BUSINESS Guide

Winter/Spring 2011 | FREE

Y our

MobilE SolutionS to StaRt and gRoW youR buSinESS.

TM & 2011 Apple Inc. All rights reserved.

10%

FSC XXXXXXX

BRETAIL0211

FPO
www.fsc.org

MIX

JuST WHAT yOuR BuSINESS NEEDS.

Mobile solutions from Verizon Wireless give your business a competitive edge every step of the way.
tarting and Growing your Business S nabling Productivity E

Contents

Apps for Business Smartphones Apple iPhone 4 Data Solutions for Smartphones Data Solutions for Feature Phones

Smartphone Solutions
4 5 6 8 9

Give your business a solid foundation with devices and plans that fit your needs.

Reach co-workers or clients in an instant with services like Push to Talk and Mobile Email. And with Verizon 4G LTE, video conferencing and real-time file sharing are easier than ever.
roviding Support P

Mobile Broadband Apple iPad & MiFi Mobile Hotspot Samsung Galaxy Tab 3G Netbooks Mobile Broadband Plans Data Coverage Map

Mobile Broadband
12 13 14 15 16 18

Global Services
Global-Ready Devices Global Solutions Global Data Global Options 21 22 23 24

Our support services take the complexity out of running a business.

racking Assets and Information T

We can help you track both physical assets and business information. Run your business with confidence on the largest high-speed wireless network in America.

Get the latest Verizon Wireless product and plan information right on your phone with your Business Guide Mobile.
To get Your Business Guide Mobile on your device, text GUIDE to 4000.
Standard text and data charges apply.

Your Business Guide Mobile

Download ScanLife to get quick access to your Business Guide Mobile. See page 4 for ScanLife info.

Push to Talk Field Force Manager Push to Talk Devices Nationwide Voice & Email Plans Nationwide Small Business SharePlan Nationwide Plans for Business Nationwide Plus Canada Plans Nationwide Plus Mexico Plans Voice Coverage Map Features & Services Skype mobile Group Communication VZ Navigator Roadside Assistance

Voice Plans & Features

28 28 29 30 31 32 33 33 34 36 37 37 38 38

Important Information

Additional Plan Information 39 Terms & Conditions 40 Important Information 46

THE FASTEST, MOST ADVANCED 4G NETWORK IN AMERICA.

Coming soon!

SMARTPHONE SOLUTIONS
Document named 34a has live copy for this page.
For those times when out of office actually means working harder than ever, a smartphone is your business partner, your right-hand man, and, dare we say it, your entrepreneurial soulmate. A smartphone gives you an always-ready, pocket-sized connection to vital business information:
Email and web-browsing capabilities A mobile hotspot Access to exclusive Verizon Wireless network apps like Skype mobile

PUT YOUR OFFICE IN YOUR POCKET.

HTC

ThunderBolt
POWER PLAYER
The first 4G LTE Smartphone from Verizon Wireless gives you HTCs newest version of Sense 2.0 and web browsing with Adobe Flash. Share your data connection with up to eight colleagues and reply to emails faster than ever before. Plus, video chat with clients using the latest version of Skype mobile.

LTE is a trademark of ETSI.

verizonwireless.com/data verizonwireless.com/data

SMARTPHONE SOLUTIONS
For those times when out of office actually means working harder than ever, a smartphone is your business partner. A smartphone gives you an always-ready, pocket-sized connection to vital business information:
Email and web-browsing capabilities Mobile Hotspot connectivity (on select devices) Access to exclusive Verizon Wireless apps like Skype mobile

PUT YOUR OFFICE IN YOUR POCKET.

Your life in balance.

Productivity Apps. Like having a full-time assistant in your pocket.

PageOnce Travel
Flight, hotel and car rental info, and more.

Evernote
Create notes, snap photos and record voice memos.

Documents To Go
View, edit and create documents on your phone.

Vlingo
Intelligent voice app turns your words into action.

Lookout Mobile Security

The best way to protect your phone. Get Lookout for awardwinning protection that includes security and antivirus, backup and find my phone.

Exgis Mile Tracker

Manage clients and projects and the mileage for them. Export your mileage to Excel.

Mint.com
Track, budget and manage your money on the go.

ScanLife
Just one click and the world comes to you. When you see a blackand-white QR code, simply open the ScanLife app and snap a picture of the code with your camera phone to get more information about the selected app. Text SCAN to 43588 for the ScanLife code reader.

For more information on Productivity Apps, visit verizonwireless.com/mediastore smartphones.verizonwireless.com

lift for more Smartphones

Thunderbolt

Verizon exclusive!

HTC

DROID 2 GlObal
BY MOTOROLA

Verizon exclusive!

DROID PRO
BY MOTOROLA

Verizon exclusive!

BY MOTOROLA

Verizon exclusive!

DROID X

DROID IncReDIble
BY HTC

Verizon exclusive!

Fascinate

SAMSUNG

coming soon! Microsoft Exchange ActiveSync, Good for Enterprise and Personal Email
4G LTE

Mobile Hotspot

Virtual keyboard Adobe Flash support 8.0-megapixel camera 1.3-megapixel front-facing camera 4.3-inch screen 8 GB/768 MB Flash/RAM1 32 GB pre-installed microSD card

Virtual/SWYPE & slide-out QWERTY keyboards Adobe Flash support 5.0-megapixel camera 3.7-inch screen 8 GB/512 MB Flash/RAM1 Up to 32 GB expandable memory 8 GB pre-installed microSD card
3G (EV-DO Rev. A)

3G Mobile Hotspot

Microsoft Exchange ActiveSync, Good for Enterprise and Personal Email Global-capable

Microsoft Exchange ActiveSync, Good for Enterprise and Personal Email Global-capable 3G Mobile Hotspot Virtual (landscape only) & QWERTY keyboards Adobe Flash support 5.0-megapixel camera 3.1-inch screen 2 GB/512 MB Flash/RAM1 Up to 32 GB expandable memory 2 GB pre-installed microSD card
3G (EV-DO Rev. A)

Microsoft Exchange ActiveSync, Good for Enterprise and Personal Email 3G Mobile Hotspot Virtual/SWYPE keyboard Adobe Flash support 8.0-megapixel camera 4.3-inch screen 8 GB/512 MB Flash/RAM Up to 32 GB expandable memory 16 GB pre-installed microSD card
3G (EV-DO Rev. A)
1

