PROPOSAL FINAL PROJECT

SURVEY AND SAMPLING METHOD

By :

Class: LB09 / Group 5

Aurelia Yap - 2702216053

Bunga Cyntia - 2702361122

Calvina Adelia Sucipto - 2702246232

Chara Margareth Manalu - 2702311471

Dea Amelia Di Natha - 2702276374

Happy Smile Eklesia Laisina - 2702330571

EVEN SEMESTER 2024 / 2025

 CHAPTER I

INTRODUCTION

1.1 Background

Campus facilities have an important role in supporting student academic and non-academic
activities. A campus that has adequate facilities can increase student comfort in carrying out
lectures and other activities. With good facilities, students can focus more on studying,
reduce obstacles to mobility, and increase their productivity.

Within the campus environment, there are several main facilities that have a significant
impact on students' daily lives, including:

●​ Lift helping student mobility, especially in high-rise buildings, to be faster and more
efficient. Without adequate elevators, students who have busy schedules will
experience delays or fatigue due to constantly going up and down stairs.
●​ Escalator providing easier access for students in multi-storey buildings without the
need to use stairs. This facility is very helpful for students who carry a lot of items or
have physical limitations.
●​ Toilet which is clean and well maintained, provides comfort and maintains the
cleanliness of the campus environment. Poor sanitation facilities can have a negative
impact on student health and create a less conducive learning environment.
●​ Internet access which is stable and fast is very important in supporting the learning
process. Currently, various academic activities such as accessing lecture materials,
sending assignments, and attending online classes are highly dependent on good
internet connectivity.

Even though these facilities are available on campus, students often encounter problems in
using them. Some students may experience limited access to lifts and escalators due to
limited capacity or frequent breakdowns. Toilets that are not clean or have damaged facilities
can also reduce user comfort. Apart from that, an unstable internet connection can hinder
students' academic activities, especially in the current digital era. Therefore, it is important to
conduct research on student satisfaction with campus facilities in order to determine the
effectiveness and quality of the facilities provided and identify aspects that need to be
improved.
1.2 Research Questions

1.​ How satisfied are students with the facilities provided by the campus?
2.​ What obstacles do students experience in using campus facilities?
3.​ What campus facilities do students think need to be improved?

1.3 Objectives

●​ Measuring the level of student satisfaction with campus facilities.

●​ Identify the most beneficial facilities for students.
●​ Understand the obstacles faced by students in using campus facilities.
●​ Providing data and recommendations for the campus to improve the quality of
facilities.
 CHAPTER II

RESEARCH METHODS

2.1 Population and Sample

2.1.1 Target Population

The population in this study is Active student at Bina Nusantara University (Binus) Anggrek
Campus who routinely use various campus facilities in academic and non-academic activities.
Respondents will come from various sources study program And academic level, including
initial (semester 1-2), intermediate (semester 3-5), and final (semester 6 and above) students,
in order to obtain a broader and more diverse perspective regarding the quality and
effectiveness of the facilities provided by the campus. By considering variations in study
programs and academic years, this research aims to obtain a picture more representative view
of student satisfaction with campus facilities.

2.1.2 Sample Frame

In this research, sampling frame those used include students who are actively studying at the
Binus Anggrek Campus and often use the minimum one public facility which is the object of
research, namely escalators, lifts, toilets, or internet access. Thus, this research specifically
targets students who have direct experience in using these facilities, so that the survey results
can be more relevant and in line with the reality in the field.

To ensure broad and representative coverage, the survey will disseminated via two main
methods, that is:

1.​ Live Survey (Manual): The research team will distribute the survey directly in the
campus environment by visiting students in strategic areas, such as the main lobby,
canteen, shared study room and library. This aims to reach respondents who may be
less active in online communication platforms.
2.​ Online Surveys: Apart from manual methods, surveys will also be distributed via
student communication group on digital platforms such as WhatsApp and Line. With
disseminated online, surveys can reach more students in a shorter time and at a lower
cost.
This approach is expected to increase the number of student participation and ensure that the
data collected comes from various groups of users of campus facilities.

2.1.3 Sample Method

The sampling method used in this research is Simple Random Sampling, andnamely a
random sample selection technique where each individual in the population has the same
chance of being selected as a respondent. This method was chosen to increase the
representativeness of the data for the entire student population, so that the results obtained are
more objective and generalizable.

In the context of this research, respondents will be selected randomly from the student
population using tools such as a random number generator. The selection is carried out
without knowing in advance who will be the respondent, so that each student has the same
opportunity to be selected according to the principle of Simple Random Sampling. Although
this method requires more time and resources than other methods, Simple Random Sampling
provides statistically more robust results. With this approach, it is hoped that the data
obtained can reflect the level of student satisfaction with campus facilities more accurately
and comprehensively.

