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Dealing With Bookings

The document provides useful vocabulary and phrases for managing bookings, including terms related to scheduling, rescheduling, and cancellations. It includes dialogues illustrating how to book, reschedule, and remind clients about appointments. Additionally, it suggests role-play scenarios for practice in handling various booking situations.

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Abdullah Achmad Madjid
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5 views7 pages

Dealing With Bookings

The document provides useful vocabulary and phrases for managing bookings, including terms related to scheduling, rescheduling, and cancellations. It includes dialogues illustrating how to book, reschedule, and remind clients about appointments. Additionally, it suggests role-play scenarios for practice in handling various booking situations.

Uploaded by

Abdullah Achmad Madjid
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Dealing with bookings

Useful Vocabulary
Available slot – “Our next available slot is at 2 p.m. this Friday.”

Reschedule – “Would you like to reschedule for another day?”

Confirm / confirmation – “We’ll send you a confirmation via WhatsApp.”

Cancellation policy – “Please let us know 24 hours in advance if you need to cancel.”

No-show – “Clients who no-show may lose their booking.”

Time slot – “We only have one time slot left at 11 a.m.”

Fully booked – “Sorry, we’re fully booked on Sunday.”

Reminder – “This is just a reminder for your 3 p.m. appointment today.”

Postpone – “You may postpone it to next week if needed.”

Last-minute cancellation – “We had a last-minute cancellation, so a spot just opened.”


Useful Phrases
Booking an Appointment

● “When would you like to come in?”

● “Do you prefer morning or afternoon?”

● “Let me check our schedule… we have availability at 11 a.m. or 3 p.m.”

Confirming or Giving Reminders

● “Just a quick reminder: your appointment is tomorrow at 10 a.m.”

● “Would you like to confirm your slot for this Saturday?”

● “We look forward to seeing you at your scheduled time.”


Useful Phrases
Rescheduling

● “Would you like to move your appointment to another day?”

● “We can reschedule it for next Monday or Tuesday—what works best?”

● “No problem, I’ll shift your booking to the new time.”

Cancellation

● “I’m sorry to hear that. Would you like to cancel or reschedule?”

● “Thank you for letting us know.”

● “Please remember to cancel at least 24 hours in advance next time.”


Dialogues
Booking an Appointment
Client: Hi, I’d like to book a scalp treatment.
Staff: Sure! When would you like to come in?
Client: Is Thursday afternoon available?
Staff: Let me check… Yes, we have a 3:00 p.m. slot. Shall I book it for you?
Client: Yes, please.
Staff: All set. We’ll send you a confirmation via WhatsApp.

Rescheduling
Client: Hi, I can’t make it tomorrow—can I reschedule?
Staff: Of course! Would you prefer to move it later this week?
Client: How about Saturday morning?
Staff: We have a 10 a.m. slot on Saturday.
Client: That works.
Staff: Done! See you Saturday at 10.
Dialogues
Cancellation + Reminder
Staff: Good morning! Just reminding you about your appointment today at 4 p.m.
Client: Oh no, I need to cancel. Something came up.
Staff: That’s okay. Would you like to reschedule instead?
Client: Yes, maybe early next week.
Staff: Monday at 11 a.m. is open.
Client: Perfect.
Staff: I’ve moved your appointment—see you then!
Speaking Activities
Role-Play Practice
Scenarios:

1. A new customer wants to book a treatment this weekend.

2. A regular customer cancels one hour before her appointment.

3. A customer wants to reschedule her Monday slot to Friday.

4. You need to remind a client about their appointment tomorrow.

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