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What is a Cafe Manager

A Cafe Manager oversees the daily operations of a cafe, including staff management, customer service, inventory control, and financial tracking. Their responsibilities encompass training employees, maintaining cleanliness, and fostering customer relationships to enhance loyalty. Key skills required include knowledge of menu items, strong customer service, inventory management, and leadership abilities.

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Ariel Manuel
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2 views1 page

What is a Cafe Manager

A Cafe Manager oversees the daily operations of a cafe, including staff management, customer service, inventory control, and financial tracking. Their responsibilities encompass training employees, maintaining cleanliness, and fostering customer relationships to enhance loyalty. Key skills required include knowledge of menu items, strong customer service, inventory management, and leadership abilities.

Uploaded by

Ariel Manuel
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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What is a Cafe Manager?

A Cafe Manager is an individual responsible for organizing and managing the day-to-day
operations of a cafe. They oversee staff, ensure excellent customer service, handle ordering
and inventory, and track financial records to increase profitability and customer
engagement.

What does a Cafe Manager do?


A Cafe Manager is responsible for managing the daily operations of a cafe, including
scheduling staff, training employees, ordering supplies, monitoring finances, and
maintaining a clean and inviting environment. They also nurture customer relationships,
resolve issues, and strive to create a popular and reputable local cafe.
Cafe Manager responsibilities include:
-Managing day-to-day operations of the cafe
-Training employees on drinks preparation and proper use of coffee equipment
-Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk
and other ingredients)
-Maintain updated records of daily, weekly and monthly revenues and expenses
-Advise staff on the best ways to resolve issues with clients and deliver excellent customer
service
-Ensure all cafe areas are clean and tidy
-Nurture friendly relationships with customers to increase loyalty and boost our reputation

Requirements and skills


* Have full knowledge of outlet menus
* Uphold all safety and sanitation policies in the outlet
* Support staff by working the busiest shifts and covering all positions when needed *
Responsible and efficient control on inventory and products
* Daily pass-on to outlet manager
* Flexible days off to ensure business coverage including weekends and holidays
* Assist with all phases of restaurant operations, ensuring all facilities and equipment are in
proper working order
* Closely monitor opening and closing procedures for the facility
* Assist with staffing/scheduling requirements for the outlet
* Must have a strong attention to detail strong customer service skills
* Requires practice of proper health sanitation and good math skill ability to make change *
Knowledge in cooking, menu planning, costing, ordering and scheduling of kitchen workers *
Knowledge of inventory control, supplies, equipment, and food production
* Skills in leadership, management, employee and performance management

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