2.1.4 Sample Size

The target number of respondents in this research is 150 students. This amount was chosen
based on several main considerations, namely:

●​ Representativeness of the Data: By involving 150 students, this research is expected

to capture variations in student experiences and opinions regarding campus facilities,
so that the results obtained are more accurate and can be used as a basis for
recommendations for improving facilities.
●​ Time and Resource Limitations: Considering that this research has time constraints
and limitations in data management, the number of 150 respondents is considered
ideal for obtaining meaningful findings without causing difficulties in the data
analysis process.
●​ Practicality in Data Collection: Taking into account the convenience sampling
method used, the target of 150 respondents can still be achieved within the planned
time period, either through direct or online surveys.
 ●​ Margin of Error: With a population of approximately 5,000 students, a sample of
150 yields an estimated margin of error of around ±7.5% at a 95% confidence
level. This is considered acceptable for an exploratory study at the campus level.

2.2 Data Collection

2.2.1 Method of collecting data

Data will be collected through three main ways:

1.​ Online Surveys – The survey will be distributed via campus platforms or social
media to reach more students.
2.​ Face-to-Face Survey – The research team will collect data directly on campus
through short interviews.
3.​ Self-Administered Survey – Respondents will fill out the survey form after being
given an explanation by the researcher. Forms will be distributed via barcode for easy
access.

2.2.2 Ethical Considerations

●​ Informed Consent: Respondents will be given information about the research

objectives before filling out the survey.
●​ Data Privacy: Data collected will be anonymized and only used for research
purposes.
●​ Bias Reduction: The questionnaire will be designed with neutral language to avoid
bias in respondents' answers.
 CHAPTER III

CHALLENGES AND MITIGATION STRATEGIES

3.1 Challenges Faced

●​ Respondents were reluctant to fill out the survey because of academic busyness.
●​ Lack of diversity of respondents from various study programs and academic levels.
●​ Possible invalid answer because respondents were less serious about filling out the
survey.

3.2 Mitigation Strategy

●​ Using incentives, such as appreciation points or participation in surveys.

●​ Disseminate surveys widely across various study programs and academic levels.
●​ Arrange questions clearly and concisely so that respondents do not lose focus when
filling out the survey.
 CHAPTER IV

IMPLEMENTATION SCHEDULE AND TEAM ROLE

4.1 Research Timeline

Week Implementation Level

1-3 Form groups, determine survey topics, and develop initial research
questions. The group also conducted a pilot test with classmates as a
simulation before the direct survey.

4-5 Prepare research proposals according to the specified format and submit
proposals according to the specified deadline.

6 Compose and design survey questions using Google Forms, ensuring

questions are clear, relevant and in line with research objectives.

7-8 Distribute the survey according to the planned method and collect
respondent data according to the sample target.

9 Check the completeness of incoming data, perform data cleaning, and

carry out initial data analysis.

10 - 11 Prepare a final report that includes survey findings, data analysis, and
conclusions. The group will also create a poster or dashboard using
predetermined tools to visualize research results.

12 Prepare presentations including making slides and practicing delivering

material which will be carried out directly in week 13.

13 Present the results of the work to lecturers and fellow students,

explaining the findings from the survey, the methods used, and the data
analysis that has been carried out. The group will also answer questions
and receive input for final improvements if necessary.
4.2 Team Roles and Responsibilities
1.​ Survey Designer

This role is responsible for designing questionnaires that suit the research
objectives. The Survey Designer will ensure that each question in the
questionnaire is relevant, clear, and able to elicit the information needed to
achieve the research objectives. This process includes:

•⁠⁠Identify the research objectives

•⁠⁠Preparation of questionnaire questions

•⁠⁠Questionnaire trial (pilot test)

•⁠⁠Revision based on trial results

2.​ Data Collectors

have a role in organizing the distribution of questionnaires and collecting data

from various respondents. These tasks include:

•⁠⁠Determine the questionnaire distribution method (online/offline)

•⁠⁠Contact potential respondents

•⁠⁠Ensure the number of respondents meets the target

• ⁠Follow up to respondents who have not yet answered

3.​ ⁠Data Analyst

This role focuses on processing, cleaning, and analyzing the data that has been
collected. Data Analyst will ensure the data obtained is valid and ready to be
analyzed. Tasks performed include:

•⁠⁠Data cleaning (cleaning data from outliers or incomplete data)

