GIMBICHU CONSTRUCTION AND INDUSTRIAL

COLLEGE

INFORMATION
TECHNOLOGY SUPPORT
SERVICE
Level II

TTLM Code: ICT ITS TTLM 0806v1

Introduction
This Teacher’s Guide is developed to assist you in delivering the basic Information
Technology support Service level-1 training program. It is usually designed as a
resource to support the learning activity.

The Information Technology support Service is developed to equip the trainees with the
required competences. Operate Database Application, Update and Document
Operational Procedures, Administrate Network and Hardware Peripherals, Care for
Network and Computer Hardware, Access and Use Internet, Implement Maintenance
Procedures. Maintain Equipment and Consumables, Apply Problem Solving Techniques
to Routine Malfunction, Participate in Workplace Communication, Work in Team
Environment. The Program is consists of (10) learning modules covering the (10) units
of competence.

This teacher’s guide covers all the(10) learning modules and it will assist you in
delivering the said program and achieving its learning objectives and outcomes. It also
provides information in the organization of the learning guides and assessment packets.
The learning guides are aid to the trainees by telling them what need to do, when and
how to do it and the expectations once the learning activities are completed. While the
assessment packet guide you in developing the tools or instruments to measure
trainee’s overall achievement of the stated competence. Thus it is important for you to
understand the design of this program and the mechanics in which it shall be delivered.

Your role as the teacher is to provide opportunities aimed at helping the trainees
develop and improve their competences. You are expected to guide and assist them as
they go through the learning activities and actual work.

Learning Modules

Unit of Competence Learning Modules and Code

Participate in Participating in Workplace
Workplace ICT ITS2 09 0806 Communication
Communication ICT ITS2 09 0806

Learning Outcomes and Assessment Criteria

Unit of Competence Participate in Workplace Communication
Module Title Participating in Workplace Communication
LO 1 Obtain and convey workplace information
Assessment Criteria 1.1 access Specific and relevant information from appropriate
sources
1.2 use Effective questioning , active listening and speaking
skills to gather and convey information
1.3 use Appropriate medium to transfer information / ideas
1.4 identify and follow Appropriate non- verbal communication
1.5 Appropriate lines of communication with supervisors and
colleagues
1.6 use Define workplace procedures for the location and
storage of information
1.7 carry Personal interaction out clearly and concisely
LO 2 Participate in workplace meetings and discussions
Assessment Criteria 2.1 attend Team meetings on time
2.2 listen Own opinions clearly expressed and those of others
are to without interruption
2.3 consist Meeting inputs with the meeting purpose and
established protocols
2.4 conduct Workplace interactions in a courteous manner
2.5 ask and response to Questions about simple routine
workplace procedures and maters concerning working
conditions of employment
2.6 interpret and implement Meetings outcomes
LO 3 Complete relevant work related documents
Assessment Criteria 3.1 complete Range of forms relating to conditions of employment
accurately and legibly
3.2 record Workplace data on standard workplace forms and documents
3.3 use Basic mathematical processes for routine calculations
3.4 identify Errors in recording information on forms/ documents and
properly acted upon
3.5 complete Reporting requirements to supervisor according to
organizational guidelines

Training Mechanics
The Outcome-Based Training is one form of an independent learning approach. This
approach enables trainees to be master of their own environment and in charge of their
learning. It is also characterized by the integration of theory and application as two
dimensions of an effective learning process. In this program, the competence-based
system is consists of a combination of lecture-discussion, individualized learning
activities, mentoring, field immersion and feedback.

In this program the trainees will be given individual learning guide to go through and
accomplish. They will be instructed through this learning guide to accomplish learning
activities as part of the mechanism for transfer of learning from the training situation to
the job situation. For each competence area, trainees will formulate a specific learning
plan as a guide for applying their learning to work setting and for their own continuing
self-development. At this point, your role as the teacher/facilitator is to guide the trainee
in preparing and accomplishing their plan.

Lecture and discussion of the topics outlined in the session plan should be performed
first before the trainees are instructed to go to the workshop. You are also required to
demonstrate the correct steps/procedures and techniques to your trainees before you
let them practice. Insure that they are practicing safely.

Most part of the training activities will be conducted in the workshop for better
development of specific skills. Aside from motivating them to relate concepts and skills
to their own work situations, make sure to provide the necessary opportunity for
competence practice and better internalization of such concepts and techniques. The
trainees should also be provided the opportunity to blend with the actual working unit in
the industry.

In this system, it is important to develop a sustained relationship with the trainees

through a continued involvement, where you are to offer support, guidance and
assistance as the trainee go through the learning activities and actual work.

With the mentoring approach, the trainees are grouped in learning teams with one
facilitator-mentor per team. Before learning session or workshop start in the morning,
each team and mentor meets to give feedback regarding their work, or how the group
improves, acquire set of skills for the members to become more effective trainees. You
are also to asses them at the end of each module. However, they have to be ready
before the assessment and it should be them to request for it.

