RMSColCred: EVALUATING THE EFFICACY OF A WEB AND

MOBILE-BASED REQUESTS AND MONITORING

SYSTEM WITH SMS NOTIFICATIONS
FOR COLLEGE CREDENTIALS

PSYCHOLOGY AND EDUCATION: A MULTIDISCIPLINARY JOURNAL

Volume: 38
Issue 4
Pages: 393-402
Document ID: 2025PEMJ3673
DOI: 10.70838/pemj.380407
Manuscript Accepted: 05-10-2025
 Psych Educ, 2025, 38(4): 393-402, Document ID:2025PEMJ3673, doi:10.70838/pemj.380407, ISSN 2822-4353
Research Article

RMSColCred: Evaluating the Efficacy of a Web and Mobile-Based Requests and Monitoring System
with SMS Notifications for College Credentials
Sheryl Mae B. Roda,* Elbren O. Antonio
For affiliations and correspondence, see the last page.
Abstract
The RMSColCred: Evaluating the Efficacy of a Web and Mobile-Based Requests and Monitoring System with SMS
Notifications for College Credentials addressed the need for automated credential management, prompted by the
continuous advancement of technology and the challenges intensified by the COVID–19 pandemic. The system was
built using HTML, CSS, PHP, and JavaScript, with MySQL for database management. The Agile development
methodology was employed to ensure flexibility and iterative improvements throughout the project lifecycle. A
quantitative approach was used to assess the system’s efficacy among its users, including college students, program
heads, the registrar, and the cashier in terms of perceived usefulness, ease of use, and economic benefits. The research
applied the Analysis of Variance (ANOVA) test, Post-Hoc Analysis, and Slovin's formula, determining the appropriate
sample size. The results indicated that the system significantly improved the speed of processing credential requests,
enhanced user accessibility, and reduced administrative workload. Findings revealed that RMSColCred significantly
improved request processing times, enhanced accessibility for users, and reduced the administrative workload. The
study concludes that the system effectively enhances operational efficiency, streamlines credential-related tasks, and
provides cost-saving benefits, making it a valuable tool for modern academic institutions in managing credentials
through web and mobile platforms integrated with SMS notifications.
Keywords: online request, college credentials, SMS notifications, monitoring system, web

Introduction
As technology advances, businesses continue to enhance their daily operations. Automated transactions are important in facilitating
quicker and more effective operations that enable businesses to satisfy their clients' demands.
Many businesses heavily rely on advanced information systems (IS). As a result, they have become increasingly dependent on
information technology (IT) to carry out their daily operational tasks (Farooq, 2018). As mentioned by Clarin (2020), mobile
communications now allow for anytime, anywhere communication; they have developed and grown in popularity over the past few
years. It also enables more flexible time management for individuals. People are increasingly choosing to use mobile devices for all
their work due to the rise in wireless personal communications and the abundance of electronic services offered by the internet.
Recent technological advancements have made it possible to complete many processes online (Chan & Lizhen, 2019). The COVID-19
pandemic has altered the nature of education both domestically and internationally, particularly regarding instruction delivery, as most
universities have shifted to online platforms (Ahmat et al. 2021).
To fulfill the rising demand for technical and professional labor, colleges are progressively incorporating technology into their
instructional strategies (Li, 2023). Institutions must have an online credentials request system in place to effectively manage the process
of obtaining student credentials, particularly during a worldwide pandemic (Abang et al., 2022).
Monitoring online activity can be achieved with cookies to track client device access to different resources, ensuring comprehensive
tracking of online interactions (Keyi, 2019). By combining online request features with SMS notifications, customers can quickly
submit requests, receive timely updates, and stay updated about essential information, leading to greater productivity and customer
satisfaction across diverse sectors (Batitis et al., 2019).
The study of Bhumichitr and Channarukul (2020) stated that Academic Credentials such as transcripts, and certificates are essential
documents for school enrollment, job applications, immigration processes, and various other purposes. The study addressed the
enhancement of academic credentials to minimize both time and human effort, as well as to prevent fraudulent academic credentials.
Today, academic credentials can be stored in either traditional paper format or as digital files.
According to Mishra et al. (2021), students’ credentials like transcripts, letter of recommendation and all kinds of certificates (like
diploma, degree, internship, training, migration, and character certificates) are important documents that stay with an individual for the
entire lifetime. Without exception, all these credentials must be meticulously made, given to students, and the pertinent information
must be kept safe for use by educational institutions in the future.
A college credential request is a process in which a student requests their Transcript of Records, Good Moral, Grade Certification, and
other credentials. According to Al-Khafaji (2020), one of the major challenges faced by universities and colleges today is the difficulty
of locating files promptly, which is often a complicated process. The manual process leads to inaccurate reports regarding the status
and location of documents. It is a time-consuming approach where clerks often shift blame onto one another. As a result, documents

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Research Article

can easily be misplaced or lost in the process.