•⁠⁠Data processing using statistical software

•⁠⁠Descriptive and inferential analysis

•⁠⁠Presentation of analysis results in table and graphic form

 4.​ ⁠Report Writer

The Report Writer is tasked with compiling the final report based on the
results of data analysis. This report will be prepared systematically by paying
attention to aspects of language, logic and clarity. Duties include:

•⁠⁠Preparation of initial draft report

•⁠⁠Review and revise reports

•⁠⁠Finalize the report

•⁠⁠Creation of an executive summary

5.​ ⁠Visual Designer

Visual Designer has a role in creating interactive posters or dashboards using

Power BI or Tableau. The purpose of this visualization is to visually clarify
research findings. Duties include:

•⁠⁠Data visualization design

•⁠⁠Creation of interactive dashboards

•⁠⁠Preparation of research posters

•⁠ ⁠Collaboration with Data Analysts and Report Writers to ensure information

consistency

With this division of roles, it is hoped that the research process can run effectively and the
results obtained can be presented clearly and accurately.
 CHAPTER V

FINAL QUESTIONNAIRE
5.1 Respondent Data
Aims to identify respondents based on identity and origin from faculty/department.

1.​ Full Name: ................................................

2.​ NIM(ID):................................................................
3.​ Major: .........................................................
4.​ Faculty: .........................................................
5.​ Email: ................................................................

5.2 Level of Satisfaction with Facilities

Aims to measure the extent to which students feel satisfied with the available campus facilities.

1.​ How satisfied are you with the speed and stability of the BINUS Anggrek campus Wi-Fi?
●​ 1 (Very Dissatisfied)
●​ 2 (Dissatisfied)
●​ 3 (Quite Satisfied)
●​ 4 (Ever)
●​ 5 (Very Satisfied)
2.​ How satisfied are you with the Binus Anggrek campus toilet facilities?
●​ 1 (Very Dissatisfied)
●​ 2 (Dissatisfied)
●​ 3 (Quite Satisfied)
●​ 4 (Ever)
●​ 5 (Very Satisfied)
3.​ How satisfied are you with the Binus Anggrek campus escalator facilities?
●​ 1 (Very Dissatisfied)
●​ 2 (Dissatisfied)
●​ 3 (Quite Satisfied)
●​ 4 (Ever)
●​ 5 (Very Satisfied)
4.​ How satisfied are you with the Binus Anggrek campus lift facilities?
●​ 1 (Very Dissatisfied)
●​ 2 (Dissatisfied)
 ●​ 3 (Quite Satisfied)
●​ 4 (Ever)
●​ 5 (Very Satisfied)

5.3 Evaluation and Suggestions

Aims to find out improvement priorities and obtain direct suggestions from students.

1.​ Of the facilities above, which do you think needs to be improved the most?
●​ Wi-Fi
●​ Escalator
●​ Lift
●​ Toilet
2.​ Your suggestions for improving BINUS Anggrek campus facilities:​
..........................................................................................​
..........................................................................................
 CHAPTER VI

PRE-TEST AND FEEDBACK

6.1 Pre-Test Results
Pre-test is done to 11 student from various study program and level from semester 1 to
semester 8. The purpose of this pre-test is to test clarity, completeness and comfort in filling
out the survey. The pre-test was carried out online via Google Form, with respondents filling
out the questionnaire as appropriate.

The following are the pre-test results from several respondents:

In general, the level of satisfaction with WiFi speed, toilet facilities, escalators and lifts varies
between a score of 1 to 5. The score shows that there are several facilities that are considered
less than satisfactory by some respondents. From the results above, Wi-Fi facilities are most
highlighted as facilities that are still inadequate. Meanwhile, toilet facilities are facilities that
get adequate marks. Improving WiFi speed and quality needs to be done. Apart from that,
improvements and acceleration of handling of escalator facilities also need to be considered
so that they are more optimal. For toilet facilities, it is recommended to add tissue on each
floor, regulate air circulation, and prevent puddles of water to make use more comfortable.

6.2 Feedback from Respondents

After filling in all the questions, at the end of the questionnaire respondents were asked to
provide feedback.

The following is a summary of the feedback received and the follow-up actions taken:

Link Pre - Test :

https://docs.google.com/forms/d/1hQvs-suoYyEW_zJLxPHinu76VmfND3UYPnzho9DE_N
A/edit
Based on the results of the pre-test conducted on several respondents, there are several
important inputs that can be used as material for improvement for the final survey. Most
respondents stated that in general the survey was quite good, but there were several things
that needed attention. One of them is the initial section of the survey which does not have a
title, so it is recommended that this section be revised to make it look clearer and more
structured. Apart from that, the instructions for filling in personal data were considered
unclear, especially in the section asking for name and NIM which contradicted the statement
that the survey was anonymous.