Microsoft Exchange ActiveSync, Good for Enterprise and Personal Email Mobile Broadband Connect 3G Mobile Hotspot Virtual keyboard

Microsoft Exchange ActiveSync,

Good for Enterprise and Personal Email

3G Mobile Hotspot Virtual/SWYPE keyboard 5.0-megapixel camera 4.0-inch screen 512 MB/384 MB Flash/RAM1

Adobe Flash support 8.0-megapixel camera 3.7-inch screen 512 MB/512 MB Flash/RAM1 (with 8 GB on-board memory) Up to 32 GB expandable memory 2 GB pre-installed microSD card
3G (EV-DO Rev. A)

(with 2 GB on-board memory)

Up to 32 GB expandable memory 16 GB pre-installed memory card 3G (EV-DO Rev. A)

smartphone solutions

Bold 9650

BLACKBERRY

Curve 3G 9330

BLACKBERRY

Pre 2

PALM

Coming soon!

broadband global services voice plans & features

BlackBerryEnterpriseServer andPersonalEmail GlobalReady MobileBroadbandConnect QWERTYkeyboard 3.2-megapixelcamera 2.45-inchscreen 512MB/512MBFlash/RAM Upto32GBexpandable memory 2GBpre-installed microSDcard
3G(EV-DORev.A)
1

BlackBerryEnterpriseServer andPersonalEmail MobileBroadbandConnect QWERTYkeyboard 2.5-inchscreen 512MB/512MBFlash/RAM1 Upto32GBexpandable memory

3G(EV-DORev.0)

MicrosoftExchangeActiveSync 

andPersonalEmail

 GMobileHotspot 3 QWERTYkeyboard  .0-megapixelcamera 5 3.1-inchscreen  6GB/512MBFlash/RAM1 1 3G(EV-DORev.A)

2.0-megapixelcamera

important information

Smartphones are Advanced Devices for the purposes of early termination fee and Wireless Phone Protection. DROID is a trademark of Lucasfilm Ltd. and its related companies. Used under license. Incredible by HTC is a trademark of HTC Corporation.
1

Actual formatted capacity will be less. verizonwireless.com/business

iPhone 4 is more powerful, easier to use, and more indispensable than ever. Combined with the new features in iOS 4including multitasking, enhanced security, better integration, and new device management capabilities iPhone is even better for business.

Now working here.

FaceTime iPhone 4 makes video calling a reality. With just a tap, place a video call with your coworkers and colleaguesiPhone 4 to iPhone 4 over Wi-Fi. Folders Keep apps organized and declutter your Home screen. You can easily find and launch your favorite apps with a couple of taps. And iPhone automatically assigns a folder name based on the category of apps inside it.

Retina display Its the sharpest, most vibrant, highest-resolution phone screen ever. With four times the pixel count of the previous iPhone, images and text are amazingly crisp.

Apps With thousands of business apps on the App Store, theres an app for almost anything. Whether you need to get organized, attend an online meeting, or work with your files, iPhone offers unlimited possibilities for your business.

Multitasking Run your business apps and switch between them instantly without sacrificing performance or battery life.*

Integration iPhone connects to Microsoft Exchange, so your business email, calendar, and contacts are always up to date. Support for SSL VPN enables secure access to Juniper and Cisco VPN servers via third-party apps on the App Store. And iOS 4 now supports multiple Exchange ActiveSync accounts and works with Exchange Server 2010.

Mail Mail on iPhone is more powerful than ever. View email from all your accounts together in the new unified inbox, or access each inbox separately and switch between them with a few taps.

Security Security enhancements further protect email messages and attachments using the unique device passcode as an encryption key. And developers can incorporate new data protection APIs to protect custom and commercial apps so that business-critical information is protected if a device is compromised.

*Multitasking is not available with all apps. Some applications are not available in all areas. Application availability and pricing are subject to change. TM and 2010 Apple Inc. All rights reserved.

Data Solutions for Smartphones

Overcome the competition with email that works as hard as you do.
All smartphones require a data package of $2999 or higher or a data plan.

Data Solutions for Feature Phones

Send pictures, set up meetings, approve contracts. Just hit Send.
Data Packages forfor Feature Phones Data Packages Feature Phones
Monthly Data Allowance Monthly Access for Data Allowance when added to a Voice Plan Rate After Allowance

smartphone solutions

Business and Personal Email

Personal Email

iPhone, BlackBerry, Android, Palm, Windows Mobile

Monthly Data Allowance for email and web browsing

Unlimited
$

75 MB Pay Per Use

$

Unlimited

Unlimited

29

99

10
10
$

broadband

per 75 MB

per MB

199

Monthly Access for Data Allowance when added to a Voice Plan Monthly Access for Data Allowance as a Stand-Alone Data Plan1 (Voice usage will be charged at 25 per minute.)

4499 4999

2999
Email Options for Feature Phones
What type of email do you use? Corporate Email1
Monthly Fee for Application Please note: Email options selected without a data package will be charged at the Pay Per Use rate for data of $199 per MB.
$
$

global services

Business Email

Business and Personal Email

Mobile Email

Not Available

999

10 or higher data package

5 or included with

voice plans & features

Available Features
Enterprise Level Security IBM Lotus Domino Microsoft Exchange Personal email accounts including AOL, Gmail, Yahoo!, Hotmail and other POP/IMAP Open and view attachments (May require third-party software application.) Access to Contacts and Calendars

P P P
2

P
2, 3

POP/IMAP only

P
Picture and text only

important information

P P

Additional Information Please see Data Coverage Map on page 18, Additional Plan Information on page 39 and details on approximate data usage on pages 4748. For operating system compatibility, please see page 39.

P Available

Not Available

Additional Information To use Corporate or Mobile Email, you must download the application from Media Center (requires approximately 2 MB of data). For information on Data Roaming rates, see page 25.
1 Requires Microsoft Exchange Server 2003 or newer. 2 E xchange email access available when allowed by IT administrator. 3 Microsoft Exchange only available with Mobile Email 4.0 or above.