The current manual process and paper-based approach of Holy Child Central College Inc. (HCCCI) for requesting such as Transcript
of Records, Good Moral, and other credentials are causing inaccurate reports, difficulty of files location and time consuming.
Furthermore, using the automated request and monitoring with SMS notification can help fix the problem.
The system will let students request credentials online and receive SMS notifications on their request status. This will reduce the time
and effort required by students to apply for credentials and improve the quality of data associated with these requests. Additionally, the
system will provide real-time updates to the administration and make the monitoring process more efficient.
Research Objectives
The proposed study aimed to develop and evaluate the efficacy of a Web and Mobile-Based Requests and Monitoring System with
SMS Notifications for College Credentials. This study aimed to achieve the following specific objectives:
1. To determine the speed of online processing per transaction to the following:
1.1. certificate of enrollment;
1.2. certificate of grades;
1.3. honorable dismissal /certificate of transfer credentials;
1.4. transcript of records photocopy; and
1.5. good moral
2. To determine the perceived effectiveness of the system developed through the assessment by the respondents in terms of:
2.1. usefulness;
2.2. ease of use; and
2.3. economic benefits
3. To determine the significant difference of the means scores of the speed online transaction among different
locations.
4. To determine the significant difference of the means scores of perceived usefulness, perceived ease and perceived
economic benefits of use ratings among the different programs.

Methodology
Research Design
The researcher utilized the quantitative research to gather and analyze the numerical data in order to assess the efficacy of the system.
The study employed a descriptive-evaluative research design to evaluate the efficacy of a web and mobile-based requests and
monitoring system with SMS notification for college credentials. The purpose of this design is to describe the system’s performance
in terms of speed processing online of transaction and to evaluate the efficacy based on the perceived usefulness, ease of use and
economic benefits.
According to Stanat (2024), quantitative research provide numerical insights that guide businesses to make well-informed decisions
based on facts rather than conjecture or gut feeling by gathering and analyzing data about consumer preferences, market trends, and
industry dynamics.
Respondents
The respondents for this study were carefully selected to provide a comprehensive understanding on the use of the system.
The 300 college students were selected as they were the primary user of many academic system as they were a representation of a user
needs. The College Students from different programs such Bachelor of Science in Criminology, Bachelor of Science in Business
Administration, Bachelor in Technical Vocational Education, Bachelor in Early Childhood Education, Bachelor of Science in
Information Technology, Bachelor of Science in Information Systems, Bachelor of Science in Pharmacy, Bachelor of Science in Office
Administration, Bachelor of Science in Accountancy, and Associate in Computer Technology.
The participation of the Program Heads were from Business, Computer Studies, Criminal Justice, Education and Pharmacy Department
further enriched the data, as they had important insights into the operational and academic requirements. They provided knowledge on
how the system support student records and departmental administration.
In addition, the school registrar and cashier were selected to represent the administrative role of the student’s records. The registrar and
cashier provided insights on how the system facilitated processes.
As Al-Emran et al. (2018) also point out the use of technology in education by evaluating the effects of digital literacy and user
confidence among administrative personnel and college students. Since they are the main consumers of educational technology systems,
these two categories make the best responses.

