-1158048091
-1158048091
Emergency numbers
Smell gas? Call 0800 111 999
Power cut? Call 105 to get help
Your Electricity Distributor is: Northern
Powergrid (Northeast) plc (105)
Octopus Energy Limited Registered Office Registered in England & Wales No. 09263424
W octopus.energy UK House, 5th floor, 164-182 Oxford Street, VAT Number: 358672751
E [email protected] London, W1D 1NN
P 0808 164 1088
Your Charges In Detail
About Your Tariff
Gas Meter Point Reference: 1847702910 Prices do not include VAT unless otherwise noted.
Subtotal of charges before VAT £29.61 * Your energy usage is calculated from your gas
consumption using a standard industry formula:
VAT @ 5.00% £1.48
Units Consumed (Cubic Metres)
Total Gas Charges £31.09 × Volume Correction (for temperature & pressure)
× Calorific Value (energy in each m3 of gas)
£31.09 ÷ 3.6 (convert from joules)
Total charges for bill
≈ Usage (in kWh)
For you:
33.1 × 1.02264 × 39.5† ÷ 3.6 = 371.6
†
Average calorific value shown to one decimal place
Octopus Energy Limited Registered Office Registered in England & Wales No. 09263424
W octopus.energy UK House, 5th floor, 164-182 Oxford Street, VAT Number: 358672751
E [email protected] London, W1D 1NN
P 0808 164 1088
Contacting us Your Account Number: A-BA08362F
Bill Reference: 274331854 (14th Dec. 2024)
Contact us by email and get a response within hours.
Of course, if you need to you can also get a hold of us
Advice and complaints
on the phone, or even by post.
Contact Citizens Advice if you need help with an
Email: [email protected] energy problem - for example with your bills or
Phone: 0808 164 1088 meters, or if you're struggling to pay for the energy
you use. They're the official source of free and
Trading office: UK House, 5th floor, 164-182 Oxford
independent energy advice and support.
Street, London, W1D 1NN
Go to: citizensadvice.org.uk/energy or call their
Please don't hesitate to contact us if you've any
consumer service on 0808 223 1133 Mon to Fri,
questions, comments, or complaints.
9am-5pm
How much did you use? Or, if you live in Scotland, you can contact
energyadvice.scot for independent help.
Your average gas usage during this bill period was
Go to: energyadvice.scot/email-us, or call their
12.39 kWh/day.
customer service on 0808 196 8660 Monday to
Please visit our website for advice on how to save Friday, 9am to 5pm.
energy in your home.
If you feel that our service has not met your
expectations, please get in touch so we can put
things right:
First: Contact our team.
Then: If an advisor is not able to resolve your query,
you can ask for it to be escalated to a specialist or
team leader as appropriate.
Finally: If you're still not happy with our decision, you
can contact our Operations Manager for an
independent review, and you will receive a reply
within 5 working days.
If you have followed the above steps, but your
complaint remains unresolved after 8 weeks you can
contact the Energy Ombudsman on 0330 440 1624 or
at www.energyombudsman.org. This is a free and
independent service whose decisions we must abide
by.
You can read our complaints policy on our website.
Octopus Energy Limited Registered Office Registered in England & Wales No. 09263424
W octopus.energy UK House, 5th floor, 164-182 Oxford Street, VAT Number: 358672751
E [email protected] London, W1D 1NN
P 0808 164 1088