Before the training start you should conduct an orientation session to brief the trainees
on how the training will proceed.
 Session Plans
Session Plan-1 (M09-LO1)
Unit of Competence Participate in Workplace Communication
Module Title Participating in Workplace Communication
LO 1 Obtain and convey workplace information
Session Objectives At the end of this session the trainees shall be able to –

- access Specific and relevant information from appropriate

sources
-use Effective questioning , active listening and speaking skills
to gather and convey information
-use Appropriate medium to transfer information / ideas
-identify and follow Appropriate non- verbal communication
- Appropriate lines of communication with supervisors and
colleagues
-use Define workplace procedures for the location and storage
of information
-carry Personal interaction out clearly and concisely

Nominal
Activities Contents Methods
Duration
Sessions appropriate sources Lecture-discussion

use Effective questioning , active

listening and speaking skills

Evaluation Accomplishment of LAP Test Individual Activity

Summary Wrap-up and Feedback Question & Answer
Resources  Learning Guide
 Reference book

Session Plan-2 (M09-LO2)

Unit of Competence Participate in Workplace Communication
Module Title Participating in Workplace Communication
LO 2 Participate in workplace meetings and discussions
Session Objectives At the end of this session the trainees shall be able to –

- attend Team meetings on time

-listen Own opinions clearly expressed and those of others are
to without interruption
-consist Meeting inputs with the meeting purpose and
established protocols
-conduct Workplace interactions in a courteous manner
-ask and response to Questions about simple routine workplace
procedures and maters concerning working conditions of
employment
-interpret and implement Meetings outcomes
Nominal
Activities Contents Methods
Duration
Sessions attend Team meetings on time Lecture-discussion

ask and response to Questions

Evaluation Accomplishment of LAP Test Individual Activity

Summary Wrap-up and Feedback Question & Answer

Resources  Reference book
 Learning Guide

Session Plan-3 (M09-LO3)

Unit of Competence Participate in Workplace Communication
Module Title Participating in Workplace Communication
LO 3 Complete relevant work related documents
Session Objectives At the end of this session the trainees shall be able to –

- complete Range of forms relating to conditions of employment accurately

and legibly
-record Workplace data on standard workplace forms and documents
-use Basic mathematical processes for routine calculations
-identify Errors in recording information on forms/ documents and properly
acted upon
- complete Reporting requirements to supervisor according to organizational
guidelines
Nominal
Activities Contents Methods
Duration
Sessions complete Range of forms Lecture-discussion

record Workplace data

Evaluation Accomplishment of LAP Test Individual Activity

Summary Wrap-up and Feedback

Resources  Reference book

 Learning Guide

Assessment Context
There are two types of evaluation used in determining the extent to which learning
outcomes are achieved. The specific learning outcomes are stated in the modules. In
assessing them, verifiable and observable indicators and standards shall be used.

The formative assessment is incorporated in the learning modules and form part of the
learning process. Formative evaluation provides the trainee with feedback regarding
success or failure in attaining learning outcomes. It identifies the specific learning errors
that need to be corrected, and provides reinforcement for successful performance as
well. For the trainer/facilitator, formative evaluation provides information for making
instruction and remedial work more effective.

Summative Evaluation the other form of evaluation is given when all the modules of the
program have been accomplished. It determines the extent to which competence have
been achieved. This will be given in the form of written test for the underpinning
knowledge and demonstration for the attitudes and skills portion. And, the result of the
assessment decision shall be expressed in the term ‘competent or not yet competent’.

These two types of evaluation form part of the training and they are considered as
institutional assessment.

Evaluation Tools

a) Formative Assessment
 Written test
 LAP test

b) Summative Evaluation
 Comprehensive Written test
► Knowledge Test
 Demonstration with Oral questioning
► Student Test Guide

Evidence Plan (for Summative Assessment)

 TVET Program: Information Technology Support Service Level II
Learning Outcomes LO1-LO3
covered:
Batch Class:

Knowledg
Demonstration
Ways in which evidence will be collected:

Questioning
with Oral

e Test
access Specific and relevant information from appropriate sources
ⅹ
use Effective questioning , active listening and speaking skills to gather and
convey information ⅹ
use Appropriate medium to transfer information / ideas
ⅹ
identify and follow Appropriate non- verbal communication
ⅹ
Appropriate lines of communication with supervisors and colleagues
ⅹ
attend Team meetings on time
ⅹ
listen Own opinions clearly expressed and those of others are to without
interruption ⅹ
consist Meeting inputs with the meeting purpose and established protocols
ⅹ
conduct Workplace interactions in a courteous manner
ⅹ
ask and response to Questions about simple routine workplace procedures
and maters concerning working conditions of employment ⅹ
complete Range of forms relating to conditions of employment accurately
and legibly ⅹ
record Workplace data on standard workplace forms and documents
x
use Basic mathematical processes for routine calculations
X

Prepared by: Date:

Checked by: Date:

Student Test Guide

 General Instructions:
a) The practical test covers the following Learning Modules –


b) You are to accomplish the tasks provided in the specific instructions.

c) You are given ____ hours to complete them.
d) You will be provided with the following to complete the tasks –
 Terminate & connect industrial installation

e) All your questions and clarifications should be addressed to the teacher

only.
f) Submit this booklet to your teacher upon completion.
g) After you finish this assessment, you are not allowed to copy anything or
tear any page from this booklet.