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Research Article

Instrument
The researcher based the modified questionnaire from (TAM) the Technology Acceptance Model that produced overall score since this
helped to determined to measure users' satisfaction of the website, software, or product at the end of the study. Professionals evaluated
the modified questionnaire. Questionnaire pointed out the speed of online processing, perceived usefulness (PU), perceived ease of use
(PEOU) and perceived of economic benefits.
Procedure
The researcher formally collaborated with the HCCCI management by writing a letter to request approval and support for system
implementation after finishing the study's plan. Following acceptance, relevant personnel—including office staff who would utilize the
system—met to discuss its features and capabilities. In order to familiarize students with the system and show them how to obtain and
monitor their credentials via the web and mobile platforms, a room-by-room orientation was also held.
Following the system's use by both staff and students, the researcher employed a questionnaire to gather input on the system’s efficacy
in terms of perceived usefulness, ease of use and economic benefits. A modified version of the Technology Acceptance Model-based
questionnaire was employed.
After obtaining the necessary authorizations and making sure that participants had enough system experience to offer insightful input,
the study got underway. This method provided a more thorough assessment of the system's performance while reducing selection bias.
A statistician was then consulted for a thorough quantitative examination of the collected data. Strict protocols were followed
throughout the study to protect participant privacy, guarantee their safety, and preserve the study's scientific integrity.
Data Analysis
The data gathered were tallied, and the responses were computed, and the highest rating will be emphasized in the presentation of
findings. Likert Scale was used as basis for rating. The system will be rated with the following: Likert Scale to determine the speed of
online processing and the perceived effectiveness of the system in terms of usefulness, ease of use, and economic benefits. Based on
Opuni (2024), a Likert scale, a well-established and widely utilized rating scale, provides a nuanced and structured approach to measure
individuals' opinions, attitudes, or behaviors. Each item was given a score from 1 to 7. The researcher utilized the mean and standard
deviation method for determining the efficacy of a web and mobile-based requests monitoring system with SMS notification for college
credential. Mean was used to determine the system's efficacy. The calculation involved summing up all series values and dividing the
result by the number of values. Standard Deviation provided a sense of how near the average value the complete set of data was.
ANOVA was used to test if there is any significant difference between the means of two or more groups.
Ethical Considerations
The research adhered to key ethical considerations to ensure the protection and rights of all respondents. A consent form was obtained
from all the respondents including the students, program heads and administrative personnel such as registrar and cashier. The
confidentiality was strictly maintained; all responses were used solely for research purposes. The system handled sensitive information,
appropriate measure was taken in compliance with Data Privacy Act of 2012, ensuring access of data to authorized personnel only.
The research process care was taken to ensure that no harm, physical, psychological or reputational would be caused to any respondents
or institution. These ethical considerations were essential in maintaining the integrity and credibility of the study.

Results and Discussion

Result to the speed of online processing per transaction
According to Conrad (2023), online processing is an automation method to process data or reports as use as the source documents are
accessible. It describes how quickly to respond to the information.
Table 1. Speed (hours) of online processing of RMSColCred
Surallah Banga DAS Lake Sebu Far Places Sto Nino T'boli
Document Type M SD M SD M SD M SD M SD M SD M SD
Enrollment 55.6 20.62 62.2 27.68 88.5 23.61 65.8 27.13 92.7 4.25 89.5 18.37 49.3 37.90
Grades 49.9 22.28 60.2 29.41 46.3 40.43 59.6 22.39 79.4 19.04 60.4 50.12 56.3 33.01
Honorable Dismissal 56.9 20.31 69.8 23.41 66.3 25.62 59.7 43.41 83.0 29.07 51.5 35.45 41.3 29.16
TOR Photocopy 56.9 20.54 54.4 26.07 64.6 47.17 32.8 24.51 72.4 31.57 45.8 45.89 41.6 18.62
Good Moral 61.7 11.41 53.9 16.19 52.3 33.53 57.0 10.04 71.3 41.04 85.7 14.74 55.3 23.06

Table 1 presents the speed of online processing in RMSColCred across different document types and locations, measured in hours. It
included the mean processing time (M) and standard deviation (S.D.) for each document type, such as Certificate of Enrollment,
Certificate of Grades, Good Moral Certificate, Honorable Dismissal/Certificate of Transfer Credentials, and Transcript of Records

