Landlord Insurance

Product Disclosure Statement and Policy Booklet

Thank you for choosing NRMA Insurance.

This Product Disclosure Statement (PDS) is issued by Insurance Australia Limited ABN 11 000 016 722
AFSL 227681 trading as NRMA Insurance. The information in this PDS is current at the preparation date.
From time to time, We may include more up-to-date information in the PDS that is not materially adverse
without notifying You. You can get more up-to-date information by contacting Us. If You ask Us for any
updates, We will give You a free copy. If We need to, We will issue a supplementary or replacement PDS.

This PDS has been designed to help You get the most out of Your Policy. When You take out an insurance
policy with Us, the cover We agree to provide You is set out in Your current Certificate of Insurance and
described in this PDS, as well as any supplementary PDS We may issue. Together they make up the terms and
conditions of Your insurance contract with Us. Read them carefully and store them together in a safe place.

©2023.

Contact details
This booklet contains information You need to know about Your Policy. If You
have any questions, or if there’s anything We can help with, get in touch today.

Enquiries 132 132

Claims 131 123
Web nrma.com.au

Preparation date: 10 September 2023

Page 1 of 27   Landlord Insurance | Product Disclosure Statement and Policy Booklet NRMALANPDS REV2 09/2023
Contents
Key benefits and features of Landlord Insurance........................ 3
Cover for liability.................................................... 15
Important information.............................................. 5 What We cover............................................................................... 15
Your contract...................................................................................5 Conditions of cover....................................................................... 15
– More than one insured................................................................. 5 What We don’t cover..................................................................... 15
– Certificate of Insurance................................................................ 5
Additional benefits................................................. 16
Receiving Your Policy documents..................................................5
Limits, exclusions and conditions..................................................5 Abandoned possessions...............................................................16
Special conditions and embargoes................................................5 Contents in the open air................................................................16
Sum Insured.....................................................................................5 Landlord furniture and furnishings – non-Strata scheme...........16
Your Premium..................................................................................5 Landlord fixtures – Strata scheme............................................... 17
– Paying Your Premium.................................................................... 5 Landscaping.................................................................................. 17
– What happens if You don’t pay on time......................................6 Locating the cause of damage..................................................... 17
Excess(es)....................................................................................... 6 Loss of rent.................................................................................... 17
Cooling-off rights .......................................................................... 6 Meeting building regulations....................................................... 18
Changes to Your Policy.................................................................. 6 Mortgage discharge costs............................................................ 18
Cancellation.................................................................................... 6 Professional and rebuilding fees.................................................. 18
Renewal........................................................................................... 6 Removal of debris.......................................................................... 18
Assigning rights and appointing a representative........................7 Replacement of keys and locks.................................................... 18
– Assigning Your rights.................................................................... 7
Storage costs.................................................................................19
– Appointing someone to represent You....................................... 7
Your responsibilities........................................................................7 Optional benefit...................................................... 19
Your privacy is important to Us..................................................... 8
– How We use Your personal information......................................8 Rent default...................................................................................19
– Further information.......................................................................8
– Your consent.................................................................................8
General exclusions................................................. 19
What to do if You have a complaint and other important
information..................................................................................... 8 Claims..................................................................... 21
The General Insurance Code of Practice (Code).......................... 8
Financial Claims Scheme............................................................... 9 What You must do and what You must not do.............................. 21
– Extra Help .....................................................................................9 How We settle Your claim under ‘Cover for liability’.................. 22
Governing law, currency and GST................................................. 9 How We settle Your claim for loss or damage to
– Governing law...............................................................................9 Your Rental Property.................................................................... 22
– Currency........................................................................................9 – How We calculate the amount if We choose to pay You.........23
– GST................................................................................................9 – What are some examples of when We do this?........................23
– Calculation of the amount..........................................................23
Definitions.................................................................9 How We settle Your claim for loss or damage to Your Contents.. 23
– How We calculate the amount if We choose to pay You.........24
– What are some examples of when We do this?........................24
 Cover for loss or damage to Your Rental
– Calculation of the amount..........................................................24
Property and Contents............................................12
Lifetime guarantee....................................................................... 24
What We cover and don’t cover.................................................... 12 Credit provider’s rights................................................................ 24
Listed Events.................................................................................. 12 – Payments to the credit provider................................................ 25
Accidental breakage of glass....................................................... 12 Excess........................................................................................... 25
Animal damage.............................................................................. 12 Other deductions......................................................................... 25
Damage by occupant.................................................................... 12 – Four times the weekly rent amount........................................... 25
– GST.............................................................................................. 25
Deliberate or intentional act......................................................... 12
– Unpaid Premium......................................................................... 25
Earthquake..................................................................................... 13
Recovery actions.......................................................................... 25
Electrical motor burnout............................................................... 13
– Recovery action by Us................................................................ 25
Escape of water or liquid.............................................................. 13
– Recovery action by You..............................................................26
Explosion....................................................................................... 13
How We pay claims – some examples......................................... 26
Fire.................................................................................................. 13
– Claim example 1 – repairing Your Rental Property...................26
Flood or Rainwater Run-off........................................................... 13
– Claim example 2 – replacing Your Contents ...........................26
Impact............................................................................................ 14 – Claim example 3 – Your Rental Property and Contents
Lightning........................................................................................ 14 are a Total Loss........................................................................... 27
Riot or civil commotion................................................................. 14 – Claim example 4 – rent default................................................. 27
Storm.............................................................................................. 14 – Claim example 5 – loss of rent.................................................. 27
Storm Surge or tsunami................................................................ 14 – Claim example 6 – liability claim at Your Rental Property....... 27
Theft by Tenant.............................................................................. 14
Theft or attempted theft............................................................... 15
Maximum amount We pay for Contents....................................... 15

Page 2 of 27   Landlord Insurance | Product Disclosure Statement and Policy Booklet NRMALANPDS REV2 09/2023
Key benefits and features of Landlord Insurance
This table compares the cover We provide under the type of insurance We offer.
In this PDS We set out the full details about Your cover and any limits, exclusions and conditions that apply.

Cover
Building Contents

Cover for loss or damage to Your Rental Property and Contents

Accidental breakage of glass

Animal damage

Damage by occupant

Deliberate or intentional act

Earthquake

Electrical motor burnout

Escape of water or liquid

Explosion

Fire

Flood or Rainwater Run-off

Impact

Lightning

Riot or civil commotion

Storm

Storm Surge or tsunami

Theft by Tenant

Theft or attempted theft

Cover for liability

Additional benefits

Abandoned possessions

Contents in open air

Landlord furniture and furnishings – non-Strata scheme

Landlord fixtures – Strata scheme

Landscaping

Locating the cause of damage

Loss of rent

Meeting building regulations

Mortgage discharge costs

Page 3 of 27   Landlord Insurance | Product Disclosure Statement and Policy Booklet NRMALANPDS REV2 09/2023
Additional benefits (continued)

Professional and rebuilding fees

Removal of debris

Replacement of keys and locks

Storage costs

Optional benefit

Rent default Optional Optional

Page 4 of 27   Landlord Insurance | Product Disclosure Statement and Policy Booklet NRMALANPDS REV2 09/2023
 Important information Special conditions and embargoes
We may apply special conditions on Your Policy that may exclude,
restrict or extend cover for a person or a particular matter at the
Your contract time that You purchase the policy. For example, We may not cover
You for some incidents like a bushfire, Storm or Flood if they cause
Your Policy is a contract between You and Us and is made up of: loss or damage during a specific period which is also known as an
– Your Certificate of Insurance; embargo period.

– this Product Disclosure Statement and Policy Booklet (PDS); Your current Certificate of Insurance shows any special
and conditions including any embargo periods that apply to
Your Policy.
– any applicable supplementary PDS.
In addition, We may apply special conditions during the Period
More than one insured of Insurance that limit Your ability to make changes to coverage,
Sums Insured and Your Policy terms.
If there is more than one insured, then anything that any insured
says, does or omits applies to all of the insureds. Each insured
can act on behalf of all the insureds as their agent. Sum Insured
Certificate of Insurance Your Certificate of Insurance shows the amount of insurance You
have under Your Policy as Your:
Your Certificate of Insurance shows the type of Your insurance
– ‘Building’ Sum Insured – this is the amount Your Rental
and any options You have added under Your Policy. It also shows
Property is insured for; and/or
the Period of Insurance Your Policy covers – We only cover You
for Incidents that happen during that time. – ‘Contents’ Sum Insured – this is the amount Your Contents are
insured for.

Receiving Your Policy documents  You should make sure You insure Your Rental
You may choose to receive Your Policy documents: Property and Contents for their full replacement
value. To help You estimate the full replacement
– electronically – that is, by email; or
value of Your Rental Property You can access our
– by post. home buildings calculator at nrma.com.au.

If We send Your Policy documents to You by email, We will send

them to the person and email address You have nominated for Each year Your Policy renews, We will automatically review and
receiving Policy documents. Any Policy documents We send to may change Your ‘Building’ Sum Insured and ‘Contents’ Sum
this email address will be considered to have been received by Insured to account for inflationary trends.
You 24 hours from when We send them.
In Your offer of renewal, We will show You the Sums Insured that
If We send Your Policy documents to You by post, We will send will apply during the next Period of Insurance.
them to the person and mailing address You have nominated for
receiving Policy documents.
Your Premium
You are responsible for making sure the person and email or
mailing address We have for Your Policy documents is up to date. In return for paying Your Premium, We provide the cover You
So, You need to tell Us if this email or mailing address change – have chosen. You may also be eligible for certain discounts.
see ‘Changes to Your Policy’ in this section.
 For information about how We work out Your
Premium or discounts You may be entitled
Limits, exclusions and conditions to, see Our Landlord Insurance Premium,
Limits, exclusions and conditions apply to the cover You have Excess & Discounts Guide. To get a free copy
chosen: of Our Landlord Insurance Premium, Excess &
Discounts Guide visit nrma.com.au.
– throughout this PDS, We set out any specific limits, exclusions
and conditions with the cover they apply to;
Paying Your Premium
– We set out the general exclusions that apply to all covers
and benefits under Your Policy in the ‘General Exclusions’ You must pay Your Premium on time. You can pay Your Premium:
section; and
– annually in one lump sum; or
– We set out Your responsibilities when You are insured with Us
in the `Your responsibilities’ section. – in instalments by direct debit from an account or credit card
You nominate (if We offer this option to You).

Your Certificate of Insurance shows the amount You need to pay

and the due date for Your annual Premium or each instalment.

