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Lecture Notes on Systems Troubleshooting by Abiola Onigbide

The lecture notes on Systems Troubleshooting cover the identification, diagnosis, and resolution of computer system issues, emphasizing the importance of reliability and productivity. It outlines a structured troubleshooting process, common problem areas, and tools used in troubleshooting hardware, software, and networks. Preventive maintenance practices are also highlighted to minimize future issues.

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4 views4 pages

Lecture Notes on Systems Troubleshooting by Abiola Onigbide

The lecture notes on Systems Troubleshooting cover the identification, diagnosis, and resolution of computer system issues, emphasizing the importance of reliability and productivity. It outlines a structured troubleshooting process, common problem areas, and tools used in troubleshooting hardware, software, and networks. Preventive maintenance practices are also highlighted to minimize future issues.

Uploaded by

Aritspace computers
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Lecture Notes on Systems Troubleshooting

Course Title: Systems Troubleshooting

Lecturer: Abiola Onigbide

Department: Computer Engineering / Information Technology

Level: National Diploma / Undergraduate

Date: June 2025

1. Introduction to Systems Troubleshooting

Systems troubleshooting involves identifying, diagnosing, and resolving problems in computer

systems. It is a step-by-step approach used to detect and correct issues in hardware, software, or

network systems.

2. Importance of Troubleshooting

- Ensures system reliability

- Reduces downtime

- Prevents data loss

- Enhances productivity

- Minimizes maintenance cost

3. Common Areas of Troubleshooting

- Hardware faults (e.g., hard disk, RAM, power supply)

- Software errors (e.g., OS boot issues, application crashes)

- Network problems (e.g., IP conflicts, connectivity issues)

- Peripheral devices (e.g., printers, scanners, keyboards)

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Lecture Notes on Systems Troubleshooting

4. Troubleshooting Process

Step 1: Identify the Problem

Step 2: Establish a Theory of Probable Cause

Step 3: Test the Theory

Step 4: Establish a Plan of Action

Step 5: Implement the Solution

Step 6: Verify Full System Functionality

Step 7: Document Findings

5. Tools Used in Troubleshooting

- Multimeter

- POST Card

- Diagnostic Software (e.g., MemTest86, HWMonitor)

- Event Viewer (for Windows systems)

- Network Cable Tester

6. Troubleshooting Operating Systems

- Safe Mode boot

- Using System Restore

- Checking for driver updates

- Running SFC and DISM commands in Windows

- Linux recovery mode

7. Troubleshooting Hardware

- Check power and cable connections

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Lecture Notes on Systems Troubleshooting

- Replace faulty components (RAM, HDD, PSU)

- Use BIOS diagnostics tools

- Listen for POST beep codes

8. Troubleshooting Networks

- Ping and Traceroute

- Check IP settings and DNS

- Inspect cabling and ports

- Use network commands like ipconfig/ifconfig, netstat

9. Preventive Maintenance

- Regular backups

- Software updates and patches

- Cleaning dust from components

- Monitoring system logs

10. Summary and Review Questions

Summary:

Troubleshooting is an essential skill for IT professionals. A structured approach helps resolve issues

efficiently and ensures minimal disruption to users. Proper documentation and preventive

maintenance help reduce recurring problems.

Review Questions:

1. What is systems troubleshooting?

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Lecture Notes on Systems Troubleshooting

2. List four areas where troubleshooting is commonly applied.

3. Outline the steps in the troubleshooting process.

4. Mention three tools used for troubleshooting hardware.

5. How would you troubleshoot a PC that refuses to boot?

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