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(Photocopy). The data was categorized based on locations, including Surallah, Banga, DAS, Lake Sebu, Others, Sto. Niño, and T'boli.
The table highlights variations in processing times, indicating potential inconsistencies in service efficiency across different areas.
The speed of online processing in RMSColCred varies significantly across different document types and locations, as shown in Table
1. The Certificate of Enrollment exhibits the highest variability in processing times, with "Others" taking the longest with the
mean=92.7, S.D. =4.25, followed by Sto. Niño with the Mean of 89.5, S.D. of 18.37. In contrast, T’boli has the shortest processing
time with the mean of 49.3, S.D. of 37.90. Similarly, the Certificate of Grades is processed the fastest in DAS with the Mean of 46.3,
S.D. of 40.43, while "Others" take the longest with the mean of 79.4, S.D. of 19.04. The Good Moral Certificate follows a similar trend,
with Sto. Niño with the mean of 85.7, S.D. of 14.74, while DAS takes significantly less time with the mean of 52.3, S.D. of 33.53,
though the high standard deviation suggests variability in service efficiency.
For more complex documents, the Honorable Dismissal/Certificate of Transfer Credentials takes the longest in "Others" with the mean
of 83.0, S.D. of 29.07, whereas T’boli has the shortest processing time with the mean of 41.3, S.D. of 29.16). Meanwhile, the Transcript
of Records (Photocopy) is processed in the shortest time in Lake Sebu with the mean of 32.8, S.D. of 24.51, while "Others" again
experience the longest processing time with the mean of 72.4, S.D. of 31.57. These findings suggest a lack of consistency in document
processing across different locations. The high standard deviations for several document types further indicate significant fluctuations
in processing times, which may be due to varying workloads, technical inefficiencies, or inconsistency in local office capacities.
Overall, the assessment of RMSColCred's online processing efficiency highlighted the need for standardization and service
improvements. The notable delays in some locations could negatively affect students who required timely access to their academic
records. The high standard deviations further emphasized inconsistencies in processing speed, particularly for essential documents such
as Certificates of Enrollment and Transfer Credentials. To address this inconsistency, targeted interventions such as streamlining digital
workflows, enhancing system infrastructure, and allocating additional resources to underperforming areas could help improve the
overall efficiency and reliability of the system.
This aligned with research highlighting the destructive effect of 'administrative burden' in educational settings, where complexity and
time-consuming disproportionately affect student success, particularly among vulnerable populations (Herd, P., & Moynihan, D. P.
(2018). Accessing the necessary information is made simple by the quick advancement of information technology. User can easily find
all of this information online (View of Online Reservation Management System to Increase Transaction Efficiency at MOMENKITA
Photo Studio, n.d.).
Result of Perceived Usefulness
From the study of Musa et al.(2023) Perceived usefulness of TAM model is when the implementation of technology the people will
raise the quality of their work. The more beneficial it is, the more willing they are to apply it in their work.
Table 2.1 Summary of scores on perceived effectiveness
of RMSColCred according to Perceived Usefulness
Indicator Mean SD Interpretation
s
Q1 6.6 0.83 Very High
Q2 6.5 0.74 Very High
Q3 6.6 0.80 Very High
Q4 6.6 0.77 Very High
Q5 6.7 0.71 Very High
Q6 6.7 0.73 Very High

The table above shows the summary of mean scores on the usefulness of RMSColCred under each item in the survey labeled as 1, 2,
3, 4, 5, and 6. It also shows the mean scores under each item in the survey.
The data in the table reveals that the perceived usefulness of RMSColCred, across six indicators the Q1-Q6, consistently received high
ratings. The mean scores range from 6.5 to 6.7, all of which fall within the "Very High" category according to the interpretation scale.
With scores in this range, the tool is considered to have an extremely positive impact on its usefulness. Additionally, the standard
deviations ranging from 0.71 to 0.83 are low, indicating that respondents were consistent in their perceptions of the tool's effectiveness.
This consistency in ratings suggests that participants overwhelmingly view RMSColCred as highly useful. The very high mean scores
and low variability imply strong agreement among respondents, reinforcing the positive reception of the program. This evaluation
highlights the potential of RMSColCred as a highly effective tool for its intended purpose.
Based on the study of Venkatesh et al.2023, the ability of the tools consistently meet user expectations, as evidenced by the high mean
scrores and low variability, it suggests a continue implementation and potential expansion.
Luo et al. (2024) mentioned that technology's impact on task performance time, effort and cost reduction, and overall usefulness are
key measures of its PU.

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Result of Perceived Ease of Use

Maharani and Wicaksono (2020), stated that perceived ease of use defined as the individual or organization belief in a system can help
them free from a job. The dimension such as ease of navigation, fast response, having a intuitive user interface and quick processing
time.
Table 2.2. Summary of scores on perceived effectiveness
of RMSColCred according to Perceived Ease of Use
Indicators Mean SD Interpretation
Q1 6.6 0.80 Very High
Q2 6.5 0.80 Very High
Q3 6.5 0.87 Very High
Q4 6.6 0.75 Very High
Q5 6.6 0.73 Very High
Q6 6.6 0.78 Very High