Page 5 of 27   Landlord Insurance | Product Disclosure Statement and Policy Booklet NRMALANPDS REV2 09/2023
What happens if You don’t pay on time Changes to Your Policy
When You take out insurance, You need to pay Your annual You may want to make a change to Your Policy (for example,
Premium or any instalments by the due date specified on adding optional benefits to increase Your cover). To make a
Your Certificate of Insurance. change to Your Policy please contact Us.
An instalment is unpaid if it can’t be deducted from Your If We agree to make the change, We will:
nominated account or credit card.
– tell You if any additional Premium applies to the change and
If Your Premium is overdue We will send You a notice outlining the require You to pay this amount in order to make the change
overdue amount and when it needs to be paid. under Your Policy; or
If Your Premium remains unpaid after the time period specified in – refund any amount We owe You due to the change; and
the notice We send, We will:
– issue You with a Certificate of Insurance.
– cancel Your Policy for non-payment; and
If You change Your contact details (for example, the mailing or
– refuse to pay any claim for an incident occurring after the email address You have nominated to receive Policy documents)
cancellation date. You must tell Us as soon as reasonably possible. If You don’t,
If You pay by instalments, We will send You a second notice We will consider that You received Your Policy documents (that
either before cancellation informing you of the effective date of We sent to Your old address) even though You didn’t. We will
cancellation, or within 14 days after cancellation confirming the continue to send Your Policy documents to the mailing or email
effective date of cancellation. address You have nominated until You tell Us to update Your
contact details.
If You need to make a claim when Your Policy is overdue, and
before Your Policy has been cancelled for non-payment, We
will require You to pay the overdue amount as part of the claim Cancellation
settlement process.
In addition to Your ‘Cooling-off rights’, You may cancel Your Policy
at any time (for example, if You no longer want Your Policy).
Excess(es) There may be circumstances where We need to cancel Your
An Excess is Your contribution towards the cost of a claim. The Policy. We will only do this if the law allows it.
amount and types of Excess that applies to Your Policy will be If Your Policy is cancelled:
shown on the Certificate of Insurance. Please see ‘Excess’ in the
‘Claims’ section for information on the type of Excess that may – We will refund any unused Premium; or
apply to Your claim and when You may not be required to pay – and You pay Your Premium by instalments, We will deduct any
an Excess. unpaid instalments that are due. You authorise Us to deduct
any unpaid instalments by direct debit from the account
 For more information about the Excesses that may or credit card You previously nominated for instalment
apply to Your Policy, see Our Landlord Insurance deductions. As We are only allowed to deduct the agreed
Premium, Excess & Discounts Guide. To get a free amount You previously authorised, We may need to collect
copy of Our Landlord Insurance Premium, Excess the total amount You owe Us over a few instalments.
& Discounts Guide visit nrma.com.au.

Renewal
Cooling-off rights At least 14 days prior to expiry of Your Policy We will give You
notice in writing of the date and time of expiry and advise You if
You can tell Us to cancel Your Policy within 21 days from: We are prepared to renew Your Policy. If We offer to renew Your
Policy We will send You an updated Certificate of Insurance and
– the date We issue Your Policy – for example, if You call Us on
quote a premium based on the information in Your current Policy.
3 May to set up a new Policy from 10 May, then Your 21 day
You should review any offer of renewal to ensure the insurance
cooling-off period starts from 3 May as that’s when We issued
cover is still appropriate for You.
Your Policy; and
If You paid Your last Premium:
– the start date of the Period of Insurance that applies when You
renew Your Policy. – as an annual Premium by direct debit, We will deduct the
renewal Premium from the account or credit card You
If You tell Us to cancel Your Policy within those times, We’ll refund
previously nominated; or
the Premium You paid Us in full. However, We will only do that
if You haven’t made a claim on Your Policy. You can also cancel
Your Policy as set out in ‘Cancellation’ in this section.

Page 6 of 27   Landlord Insurance | Product Disclosure Statement and Policy Booklet NRMALANPDS REV2 09/2023
– by instalments, We will continue to deduct payments from – Your Rental Property due to renovations, extensions or
the account or credit card You previously nominated for demolition;
instalment deductions, and Your Policy will automatically
– the people insured under this Policy; or
renew if We offer You a renewal. If You do not want Us to
continue to deduct these payments and automatically renew – the Sums Insured of Your Buildings or Contents;
Your Policy, please contact Us prior to expiry of Your Policy.
– there is any change to the use of Your Rental Property
If You paid Your last Premium as an annual Premium without a direct including but not limited to if Your Rental Property is:
debit arrangement, We must receive Your payment of the renewal
– used solely for short-term rentals where the rental periods
Premium by the due date otherwise Your Policy will not renew.
are less than 90 days;

– a boarding house or hostel;

Assigning rights and appointing a
– a hotel or motel;
representative
– a commercial building;
Assigning Your rights – a show or display home;

You must not assign any benefits, rights or obligations under Your – a commercial farm building; or
Policy unless You get Our written consent first.
– under construction; or
Appointing someone to represent You – any people who are insured under the Policy have:

If You want to appoint someone to represent You, then You need – been convicted of any fraud offence; or
to tell Us and We need to agree that We will deal with them on
– made a claim that is untrue under this Policy or another
Your behalf. We will not unreasonably withhold Our consent. For
insurance policy.
example, You may ask someone to manage Your Policy or a claim.
We may have a concern with a party that You may want to appoint If You tell Us about any of these things, We may charge an
if they present a conflict of interest, for example, someone who additional Premium, change the cover of Your Policy, impose
supplies goods or services for Your claim. We will not pay any special conditions or cancel Your Policy to reflect the change in
costs charged by anyone You appoint to represent You. risk and terms upon which We have issued Your Policy. If You do
not wish to accept Our terms, You can cancel Your Policy.

Your responsibilities You must also:

– be truthful and frank in any statement You make in connection

When You take out a Policy with Us or make a claim, You have
with Your Policy;
certain responsibilities that are set out in this section. These
responsibilities also apply to any person that is covered by Your – not behave in a way that is improper, hostile, threatening,
Policy. If You don’t meet Your responsibilities, We may refuse to abusive or dangerous;
pay Your claim or reduce what We pay for Your claim. We may also
– pay Your Premium, including paying instalments, by the
decide to cancel Your Policy. The course of action We take when
due date;
You fail to meet Your responsibilities will be considered in each
circumstance based on what impact or effect Your failure caused – take reasonable precautions to avoid a claim being made;
or contributed to the claim or Our decision to issue Your Policy.
– do everything reasonable to prevent further loss or damage to
We understand that in some circumstances You may not be able any property if an Incident happens;
to meet Your responsibilities for reasons that are beyond Your
– take reasonable steps to ensure You or anyone acting on Your
control. For example, if You are seriously injured and You cannot
behalf obeys all relevant laws;
provide Us with information to help Us process Your claim. You
may also experience personal circumstances which could impact – not make a fraudulent claim under this Policy or any other
a claim under this Policy. For example, mental health conditions, insurance policy; and
or the conduct of others such as acts of violence or intimidation.
– follow the conditions of this Policy.
If this happens, You or any other insured should speak to Us
about Your situation so We can consider how best We can help. There are also things You must and must not do if You make a
claim under this Policy. These are set out in the ‘Claims’ section.
You must tell Us if:
If You breach any of the terms of this Policy We may refuse
– Your Rental Property will be unoccupied for a continuous or reduce a claim, cancel Your Policy or do both. The course
period of 60 days or more during the Period of Insurance; of action We take when You breach of any the terms will be
considered in each circumstance based on what impact or effect
– there is any change to:
Your breach caused or contributed to the claim or Our decision to
– the address or Site where Your Rental Property or issue Your Policy.
Contents are insured;

Page 7 of 27   Landlord Insurance | Product Disclosure Statement and Policy Booklet NRMALANPDS REV2 09/2023
Your privacy is important to Us If You experience a problem or are not satisfied with Our
products, Our services or a decision We have made, let Us know
We value the privacy of personal information We collect so we can help.
about You.
Call Us on 132 132 or go to Our website for more information:
We collect Your personal information directly from You and nrma.com.au
through others including those listed in Our Privacy Policy, such
We will try to resolve complaints at first contact or shortly
as Our related entities, agents and distributors.
thereafter. If We are not able to resolve Your complaint when You
contact Us or You would prefer not to contact the people who
How We use Your personal information
provided Your initial service, Our Customer Relations team can
We and the parties listed in Our Privacy Policy will use Your assist:
personal information for the purposes it was collected for.  Free call: 1800 045 517
Those purposes usually include to provide You with assistance, a  Email: [email protected]
product or service You requested and to deal with claims.
Customer Relations will contact You if they require additional
Your personal information may also be used for other purposes information or have reached a decision. Customer Relations will
that are set out in Our Privacy Policy. You may choose to not advise You of the progress of Your complaint and the timeframe
give Us Your personal information. However, not giving Us Your for a decision in relation to Your complaint.
personal information may affect Our ability to provide You with a
product or service, including processing a claim. We expect Our procedures will deal fairly and promptly with
Your complaint. If You are unhappy with the decision made by
Further information Customer Relations You may wish to seek an external review,
such as referring the issue to the Australian Financial Complaints
We may disclose Your personal information to: Authority (AFCA). AFCA provides fair and independent financial
– Our related entities; services complaint resolution that is free to customers. AFCA has
authority to hear certain complaints. AFCA will confirm if they can
– Our service providers – which includes some service
assist You:
providers that may be based overseas; and
Free Call: 1800 931 678
– other parties as set out in Our Privacy Policy.
Email: [email protected]
Our Privacy Policy provides more information about how We
collect, from whom We collect and how We hold, use and Mail: Australian Financial Complaints Authority
disclose Your personal information. GPO Box 3, Melbourne VIC 3001

Our Privacy Policy also provides information about how You can: Visit: http://www.afca.org.au

– access Your personal information; Further information about Our complaint and dispute resolution
process is available by contacting Us.
– ask Us to correct Your personal information; and

– complain about a breach of the privacy principles set out in

the Privacy Act 1988 (Cth) and how We will deal with Your
The General Insurance Code of Practice
complaint. (Code)
Your consent The purpose of the Code is to raise the standards of practice and
service in the general insurance industry.
You agree to Us collecting, holding, using and disclosing Your
The objectives of the Code are:
personal information as set out in Our Privacy Policy when You:
– to commit Us to high standards of service;
– provide Us with Your personal information; and
– to promote better, more informed relations between Us and
– apply for, use or renew any of Our products or services.
You;
To get a free copy of Our Privacy Policy:
– to maintain and promote trust and confidence in the general
Visit: nrma.com.au/privacy-security insurance industry;

– to provide fair and effective mechanisms for resolving

 Call: 132 132
complaints You make about Us; and

– to promote continuous improvement of the general insurance

What to do if You have a complaint and industry through education and training.
other important information The Code Governance Committee is an independent body that
monitors and enforces insurers’ compliance with the Code.
We will always do Our best to provide You the highest level of
service but if You are not happy or have a complaint or dispute, We have adopted and support the Code and are committed
here is what You can do. to complying with it. Please contact Us if You would like more
information about the Code or Code Governance Committee.

