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2nd week of ojt

Mariel S. Rabutan completed a one-week practicum at Palmas’s Del Sol Resort, focusing on Food and Beverage and Housekeeping departments. She observed strong teamwork among staff but noted weaknesses such as manpower shortages during peak hours and equipment maintenance issues. The experience enhanced her understanding of hospitality responsibilities and improved her confidence in guest interactions.

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13 views1 page

2nd week of ojt

Mariel S. Rabutan completed a one-week practicum at Palmas’s Del Sol Resort, focusing on Food and Beverage and Housekeeping departments. She observed strong teamwork among staff but noted weaknesses such as manpower shortages during peak hours and equipment maintenance issues. The experience enhanced her understanding of hospitality responsibilities and improved her confidence in guest interactions.

Uploaded by

itsyel42
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Republic of the Philippines

CAVITE STATE UNIVERSITY


Don Severino de las Alas Campus
Indang, Cavite
www.cvsu.edu.ph

COLLEGE OF TOURISM AND HOSPITALITY MANAGEMENT

PRACTICUM LEARNING JOURNAL

Name: Mariel S. Rabutan Course: BS Hospitality Management


Establishment and Department Assigned: Palmas’s Del Sol Resort / F&B and Housekeeping
Inclusive Dates of Training: Start: March 9 End: March 16
Instruction: Using the form below, indicate your specific assigned tasks in the
department, your observed strengths and weaknesses, problems encountered and
learning experiences.

During my second week of On-the-Job Training at Palmas Del Sol, I


was assigned to both the Food and Beverage and Housekeeping
In this department, I am
departments. My tasks included assisting in setting up dining tables,
assigned to do the
helping with food service preparation, cleaning and arranging guest
following tasks:
rooms, and providing essential guest amenities such as towels and
toiletries.

I also observed how staff members handle food safely and serve guests
professionally. One of the strengths I noticed in these departments was
Observed strengths of
the excellent teamwork and coordination among the staff. They work
the Department
efficiently, follow standard procedures, and maintain a professional and
friendly attitude toward guests.

However, I also observed some weaknesses, such as the lack of


Observed weaknesses
manpower during peak hours and the need for maintenance on some
of the Department
housekeeping equipment.

Problems Encountered I encountered a few challenges, such as adjusting to the physical


( if, any) workload and overcoming my nervousness when dealing with guests.

I learned how to properly set up guest rooms, understood the


importance of hygiene in food service, and became familiar with the
Learning Experience/s tools and processes used in housekeeping. Overall, my first week gave
me a better understanding of the responsibilities in the hospitality
industry and helped me build confidence in a real work environment.

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