1 Available on 3G Smartphones to businesses with five or more lines of service, and on non-discounted 4G Smartphones.

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verizonwireless.com/business

LG VL600 4G USB Modem

REVOLUTIONIZE THE WAY YOU DO BUSINESS.

New!

New!

BROADBAND
Put your business on the cutting edge. Verizon 4G LTE Mobile Broadband is the fastest, most advanced 4G network in America. 4G gives you even higher speedsup to 10x faster than 3G. Download 20 photos in a minute. Upload a 10 MB presentation in less than 25 seconds. Experience faster streaming data and video. Verizon 4G LTE Mobile Broadband makes your business more: Productive Typical 4G speeds: 5 to 12 Mbps download, 2 to 5 Mbps upload. Responsive Blazing-fast speed allows you and your team to communicate in real time.

Pantech UML290 4G USB Modem

Global capability coming soon!

Secure Enhanced security lets you tap into most company virtual private networks with zero lag time. Powerful Verizon 4G LTE supports critical business applications previously available only through high-speed wireline networks. Verizon unchains you from the desk, giving you the tools to operate your business at full strength even when youre not there.

See page 16 for pricing plan options.

4G-capable devices may only be activated on plans that include 4G coverage.

verizonwireless.com/4GLTE

Mobile Broadband

Connections are crucial to your business. And with 3G and 4G LTE networks from Verizon Wireless, those connections are fast, secure and reliable.
You need your own high-speed wireless Internet connection when youre away from the office, and Mobile Broadband from Verizon is the answer. It delivers incredible browsing speeds, the ability to upload large files and the power to exchange emails in a flash.

Unleash the iPad.

smartphone solutions

Now you can connect the Apple iPad with Wi-Fi just about anywhere with the MiFi Mobile Hotspot.
You keep your business running on the cutting edge. The Apple iPad with Wi-Fi and a MiFi 2200 allow your mobile workers to roam the nation without sacrificing productivity. iPad is ready for work. Featuring built-in support for Microsoft Exchange, secure access to corporate data, and a powerful platform for apps, iPad is ready for work, right out of the box.

The 4G LTE Advantage

How do you take business connectivity to the next level? With a 4G USB Modem and Verizon 4G LTE Mobile Broadband. Imagine maximum productivity. More efficiency. And making your business more responsive than ever.

broadband

Stay Connected on the Go

For the business personor teamwith multiple devices requiring an Internet connection at the same time, youve got options: The Verizon Wireless MiFi 2200 connects up to five Wi-Fienabled devices, including notebooks/ netbooks, cameras, media/MP3 players and PDAs.1 Access and share the Internet with your 3G Mobile Hotspotcapable smartphone from anywhere within Americas largest 3G network. Use your smartphone as a wireless hotspot for up to five Wi-Fienabled devices.1 And for Internet access on your notebook, Mobile Broadband Connect allows select feature phones and smartphones from Verizon Wireless to be tethered and used as modems. For details, see

global services voice plans & features

verizonwireless.com/broadbandconnect

VZAccess Manager

VZAccess Manager helps you manage Verizon Wireless Mobile Broadband service and Wi-Fi hotspots. It supports detection, connection and configuration of home, office and other hotspots. And corporate subscribers can launch VPN clients and other applications.

Verizon Wi-Fi Access

Included at no charge with select Mobile Broadband plans and devices, Verizon Wi-Fi Access is available in thousands of places, including airports, bookstores, cafs, restaurants, hotels and more nationwide. Find out more at verizonwireless.com/wi-fi

verizonwireless.com/vzam

Download the latest version at

important information

To learn more about how Mobile Broadband service can help your business, visit verizonwireless.com/broadband

Verizon Wi-Fi Access available on select devices using Microsoft Windows and VZAccess Manager 7.2 or higher. Verizon Wi-Fi Access not available on Prepaid Plans. Verizon Wi-Fi Access not available on tablets. Internet security measures are recommended (e.g., firewall software and current patches for operating systems and applications). 1 All data used by connected devices will apply against the customers Mobile Broadband allowance. MiFi is a registered trademark of Novatel Wireless, Inc.

Verizon Wireless MiFi 2200

(while supplies last)

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. iPad is a trademark of Apple Inc.

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13

Samsung Galaxy Tab

Re-invent the way you use the web.
Access the Internet like never before with the Samsung Galaxy Tab. Its loaded with Android 2.2 (Froyo), comes with 2 GB of onboard memory and a 16 GB pre-installed microSD card, connects via the Verizon 3G network or Wi-Fi, and supports enterprise email. Its a 7-inch window into your digital world. View your content with the vibrant WSVGA screen and experience all the web has to offer with Adobe Flash Player 10.1 support. Now the future fits in the palm of your hand. See page 16 for pricing plan options.

3G Netbooks

smartphone solutions

Connected. Portable. Affordable.

A netbook with Mobile Broadband Built-In gives you access to Americas Largest, Most Reliable 3G Network. Easily access document sharing and online applications, manage and update files, and share documentsall without cords, cables or wires.

HP Pavilion dm1-2010nr Entertainment PC (while supplies last) Email Windows 7 Home Premium Operating System AMD Athlon II Neo Dual-Core K325 1.3 GHz processor 2 GB RAM system memory 320 GB hard drive storage 11.6" diagonal HD LED BrightView Widescreen (1366 x 768) display HDMI port 802.11 b/g/n Wi-Fi Webcam GPS1 Global Ready

broadband

Optimized viewing of all your important emails.

global services

3G Mobile Hotspot

Share your signal with up to five Wi-Fi enabled devices.

Android Market

voice plans & features

Access to thousands of free apps.1

Navigation

HP Mini 110-3098NR (while supplies last) Windows 7 Starter Operating System Intel Atom N455 1.66 GHz processor 1 GB RAM system memory 160 GB hard drive storage 10.1" diagonal HP Anti-glare LED (1024 x 600) display 802.11 b/g/n Wi-Fi Webcam GPS1 Global Ready For more information, visit verizonwireless.com/netbooks
Netbooks are Advanced Devices for the purposes of early termination fee and Wireless Phone Protection.

Find your way with VZ Navigator and Google Maps Navigation (Beta).

important information

Data charges may apply.

May require user to activate GPS.