Page 8 of 27   Landlord Insurance | Product Disclosure Statement and Policy Booklet NRMALANPDS REV2 09/2023
Financial Claims Scheme – endangers life other than that of the person committing the
action;
You may be entitled to payment under the financial claims
– creates a risk to health or safety of the public or a section of
scheme in the event that We become insolvent. Access to the
the public; or
scheme is subject to eligibility criteria. Information about the
scheme can be obtained from www.fcs.gov.au. – is designed to interfere with or to disrupt an electronic
system.
Extra Help
Actions of the Sea means:
We understand that there are circumstances in which You may – sea waves; and
need additional or alternative support or assistance. The General
Insurance Code of Practice provides some examples and includes – normal movement or changes in the sea levels (including high
your physical or mental health, family or financial situation, tides and king tides),
cultural background or disability. If You are comfortable, please unless caused by Storm Surge.
call and tell Us about Your situation and We will work with You
to arrange support. Further information about the support We Actions of the Sea does not include Storm Surge.
provide, including Our Family and Domestic Violence policy, can Building means any domestic building used primarily for
be found on Our website: nrma.com.au. residential use by Your Tenant that has walls and a roof and can
be locked up and:
Governing law, currency and GST – includes:

– home improvements and fixtures that are permanently

Governing law
built in or fixed to the buildings;
This contract is governed by the law of the Australian State or – domestic outbuildings;
Territory where the property insured under this Policy is located.
– fixed coverings to walls, floors and ceilings but not fixed
Currency carpets, curtains or internal blinds;

All dollar values described in Your Policy are a reference to the – infrastructure for services for which You are responsible
lawful currency of Australia. including infrastructure for waste water and storm water
and the supply of electricity, gas, water, internet and
GST telephone;

All dollar values described in Your Policy include GST, unless We – in built swimming pools and spas;
say they don’t. If You are a business registered or required to be – driveways that provide access to the domestic buildings
registered for GST purposes, then You must tell Us: but not gravel driveways;
– Your Australian Business Number (ABN); and – paths, walkways and paved areas provided they are of
– the percentage of any input tax credit You have claimed or are permanent construction, for example fixed pavers, tiles or
entitled to claim on the Premium. concrete;

– retaining walls;

– boat jetties or pontoons that You are legally responsible

Definitions for; and

– fences or gates.
The following words have the following special meaning in this
Policy when the words are capitalised. A reference to the singular – for ‘Contents’ insurance, if Your Rental Property is a flat or unit,
includes the plural and vice versa, unless the context otherwise Your Building also includes any lockable storage compartment
requires. in another section of the building or complex that Your flat or
unit is part of, that You or Your Tenant has exclusive use of.
Accident or Accidental means a sudden, unexpected and
unintended event which was not intended or expected. Building does not include:

Act of Terrorism includes any act, or preparation in respect of – any Contents;

action, or threat of action designed to influence the government – plants, shrubs, trees or grass except as specifically covered
de jure or de facto of any nation or any political division thereof, under the ‘Landscaping’ additional benefit;
or in pursuit of political, religious, ideological or similar purposes
to intimidate the public or a section of the public of any nation – any home improvements, structures or fixtures installed by, or
by any person or group(s) of persons whether acting alone at the instruction of, a tenant;
or on behalf of or in connection with any organisation(s) or – lawns, artificial lawns or artificial grass (except tennis courts);
government(s) de jure or de facto, and which:
– loose or compacted soil, gravel, pebbles, rocks or sand;
– involves violence against one or more persons;
– dams unless they are constructed of permanent and man-
– involves damage to property; made materials;

Page 9 of 27   Landlord Insurance | Product Disclosure Statement and Policy Booklet NRMALANPDS REV2 09/2023
– any property used solely for short-term rentals where the Contents also includes building materials at the Site that You own
rental periods are less than 90 days; or are legally responsible for and which are due to be fitted to Your
Rental Property but only up to the value of $1,000.
– boarding houses, hostels or student accommodation;
Contents does not include:
– hotels or motels;
– any Building;
– commercial buildings;
– loose or unset precious or semi-precious stones;
– show or display homes;
– gold or silver items;
– commercial farm buildings;
– jewellery or watches;
– new buildings being constructed;
– clothes and personal effects;
– buildings that are to be demolished;
– money including cash, cheques, money orders, gift
– Common Property (except for ‘Contents’ insurance, if Your
certificates and negotiable instruments;
Rental Property is a flat or unit, Your Building also includes any
lockable storage compartment reserved for You in another – Cryptocurrency and/or any devices or programs involved in
section of the building or complex that Your flat or unit is part the storage or transfer of Cryptocurrency;
of, that You or Your Tenant has exclusive use of); or
– collections of any kind, including without limitation any
– items that are covered by an insurance policy taken out by an collection of cards, stamps, uncirculated mint issue or proof
owners corporation or similar body; coins or notes, ancient or rare coins or notes, sovereigns and
bullion;
– any houseboat or water vessel; or
– works of art, including without limitation paintings, sculptures,
– any caravan or mobile home.
photographic prints and figurines;
Certificate of Insurance means the document outlining the
– desktop or laptop computers and their equipment;
details of Your insurance cover.
– cameras or photographic equipment;
Common Property means property owned by the owners
corporation or similar body. – mobile devices, smart watches, fitness bands and portable
handheld electronic devices, including mobile telephones,
Communicable Disease means any disease which can be
tablets and personal digital assistants;
transmitted by means of any substance or agent from any
organism to another organism where: – plants and trees growing outdoors except those growing in
pots or tubs;
– the substance or agent includes, but is not limited to, a virus,
bacterium, parasite or other organism or any variation thereof, – lawns, artificial lawns or artificial grass;
whether deemed living or not;
– grass, rocks or soil;
– the method of transmission, whether direct or indirect,
– building materials or items at the Site that are due to be fitted
includes but is not limited to, airborne transmission, bodily
to Your Rental Property except to the extent specifically
fluid transmission, transmission from or to any surface or
included in the definition of Contents above;
object, solid, liquid or gas between organisms; and
– items that are covered by an insurance policy taken out by an
– the disease, substance or agent can cause or threaten bodily
owners corporation or similar body;
injury, illness, emotional distress or damage to human health
or human welfare or can cause or threaten damage to, – any Common Property;
deterioration of, loss of value of, marketability of or loss of use
– Tools of Trade;
of property.
– any animals;
Contents means those items that You leave at Your Rental
Property for use by Your Tenant, that You own or are legally – illegal items including but not limited to illegally downloaded
responsible for and includes: digital media;

– furniture and furnishings; – goods kept for sale, distribution, display or exhibition or
goods on consignment;
– fixtures or fittings, including drapes, curtains, internal blinds
and light fittings; – any belongings owned by:

– loose floor coverings, including mats, rugs or runners; – Your Tenant;

– carpets; – Your Tenant’s visitors; or

– electrical items that are not permanently attached to Your – anyone other than You;
Rental Property; and
– stock used in any business, trade or profession;
– gardening equipment for residential use, including their parts
– drones while in use or away from the Rental Property;
and accessories.
– any sporting equipment;

– vehicles, including:

Page 10 of 27   Landlord Insurance | Product Disclosure Statement and Policy Booklet NRMALANPDS REV2 09/2023
 – motor vehicles, caravans, trailers, or any parts or Rental Agreement means a current valid written agreement
accessories that are in or attached to a motor vehicle, between You and a tenant that details the terms and conditions
caravan or trailer; of the tenancy including the rental period, the amount of rent
payable to You and the amount of bond that a tenant is required
– aircraft or other aerial device, or any parts or accessories
to pay. Once the fixed term period of the tenancy ends, the Rental
that are in or attached to an aircraft or aerial device;
Agreement becomes a continuing agreement with the same
– motorcycles or mini-bikes; or terms and conditions.
– ride-on vehicles; Rental Property means Buildings You own at the Site.
– watercraft; or Site is the land where Your Rental Property is located and the
yard or garden surrounding it that You own and that is used
– sailboards and non-motorised surf skis, including paddle
primarily for domestic residential purposes by Your Tenant at the
boards.
address shown on Your Certificate of Insurance. The Site includes
Cryptocurrency means any form of currency that only exists in any land or other area that touches the Site and for which any
digital form. statutory authority has made You responsible, but it does not
Excess means the amount(s) You must contribute to the cost of a include the nature strip outside Your Rental Property.
claim. The amount and types of Excess that apply to Your Policy Storm means:
will be shown on Your Certificate of Insurance.
– rain, thunderstorm, hail or snow; or
Flood means the covering of normally dry land by water that has
– violent wind, cyclone or tornado.
escaped or been released from the normal confines of any of the
following: Storm Surge means an increase in sea level that occurs because
of an intense Storm or cyclone and associated waves.
– a lake (whether or not it has been altered or modified);
Strata means any form of land title which allows for multiple titles
– a river (whether or not it has been altered or modified);
to exist in or on a building or land where the Common Property is
– a creek (whether or not it has been altered or modified); held under a single separate title.
– another natural watercourse (whether or not it has been Sum Insured means the amount shown on Your Certificate
altered or modified); of Insurance that You have insured Your Rental Property and/
– a reservoir; or Contents and/or liability and/or additional benefits and/or
optional benefits for under this Policy.
– a canal; or
Tenant means any person(s) named in a Rental Agreement that
– a dam. have been granted the right to occupy Your Rental Property and any
Incident means a single occurrence or a series of occurrences other person(s) who permanently reside at Your Rental Property.
arising out of one event. Tools of Trade means the items, material or equipment used in,
Liability Limit means the maximum amount of $20,000,000 and that You need to perform, Your current business, trade or
(inclusive of GST and all legal costs) We will pay for any one profession.
Incident under the ‘Cover for liability’ section. Tools of Trade does not include:
Period of Insurance means the period that is covered by Your – home office equipment of a desk, chair, computer and
Policy that is shown on the Certificate of Insurance. electronic device and other items used for office work; or
Pet means a domestic animal (for example a dog, cat or horse) – stock used in any business, trade or profession.
that is kept by Your Tenant at Your Rental Property and is not used
Total Loss means when:
for racing, commercial breeding or other commercial purposes.
– We decide that it is uneconomical to repair Your Rental
Policy means the contract between You and Us and includes
Property or Contents;
this document, any applicable supplementary PDS(s) and the
Certificate of Insurance. – We decide that Your Rental Property or Contents cannot be
repaired; or
Premium means the total amount You pay for this Policy that is
shown on the Certificate of Insurance. It includes government – insured property is stolen and not returned.
taxes such as GST and any other duties or charges that apply. If
We, Us and Our means the product issuer Insurance Australia
You pay Your Premium by instalments, Your Premium is the total
Limited ABN 11 000 016 722 AFSL 227681 trading as NRMA
of the instalments You need to pay over the Period of Insurance.
Insurance.
Rainwater Run-off means water that flows over the ground, or
You and Your means all the people named as the insured on the
backs-up, as a result of a Storm.
Certificate of Insurance.
Rainwater Run-off does not include Flood.

Page 11 of 27   Landlord Insurance | Product Disclosure Statement and Policy Booklet NRMALANPDS REV2 09/2023
  Cover for loss or damage Damage by occupant
to Your Rental Property and We cover loss or damage caused by Your Tenant, anyone who enters
Your Rental Property or the Site with Your Tenant’s consent, or a Pet
Contents kept at the site with Your approval, including loss or damage from:

– vandalism or a malicious act;

The cover provided under this section depends on whether You
– intentional and deliberate act;
have ‘Building’ insurance and/or ‘Contents’ insurance.
– unauthorised alterations; or

What We cover and don’t cover – contamination caused by the manufacture, storage, or
distribution of illegal drugs.
We will cover:
If loss or damage is, or is caused by or arises from, contamination
– Your Rental Property if You have ‘Building’ insurance; and caused by the manufacture, storage or distribution of illegal
drugs, We will only pay:
– Your Contents while in Your Rental Property if You have
‘Contents’ insurance, – for the cleaning and/or replacement of items that are
contaminated; and
for loss or damage occurring during the Period of Insurance
caused by any of the Listed Events as set out below. – up to a maximum of $30,000.

You are only insured for Contents when they are inside Your We will deduct four times the weekly rent amount shown in Your
Rental Property except as specifically provided for under any applicable Rental Agreement, in addition to the Standard Excess,
additional benefits that You are entitled to. from each claim under this section.

We will not cover:

Listed Events – Your claim if You do not provide Us with the applicable Rental
Agreement;

Accidental breakage of glass – loss or damage if We have paid a claim in relation to the same
Tenant or Rental Agreement under the ‘Damage by occupant’
We cover Accidental breakage with a fracture through its entire or ‘Theft by Tenant’ Listed Events or ‘Rent default’ optional
thickness of: benefit except in relation to the same Incident; or
– glass panels in fixtures, cooktop and oven doors and vitreous – any loss or damage that is, or is caused by or arises from,
china or acrylic or fibreglass fixed shower bases, baths, spa contamination caused by the manufacture, storage or
baths, sinks, toilets, bidets and sanitary fixtures in Your Rental distribution of illegal drugs if You knew about the contamination,
Property if You have ‘Building’ insurance; and or potential contamination, when You purchased the Policy; or
– fixed glass in Your furniture including outdoor furniture, fixed – loss or damage caused by or arising from tenant neglect,
glass in a light fitting, fixed glass in a mirror or picture and carelessness, poor housekeeping, or unhygienic living habits.
the frame of a broken mirror or picture at the Site if You have
‘Contents’ insurance.