Several respondents also highlighted the use of a 1 to 5 rating scale which was considered
less informative because it was not accompanied by an explanation of the meaning of each
number. Therefore, it is recommended to add descriptions such as: 1 = Not satisfied, 2 = Not
satisfied, 3 = Fair, 4 = Satisfied, and 5 = Very satisfied.
 CHAPTER VII

FINAL TEST
7.1 Final Test Results

7.1.1 Respondent

Respondent data was obtained by filling out an online form. There are 3 in total4 respondents
came from various study programs under the faculties of the School of Computer Science and
the School of Information Systems. Most of the respondents came from Data Science majors,
followed by majors Computer Science, Business Analytics, and Cyber Security. Each
respondent includes information in the form of full name, NIM, email, faculty and
department.

7.1.2 Respondents' Answers (open-ended question)

The majority of respondents said that Wi-Fi or campus internet are the facilities that need to
be improved the most. Responses like "Wifi", "campus wifi", "Wi-Fi speed and stability", as
well as "Speed ​and stability of campus Internet" shows that slow or unstable internet
connections are the main complaint of students.

Apart from that, several respondents also highlighted lifts and escalators as facilities that
frequently experience damage and need to be repaired. Comments like "The elevator, there's
something broken" And "escalator" expressed concerns about vertical transportation facilities
on campus.

Finally, there was one respondent who highlighted the conditions class as an aspect that needs
improvement, although the number is not as large as complaints regarding internet and
mobility facilities.

Based on the suggestions given, the majority of students emphasized the importance of
improving campus facilities, especially in terms of renovating classrooms and repairing
benches which were considered too hard. The quality of the Wi-Fi network is a major
concern, with many suggestions regarding increasing speed, stability, ease of connection, and
capacity to support multiple devices. Apart from that, students proposed adding power outlets
in the classroom to support the use of laptops during lectures. Other public facilities such as
toilets, lifts, escalators and parking access are also in the spotlight for immediate repair and
improvement. In general, there is hope that all campus facilities will be improved to support
the comfort and smoothness of teaching and learning activities.
Link: :
https://docs.google.com/forms/d/e/1FAIpQLSdgzIESwmPo4nDnyCyEFKwE48pk0qAUGuA
cwoNCvK1cp6lxyw/viewform
 CHAPTER VIII

CONCLUSION

A survey of student satisfaction with BINUS Anggrek campus facilities has revealed several
important findings regarding the use of facilities such as Wi-Fi, toilets, escalators and lifts.
Based on the survey results, the majority of respondents gave quite good marks to Wi-Fi
facilities, however there were several complaints regarding stability and connection speed
that needed to be improved. Lift facilities are also a major concern, with many students
wanting to increase the number of lifts and improve existing features.

Suggestions for improvement from respondents focused more on Wi-Fi which needs to have
its signal strengthened, escalators which often experience problems or maintenance, as well
as adding facilities in toilets such as providing tissue. Several respondents also suggested
providing further information regarding the maintenance schedule for these facilities.

Overall, the survey results show that although these facilities are sufficient to support student
activities, there are still several areas that need to be improved and taken seriously to increase
the comfort and satisfaction of campus facility users.
 CHAPTER IX

REFERENCES
1.​ Dewi Umbara, Ita Amelia, Larasati. (2022). Unpam Student Satisfaction Level with
Facilities at Unpam Central Campus. Proceedings of the National Management
Seminar vol 1 (2) 2022: 158-168 Proceedings of the National Seminar on
Management, Pamulang University https://openjournal.unpam.ac.id › PSM ›
download
2.​ AdminLP2M. (2022). Getting to Know Convenience Sampling: Definition, Benefits
and Examples. LP2M Medan Area University.
https://lp2m.uma.ac.id/2022/01/13/mengenal-convenience-sampling/
3.​ Dr. Abdul Muhid, M.Si. (2019). Statistical Analysis 5 Practical Steps to Statistical
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http://repository.uinsa.ac.id/1047/1/Abdul%2520Muhid_Analisis%2520Statistik%252
0Edisi%2520ke%25202.pdf

4.​ Robert M. Groves, Floyd J. Fowler Jr., Mick P. Couper, James M. Lepkowski, Eleanor
Singer, Roger Tourangeau (2011). Survey Methodology. Hoboken: Wiley.
5.​ William G. Cochran (1977). Sampling Techniques. Hoboken: Wiley.
6.​ Erin Ruel, William E. Wagner III, Brian Joseph Gillespie (2016). The Practice of
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