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15

Mobile Broadband Plans

Get high-speed Internet, when and where you need it.
4G Mobile Broadband
Rule the world (wide web). Make things happen at lightning-fast speed with the power of Verizon 4G Mobile Broadband, plus enjoy nationwide coverage on Americas Largest and Most Reliable 3G Network.

Mobile Broadband Connect/3G Mobile Hotspots for Smartphones and Feature Phones6

4G Mobile Broadband Plans

Monthly Access Fee
$ $

Take advantage of all your phone can do. Use your phone as a modem, or provide Wi-Fi access to up to five Wi-Fi enabled devices and power through projects together.

Monthly Data Allowance 5 GB 10 GB

Per-GB Rate After Allowance

$ $

Mobile Broadband Connect/3G Mobile Hotspots for Smartphones/Feature Phones

Monthly Access Fee Monthly Data Allowance Per-GB Rate After Allowance
$

50 80

10 10

20

2 GB
$

4G Mobile Broadband Plans available on 4G Mobile Broadband devices only. Typical 4G speeds: 5 to 12 Mbps download, 2 to 5 Mbps upload.1

20

Only available with $2999 or higher data package; does not include Verizon Wi-Fi Access.

3G Mobile Broadband

Stay connected even when youre on the go. Send or receive email with attachments, download or upload files and access Web sites with the plan that works for you.

Prepaid Mobile Broadband

Flexibility to purchase Mobile Broadband sessions on a daily, weekly or monthly basis.

3G Mobile Broadband Plans

Monthly Access Fee
$ $ $ $

Prepaid Mobile Broadband Plans7

Per-GB Rate After Allowance
$ $ $ $

Monthly Data Allowance 1 GB 3 GB 5 GB 10 GB

3G Tablets2

Dedicated 3G Mobile Hotspots

3G Netbooks

Pay for what you need, when you need it.

Day
$

Week
$

Month
$

20 35 50 80
Not Available

20 10 10 10

P P P P

P3 P4 P P

P P

Access Fee Data Allowance

15

30

50

80

100 MB

300 MB 1 GB 5 GB

P Available

Typical 3G speeds: 600 Kbps to 1.4 Mbps download, 500 to 800 Kbps upload.1 Mobile Broadband Plans include Text Messaging5 and NationalAccess.1 Standard rates apply to all messages (although it may not be possible to receive them in all circumstances). See page 49 for details and blocking options.

Additional Information For coverage details, visit verizonwireless.com/ broadbandcoverage or see the map on page 18. For Additional Plan Information, see page 39. For information on how to check data usage for your Mobile Broadband device and for roaming rates, see pages 4748.

Windows Automatic Updates or any other automatic updates will apply against your data allowance. Go to the Control Panel on your notebook/netbook and/or the settings for other software to control updates manually. 4G speeds require 4G coverage. When traveling in the 3G Coverage Area, you can expect download speeds of 600 Kbps1.4 Mbps and upload speeds of 500800 Kbps. When traveling in the Extended 3G Coverage Area, you can expect download speeds of 400700 Kbps and upload speeds of 6080 Kbps. Outside the Mobile Broadband Rate and Coverage Area, the NationalAccess network allows connections at typical speeds of 6080 Kbps. 2 Good for Enterprise available on 3G Tablets for $15 monthly access. 3$ 20/1 GB Dedicated 3G Mobile Hotspot plan is a promotional offer and only available with purchase from a Verizon Wireless company-owned store of iPad in conjunction with selected Dedicated 3G Mobile Hotspot device, while supplies last; if iPad is returned, your service will be changed to the $35/3 GB plan. 4 Promotional price available for a limited time/while supplies last. 5 Not available on Prepaid Plans or tablet devices.
1

6 7

Wi-Fi (encryption) and Internet security measures are recommended (e.g., firewall software and current patches for operating systems and applications). Prepaid Mobile Broadband Plans are not available on tablets or 4G USB modems, and do not include Verizon Wi-Fi Access, Text Messaging or roaming. Pay-per-use roaming in CDMA countries is available with Mobile Broadband Plans. See page 25 for rates.

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The largest high-speed wireless

4G LTE Markets and 3G Data Coverage Map with over 130 additional 4G LTE

network in America.
markets launching in 2011.

smartphone solutions broadband global services voice plans & features important information

Check out Detroit 4G coverage coming soon. For an airport list and the most up-to-date list of 4G markets, visit verizonwireless.com/4GLTE

Important Map Information:

This map does not guarantee coverage. This map depicts predicted and approximate wireless coverage, and may contain areas with limited or no service. Even within a coverage area, many factors, including network capacity, your device, terrain, proximity to buildings, foliage and weather, may affect availability and quality of service. The coverage areas may include networks run by other carriers; some of the coverage depicted is based on their information and public sources and we cannot guarantee its accuracy. See verizonwireless.com/ coveragelocator for additional information. Handset Banner Information Extended Network or Roaming: Included Features and Optional Services may not be available.

18

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verizonwireless.com/business

19

DROID PRO BY MOTOROLA

Verizon Exclusive! Verizon Exclusive!

DROID 2 GLOBAL BY MOTOROLA

You may be clocking some serious frequent flyer miles, but your Droid Pro makes you feel like youre at your desk. Get email, browse the web and access company networks with ease from around the globe.
For more information on global-ready devices, see page 21.

Featuring Android 2.2 and the power to review your favorite Flash content online, the Droid 2 Global is built to keep up with your globe-trotting schedule.

GLOBAL seRViCes
GlobalServicesfromVerizonWirelesshelpyougetand stayconnectedfromTulsatoTanzania,NewHampshireto NewZealandandjustaboutanywhereelseyourbusiness takesyou.  Voicecoverageinmorethan220countries Datacoverageinmorethan200countries (morethan125with3Gspeed) FreeWelcometextmessageuponarrivalwith tipsforconnecting
EXCEPTIONal SERVICE Business Traveler, theleadingmagazine aroundtheworldfor thefrequentbusiness traveler,hasnamedus BestWirelessData ServiceProviderinthe Worldforthethird consecutiveyear.

YOuR Business hAs nO BORdeRs. neiTheR dOes YOuR neTWORK.

GlobalSolutions
Itsyournetwork.Takeitwithyou. Global Phone
Onedevice.Onenumber.Onebill.Enjoyconvenient, reliablevoiceserviceinmorethan220countries.