We will also cover the reasonable costs to reconnect any electrical

Deliberate or intentional act
components to a damaged item We have agreed to cover. We cover loss or damage by a deliberate or intentional act
We will not cover: (including vandalism and a malicious act).

– an item that broke because heat was directly applied to it, We will not cover any deliberate or intentional act by:
except heat from sunlight; – You;
– glass in a greenhouse or glasshouse; – Your Tenant;
– glass in televisions or in computer equipment; – anyone else who normally lives in Your Rental Property;
– water or sewerage pipes; or – anyone who enters Your Rental Property or the Site with the
– any loss or damage caused by the broken item. consent of You, Your Tenant or anyone else who normally lives
in Your Rental Property; or

Animal damage – any person acting with Your express or implied consent.

You must report any deliberate or intentional act to the police and
We cover loss or damage caused by animals not kept at the Site, provide Us with the report number and details of when and where
but We will not cover loss or damage by any animal that You, Your the report was made.
Tenant or anyone else who lives at Your Rental Property or Site
has permitted to be at the Site.

Page 12 of 27   Landlord Insurance | Product Disclosure Statement and Policy Booklet NRMALANPDS REV2 09/2023
Earthquake Explosion
We cover loss or damage caused by: We cover loss or damage caused by:
– earthquake; and – explosion; or
– landslide or subsidence that happens within 72 hours of, and
– landslide or subsidence that happens within 72 hours of, and
as a direct result of, an earthquake.
as a direct result of, an explosion,

provided there is physical evidence of the explosion.

Electrical motor burnout
We will cover burnout of an electric motor that is part of Your: Fire
– Rental Property and costs for the service call, parts and labour
We cover loss or damage caused by fire or bushfire.
charges if You have ‘Building’ insurance; and
We will not cover:
– Contents and costs for the service call, parts and labour
charges if You have ‘Contents’ insurance, – any fire that was started with the intention to cause damage by:

that occurs during the Period of Insurance. – You;

We will only cover electric motors that are up to 15 years old. – Your Tenant (note: the ‘Damage by occupant’ Listed Event
may apply - refer to that section);
We do not cover:
– anyone else who normally lives in Your Rental Property; or
– any damage caused to an electric motor that is covered by
a warranty; – anyone who enters Your Rental Property or the Site with
the consent of You, Your Tenant or anyone else who
– an electric motor that:
normally lives in Your Rental Property; or
– You use for a business, trade or profession; or
– loss or damage which results from scorching or melting
– is not kept at Your Rental Property or Site; or where there is no flame.

– any costs to remove or re-install submerged or

underground motors. Flood or Rainwater Run-off
We cover loss or damage caused by:
Escape of water or liquid
– Flood or Rainwater Run-off; and
We cover loss or damage caused by:
– landslide or subsidence that happens within 72 hours of, and
– water or liquid leaking or escaping from gutters, drainpipes or as a direct result of, Flood or Rainwater Run-off.
pipes at the Site;
We will not cover:
– water or liquid leaking or escaping from water mains, water
– loss or damage to:
supply pipes, baths, spa baths, sinks, toilets, bidets, sanitary
fixtures, appliances, aquariums, water tanks or swimming – retaining walls;
pools;
– gates, fences or free-standing walls if the loss or damage
– liquid leaking from a fixed heating system or sealed portable was caused because they were not structurally sound or
heater; and well-maintained;

– landslide or subsidence that happens within 72 hours of, and – pontoons, jetties or bridges;
as a direct result of, liquid leaking as covered in this event.
– gravel driveways;
We will not cover:
– swimming pool covers or spa covers that are more than 5
– the cost of repairing the item that caused the leak or escape years old; or
or the item that the water or liquid leaked or escaped from;
– pool and spa solar covers or liners;
– the cost of fixing or finding leaks that have not caused loss or
– erosion, deterioration, collapse, shrinkage or any other earth
damage to Your Rental Property or Contents;
movement;
– loss or damage caused by Flood, Rainwater Run-off, Storm,
– Actions of the Sea; or
Storm Surge or tsunami;
– loss or damage caused by escape of water or liquid, Storm,
– erosion, deterioration, collapse, shrinkage or any other earth
Storm Surge or tsunami.
movement; or

– loss or damage caused by water leaking or escaping from a

shower recess or shower base.

Page 13 of 27   Landlord Insurance | Product Disclosure Statement and Policy Booklet NRMALANPDS REV2 09/2023
Impact – Actions of the Sea; or

– loss or damage to:

We cover loss or damage caused by the impact of:
– retaining walls;
– external aerials, masts, flagpoles and satellite dishes;
– gates, fences or free-standing walls if the loss or damage
– aircraft, vehicles and watercraft;
was caused because they are not structurally sound or
– debris from space, aircraft, rockets and satellites; and well-maintained;

– trees and branches. – pontoons, jetties or bridges;

If You have ‘Building’ insurance and a tree at the Site causes loss – gravel driveways;
or damage to Your Rental Property and and a qualified expert
– swimming pool covers or spa covers that are more than
agrees it needs to be removed, We will pay the costs to:
5 years old; or
– cut down and remove the tree; and
– pool and spa solar covers or liners.
– treat the stump so it doesn’t grow.

We will not cover: Storm Surge or tsunami

– loss or damage caused by tree cutting, lopping or felling at We cover loss or damage caused by:
the Site unless the cutting, lopping or felling is performed by
a professional; – Storm Surge or tsunami; or

– costs to remove the stump; or – landslide or subsidence that happens within 72 hours of, and
as a direct result of, Storm Surge or tsunami.
– costs to cut down or remove a tree if it didn’t cause any loss
or damage to Your Rental Property or Contents. We do not cover:

– loss or damage caused by escape of water or liquid, Flood,

Lightning Rainwater Run-off or Storm;

– erosion, deterioration, collapse, shrinkage or any other earth

We cover loss or damage caused by:
movement;
– lightning; and
– Actions of the Sea; or
– power surge only as a result of lightning.
– loss or damage to:

– retaining walls;
Riot or civil commotion
– gates, fences or free-standing walls if the loss or damage
We cover loss or damage caused by a riot, civil commotion or was caused because they are not structurally sound or
industrial or political disturbance. well-maintained;

We will not cover loss or damage caused by: – pontoons, jetties or bridges;

– You; – gravel driveways;

– Your Tenant; – swimming pool covers or spa covers that are more than 5
years old; or
– anyone else who normally lives in Your Rental Property; or
– pool or spa solar covers or liners.
– anyone who enters Your Rental Property or the Site with the
consent of You, Your Tenant or anyone else who normally lives
in Your Rental Property. Theft by Tenant
We cover loss or damage caused by theft or attempted theft by:
Storm
– Your Tenant;
We cover loss or damage caused by:
– anyone else who normally lives in Your Rental Property; or
– Storm; and
– anyone who enters Your Rental Property or the Site with the
– landslide or subsidence that happens within 72 hours of, and consent of Your Tenant or anyone else who normally lives in
as a direct result of, Storm. Your Rental Property.

We do not cover: We will deduct four times the weekly rent amount shown in Your
applicable Rental Agreement, in addition to the Standard Excess,
– loss or damage caused by escape of water or liquid, Flood,
from each claim under this section.
Rainwater Run-off, Storm Surge or tsunami;
We will not cover any loss or damage if:
– erosion, deterioration, collapse, shrinkage or any other earth
movement; – You do not provide Us with the applicable Rental
Agreement; or

Page 14 of 27   Landlord Insurance | Product Disclosure Statement and Policy Booklet NRMALANPDS REV2 09/2023
– We have paid a claim in relation to the same Tenant or Rental If You have ‘Building’ insurance and We settle a claim You have
Agreement under the ‘Damage by occupant’ or ‘Theft by made under ‘Cover for loss or damage to Your Rental Property
Tenant’ Listed Events or ‘Rent default’ optional benefit except and Contents’ as a Total Loss, You will continue to have cover
in relation to the same Incident. under this ‘Cover for liability’ section until the earliest of:

You must report any theft or attempted theft to the police and – 12 months from the date We settle the Total Loss claim;
provide Us with the report number and details of when and where
– the date You sell the Site;
the report was made.
– the date You commence any building work at the Site; or

Theft or attempted theft – the date You obtain other insurance cover for the Site.

We will provide cover up to a maximum of $20,000,000

We cover loss or damage caused by theft or attempted theft.
(inclusive of GST and all legal costs) (the Liability Limit) for any
We do not cover theft or attempted theft by: one Incident.
– You; Our obligations for a claim under this ‘Cover for liability’ will end
– Your Tenant (note: the ‘Theft by Tenant’ Listed Event may at the earlier of:
apply - refer to that section); – when the Liability Limit is exhausted; or
– anyone else who normally lives in Your Rental Property; or – when We have settled the claim including payment of any
– anyone who enters Your Rental Property or the Site with the legal costs and expenses.
consent of You, Your Tenant or anyone else who normally lives
in Your Rental Property. Conditions of cover
You must report any theft or attempted theft to the police and
To be entitled to cover under this ‘Cover for liability’:
provide Us with the report number and details of when and where
the report was made. – someone must make a claim against You for an Incident that
occurs during the Period of Insurance; and

Maximum amount We pay for Contents – You must lodge a claim with Us for liability cover.

You should seek Our agreement before incurring any out-of-

We provide a certain level of cover for Your Contents if You have
pocket expenses to ensure You will be able to claim those costs
‘Contents’ insurance.
back on Your Policy. If You do not obtain Our agreement first, We
What We pay for items and how We settle claims is set out in ‘How will only pay reasonable costs up to the amount We would have
We settle Your claim for loss or damage to Your Contents’ in the agreed to pay had You obtained Our prior agreement.
‘Claims’ section.

What We don’t cover

Cover for liability We do not cover any:

– claims by:
The cover provided under this section depends on whether You
have ‘Building’ insurance and/or ‘Contents’ insurance. – You; or

– any person who lives with You except when that person is
What We cover a tenant or boarder living in Your Rental Property.

– loss or damage to any property owned or in the physical or

If You have ‘Building’ or ‘Contents’ insurance, We will cover Your
legal control of:
legal liability for:
– You; or
– death or bodily injury to someone else; and
– any person who lives with You except when that person is
– loss or damage to someone else’s property,
a tenant or boarder living in Your Rental Property.
for an Incident during the Period of Insurance at the Rental
– liability arising from using or owning any:
Property or the Site and for which You are responsible as the
owner of the Rental Property or the Site. – motor vehicle, motorcycle, mini-bike, caravan or trailer;

We will also pay all legal costs and expenses incurred with Our – aircraft including any drone;
prior written consent if We accept a claim under this ‘Cover – watercraft that is more than four metres long;
for liability’.
– watercraft that is less than four metres long that is
You should seek Our agreement before incurring any out-of- powered by a motor of more than 10hp; or
pocket expenses to ensure You will be able to claim those costs
back on Your Policy. If You do not obtain Our agreement first, We – jet skis or personal watercraft,
will only pay reasonable costs up to the amount We would have other than a bicycle or pedal cycle (including an electric
agreed to pay had You obtained Our prior agreement. bicycle), mobility scooter used as a mobility aid, wheelchair,
golf buggy or model or toy aircraft.

