UPENDER PALLE

Leicester, United Kingdom LE30GU | 07440654042 | [email protected]

Linkedin.com/in/upender-palle

Summary
Around 5 years of IT experience as a Salesforce CRM Developer and Administrator in Salesforce.com CRM
Platform includes SFDC development using the Apex classes, Lightning, Triggers, Visualforce Pages, Aura
Components, LWC, Test Classes, Integration, Components, Controllers, Reports and Dashboards.

• Good Understanding of salesforce.com, Sales Cloud, Service Cloud, Marketing Cloud, Community
Cloud, App Exchange, and Salesforce Communities.
• Experience in performing SFDC Administrative tasks like Workflows, Process Builders, Flows, Page
Layouts, Lookup and Master-detail relationships, Junction Objects, Email Services, Approval
Processes, Creating Roles, Profiles, Custom Links, Related Lists, Visual flows, Validation Rules,
Record Types, Components, Sharing Settings, Creating Tabs and Custom Objects.
• Expertise in developing, deploying, and integrating Salesforce.com CRM solutions.
• Extensive business knowledge in maintaining the Functional areas of Data Management, Forecasting,
Accounts, Contacts, Opportunities, Cases, Leads, Forecasting, Campaigns, Dashboards and Reports.
• Experience with Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers,
Visualforce, Force.com IDE, Change Sets and Apex Web Services.
• Extensive experience in application design, customization, development, support on Salesforce.com
platform and web-based application using Apex.
• Developed new apps with the Lightning App Builder and Lightning Components for sales reps to help
them sell faster.
• Worked on Lightning Web Components to build single page web applications and created reusable
Salesforce Lightning Web Components with scratch orgs.
• Experienced in Aura framework, Aura Components and Salesforce Lightning Design System (SLDS).
• Good Knowledge on Field Service Lightning (FSL) core features and Installing the Field Service
Lightning managed package and Field Service Lightning mobile app.

Experience
Salesforce Engineer 03/2021 to Current
V Square Technologies Milton Keynes, United Kingdom

• Salesforce management: Responsible for managing Salesforce Sales, Service & Marketing clouds, along
with external communities and knowledge base.
• Collaboration: Strong relationships with teams within the matrix environment and beyond, partnering
with business leadership teams, delivery teams, and Salesforce experts to discover new functionalities to
implement.
• Technical expertise: Have a deep understanding of Salesforce out-of-the-box functionalities and Apps,
and hands-on experience with configuring and administering the Salesforce instance. Preferred
qualifications include Salesforce certifications and technical familiarity with other software such as Oracle
CPQ, Business Objects Datawarehouse, SAP, and MuleSoft.
• Performance improvement: Experience in improve business productivity, efficiency, and performance
through critical evaluation of information gathered from various sources, while maintaining the Salesforce
security model and ensuring that the Salesforce implementation adheres to corporate security standards.
• M&A project management: Experience in managing and delivering M&A projects ahead of transition
service agreements.
 Ensi’s Tech IT 08/2018 to 12/2020
Salesforce Administrator Hyderabad, India

• Salesforce Administration: Experience in managing day-to-day administration of Salesforce cases,

including managing users, profiles, roles, public groups, and share settings.
• Configuration Changes: Experience in supporting Salesforce configuration changes such as validation
rules, page layouts, fields, processes, and workflows that drive internal efficiencies.
• Data Management: Experience in maintaining data integrity through data cleansing, de-duplication, and
record merging using data management tools such as Data Loader.
• Reporting and Dashboards: Experience in creating simple and complex reports and maintaining
Salesforce dashboards as requested by sales leaders and users.
• Collaboration and Process Improvement: Proactively collaborate with the Salesforce development and
other business applications team to get issues resolved timely. Additionally, identify opportunities for
process improvement within Salesforce and provide testing and QA support as needed and experience
using Jira or similar project management software could be highlighted as well.

Skills

Salesforce Technologies:
Salesforce CRM, Apex Language, Apex classes/ Controllers, Apex Triggers, Visualforce (Pages, Components
and Controllers), Apex Web Services, Lightning, Aura Component Framework, Lightning Web Components,
Test Classes, SOQL, SOSL, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management
Automation, Custom Objects, Apex Data Loader.

Salesforce Tools:
Visual Studio, Eclipse, Data Loader, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Platform
(Sandbox and Production), Force.com Migration Tool.

Programming Languages: C, C++, JavaScript, jQuery, HTML, CSS, JSP, JSON, XML, Ajax, PL/SQL.

Tools: JIRA, Einstein Analytics, Power BI, GIT, MS Office, Microsoft Visual Studio, SQL Server Management
Studio (SSMS).

CERTIFICATIONS & SUPER BADGES ON SALESFORCE TRAILHEAD:

Salesforce Certified Administrator Credential Id: 2437299

Salesforce Certified Platform Developer 1 Credential Id: 2447049

Achieved Ranger Rank on salesforce Trailhead by completing following super badges.

1. Lightning Experience Reports & Dashboards Specialist.

2. Security Specialist.
3. Business Administration Specialist.
4. Process Automation Specialist.

Education
Bachelor’s degree: Mechanical Engineering 2018
JNTUH University India