Getdiscountedratesinmorethan150countries. Freeifyourbusinesshasfiveormorelines,orjust $ 99 4 perlinepermonth.

Global Value Plan

Global Travel Program

Borrowaglobal-enabledphonefortripsabroadby calling1.800.711.8300.Norentalfeesorsecurity deposits,andallchargesareappliedtoyourcurrent VerizonWirelessbill.

Globalcustomerscancallforassistancefromnearly anywirelineintheworldfreeofcharge.1Reach us24/7at1.800.922.0204whileintheU.S.,orat 1.908.559.4899fromanywhereintheworld.

Global Phone Customer support

YOU GET THE bEST Global Traveler readersgave usthemagazines GTTestedAward, themostsoughtafterrecognition ofexcellence inbusinesstravel.

Ifyourphonestopsworkingduetoamanufacturers defect,youcangetareplacementevenwhen youreoutofthecountry. 2Wellshiptomorethan 200countries3thathaveVerizonWirelessservice andyoucanreturnyourdefectivedevicewitha prepaidreturnlabelonceyourebackhome.Total EquipmentCoverageclaimsarealsosupportedin morethan200countries.4

Global Certified Like-new Replacement Program

Global Messaging

Notimetocall?Noworries.Useyourphonetosend picture,videoandtextmessageswhiletravelingthe world.Seepage24fordetails.

Foranup-to-datelistofdestinationsandrates, visitverizonwireless.com/global
Hotels and pay phones may charge a connection fee. You must own the device to qualify for the program. Global Travel Program devices are not eligible. Shipping and customs restrictions apply. 4 See page 36 for more information about Total Equipment Coverage.
1 3 2

liftformore

Global-Ready Devices
verizonwireless.com/global

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DROID 2 GlObal
BY MOTOROLA

DROID PRO
BY MOTOROLA

bold 9650

BLACKBeRRY

(whilesupplieslast)

Fathom

LG

VeRizOn WiReLess

Escapade

Fivespot Global Ready 3G Mobile Hotspot

(whilesupplieslast)

Verizon Exclusive! Verizon Exclusive!

UMTS GSMQuadBand Wi-Fi AssistedDialing

 MTS U  SMQuadBand G Wi-Fi AssistedDialing

 MTS U  SMQuadBand G Wi-Fi AssistedDialing

 MTS U  SMQuadBand G Wi-Fi AssistedDialing

GSMQuadBand AssistedDialing Keypad 2.0-inchscreen 128MBFlash/RAM

1

ConnectuptofiveWi-Fi enableddevices UMTS GSMQuadBand SupportsWindowsXP, WindowsVistaandWindows7 SupportsMacOS10.4or higher Internalantenna TypeAUSBPortcompatible viaincludedminiUSBcable

Virtual/SWYPE&slide-out QWERTYkeyboards 5.0-megapixelcamera 3.7-inchscreen 8GB/512MBFlash/RAM Upto32GBexpandable memory 8GBpre-installed microSDcard

1

 irtual(landscapeonly)& V QWERTYkeyboards  .0-megapixelcamera 5  .1-inchscreen 3  GB/512MBFlash/RAM 2  pto32GBexpandable U memory  GBpre-installed 2 microSDcard

1

 WERTYkeyboard Q  .2-megapixelcamera 3  .45-inchscreen 2  12MB/512MB 5 Flash/RAM1  pto32GBexpandable U memory  GBpre-installed 2 microSDcard

 irtual&slide-outQWERTY V keyboards  .2-megapixelcamera 3  .2-inchscreen 3 512MB/256MB Flash/RAM1  pto16GBexpandable U memory

2.0-megapixelcamera

Actual formatted capacity will be less. verizonwireless.com/business

21

Global Data
Global Data Services

smartphone solutions broadband global services voice plans & features important information

Enhance your data plan with the Global option thats right for you.
With Global Data options from Verizon Wireless, you can receive data in more than 200 countries around the globemore than 125 with 3G speed. Fast. Get download speeds of up to 400 to 700 Kbps on high-speed networks in popular travel destinations. Get more done with one device. Take your pick of our global-capable 3G Smartphones for voice and data at home and abroad. Flexible. Choose a Global Data pricing optionbased on your travel frequency and destinationsand add it to any data plan or package. See page 24 for details. Not sure which plan is best for you? Visit verizonwireless.com/datacalculator and use the data calculator tool to estimate your monthly data usage so you can better pick your plan.

Global Data Devices

Get access to the information you need when your travels take you across borders. You can access data around the world with devices from Verizon Wireless. Whether youre looking for data access on a phone, notebook or netbook, youll find what you need to stay in touch when business takes you out of the country. All of our global-ready devices have pre-installed SIM cards and support: CDMA 1xEV-DO Rev. A 3G Tri Band UMTS/HSPA Quad Band GSM/GPRS/EDGE

For a complete list of Global Ready devices, visit verizonwireless.com

Fivespot Global Ready 3G Mobile Hotspot

ve r i z o n w i r e l e s s . c o m / b u s i n e s s

23

Global Options
Global Data
Canada & Mexico Data Options Monthly Access Fee Per Line
$ $

smartphone solutions broadband global services voice plans & features important information

Call. Email. Download. Its a small world and getting smaller.

Add the following data options to your domestic data plan or package to access important information on your smartphone, feature phone and Mobile Broadbandcapable devices.

Bold/italic listings indicate 3G data is available.

Caribbean & Europe Allowance Countries
AlandIslands Albania Andorra Anguilla Antigua1 Aruba Austria Bahamas Barbados Barbuda1 Belarus Belgium Bermuda Bonaire BosniaandHerzegovina British Virgin Islands Bulgaria Canada Cayman Islands Croatia Curacao CzechRepublic Denmark Dominica DominicanRepublic Estonia Faroe Islands Finland France Georgia Germany Gibraltar Greece Greenland Grenada Guadeloupe Guam Guernsey Haiti Hungary Iceland Ireland IsleofMan Italy Jamaica Jersey Kazakhstan Kosovo Latvia Liechtenstein Lithuania Luxembourg Macedonia Malta MarieGalante Martinique Mexico Moldova Monaco Montenegro Montserrat Netherlands Netherlands Antilles NorthernMarianaIslands Norway Poland Portugal Romania RussianFederation SanMarino Serbia Slovakia Slovenia Spain St.Barthelemy St. Kitts & Nevis St. Lucia St. Maarten St.Martin St. Vincent & the Grenadines Svalbard Sweden Switzerland Trinidad&Tobago Turkey Turks & Caicos Islands Ukraine UnitedKingdom VaticanCity

Caribbean & Europe Data Options

(Includes Canada and Mexico)

Pay Per Use Data Roaming Caribbean & Europe and Other Available Countries 0.02/KB ($2048/MB)
$

Data Allowance 75 MB 200 MB

$ $ 12

Monthly Access Fee Per Line

Data Allowance 25 MB 70 MB
$ $

30

100

New!