Page 15 of 27   Landlord Insurance | Product Disclosure Statement and Policy Booklet NRMALANPDS REV2 09/2023
– liability in connection with any alteration, repair, renovation
Abandoned possessions
or addition to Your Rental Property which is in progress that
costs $75,000 or more. Available if You have:
– liability, cost or expense that arises or results from, or is in any
‘Building’ insurance and/or
way connected with, asbestos, whether directly or indirectly.

– liability of You in connection with any house, land or other ‘Contents’ insurance
property that You own or occupy or have owned or occupied
in the past, other than Your Rental Property or the Site.
If during the Period of Insurance Your Tenant abandons Your Rental
– liability in connection with any Common Property. Property and owes rent to You, We will pay Your costs of lawfully
removing rubbish or Your Tenant’s possessions from Your Rental
– exemplary or punitive damages, fines or penalties claimed,
Property and transporting them to a storage or disposal facility.
ordered or awarded against You.
We will pay up to $10,000 in total under this additional benefit.
– fines or court costs if You are charged or convicted under law.
This additional benefit is payable in addition to the ‘Building’ or
– liability that arises or results from removing, containing,
‘Contents’ Sums Insured (as applicable).
stopping or cleaning up pollution.
We will not cover the cost of storing rubbish or Your Tenant’s
– liability of You that arises or results from:
possessions.
– You agreeing to accept liability for an Incident or claim
If You have ‘Building’ insurance and ‘Contents’ insurance, We will
made against You without Our prior consent to the extent
only pay this benefit once for each Incident.
that You incur liability or costs that You would not have
incurred had the agreement not been made;

– death or bodily injury to any person employed by You

Contents in the open air
under a contract of service; Available if You have:
– any act or omission by You, or a person acting with
Your consent, which shows a reckless disregard for the ‘Contents’ insurance
consequences of that act or omission;
We will cover Your Contents for loss or damage occurring during
– a deliberate or unlawful act by You, or a person acting with
the Period of Insurance caused by an event that You are covered
Your consent;
for under ‘Cover for loss or damage to Your Rental Property and
– any business, trade or profession other than the renting of Contents’ while the Contents are in the open air at Your Site.
Your Rental Property for domestic use;
We will pay up to 20% of the ‘Contents’ Sum Insured.
– any professional sporting activity;

– the transmission of a disease by You; Landlord furniture and furnishings –

– landslide, subsidence or earth movement; non-Strata scheme
– Your Rental Property or the Site being used for farming; Available if You have:
– an Incident caused by an animal except:
‘Building’ insurance
à if it is a Pet dog, cat or horse kept in Your Rental
Property or at the Site; or
If Your Rental Property is not under a Strata or similar scheme,
à if it is a Pet horse kept off-site on an agistment; or We will cover Your Contents for loss or damage occurring
during the Period of Insurance caused by an event that You
– an Incident caused by a dog if a relevant authority has
are covered for under ‘Cover for loss or damage to Your Rental
declared it to be a dangerous dog.
Property and Contents’ to the extent that those Contents are
not already covered.

Additional benefits We will pay up to 10% of the ‘Building’ Sum Insured.

We will not cover any loss or damage:

The additional benefits provided under this section depend – caused by You or anyone who enters Your Rental Property or
on whether You have ‘Building’ insurance and/or ‘Contents’ the Site with Your consent, other than Your Tenant; or
insurance.
– under this additional benefit if:
The Excess applies to the additional benefits unless otherwise
stated. – You have ‘Contents’ insurance; or

These additional benefits are included in the ‘Building’ Sum – We settle a claim You have made under ‘Cover for loss or
Insured and/or ‘Contents’ Sum Insured (as applicable) unless damage to Your Rental Property and Contents’ as a Total
otherwise stated. Loss.

Page 16 of 27   Landlord Insurance | Product Disclosure Statement and Policy Booklet NRMALANPDS REV2 09/2023
Landlord fixtures – Strata scheme Locating the cause of damage
Available if You have: Available if You have:

‘Contents’ insurance ‘Building’ insurance

If Your Rental Property is under a Strata or similar scheme, We If loss or damage to Your Rental Property occurs during the
will cover as Contents the following fixtures, to the extent that Period of Insurance caused by a Listed Event that You are covered
they are not already covered as Your Rental Property or Contents, for under ‘Cover for loss or damage to Your Rental Property and
for loss or damage occurring during the Period of Insurance as a Contents’, We will cover the reasonable costs of locating the
result of a Listed Event under ‘Cover for loss or damage to Your source of the loss or damage and the reasonable costs of loss or
Rental Property and Contents’: damage to Your Rental Property caused by the work to locate the
source.
– built-in furniture and cupboards;
To be entitled to cover under this additional benefit, the costs
– stoves;
must relate directly to the part of Your Rental Property that
– hot water services; suffered loss or damage from the Listed Event.
– shower screens; You should seek Our agreement before incurring any out-of-
pocket expenses to ensure You will be able to claim those costs
– paint and wallpaper;
back on Your Policy. If You do not obtain Our agreement first, We
– built-in air-conditioner; will only pay reasonable costs up to the amount We would have
agreed to pay had You obtained Our prior agreement.
– fixed awnings;

– solar panels;
Loss of rent
– carpets; and
Available if You have:
– floating floorboards.

We will not cover: ‘Building’ insurance and/or

– items that are covered by an insurance policy taken out by an

owners corporation or similar body; ‘Contents’ insurance

– any Common Property; or

If Your Rental Property suffers loss or damage as a result of
– any loss or damage caused by You or anyone who enters an Incident We have agreed to cover under ‘Cover for loss or
Your Rental Property or the Site with Your consent, other than damage to Your Rental Property and Contents’ and Your Tenant
Your Tenant. cannot live in it while it is being repaired or rebuilt, We will cover
the rent You lose up to the lesser of the:

Landscaping – ‘Weekly Rent’ amount listed on Your Certificate of Insurance; or

– weekly rent amount shown in Your applicable Rental

Available if You have:
Agreement.
‘Building’ insurance Cover under this benefit will end when Your Rental Property is
habitable or 52 weeks after the Incident We have agreed to cover
If an Incident that You are covered for under ‘Cover for loss or under ‘Cover for loss or damage to Your Rental Property and
damage to Your Rental Property and Contents’ causes loss or Contents’ took place, whichever is earlier.
damage to Your plants, trees, shrubs or hedges at the Site during
This additional benefit is payable in addition to the ‘Building’ or
the Period of Insurance, We will pay the costs to replace the
‘Contents’ Sums Insured (as applicable).
plants, trees, shrubs or hedges that were growing in the ground
with seedlings of the same or similar species. We will not cover Your loss of rent:

We will pay up to $1,500. – if You do not provide Us with the applicable Rental Agreement;

This additional benefit is payable in addition to the ‘Building’ – if We have paid a claim in relation to the same Tenant or Rental
Sum Insured. Agreement under ‘Rent default’; or

We will not cover: – in relation to any period of time that You live in Your Rental
Property.
– plants, trees, shrubs or hedges You are growing for
commercial purposes; If You have ‘Building’ insurance and ‘Contents’ insurance, We will
only pay this benefit once for each Incident.
– loss or damage to a lawn;

– pot plants or planters; or

– soil washing away.

Page 17 of 27   Landlord Insurance | Product Disclosure Statement and Policy Booklet NRMALANPDS REV2 09/2023
Meeting building regulations We will not cover:

– fees for rebuilding any part of the Rental Property that was
Available if You have:
an illegal construction;

‘Building’ insurance – any fees or costs that You were ordered or required to pay
or comply with before the loss or damage occurred;
If Your Rental Property suffers loss or damage as a result of – any costs relating to undamaged parts of Your Rental
an Incident We have agreed to cover under ‘Cover for loss or Property; or
damage to Your Rental Property and Contents’, We will pay the
reasonable costs to meet the current building regulations. – any costs that You would have been required to meet if
the loss or damage had not occurred.
You should seek Our agreement before incurring any out-of-
pocket expenses to ensure You will be able to claim those costs
back on Your Policy. If You do not obtain Our agreement first, We Removal of debris
will only pay reasonable costs up to the amount We would have
Available if You have:
agreed to pay had You obtained Our prior agreement.

We will not cover the costs to meet building regulations: ‘Building’ insurance and/or

– that were already in place when Your Rental Property was

built, renovated or altered; ‘Contents’ insurance

– for undamaged parts of Your Rental Property – for example,

If Your Rental Property or Contents suffer loss or damage as a
installing insulation in ceilings that were not damaged;
result of an Incident We have agreed to cover under ‘Cover for
– that You were ordered or required to comply with before the loss or damage to Your Rental Property and Contents’, We will
loss or damage occurred; or also cover the costs required as a result of the loss or damage to:

– that You would have been required to meet whether or not the – demolish and remove debris and make the Site safe if You
loss or damage had occurred. have ‘Building’ insurance; and

– remove Contents from the Site if You have ‘Contents’ insurance.

Mortgage discharge costs You should seek Our agreement before incurring any out-of-
pocket expenses to ensure You will be able to claim those costs
Available if You have:
back on Your Policy. If You do not obtain Our agreement first, We
will only pay reasonable costs up to the amount We would have
‘Building’ insurance
agreed to pay had You obtained Our prior agreement.

If We accept a claim for loss or damage to Your Rental Property We will pay up to:
as a Total Loss and pay You the ‘Building’ Sum Insured, We will
– 10% of the ‘Building’ Sum Insured to demolish and remove
pay the administrative costs to discharge any mortgage over Your
Building debris and make the Site safe if You have ‘Building’
Rental Property.
insurance; and
This additional benefit is payable in addition to the ‘Building’
– 10% of the ‘Contents’ Sum Insured to remove Contents from
Sum Insured.
the Site if You have ‘Contents’ insurance.

This additional benefit is payable in addition to the ‘Building’ or

Professional and rebuilding fees ‘Contents’ Sums Insured (as applicable).

Available if You have:

Replacement of keys and locks
‘Building’ insurance
Available if You have:
If Your Rental Property suffers loss or damage as a result of
an Incident We have agreed to cover under ‘Cover for loss or ‘Building’ insurance
damage to Your Rental Property and Contents’ We will pay:
If the keys or access codes to an external door or window lock of
– the reasonable costs of employing an architect, engineer
Your Rental Property have been lost or stolen, or it is reasonable
or surveyor;
for You to believe that the keys or access codes of an external
– the legal fees that arise from rebuilding; and door or window lock of Your Rental Property have been lost or
stolen, during the Period of Insurance, We will pay the reasonable
– any fees to meet the requirements of a statutory authority.
costs to repair, replace and recode the keys, locks, barrels, fobs
You should seek Our agreement before incurring any out-of- or keypads.
pocket expenses to ensure You will be able to claim those costs
We will pay up to $1,000.
back on Your Policy. If You do not obtain Our agreement first, We
will only pay reasonable costs up to the amount We would have No Excess is payable for a claim made only under this additional
agreed to pay had You obtained Our prior agreement. benefit.

