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Listening Task Asking and Giving Services

The document contains two listening exercises. The first involves a conversation where one person asks for help with a window and air conditioner, while the second details Vicky from Kelta & Co. calling a supplies company about a malfunctioning photocopier, confirming warranty status, and scheduling a repair time.

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samhani4573
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39 views2 pages

Listening Task Asking and Giving Services

The document contains two listening exercises. The first involves a conversation where one person asks for help with a window and air conditioner, while the second details Vicky from Kelta & Co. calling a supplies company about a malfunctioning photocopier, confirming warranty status, and scheduling a repair time.

Uploaded by

samhani4573
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Listening 1

Listen to the conversation. Write the missing words.


A: …………… …………… help you?
B: Yes. I can’t open the window in my room. …………… …………… get some help?
A: Certainly. Is there anything else?
B: Yes. I …………… …………… the air conditioner off.
A: We can help with that. Is there anything else I can do?
B: Yes. I …………… …………… to the Internet.
A: You need a password. I …………… …………… …………… up with it.
B: Thank you very much!

Listening 2
Vicky works at a small marketing agency in Florida, US. There is a problem with the office photocopier,
so she phones a local office supplies company. Listen and answer the questions.
1. Is the photocopier still under guarantee?
2. When did Kelta & Co buy it?
3. What exactly is wrong with the photocopier?
4. Has Vicky tried to fix it herself?
5. When is she told someone can come to fix it?
6. What time does she finally agree?
Listening 2 Transcript

Assistant: Hello, Johnson’s Office Solutions. Can I help you?

Vicky: Oh, hello. This is Vicky, from Kelta & Co. We’ve got a problem with our photocopier.

Assistant: I see. Did you purchase it from us?

Vicky: Yes, we did.

Assistant: And is it still under warranty?

Vicky: We got a three-year extended warranty. It’s only a year old.

Assistant: OK. And what seems to be the trouble?

Vicky: The paper’s jammed and we can’t fix it.

Assistant: Right. Did you look in the manual?

Vicky: Yes. I’ve had a go, but I still can’t fix it.

Assistant: All right. I’ll have a look and see what we can do. Hmm … we can’t get anyone there until late
afternoon, I’m afraid.

Vicky: I’m sorry, but that’s no good at all. We’re very busy here and we need this fixing immediately.

Assistant: Hmm. Well, I can see if … Oh, yes. It looks like we might be able to get someone to you this
morning.

Vicky: OK. What time will they be here?

Assistant: I can’t say exactly. Any time between 10.30 and 12. Is that OK for you?

Vicky: Well, I suppose so. If that’s the best you can do. At least it’s this morning.

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