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The EMPOWERBANK ICT Helpdesk report for May 11-12, 2025, details several user requests and their resolutions. Issues included low network speeds, password resets, and a slow desktop, with most requests resolved within the reporting period. Comments indicate that all resolved issues were acknowledged by the helpdesk staff.

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5 views1 page

doc_40

The EMPOWERBANK ICT Helpdesk report for May 11-12, 2025, details several user requests and their resolutions. Issues included low network speeds, password resets, and a slow desktop, with most requests resolved within the reporting period. Comments indicate that all resolved issues were acknowledged by the helpdesk staff.

Uploaded by

malvinrobotics
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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EMPOWERBANK ICT HELPDESK REPORT - 2025-05-11 to 2025-05-12

Requested Resolved Duration Ruquester Issue Comments


2025-05-11 2025-05-11 23:03:37.000000
gchitambira Issue Issue has been resolved
2025-05-11 tposvo I am experiencing low network speeds
2025-05-11 2025-05-12 05:57:48.000000
tposvo Please reset my password Issue has been resolved
2025-05-11 gchitambira Please reset my password
2025-05-11 gchitambira Change my password please
2025-05-11 2025-05-12 05:29:27.000000
tposvo Kindly find my attached change form resolved
2025-05-12 tposvo Kindly find the attached
2025-05-12 2025-05-12 00:00:53.000000
gbhero My desktop is really slow kindly please assist Okay noted on it.
2025-05-12 2025-05-12 00:00:24.000000
gbhero Please reset my password Noted

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