maintaining momentum.
Defining the EGIT Implementation Road Map (Option B):
This stage involves planning the high-level steps and timeline for the EGIT implementation. While this
includes identifying key milestones and dependencies, it is not the primary phase for determining the
impact or maintaining momentum.
Developing the EGIT Implementation Program Plan (Option C):
Developing the program plan involves detailing the specific actions, resources, and responsibilities
needed to implement the EGIT. It sets the foundation for execution but focuses more on preparation
and organization rather than assessing impact or maintaining momentum.
Executing the EGIT Implementation Program Plan (Option D):
During execution, the organization puts the plan into action. This is the stage where the actual
improvements are implemented, and their impacts on IT and the business can be observed and
assessed. Maintaining the improvement momentum becomes critical as the changes start to take
effect. Continuous monitoring, managing resistance, addressing issues, and ensuring that the
improvements are sustained are key activities during this phase.
Conclusion: The correct answer is D. When executing the EGIT implementation program plan. At this
stage, the enterprise is actively implementing the changes, and it is crucial to determine the impact on
IT and the business, as well as to maintain the improvement momentum to ensure the success and
sustainability of the program.
Reference: ISACA. COBIT 2019 Implementation Guide: Implementing and Optimizing an Information
and Technology Governance Solution. ISACA.
ISACA. COBIT 2019 Framework: Introduction and Methodology. ISACA.

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