Page 18 of 27   Landlord Insurance | Product Disclosure Statement and Policy Booklet NRMALANPDS REV2 09/2023
We will not cover any claim relating to lost or stolen keys under You only have this optional benefit under Your Policy if You have
this additional benefit unless You can provide Us with a copy of specifically chosen and paid an additional Premium for it and it is
the Rental Agreement with Your Tenant and the Rental Agreement shown on Your Certificate of Insurance as added to the Policy.
requires Your Tenant to return the keys to You when the Rental
If during the term of the Rental Agreement and during the Period
Agreement ends.
of Insurance Your Tenant:
You must report any theft or suspected theft to the police and
– stops paying rent to You;
provide Us with the report number and details of when and where
the report was made. – leaves Your Rental Property without giving You notice; or

– dies and they are the sole Tenant,

Storage costs We will cover Your loss of rent as set out below.
Available if You have: We will not cover You for, or pay any amount in respect of, the first
four weeks of rent You lose (Excluded Period). In relation to any loss
‘Contents’ insurance of rent You suffer directly after the Excluded Period, We will pay:

– the amount of Your rent lost up to the ‘Weekly Rent’ amount

If Your Rental Property suffers loss or damage as a result of
listed on Your Certificate of Insurance or the weekly rent
an Incident We have agreed to cover under ‘Cover for loss or
amount shown in Your applicable Rental Agreement,
damage to Your Rental Property and Contents’ and as a result
whichever is the lesser, for up to fifteen weeks; and
of that Incident Your Rental Property is unliveable and You are
unable to keep Your Contents in Your Rental Property, We will pay – any legal costs You incur that are directly related to You
the reasonable costs: recovering the rent owed to You, up to $5,000.

– to store Your Contents for up to 12 months while You are If You have ‘Building’ insurance and ‘Contents’ insurance, We will
unable to keep them in Your Rental Property; and only pay this benefit once for each Incident.

– of transporting Your Contents: We will not cover Your loss of rent if:

– from Your Rental Property to the storage facility when they – We have paid a claim in relation to the same Tenant or Rental
enter storage; and Agreement under the ‘Damage by occupant’ or ‘Theft by
Tenant’ Listed Events or ‘Rent default’ optional benefit except
– to return them to Your Rental Property when cover for
in relation to the same Incident;
storage costs under this benefit ends.
– Your Tenant is behind in rent payments before the Period of
This additional benefit is payable in addition to the ‘Contents’
Insurance starts; or
Sum Insured.
– You do not provide Us with the applicable Rental Agreement.
We will also:

– provide cover for Your Contents under ‘Cover for loss or

damage to Your Rental Property and Contents’ while they are
in storage up to the ‘Contents’ Sum Insured; and
General exclusions
– treat any Incident involving Your Contents while they are in You are not covered under any section of this Policy:
storage as though it had occurred at the Rental Property or
– for loss, damage, liability, injury or death caused by or
the Site for the purposes of the ‘Cover for Liability’ section,
arising from:
until cover for the costs of storing Your Contents under this
– Actions of the Sea;
benefit ends.
– atmospheric conditions or extreme temperature;

– birds pecking, scratching or biting;

Optional benefit – rats, mice, vermin, insects, termites, bats or possums;

You may be able to add the following optional benefit to Your – any agreement or contract You or any person covered by
Policy if You apply for it and pay an additional Premium. this Policy enter into unless You or they would have been
liable without the agreement or contract;
The Excess applies to the optional benefit.
– erosion, deterioration, collapse, shrinkage or earth
movement;
Rent default
– landslide or subsidence that happens within 72 hours of,
Available if You have: and as a direct result of:

à earthquake;
‘Building’ insurance and/or
à escape of water or liquid;
‘Contents’ insurance à explosion;

à Flood;

Page 19 of 27   Landlord Insurance | Product Disclosure Statement and Policy Booklet NRMALANPDS REV2 09/2023
 à Rainwater Run-off; – an Act of Terrorism, regardless of any other cause or event
contributing concurrently or in any other sequence to the
à Storm;
loss; or
à Storm Surge; or
– any action taken to control, prevent, suppress, retaliate
à tsunami; against, or respond to an Act of Terrorism.

– rust, corrosion, gradual deterioration, depreciation, wear – for mechanical, structural, electrical, hydraulic, or electronic
or tear; breakdown or failure, unless the breakdown or failure results
in loss or damage to insured property. This exclusion does not
– previous damage that has not been repaired;
apply to an electrical motor burning out if You are entitled to
– You not maintaining Your Rental Property in good repair and cover under the ‘Electrical motor burnout’ Listed Event.
condition including You not ensuring Your Rental Property is
– for loss, damage, liability, claim, cost or expense directly or
watertight, structurally sound, secure and well-maintained;
indirectly caused or contributed to by:
– You not maintaining Your Site in good repair and condition;
– errors or omissions involving access to, processing
– faulty design or workmanship; of, use of or operation of any computer system or any
unavailability or failure to access, process, use or operate
– You not taking reasonable care to protect Your Rental
any computer system; or
Property and Contents against loss or damage;
– any unauthorised, malicious or criminal act (or any threat
– tenant neglect, carelessness, poor housekeeping, or
or hoax of this) involving access to, processing of, use of
unhygienic living habits;
or operation of any computer system,
– water entering Your Rental Property:
provided that this exclusion will not apply to physical loss or
à through an opening made for any building, renovation damage directly caused by an incident or event We cover
or repair work; or You for under this Policy except if caused by a deliberate or
à because of a structural defect, faulty design or intentional act. For example, We will not cover You if Your
faulty workmanship when Your Rental Property was Rental Property’s security system cannot be used because of
constructed; a cyber attack, but We will cover You for loss or damage from
theft from Your Rental Property as covered under this Policy
– hydrostatic pressure including loss or damage to after Your Rental Property’s security system is impacted by a
swimming pools or similar structures unless caused by cyber attack.
earthquake, Storm or Flood;
– for loss, damage, liability, claim, cost or expense directly or
– any illegal activity You are involved in; indirectly caused or contributed to by loss of use, reduction in
– any process or cleaning involving the use of chemicals functionality, repair, replacement, restoration or reproduction
other than domestic household chemicals; of any data including the value of any data.

– tree cutting, lopping or felling at the Site unless the – for seepage, pollution or contamination, or any loss, damage,
cutting, lopping or felling is performed by a professional; liability, injury, death, fines, penalties, punitive or exemplary
damages caused by, arising from or in connection with any
– the roots of trees, shrubs or plants; seepage, pollution or contamination. This exclusion does not
– any illegal drug or substance at Your Rental Property or apply to any cover provided under the ‘Damage by occupant’
Site except to the extent provided under the ‘Damage by Listed Event for contamination caused by the manufacture,
occupant’ Listed Event of ‘Cover for loss or damage to storage or distribution of illegal drugs.
Your Rental Property and Contents’; – for any loss, damage, injury or death arising from or directly
– Your Rental Property being unoccupied for 60 or more or indirectly caused by, contributed to by, resulting from
consecutive days and not maintained in a lived-in state by: or in connection with a Communicable Disease, or the fear
or threat (whether actual or perceived) of a Communicable
à keeping the lawns mowed and the garden tidy; Disease.
à stopping regular mail and newspaper deliveries; and – for loss, damage, liability, injury or death caused by or arising
à organising someone to check inside and outside Your from any nuclear, radioactive, biological or chemical material
Rental Property at least once a week; or the use, handling, transportation or storage of such
material.
– for any loss, damage, liability, injury or death caused by,
arising from, occasioned by or through or in consequence – for any property used solely for short-term rentals where the
directly or indirectly of war, invasion, acts of foreign enemy, rental periods are less than 90 days.
hostilities (whether war be declared or not), civil war, – for any property that has not sustained physical loss or
insurrection, rebellion, revolution or military or usurped physical damage unless repair or replacement is required as
power. part of a claim We have agreed to cover under ‘Cover for loss
– for any loss, damage, liability, injury, death, cost or expense or damage to Your Rental Property and Contents’.
directly or indirectly caused by, contributed to by, resulting
from or arising out of or in connection with:

Page 20 of 27   Landlord Insurance | Product Disclosure Statement and Policy Booklet NRMALANPDS REV2 09/2023
– for any loss, damage, liability, injury, or death caused by or
arising from, mould (except as a direct result of water damage
Claims
covered under ‘Cover for loss or damage to Your Rental
Property and Contents), fungi, mildew, change in colour, This section provides information about Our claims process
dampness, variations in temperature, evaporation, disease, and what We pay when You make a claim. It also includes some
inherent vice or latent defect, loss of weight, or change in examples of how We pay claims including liability claims.
texture or finish.
You should contact Us to lodge a claim as soon as possible. We
– for loss or damage to fuses, switches, electrical contacts, can give You immediate assistance with Your claim 24 hours a
protective devices or lighting or heating elements caused by day, 7 days a week.
electricity.

– for the cost of stabilising, supporting or restoring land, earth What You must do and what You must
or fill.
not do
– for erosion, deterioration, collapse, shrinkage or other earth
movement. When You make a claim, or if something happens that may result
in You making a claim, You must:
– for the settling, shrinkage or expansion in any buildings,
foundations, walls or pavements. – take safe and reasonable steps to prevent any further loss,
damage or liability;
– for consequential loss except if specifically covered
under this Policy, for example under the ‘Cover for liability’ – take all reasonable steps available to You to lease Your
section. This means We will not pay for direct or indirect Rental Property;
financial or economic loss. For example, loss of use or – if You become aware of circumstances that may cause You
enjoyment, loss of profits or depreciation. to make a claim under the ‘Rent default’ optional benefit (for
– for the cost of reinstalling or replacing electronically stored example, Your Tenant stops paying rent to You), or may have if
files. You had taken out that benefit, take all reasonable steps that
are available to You, where permitted by law, to terminate the
– for any Incident, loss or damage that occurs outside the Rental Agreement and evict Your Tenant;
Period of Insurance.
– inform the police as soon as possible of any theft, attempted
– for the intellectual or sentimental value of any items. theft, deliberate or intentional act, vandalism or malicious act
– for any deliberate or intentional act by: and provide Us with the report number and details of when
and where the report was made;
– You; or
– be truthful and frank in any statement You make to Us;
– anyone who enters Your Rental Property or the Site with
Your consent, excluding Your Tenant. – co-operate fully with Us, even if We have already paid Your
claim, including:
– for the lawful seizure, destruction, confiscation,
nationalisation or requisition of Your Rental Property, the Site – providing Us with all the information, documents and
or anything else covered by this Policy. help We need to deal with Your claim (for example, bank
statements or phone records);
– and We will not be liable to provide any cover, pay any claim
or provide any benefit under this Policy (including any refund – as soon as reasonably possible, sending Us any
of Premium), to the extent that such cover, claim, benefit communications that You receive about any Incident (for
or refund may contravene or expose Us to any sanction, example, emails, letters, notices or court documents);
prohibition or restriction under United Nations resolutions or – being interviewed by Us or Our representatives and
any trade or economic sanctions, laws or regulations of any providing statements;
country.
– attending court to give evidence; and
– for any costs or charges to prepare any claim or any costs or
expenses charged by anyone You appoint to represent You. – giving Us reasonable access to Your Rental Property for a
repairer or other specialist We choose so they can assess
– for any reduced value or depreciation of Your Rental Property any damage to Your Rental Property and Contents;
or Contents.
– keep all damaged property so We can inspect it at a
– for any loss, damage, liability, injury or death if You do not reasonable time and place, if required;
have a Rental Agreement with Your Tenant.
– if We ask You, let Us and Our representatives inspect Your
To the extent permitted by law You are not covered under any Rental Property and Contents at a reasonable time and place;
section of this Policy for any loss if the property or legal liability
insured is already insured under another policy entered into by a – if We ask You, allow Us to obtain quotations from any repairer
third party or by a policy required by law. We will not contribute or supplier;
towards any claim under any other policy. – provide Us with any documents We ask You for;

Page 21 of 27   Landlord Insurance | Product Disclosure Statement and Policy Booklet NRMALANPDS REV2 09/2023
– not repair or replace any damaged property without
How We settle Your claim for loss or
Our consent. You should seek Our agreement before incurring
any out-of-pocket expenses to ensure You will be able to claim damage to Your Rental Property
those costs back on Your Policy. If You do not obtain Our
If We accept Your claim under ‘Cover for loss or damage to Your
agreement first, We will only pay the reasonable costs. Refer
Rental Property and Contents’ for loss or damage to Your Rental
to the ‘How We settle Your claim’ section of this document for
Property, We will:
information in relation to what are reasonable costs;
– pay the cost to repair or rebuild the part of Your Rental
– not attempt to settle a claim that is made against You without
Property that was damaged (whichever is lower);
Our consent, which We will not unreasonably delay or
withhold; – pay for any additional benefits that You are entitled to;

– not make any admissions to anyone about any Incident – pay for any optional benefits that You are entitled to; and
covered by Your Policy; and
– deduct any amounts that apply to Your Policy and claim (for
– not limit by agreement Our rights of recovery from example, the Excess).
someone else.
We can choose to settle Your claim for loss or damage to Your
When You make a claim, We may ask You to provide certain Rental Property through any of the following ways:
documents to prove that You owned or are responsible for items
– Arrange for repairers, builders or suppliers to repair or rebuild
and help Us identify Your items. The type of documents We ask
Your Rental Property.
for depend on the situation and can include:
We can arrange for Our preferred repairers, suppliers or builders
– tax invoices for items bought or services used;
to repair or rebuild Your Rental Property. We may enter into a
– purchase receipts; contract with Our selected repairer, builder and/or supplier on
Your behalf.
– valuation certificates;
– Pay You the reasonable cost of what it would cost Us to repair
– credit card or bank statements;
or rebuild Your Rental Property provided that cost is available
– photographs; to or actionable by You.