The table above presents the mean scores for the perceived ease of use of RMSColCred. It provides the overall mean scores, as well as
the individual mean scores for each specific survey item labeled 1 through 6. This summary allows for a comparison of how different
programs assess the ease of use of the system.
The data in Table 2.2 presents the perceived ease of use of RMSColCred across six indicators from Q1-Q6, with mean scores ranging
from 6.5 to 6.6. All indicators fall within the 6.20 - 7.00 range, which is classified as "Very High" on the interpretation scale. This
suggests that participants rated the ease of use of RMSColCred as very high. The standard deviations, ranging from 0.73 to 0.87, are
relatively low, indicating that the responses are consistent with little variation, which reinforces the reliability of the positive feedback.
Overall, the results indicate strong agreement among participants regarding the ease of use of RMSColCred. With all indicators rated
in the "Very High" category and low variability in responses, the tool is perceived as both highly effective and user-friendly. These
findings suggest that RMSColCred is not only valuable in terms of effectiveness but also accessible and easy to use, which contributes
to its potential for successful implementation and widespread adoption.
Perceived ease of use directly influence the user satisfaction and continued usage, as users are more likely to engage with tools that
require minimal effort (Venkatesh et al., 2003). In educational settings, user-friendly platforms and tools can significantly improve the
administrative efficiency and workflows, contributing to improved overall productivity.
Result of Perceived Economic Benefits
The economic activities that emerge the digital technology, individual, companies, devices and operation. It includes also the online
transactions or interaction that take place many industries, online platforms, mobile, and internet technologies (Yasar & Pratt, 2023).
Table 2.3. Summary of scores on perceived effectiveness of
RMSColCred according to perceived economic benefits.
Indicators Mean SD Interpretation
Q1 6.5 0.98 Very High
Q2 6.5 0.85 Very High
Q3 6.7 0.71 Very High
Q4 6.7 0.65 Very High
Q5 6.7 0.74 Very High
Q6 6.6 0.74 Very High

The table above provides the summary of mean scores for the perceived economic benefits of RMSColCred and includes individual
mean scores for each survey item, numbered 1 through 6. The table allows for a comparison of the economic benefits as perceived by
different groups in the study.
The data in Table 2.3 presents the perceived economic benefits of RMSColCred across six indicators (Q1-Q6). The mean scores for all
indicators range from 6.5 to 6.7, falling within the 6.20 - 7.00 range, which is classified as "Very High" on the interpretation scale. This
suggests that participants strongly perceived RMSColCred as providing significant economic benefits. The standard deviations are
relatively low, ranging from 0.65 to 0.98, indicating a high level of agreement among respondents regarding the economic advantages
of using the tool.
Overall, the results indicate that participants unanimously view RMSColCred as offering considerable economic benefits. The
consistent high ratings, along with the low variability in responses, further emphasize the tool's perceived value in terms of economic
impact. This positive perception could be a key factor in its continued use and wider adoption, as participants see it as both a valuable
and economically beneficial resource.
This aligned with cost-benefit analysis frameworks, which emphasize the importance of quantifiable returns in evaluating technological

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solutions (Boardman et al., 2017). The consistent 'Very High' ratings suggest that RMSColCred is perceived as a valuable investment,
contributing to the institution's financial and operational effectiveness.
The technical expenditures should be evaluated for both their long-term economic impact and usefulness, which is in line with the
larger framework of cost-benefit analysis. The broad acceptability and perceived sustainability of a system demonstrate that an efficient
cost-benefit analysis takes into account both direct and indirect financial gains, as noted by Boardman et al. (2018).
Result of Speed Online Transaction
Clark (2024) mentioned that online transaction speed has a big influence on user retention and happiness. Increased engagement and
loyalty result from improved user experience brought forth by faster transaction. It was highlighted also from the study of Grepon et
al. (2021) that the admissions, data processing, and report generating processes at the school are comparable to those in business or
industry. A centralized system for data and information processing, retrieval, and storage makes those procedures possible.
Table 3. Difference in the mean scores of the speed online transaction
Indicator Source of Sum of Mean
df F Sig. Decision Interpretation
Variation Squares Square
Between Groups 28579.76 10 4763.293
Reject the null There is a significant
Locations Within Groups 202061.30 121 675.790 7.05 0.00
hypothesis. difference.
Total 230641.06 131
α=0.05