$ $

30

Canada

Mexico

100

Rate After Allowance: 0.005/KB ( 5 /MB) in Mexico and $0.002/KB ($205/MB) in Canada 4G devices require Pay Per Use subscription to roam outside of Canada and Mexico.

Rate After Allowance: 0.002/KB ($205/MB) in Canada and $0.005/KB ($512/MB) in Mexico, Caribbean and Europe Other Available Countries: $0.02/KB ($2048/MB) (See page 25 for available countries.)

0.002/KB ($205/MB)

0.005/KB ($512/MB)

Global data options are also available to use your smartphone as a tethered modem or mobile hotspot. Visit verizonwireless.com/global for more details.

Global Phone & Global Messaging

The power to stay connected is in your hands. Call, text, or send picture and video messages.

You need International Eligibility to roam in many countries. 4G devices require Pay Per Use subscription to roam outside of the U.S. and Canada. Please dial * 611, call 1.800.922.0204 or contact a Verizon Wireless representative for details.

Global Phone & Global Messaging Options

Canada Mexico
Voice Service

69/min. 99

Other Available Countries

/min.

Caribbean & Europe Standard Rates for other countries Global Value Plan Rates Canada

as low as $129/min. as low as $129/min. as low as 99/min.

Before traveling outside the United States, please see verizonwireless.com/global for current rate, equipment and software information.

20 per recipient per message sent and 20 per message

received or according to your Domestic Messaging Plan. message received.

Text Messaging

Other countries Canada, Mexico & Puerto Rico

Picture and Video Messaging

50 per recipient per message sent and 5 per 25 per message sent (per recipient) or received, or according to your Domestic Messaging Plan, plus global data roaming charges. 50 per recipient to send, 25 per message to receive plus
global data roaming charges. Visit verizonwireless.com/ internationalmms for supported countries.

1 Requires Quad Band GSMcapable device. In certain countries, you can use global services immediately at the rates applicable to those countries (global services immediately available only in Canada on 4G devices). In other countries, you may need a SIM card and have International Eligibility. The majority of your monthly usage must be in the U.S. Verizon Wireless will terminate your service for good cause if less than half of your voice or data usage over three consecutive billing cycles is on the Verizon Wireless National Enhanced Services Rate and Coverage Area. GSM and UMTS roaming is not currently available on 4G devices. Puerto Rico and the U.S. Virgin Islands are included in the 3G Data Coverage Area. Standard rates apply. For a full list of data-capable locations, visit verizonwireless.com/global Caribbean & Europe Allowance Countries and Other Available Countries listings are for data roaming. To see supported countries for Text, Picture & Video Messaging, go to verizonwireless.com/ internationalmessaging

Other countries

Additional Information For details on calling to and from Canada and Mexico, see page 33. 24
1 . 8 0 0 .V Z W. 4 B I Z

Afghanistan Algeria Angola Argentina1 Armenia Australia Azerbaijan Bahrain Bangladesh Belize1 Bolivia1 Botswana Brazil Brunei Burkina Faso Cambodia Cameroon Chad Chile1 China Colombia1 Congo, Dem. Rep. of Costa Rica Cyprus Ecuador1 Egypt El Salvador Equatorial Guinea Fiji FrenchGuiana French Polynesia

Gambia Guatemala Guinea Guyana Honduras1 HongKong India Indonesia Iraq Israel Japan Jordan Kenya Kuwait Kyrgyzstan Laos Macau Madagascar Malawi Malaysia Maldives Mauritius Mongolia Morocco Mozambique NewZealand Nicaragua1 Niger Oman Pakistan PalestinianTerritory

Panama1 Papua New Guinea Paraguay1 Peru1 Philippines Qatar Rwanda Samoa SaudiArabia Senegal Singapore SouthAfrica South Korea SriLanka Sudan Suriname Taiwan Tajikistan Tanzania Thailand Tonga Tunisia UnitedArabEmirates Uruguay 1 Uzbekistan Vanuatu Venezuela Vietnam WesternSahara Select cruise ships

verizonwireless.com/business

25

BlackBerry Bold 9650

Tough-as-nails communication. with the Ravine, you get a rugged Push to Talk device that can withstand drops, knocks and shocks.

CASIO GzOne Ravine

VOICE PLANS & FEATURES

Your teams are constantly on the move throughout the day. Wouldnt it be great to know that you can stay connected when something urgent comes up? With service that includes Americas Most Reliable Wireless Voice Network, you can do this and much more. Imagine the business you could conduct with such features as: Unbeatable Access Make calls on the nations largest and most reliable voice network Affordability Add Push to Talk to a qualifying voice plan for $5. For more information, see page 28 Field Force Manager Location management and project status from your office PC Group Communication Contact a group with a call, text or voice message. One number is all you need VZ Navigator Arrive every time without struggling to find your way With a choice of devices, your whole operation can stay connected no matter where your business takes you.

dRIVE yOUR bUSINESS SUCCESS wITh AFFORdAbLE CONNECTIVITy.

FPO
Push your productivity to new limits. This powerful Global Ready smartphone comes with wi-Fi, Push to Talk and increased memory capacity.

Samsung Convoy
Connect with your team in an instant with a phone thats rugged and ready to work hard.

verizonwireless.com/vzvoice

Push to Talk & Field Force Manager

The power to take charge.
Push to Talk provides instant two-way communication for mobile teams on the go.
Connect instantly with one person or multiple crews far and wide. Group calls with up to 50 participants Presence shows whos available for a Push to Talk call Online contact management for the entire company One number, one phone for Push to Talk and voice calls Coast-to-coast coverage Choice of phones for tough work sites or the office

Push to Talk Devices

Bold 9650
BLACKBERRY

smartphone solutions broadband global services voice plans & features important information

Manage your mobile workforce with Field Force Manager.