– Your Rental Agreement; Our choice will have regard to the circumstances of Your
claim and consider any preference You may have. Some
– rent ledger or receipts;
examples of when We may choose to pay You are outlined
– property inspection reports; later in this section.
– copies of the notices issued to the Tenant; and We can choose to:
– documentation regarding the termination of the Rental – pay You. For an explanation refer to the section ‘How We
Agreement. calculate the amount if We choose to pay You’;
We may compare information You provide to Us with a range – pay Your nominated repairer, supplier or builder; or
of other sources (for example, websites such as auction or
– provide You with store credits from one of Our nominated
sale websites). When We make a request for information,
suppliers.
documentation or cooperation from You, We will only make a
request that is relevant to Our assessment and conduct of Your We may choose to do this:
claim and provide an explanation as to why it is needed.
– when You decide not to repair or rebuild Your Rental Property;
If You do not meet Your responsibilities, We may refuse or reduce a
– if You don’t start repairing or rebuilding Your Rental
claim, cancel Your Policy, or do both. The course of action We take
Property within 6 months of the loss or damage, or within
when You fail to meet Your responsibilities will be considered in each
any longer period We agree to in writing; or
circumstance based on what impact or effect Your failure caused
or contributed to the claim or Our decision to issue Your Policy. – if We decide it is appropriate.

– Pay You the ‘Building’ Sum Insured.

How We settle Your claim under ‘Cover We may do this when We determine Your Rental Property to
for liability’ be a Total Loss or when We choose to. If We do this then Your
Policy ends and You will not get a refund of Premium.
If a person We cover makes a claim under ‘Cover for liability’ and
We accept that claim, We will: If We do this You will continue to have cover under the ‘Cover
for liability’ section until the earliest of:
– act for them or arrange for a lawyer to represent them;
– 12 months from the date We settle the Total Loss claim;
– attempt to resolve the claim; and
– the date You sell the Site;
– defend the claim in a court or tribunal.
– the date You commence any building work at the Site; or
We will decide whether to defend or resolve a claim and how
much to pay to resolve a claim. We will keep You reasonably – the date You obtain other insurance cover for the Site.
informed and updated with the progress of any proceedings. – Pay You for additional and/or optional benefits.

Page 22 of 27   Landlord Insurance | Product Disclosure Statement and Policy Booklet NRMALANPDS REV2 09/2023
 If We agree to pay You any additional benefits or optional – We will confirm that the builder who has provided the quote
benefits, We will choose the method of settlement and is prepared to undertake the work – provided You have
repairer or supplier. completed any work that is required to be done by You first.

We: – The amount We will pay You will not be more than the
‘Building’ Sum Insured.
– will only repair the damaged part(s) of Your Rental Property and
We will not pay for materials to match the undamaged part(s) of We will use this method to calculate Your settlement provided We
Your Rental Property or create a uniform appearance; have not chosen to settle Your claim by choosing to pay You the
‘Building’ Sum Insured.
– will only repair or replace the vinyl, tiles, floorboards or fixed
coverings to walls, floors and ceilings in the part of Your
Rental Property that is damaged and We will not pay for any How We settle Your claim for loss or
adjoining room or Your entire Rental Property;
damage to Your Contents
– in the event of repairs, will make a fair and reasonable attempt
to match the repairs to undamaged areas, using the closest If We accept Your claim under ‘Cover for loss or damage to
match available. If You are not satisfied with the closest match: Your Rental Property and Contents’ for loss or damage to Your
Contents, We will:
– You are able to pay the extra cost of repairing undamaged
areas to achieve a matching appearance; or – pay the cost to repair or replace Your Contents (whichever
is lower);
– We will pay You what it would cost Us to repair the
damaged area; – pay for any additional benefits You are entitled to;

– are entitled to retain any property, unless We agree to let You – pay for any optional benefits You are entitled to; and
keep it, if We settle Your claim for: – deduct any amounts that apply to Your Policy and claim (for
– damaged property; or example, the Excess).

– stolen property that is subsequently recovered, We can choose to settle Your claim for loss or damage to Your
Contents through any of the following ways:
and if We agree to let You keep the damaged or recovered
property, You are responsible for the property and cannot – Repair the item.
abandon it to Us. We can arrange for Our preferred repairers or suppliers to
repair Your Contents.
How We calculate the amount if We choose to pay You
– Replace the item with the same or similar type and quality item.
If Your building is repairable, in some circumstances We will
settle Your claims by deciding to pay You. We will pay You the We can arrange for Our preferred suppliers to replace any
reasonable costs of what it would cost Us provided that cost is items of Contents.
available to or actionable by You. – Pay You the reasonable cost of what it would cost Us to repair
the item or replace the item with the same or similar type and
What are some examples of when We do this? quality item provided that cost is available to or actionable by
You.
– when You decide not to repair or rebuild Your Rental Property,
Our choice will have regard to the circumstances of Your
– if you don’t start repairing or rebuilding Your Rental Property
claim and consider any preference You may have. Some
within 6 months of the loss or damage, or within any longer
examples of when We may choose to pay You are outlined
period We agree to in writing,
later in this section.
– if not all the damage to Your Rental Property is covered by
We can choose to:
this Policy – You can find examples of these under ‘We will not
cover’ or ‘General exclusions’ in this Policy, – pay You. For an explanation refer to the section ‘How We
calculate the amount if We choose to pay You’;
– Your Rental Property may have had some damage that existed
prior to the event You are claiming for, – pay Your nominated repairer or supplier; or
– Your Rental Property cannot be repaired until other work that – provide You with store credits from one of Our nominated
is required to be done by You is completed, or suppliers.
– when it is the only way to settle Your claim – Pay You the Sum Insured or provide You with store credits
from one of Our nominated suppliers to the value of the Sum
Calculation of the amount Insured that applies to the item of Contents.

– We may ask You to obtain a quote or We will obtain a quote for We:
the repairs from our builder or repairer
– can nominate the repairer or supplier and claims settlement
– If We obtain the quote We will provide You with details of the method;
work that has been included:
– may enter into any contract with the repairer or supplier on
– this will be detailed in the quote; or Your behalf or require You to enter into a contract with the
repairer or supplier; and
– for larger claims We may include a scope of works.

Page 23 of 27   Landlord Insurance | Product Disclosure Statement and Policy Booklet NRMALANPDS REV2 09/2023
– will pay You the reasonable cost of what it would cost Us to – pay the extra cost of repairing or replacing the
repair or replace the item of Contents if You don’t agree with undamaged areas to achieve a matching appearance; or
the method of settlement We choose, provided that cost is
– We will pay You what it would have cost Us to repair or
available to or actionable by You.
replace the damaged area, provided that cost is available
The maximum amount We will pay for any claim for Contents is to or actionable by you.
the ‘Contents’ Sum Insured.
– are entitled to retain any property, unless We agree to let You
How We calculate the amount if We choose to pay You keep it, if We settle Your claim for:

– damaged property; or
In some circumstances We will choose to settle Your claim by
deciding to pay You. We will pay You the reasonable costs of – stolen property that is subsequently recovered,
what it would cost Us to repair or replace the items provided that
and if We agree to let You keep the damaged or recovered
cost is available to or actionable by You.
property, You are responsible for the property and cannot
abandon it to Us.
What are some examples of when We do this?
– if there is loss or damage to a pair, set or collection, then We
This may occur when the settlement types under ‘How We settle only cover the part that was affected. Where it is not possible
Your claim for loss or damage to Your Contents’ are unable to be to repair or replace the damaged part and this will impact the
used or when it is the only way to settle Your claim. mechanical or electrical operation of the entire pair or set,
We will:
Calculation of the amount
– replace the entire pair or set; or
If We choose to settle Your Contents claim by paying You the
reasonable cost to repair the item or replace the items We will – pay You the value of the damaged pair or set.
calculate this amount in the following way:

– If it was based on the cost to replace the item included as part Lifetime guarantee
of Your claim:
If We authorise and pay for repairs to Your Rental Property in
– We will agree with You the appropriate replacement item relation to an Incident We have agreed to cover under ‘Cover for
to settle Your claim, provided it is reasonable and in line loss or damage to Your Rental Property and Contents’, We will
with industry standard; provide a lifetime guarantee on the workmanship of those repairs.
This means that We will fix any defect caused by poor workmanship
– We will obtain a quote from Our supplier to replace the
done by the repairers or builders that We authorise. We will decide
item and supply it to You;
how to fix any defect.
– We will use the quoted amount as the basis of the
You are not covered by this lifetime guarantee for:
settlement; and
– repairs You (or anyone on Your behalf) authorise without Our
– The amount We pay You will not be more than the relevant
prior written agreement;
Sum Insured.
– loss, damage or failure of any electronical or mechanical
– If it was based on the cost to repair the item included as part
appliance or machine; or
of Your claim:
– wear and tear that is consistent with normal gradual
– We will agree with You the repairs covered by Your Policy
deterioration of Your Rental Property.
that are required to settle Your claim, after reviewing
quotes from Our supplier or repairer to repair the item
for You, provided it is reasonable and in line with industry Credit provider’s rights
standard;
When You have ‘Building’ insurance, You must tell Us if You have
– We will obtain a quote from Our supplier or repairer to
used all or part of Your Rental Property as security for a loan with
repair the item for You;
a credit provider. Your credit provider may be a bank, credit union
– We will use the quoted amount as the basis of the or other type of lender.
settlement; and
We list Your credit provider as an interested party on Your
– The amount We pay You will not be more than the Certificate of Insurance.
`Contents� Sum Insured.
When You have a credit provider listed on Your Certificate of
If We pay You the `Contents’ Sum Insured, Your Policy ends and Insurance We:
You will not get a refund of Premium.We:
– treat Your Rental Property as being under mortgage;
– will only repair or replace the carpet, curtains or internal blinds
– treat any statement, act, omission or claim by You as a
in the part of Your Rental Property that is damaged and We will
statement, act, omission or claim by the credit provider; and
not pay for any adjoining room or Your entire Rental Property.
If You wish to have additional work completed, or any floor or – may recover any payment either in Your name or the credit
window coverings replaced, or items to match or any work provider’s name.
in any adjoining room or Your entire Rental Property, You are
able to

Page 24 of 27   Landlord Insurance | Product Disclosure Statement and Policy Booklet NRMALANPDS REV2 09/2023
When You have ‘Contents’ insurance only, We do not list any
Other deductions
credit provider as an interested party on Your Certificate of
Insurance but You must provide Us their name if We ask for this If We pay Your claim, We will deduct other amounts to settle
when You make a claim for an item of Contents. Your claim.

