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Topic 13 - Project Stakeholder Management

The document outlines the importance of project stakeholder management in IT project management, emphasizing the identification, planning, engagement, and control of stakeholders throughout a software project's lifecycle. It details the processes involved, including creating a stakeholder register, developing a stakeholder management plan, and categorizing stakeholders by their engagement levels. Effective management of stakeholder relationships is crucial for project success, requiring careful communication and monitoring strategies.

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8 views11 pages

Topic 13 - Project Stakeholder Management

The document outlines the importance of project stakeholder management in IT project management, emphasizing the identification, planning, engagement, and control of stakeholders throughout a software project's lifecycle. It details the processes involved, including creating a stakeholder register, developing a stakeholder management plan, and categorizing stakeholders by their engagement levels. Effective management of stakeholder relationships is crucial for project success, requiring careful communication and monitoring strategies.

Uploaded by

ravindilkariyawasam
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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13 : Project Stakeholder Management

IT4306 – IT Project Management


Level II - Semester 4

© e-Learning Centre, UCSC


Learning Outcomes

• To identify various types of stakeholder

• To identify the role of a project stakeholder throughout the life of a software


project.

• Describe the contents of a stakeholder management plan and methods of


controlling stakeholder engagement

© e-Learning Centre, UCSC 2


Why Project Stakeholder Management?

• It is a critical factor in overall project success.

• The core purpose is to identify all people and/ or organizations affected by the
project, analyze their expectations, and effectively manage them.

© e-Learning Centre, UCSC 3


Project Stakeholder Management Process

• Identify Stakeholders
• Identify all individuals and organizations involved or affected by the project.
• Determine the best ways to manage each such identified stakeholder.

• Planning Stakeholder Management


• Analyze the stakeholder requirements and strategize on how to engage stakeholders effectively.

• Managing Stakeholder Engagement


• Communicate and work with project stakeholders to satisfy their expectations.

• Controlling Stakeholder Engagement


• Monitor stakeholder relationships and adjust strategies to engage each stakeholder.

© e-Learning Centre, UCSC 4


Artifacts of the Stakeholder Management Process

• Initiating Stage
• The requirement is to identify the stakeholders
• Develop a stakeholder register

• Planning Stage
• The requirement is to plan stakeholder management
• Stakeholder management plan and project document updates are the expected outputs.

• Executing Stage
• The requirement is to manage stakeholder engagement
• Outputs of this stage would be issue logs, change requests, project management plan updates,
organizational process assets updates

• Monitoring and Controlling


• The requirement is to control the engagement of stakeholders
• Outputs of this stage would be work performance information, change requests and
organizational process assets updates
© e-Learning Centre, UCSC 5
Identifying Stakeholders

• Two types
• Internal (e.g., project sponsor, project team)
• External (e.g. customers)

• Focus should be on the stakeholders with the most direct ties to a project.

© e-Learning Centre, UCSC 6


Stakeholder Register

• Includes basic information about the stakeholders, such as:


• Identification information
• Assessment information
• Stakeholder classification

• Classification of stakeholders determines the approach for managing stakeholder


relationships.
• Power/Interest grid is a useful tool to group stakeholders based on their level of authority and
the level of concern for the outcomes of the project.

© e-Learning Centre, UCSC 7


Stakeholder Engagement Levels

• Stakeholders can be categorized into five engagement levels as follows:


• Unaware
• Resistant
• Neutral
• Supportive
• Leading

© e-Learning Centre, UCSC 8


Planning Stakeholder Management

• After identifying stakeholders, the project team should develop a plan for
managing stakeholders.

• The plan may include but is not limited to:


• Current and desired level of engagement
• Interrelationships between stakeholders
• Communication requirements
• Possible management strategies for each stakeholder

• It is important to note that some of the information in stakeholder management


plans is sensitive, and care needs to be taken when managing such information.

© e-Learning Centre, UCSC 9


Management of Stakeholder Engagement

• The success of a project is often determined and is measured in terms of the


satisfaction of each stakeholder involved.

• Various ranking systems and matrices, such as the expectation management


matrices, are used to manage stakeholder engagement.

© e-Learning Centre, UCSC 10


Controlling Stakeholder Engagement

• One cannot control stakeholders; however, their level of engagement can be


controlled.

• It is important to set the proper tone at the beginning of the project.

• To control engagement
• Stakeholders can be invited to actively participate in a kick-off meeting rather than just
attending it.
• The project schedule should include activities and deliverables related to stakeholder
engagement such as surveys, reviews, demonstrations, and sign-offs.

© e-Learning Centre, UCSC 11

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