A One-way ANOVA was conducted to determine whether there was a statistically significant difference in processing times across the
different municipalities. The results indicate that there were significant difference, F (10, 121) = 7.048, p < .001, in the processing
times of requested documents among the different municipalities. This finding aligns with the broader understanding that variations in
administrative efficiency can significantly affect services in organizations (Moynihan & Pandey, 2010).
The table shows the computed F-value is 7.048, while the corresponding p-value of 4.95 x 10-7 is less than the significance level of α
= 0.05. Since the p-value is below the threshold, the null hypothesis is rejected, indicating that differences in processing times among
municipalities are statistically significant.
This suggests that the processing times for requested documents vary significantly across different location, implying that certain
location may have more efficient systems, while others may experience delays. These variations could stem from a multitude of factors,
including differences in administrative procedures, resource availability, staff efficiency, technological infrastructure, and local
governance practices. Implementing the system successfully depend on number of variables, such as staff training, technology
infrastructure which can differ from place to place (Alshibly, 2017) .
Result on Perceived Effectiveness according to Usefulness, Ease of Use and Economic Benefits
According to Harris et al. (2019), the use of a one-way ANOVA was suitable for comparing means across several groups in order to
identify any significant differences.
Table 4. Difference of the mean scores on perceived effectiveness of RMSColCred according to Usefulness, Ease
of Use and Economic Benefits
Sum of Mean
Indicator df F Sig. Decision Interpretation
Squares Square
Perceived Between Reject null There is a
Usefulness Groups 9.456 8 1.182 3.045 .003 hypothesis. significant
Within difference.
Groups 111.812 288 0.388
Total 121.268 296
Perceived Ease- Between Reject null There is a
of-Use Groups 8.610 8 1.076 2.541 0.011 hypothesis. significant
Within difference.
Groups 122.005 288 0.424
Total 130.615 296
Perceived Reject null There is a
Economic Between hypothesis. significant
Benefits Groups 9.595 8 1.199 2.979 0.003 difference.
Within
Groups 115.952 288 0.403
Total 125.548 296
α=0.05, 0.01

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The table above presents the analysis of variance (ANOVA) results for the perceived effectiveness of RMSColCred across different
indicators.
A One-way ANOVA was conducted to determine a statistically difference in the perceived usefulness. Result shows that there is a
significant difference, F (8, 288) = 3.045, p < .01). Performing post-hoc analysis (Games-Howell) shows that all program pairings are
comparable except for BSP (M=6.7, SD=0.43) and BSOA (M=6.5, SD=0.76), and BSP and BSIT (M=6.4, SD=0.71).
A One-way ANOVA was conducted to determine a statistically difference in the perceived ease-of-use. Result shows that there is a
significant difference, F(8, 288) = 1.076, p < .05). Performing post-hoc analysis (Games-Howell) shows that all program pairings are
comparable except for BSBA (M=6.9, SD=0.21) and BSOA (M=6.5, SD=0.76), and BSIT (M=6.4, SD=0.64).
A One-way ANOVA was conducted to determine a statistically significant difference in the perceived economic benefits. The results
showed that there was a significant difference, F(8, 288) = 2.979, p < .01. This means that the perceived economic benefits of the
system differ significantly between the groups. Post-hoc analysis using the Games-Howell test revealed significant differences between
BSIT (M = 6.39, SD = 0.64) and BSBA (M = 6.87, SD = 0.17), BSP (M = 6.86, SD = 0.17) and BSIT (M = 6.39, SD = 0.64), BSCRIM
(M = 6.79, SD = 0.25) and BSIT (M = 6.39, SD = 0.64), BSOA (M = 6.55, SD = 0.78) and BSBA (M = 6.87, SD = 0.17), BSOA (M
= 6.55, SD = 0.78) and BSP (M = 6.86, SD = 0.17), and BECED (M = 6.74, SD = 0.35) and BSIT (M = 6.39, SD = 0.64). These results
indicate notable differences in how students from different programs perceive the economic benefits of the system.
According to a survey on academic institutions' information management, 90% of business executives stressed the necessity of using
information more effectively in order to improve operational efficiency. This entails streamlining task planning, decreasing costs, and
enhancing internal reviews of the academic process (Campbell & Fogarty, 2021). Based to the results of the current study, RMSColCred
is thought to be beneficial in enhancing academic institutions' administrative performance and resource usage.

Conclusions
This section presents the key findings of the study along with their implications. The analysis of online processing efficiency revealed
significant variations in processing times across different document types and locations. Additionally, the findings show that the
perceived effectiveness of the system—measured in terms of perceived usefulness, ease of use, and economic benefits—was rated very
high. This indicates that users found the system accessible, valuable, and economically advantageous. Furthermore, the results on the
speed of online transactions showed significant differences across various locations. In terms of perceived effectiveness, Post-hoc
analysis revealed that perceptions of usefulness, ease of use, and economic benefits significantly varied among different academic
programs.

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Affiliations and Corresponding Information

Sheryl Mae B. Roda, LPT
Santo Nino College Foundation Inc.– Philippines
Elbren O. Antonio, DIT
Sultan Kudarat State University – Philippines

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