Payments to the credit provider Four times the weekly rent amount
If We decide to pay You for a claim on Your mortgaged Rental We will deduct four times the weekly rent amount shown in Your
Property, We may first pay the credit provider listed as an interested applicable Rental Agreement, in addition to the Standard Excess,
party on Your Certificate of Insurance the lower of these amounts from each claim We pay under the ‘Damage by occupant’ and
after deducting any Excess and other deductions that apply: ‘Theft by Tenant’ Listed Events under ‘Cover for loss or damage to
Your Rental Property and Contents’, unless:
– the ‘Building’ Sum Insured;
– We have already deducted four times the weekly rent amount
– the reasonable cost of repairing or replacing Your Rental
from a claim You have made under the ‘Damage by occupant’
Property; or
and ‘Theft by Tenant’ Listed Events; or
– the balance owing to the credit provider under the mortgage.
– We have paid You an amount under the ‘Rent default’
The credit provider must comply with the terms and conditions of optional benefit,
Your Policy and give Us any help We ask for.
in relation to the same Tenant or Rental Agreement.
If We make a payment to a credit provider, that payment discharges
Our obligation to You under Your Policy for the amount paid. GST

If We pay Your claim, We will deduct an amount equal to Your

Excess input tax credit entitlement. This applies to any amount We pay
including where We state that an amount will include GST.
When You make a claim You must pay the Excess that applies. An
Excess is an amount You contribute towards the cost of a claim. Unpaid Premium
Your Certificate of Insurance shows the amount and types of
Excess that apply to Your Policy. The type of Excess You need to If We pay Your claim as a Total Loss, We will deduct:
pay depends on what Your claim relates to. You may need to pay – any Premium amount for the Policy that is due but has not
more than one Excess. been paid; and
The following Excesses may apply to Your Policy: – if You pay Your Premium by instalments, the instalments that
cover the rest of Your Period of Insurance.
Standard Excess this applies to most claims
under the Policy; and Any payment We make to settle Your claim will be considered
Imposed Excess this applies in addition to to be made in full even if We have reduced the amount We pay
the Standard Excess if it is by the applicable Excess and/or other deductions as set out in
shown and as set out on the this Policy.
Certificate of Insurance.

We only accept a claim if the total amount You are claiming is Recovery actions
more than any Excess that applies to Your claim.
You agree that the following provisions under ‘Recovery action
If You make a claim under both ‘Building’ and ‘Contents’ by Us’ and ‘Recovery action by You’ apply where We cover You
insurance You only pay Us one total Excess whichever is higher under this Policy for some or all of the loss or damage You suffer
for ‘Building’ insurance or ‘Contents’ insurance. in connection with an Incident.
When You make a claim, You must pay any Excess that applies to
Recovery action by Us
Us or a repairer or supplier. We will tell You who to pay the Excess
to. If We request You pay the Excess, We will tell You who to pay You agree We may take steps to recover from someone else We
and may require payment as part of the finalisation of Your claim. consider responsible for the Incident:

– some or all of the loss or damage We cover; and/or

 For more information about the Excesses that
may apply to Your Policy and when these will – some or all of the loss or damage We do not cover, whether or
not apply, see Our Landlord Insurance Premium, not it is covered by another insurer or You do not have cover
Excess & Discounts Guide. To get a free copy for it.
of Our Landlord Insurance Premium, Excess &
You agree that We may take such recovery action:
Discounts Guide visit nrma.com.au.
– without Your specific consent;

– using Your name; and

– whether or not You have been, or have a right to be, fully

compensated for all of Your loss or damage by Us or
anyone else.

Page 25 of 27   Landlord Insurance | Product Disclosure Statement and Policy Booklet NRMALANPDS REV2 09/2023
You also agree that: – You will keep or pay any remaining balance in accordance
with any other obligations You have;
– We have the right to decide upon the conduct and any
settlement of any recovery action We take. We will act – We may take over the conduct of any legal proceedings
reasonably in exercising Our discretion in the conduct of any started by You or on Your behalf, including where You are an
legal proceedings and in the settlement of any claim while We applicant or plaintiff, or a group member, in representative or
conduct any recovery action; group proceedings; and

– We may exercise all the rights You have in connection with – We may require You to cease recovery action that You
the loss or damage You have suffered in connection with the have commenced. We will act reasonably in exercising Our
Incident; discretion to take over conduct of legal proceedings, in the
conduct of any legal proceedings, in the settlement of any
– of any amount recovered in a recovery action We take:
claim and/or in requiring You to cease recovery action. We will
– We keep the amount We have paid, or must pay, You under keep You reasonably informed and updated with the progress
the Policy plus any interest recovered on that amount of proceedings.
and any administrative, recovery agent, funding and legal
costs We have incurred in taking the recovery action; and
How We pay claims – some examples
– We will then pay You the amount of loss or damage You
have suffered in connection with the Incident for which The following examples are designed to show how a claim payment
You do not have any cover with Us plus any interest might be calculated and what amount You may be required to pay.
recovered on that amount and costs You may have been These are examples only, do not cover all scenarios or benefits and
required by Us to contribute; and do not form part of the Policy terms and conditions.

– We will keep any remaining balance; Please refer to your Certificate of Insurance for the amount and
types of Excess(es) that apply to your Policy.
– You must give Us all the information and co-operation that
We reasonably require to take the recovery action. When We
Claim example 1 –
make a request for information or cooperation from You, We
repairing Your Rental Property
will only make a request that is relevant to Our recovery action
and provide an explanation as to why it is needed. We will A Storm damages the roof of Your Rental Property. We assess
keep You reasonably informed and updated with the progress the cost to repair the roof is $3,500.
of proceedings; and
Policy type Building insurance
– You must not do anything which prejudices Us in taking any
Building Sum Insured $360,000
recovery action including that You must not:
Optional benefits None
– assign Your rights to anyone else without Our consent; or
Standard Excess $500
– opt-out of any representative or group proceedings taken
We accept Your claim under the Policy and arrange for a
by Us.
builder to repair the roof of Your Rental Property. We pay
Recovery action by You $3,000 to the builder being the cost of repairs of $3,500
less the Standard Excess of $500. You pay the builder the
You agree that You may only take recovery action if Your claim Standard Excess of $500 as We have requested You do this.
has been denied or with Our prior written consent and on
conditions which We in Our discretion impose, acting reasonably.
We will not unreasonably withhold our consent. Claim example 2 –
replacing Your Contents
You also agree:
Someone steals Your washing machine from Your Rental
– You must have proper regard for Our interests in respect of
Property. We assess the cost to replace the washing machine
loss or damage that We cover;
is $1,500 for an item of similar type and quality.
– You must seek to recover the loss or damage We cover in
addition to any other loss or damage You have suffered in Policy type Contents insurance
connection with the Incident; Contents Sum Insured $75,000

– of any amount recovered in a recovery action You take: Optional benefits None
Standard Excess $600
– You keep the amount of loss or damage You have suffered
in connection with the Incident for which You do not have We accept Your claim under the policy and arrange for
any cover with Us plus any interest recovered on that a supplier to replace Your washing machine. We pay the
amount and any administrative and legal costs You have supplier $900 being the cost of the replacement item of
incurred in taking the recovery action; and $1,500 less the Standard Excess of $600. You pay the
supplier the Standard Excess of $600 as We have requested
– You will then pay Us the amount We have paid, or must
You do this.
pay, You under the Policy plus any interest recovered on
that amount; and

Page 26 of 27   Landlord Insurance | Product Disclosure Statement and Policy Booklet NRMALANPDS REV2 09/2023
 Claim example 3 – Claim example 5 –
Your Rental Property and Contents are a Total Loss loss of rent
Your Rental Property and Contents are totally destroyed A fire damages the kitchen and living areas in Your Rental
by fire. We assess that it will take 6 months to rebuild Your Property and We have agreed to cover this under ‘Cover for
Rental Property. loss or damage to Your Rental Property and Contents’. We
assess the cost to repair Your Rental Property is $25,000.
Policy type Building and Contents Your Rental Property is not under a Strata or similar scheme.
insurance We agree Your Tenant needs to move out for 6 weeks while
Building Sum Insured $300,000 the damage is repaired.
Contents Sum Insured $90,000
Policy type Buildings insurance
Optional benefits None
Building Sum Insured $250,000
Standard Excess Building $1,000
Weekly rent $400
Contents $500
Standard Excess $600
We accept Your claim under the Policy and determine Your
Rental Property and Contents to be a Total Loss. We choose We accept Your claim under the Policy for damage to Your
to pay You directly for the loss of Your Rental Property and Rental Property and arrange for a builder to repair Your
Contents. Rental Property. We pay the builder $25,000. You claim for
‘Loss of rent’ during repairs. We pay You $1,800 for ‘Loss of
We pay You $389,000 in settlement of the claim calculated as: rent’ calculated as:

Building Sum Insured $300,000 Weekly rent x 6 weeks $2,400

Plus Contents Sum Insured $90,000 Less Standard Excess -$600
Less Building Standard Excess (as Building -$1,000 Total $1,800
Standard Excess is higher than the Contents
Standard Excess and only one Excess is
payable as You have both Building and
Contents insurance) Claim example 6 –
liability claim at Your Rental Property
Total $389,000
Your Tenant’s visitor falls over a loose tile in the kitchen of
As Your claim is a Total Loss and We have paid You the
Your Rental Property and severely injures their ankle. The
‘Building’ and ‘Contents’ Sum Insured, Your Policy comes to an
visitor makes a claim against You in relation to the medical
end and You do not get a refund of Premium. We will continue
expenses from their injury. We accept Your claim under
to cover You under the ‘Cover for Liability’ section until the
the Policy and arrange for lawyers to act on Your behalf in
earliest of:
relation to the visitor’s claim against You as the owner of Your
– 12 months from the date We settle the Total Loss claim; Rental Property. We or a court decide that You are liable to
– the date You sell the Site; pay $5,000 for the claim made against You by the visitor.

– the date You commence any building work at the Site; or Policy type Building and Contents
– the date You obtain other insurance cover for the Site. insurance
Building Sum Insured $300,000
Contents Sum Insured $90,000
Claim example 4 –
rent default Optional benefits None

Your Tenant leaves Your Rental Property without giving notice Standard Excess Building $1,000
and owes You 16 weeks rent. Contents $500

We pay the visitor $5,000. We also pay Our lawyers $1,500

Policy type Buildings insurance
to defend the claim on Your behalf in the court proceedings.
Building Sum Insured $360,000 You do not need to pay any Excess as no Excess applies to
Optional benefits Rent default – Yes claims under the ‘Cover for liability’.
Weekly rent $500
Standard Excess $600

We accept Your claim under the Policy and pay You $5,400
calculated as:

Weekly rent x 12 weeks (as We don’t cover $6,000

the first four weeks of rent You lose)
Less Standard Excess -$600
Total $5,400

Page 27 of 27   Landlord Insurance | Product Disclosure Statement and Policy Booklet NRMALANPDS REV2 09/2023