Specific Instructions:
A You are to accomplish the following and ......
1. Written test
2. …..
3. .....
4. .....

Teacher Evaluation Guide

Key to Corrections
Learning Guide #1

A. Self-check-1

1- What is communication?
2-what is an element of communication?
3-write the three styles reflecting behaviours & professional values?
4-what is the d/c b/n listening & hearing?
5-what is the interference of effective listening?
6-what is closed question?
7-what is open question?

2- Learning Activity Performance (LAP) Test

Rating Sheet for Demonstration (Formative Assessment)

Student’s Name:
 Teacher’s Name:

Learning Module Title:

Learning Outcome covered:
Batch Class:
Date of assessment:
Time of assessment:
Instructions for demonstration

Materials and equipmen

OBSERVATION
During the demonstration of skills, did the trainee: Yes No N/A

access Specific and relevant information from appropriate sources   

use Effective questioning , active listening and speaking skills to gather and   
convey information
use Appropriate medium to transfer information / ideas   

identify and follow Appropriate non- verbal communication   

  
Appropriate lines of communication with supervisors and colleagues

attend Team meetings on time   

listen Own opinions clearly expressed and those of others are to without   
interruption
The trainee’s demonstration was:
Satisfactory  Not Satisfactory 

Note: This document serves as the rating sheet of the teacher in evaluating the trainee’s performance.
This must be accomplished for each trainee.

Satisfactory response

Questions
The trainee should answer the following questions: Yes No

-what is communication?  

-what is an element of communication?  

-write the three styles reflecting behaviours & professional values?  

-what is the d/c b/n listening & hearing?  

-what is the interference of effective listening?  

The trainee’s underpinning knowledge was:

Satisfactory  Not Satisfactory 
Feedback to trainee:

The trainee’s overall performance was:

Satisfactory  Not Satisfactory 

Student signature: Date:

Teacher signature: Date:

Key Answer for Knowledge Test

TEST ITEM ANSWER MARK

Short answer
1
2
3
4
 5
6
7
8
9
10
(short answer) Total points

TEST ITEM ANSWER MARK

Matching Type
1
2
3
4
5
6
7
8
9
10
(Matching Type) Total points

Performance Evaluation Guide

Rating Sheet for Demonstration (Summative Assessment)

Student’s name:
Teacher’s name:
Learning Module covered:
Batch Class:
 Date of assessment:
Venue of assessment:
Instructions for demonstration

Materials and equipment

During the demonstration of skills, did the

Yes No N/A
trainee:

access Specific and relevant information from appropriate sources   

use Effective questioning , active listening and speaking skills to   

gather and convey information

use Appropriate medium to transfer information / ideas   

identify and follow Appropriate non- verbal communication   

Appropriate lines of communication with supervisors and colleagues   

attend Team meetings on time   

listen Own opinions clearly expressed and those of others are to   

without interruption

The trainee’s
Satisfactory  Not Satisfactory 
demonstration was:

Note: This document serves as the rating sheet of the teacher in evaluating the
trainee’s performance. This must be accomplished for each trainee

Oral Questions Satisfactory response

The trainee should answer the following questions: Yes No
-what is communication? ⅹ

-what is an element of communication? ⅹ

-write the three styles reflecting behaviours & professional ⅹ
values?
-what is the d/c b/n listening & hearing? ⅹ

-what is the interference of effective listening? ⅹ

 The trainee’s knowledge was:  Satisfactory  Not Satisfactory

Feedback to trainee:

The trainee’s overall performance was:

Satisfactory  Not Satisfactory 

Student’s signature: Date:

Teacher’s signature: Date:

Recommended answers for oral questions

No. Question Recommended Answer
1 -what is communication?
2 -what is elements of communication?
-write the three styles reflecting behaviours &
3 professional values?
4 -what is the d/c b/n listening & hearing?
5 -what is the interference of effective listening?
6
Assessment Summary Results (form part of the Teacher’s Report)
Student’s Name
Teacher’s Name
TVET Program Title
Batch Class
Module Title
Date of Assessment

The performance of the trainee is – Satisfactory Not Satisfactory

A. Demonstration with Oral questioning

B. Written Test

Did the trainee’s overall performance meet

 Yes  No
the required evidences / standards?

OVERALL EVALUATION  COMPETENT  NOT YET COMPETENT

General Comments [Strengths / Improvements needed]

Student's signature: Date:

Teacher’s signature: Date:

GIMBICHU CONSTRUCTION AND INDUSRTIAL COLLEGE

Batch Class: _______________

FINAL MARK
REGISTRATION
NO. Student’s Name
NUMBER [Competent / Not Yet Competent]

1.
2.
3.
4.
 5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
Legend: NYC – Not Yet Competent C – Competent

__________________________
Teacher’s Name and Signature

________________
Date