A powerful web and handset app that offers location management, driving directions, job dispatch and more. And with three package choices, its affordable and able to keep pace with the growth of your business:

GzOne Brigade

CASIO

GzOne Ravine

CASIO

Convoy

SAMSUNG

imited: Provides management of your workforce L asic: The Limited package, with the addition of B
job dispatch, text-based driving directions and electronic time cards.

from the field, including detailed travel information.

Push to Talk
nlimited U One-to-One Calling nlimited Group Calling U
Monthly Access per Device
$

remium: Limited and Basic features, plus alerts P

when mobile workers are ready for their next task and audible and map-enabled driving directions.

anage contacts online M at verizonwireless.com/ mybusinessaccount

Push to Talkonly plan1 with no voice calling

2999
$

Now available on select Android devices.

Field Force Manager

Monthly Access for Feature Phones Field Force Manager only plan 4
(with no voice calling)

when added to a qualifying plan 2

Monthly Access for Smartphones/ Tablets3 When added to a qualifying voice or data plan
$ $ $

Additional Information See Additional Plan Information on page 39. For additional information on Included Features, such as Text, Picture & Video Messaging, Email and Mobile Web, and Optional Services, such as Picture and Text Alerts, Text Bundles, Mobile Email and VZ Navigator, see pages 36 and 38.

When added to a qualifying voice plan

$ $ $

Business and Personal Email Mobile Broadband Connect Field Force Manager HTML browser Visual Voice Mail

Business and Personal Email Mobile Broadband Connect Field Force Manager HTML browser Visual Voice Mail

Personal Email Mobile Broadband Connect Field Force Manager Electronic compass Mobile Web 3G (EV-DO Rev. A) Keypad 3.2-megapixel camera Rugged Meets U.S. military specifications for: Water, shock and dust resistance; immersion; vibration; salt fog; humidity; solar radiation; altitude; high- and low-temp. storage

Personal Email Mobile Broadband Connect Field Force Manager Mobile Web 3G (EV-DO Rev. A) Keypad 2.0-megapixel camera Rugged Meets U.S. military specifications for: Shock, dust, vibration, salt fog, humidity, solar radiation, altitude, high- and low-temp. storage

Limited Basic Premium

Not Available

$ $

2499
99

1999
99

15

34

29

20

3G (EV-DO Rev. A) QWERTY keyboard 3.2-megapixel camera

To learn more about Push to Talk, visit verizonwireless.com/ptt To view a Push to Talk demonstration video, visit solutions.vzwshop.com/ptt
1 The Push to Talkonly plan blocks regular voice calls to all numbers other than 911 and 611. If this block is removed, regular domestic voice calls will be 25 per minute. The Push to Talkonly plan is not available on BlackBerry. 2 Not available with Nationwide Plus Canada Plans or Nationwide Plus Mexico Plans. Push to Talk on BlackBerry: Push to Talk is available on select BlackBerry smartphones with compatible firmware. You must download the Push to Talk client application from BlackBerry Application Center or VZStart. Unless you subscribe to an unlimited Global data feature, you should disable the Push to Talk client when traveling outside the U.S. to avoid unnecessary charges. Push to Talk is not available on Wi-Fi networks.

4999

30

3G (EV-DO Rev. A) QWERTY keyboard and keypad 3.2-megapixel camera Rugged Meets U.S. military specifications for: Water, shock and dust resistance; immersion; vibration; salt fog; humidity; solar radiation; altitude; high- and low-temp. storage

Additional Information See Additional Plan Information on page 39.

To learn more about Field Force Manager, visit verizonwireless.com/ffm

Available to businesses with five or more lines of service. Downloading the Field Force Manager application will require approximately 2 MB of data. Data charges will not be incurred for using the application after download to the device. Not available on all devices. 3 If you subscribe to an unlimited Global data feature, you should disable the Field Force Manager client when traveling outside the U.S. to avoid unnecessary charges. Field Force Manager is not available over Wi-Fi networks. 4 The Field Force Manageronly plan blocks regular voice calls to all numbers other than 911 and 611. If this block is removed, regular domestic voice calls will be 25 per minute.

28

1 . 8 0 0 .V Z W. 4 B I Z

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29

Nationwide Voice & Email Plans

Youve got the right business plan. Heres the right plan for your business.
Friends & Family for Business means unlimited calling to those you do business with most. Anywhere in America. Anytime. Choose any numbers on any network. Even landlines. Visit verizonwireless.com/business to set up your numbers today, and change them online at any time. All Verizon Wireless Nationwide Voice & Email Plans include: No Domestic Roaming or Long-Distance Charges Unlimited Data Allowance Coverage not available everywhere. Airtime charges apply. For business and personal email and web browsing. Unlimited National Mobile to Mobile Calling Minutes Call more people and use zero minutes with Unlimited Mobile to Mobile calling to more than 80 million Verizon Wireless customers. Unlimited Night & Weekend Minutes Night hours: (MonFri) 9:01 p.m.5:59 a.m. Weekend hours: (SatSun) 12:00 a.m.11:59 p.m.

Nationwide Small Business SharePlan

Exercise the power of your plan. Flex those minutes and megabytes.
Share minutes across all your lines, add new lines at a low cost and enjoy easy account management. That means flexibility for your small business, and its all from Verizon Wireless.

smartphone solutions broadband global services voice plans & features important information

Nationwide Small Business SharePlan, Nationwide Single-Line and Nationwide for Business plans include: Unlimited National Mobile to Mobile Calling Minutes
Call more people and use zero minutes with Unlimited Mobile to Mobile Calling to more than 80 million Verizon Wireless customers.

No Domestic Roaming or Long-Distance Charges Unlimited Messaging

Coverage not available everywhere. Airtime charges apply.

Unlimited Night & Weekend Minutes

Night hours: (MonFri) 9:01 p.m.5:59 a.m. Weekend hours: (SatSun) 12:00 a.m.11:59 p.m.

Unlimited messaging to anyone on any network in the U.S. (and to participating carriers in Canada, Mexico, Puerto Rico and U.S. Virgin Islands) is included in the Talk & Text Plan.

Nationwide Voice & Email for Business

Email & Messaging
Voice, email and Unlimited Messaging1

Nationwide Small Business SharePlan

Shared Anytime Minutes
700 1400 2000 3000

(For businesses with five or more lines of service; for smartphones)

Talk & Text

Talk

Anytime Minutes
450 900 1350 2000 4000 6000 Share Option

Voice and email

Email

Monthly Access
$ $ $ $ $ $

Friends & Family for Business Calling

Not Available2

Per-Minute Rate After Allowance

Monthly Access for the first two lines

$ $ $

Friends & Family for Business Calling

Per-Minute Rate After Allowance

45 40 35

Maximum Number of Lines1

9999
99

$ $ $ $

6999 89
99

9999
99 99

$ $ $ $ $ $
$

7999 99
99

119

119 129

12999 17999
99

9999

$ $

10999 12999 16999 21999

14999 19999 274

99

14999 18999 23999

Pick 10 numbers

25

4000 6000 7500 10,000 15,000 20,000 30,000 Add a line2

$ $ $

23099 305 45599 57599 835

99 $

$ $ $ $

$ $ $

42499
99

Pick 10 numbers

8 25 10 15 20 30 40 50

54499 804

Additional 5 Monthly Access per line

(Applies to Anytime Minutes only.)

1,11599

1,08499 1,60999
$

1,64099

999 or $1599

999

Additional Information Plan minutes are for domestic calls. For Voice Coverage map, see pages 3435. For information on Data Roaming rates, see page 25. For Additional Plan Information, see page 39.

Not Available

All Voice Plans: Data charges of $199/MB apply for data sent or received, unless you subscribe to a data package. See pages 89 for data package requirements.
1 2

Text includes Unlimited Messaging for sending and receiving (i) Text, Picture, Video and Voice Messages in the United States; (ii) Text, Picture, Video and Voice Messages sent via email; (iii) Instant Messages; and (iv) Text Messages with customers of wireless carriers on participating networks in Canada, Mexico, Puerto Rico and U.S. Virgin Islands. Premium Messaging programs not included. 10 Friends & Family numbers also available on 450-minute plans choosing the Share Option. Friends & Family cannot include directory assistance, 900 numbers, your own wireless or Voice Mail access numbers, or access gateways to and from other providers voice or data systems.

1 If you exceed the maximum number of lines associated with your Shared Monthly Anytime Minutes tier, you will be automatically moved to the lowest Shared Monthly Anytime Minutes tier that supports your number of lines. 2 $1599 Add-a-line fee applies to all secondary lines on plans with 4,000 minutes or more. verizonwireless.com/business

30

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31

Nationwide Plans for Business

Keep your friends close. And your customers closer.
Unlimited calling to those you do business with most. Anywhere in America. Anytime. Choose any numbers on any network. Even landlines. Visit verizonwireless.com/business to set up your Friends & Family for Business numbers today, and change them online at any time. Now youll save more than ever on Americas Largest and Most Reliable Network.

Nationwide Plus Canada & Nationwide Plus Mexico Plans

You work hard for your business. Now so does your signal.
Nationwide Plus Canada and Nationwide Plus Mexico1 Plans include:
Unlimited National Mobile to Mobile Calling Minutes while in the U.S. (including Puerto Rico) 1000 Night & Weekend Minutes in the U.S. and in Canada or Mexico depending on your Plan

smartphone solutions broadband global services voice plans & features important information

Nationwide Plus Mexico & Text Plans also include:

Unlimited Text, Picture, Video and Voice Messaging (to anyone in the U.S.) and Unlimited Messaging to Mexico, Puerto Rico, Canada and U.S. Virgin Islands (on participating networks) Text messaging while roaming in Mexico: 50 to send, 5 to receive Picture and Video Messaging while in Mexico is 25 per picture/video message sent (per recipient) or received. Data Roaming charges apply; see page 25 for details.

Nationwide for Business Nationwide for Business

(For businesses with five or more lines of service) (For businesses with five or more lines of service)

Anytime Minutes
450 900 1350 2000 4000 6000 Share Option

Talk & Text

Monthly Access
$ $ $ $ $ $

Talk

Friends & Family for Business Calling

Not Available1

Per-Minute Rate After Allowance

Unlimited Long Distance to the U.S. (including

Puerto Rico) and Canada or Mexico depending on your Plan (airtime charges apply)

5999
99 99

$ $ $ $ $

3999 59
99

Standard data rates apply. See pages 2425

for details.

79 99

7999 9999

11999

Pick 10 numbers

Nationwide Plus Canada and Nationwide Plus Mexico1 Single-Line

25 Anytime Minutes 450 900 1350 2000
Nationwide Plus Canada Monthly Access
$

16999
$

14999 19999

Nationwide Plus Mexico Monthly Access

$

21999

Nationwide Plus Mexico & Text Monthly Access

$

Friends & Family for Business Calling

Per-Minute Rate After Allowance 45 40 35

Additional 5 monthly access per line to share Anytime Minutes

5999 7999 9999

5499 7499 9499

7499 9499

$ $

Nationwide Single-Line Nationwide Single-Line

Anytime Minutes
450 900

$ $ $ $

$ $ $ $

11499

11999 169
99

11499 164
99

$ $ $

13499 184
99

Pick 5 numbers

Talk & Text

Monthly Access
$ $ $

Talk

Friends & Family for Business Calling

Pick 5 numbers

Per-Minute Rate After Allowance

45 40

4000 6000

25 20

21999

21499

23499

5999 7999 8999

$ $

3999 5999 6999

No roaming charges in the U.S. or long-distance charges in the U.S. and Canada on Nationwide Plus Canada Plans; no roaming or long-distance charges in the U.S. and Mexico on Nationwide Plus Mexico Plans.
Not Available

Unlimited
Not Available

Data charges are additional on all plans. See pages 89 for package requirements and domestic pricing. See page 24 for Canada and Mexico pricing. Additional Information All Plan Minutes are for use within the Nationwide Plus Canada or Nationwide Plus Mexico Rate and Coverage Areas, as applicable. National Mobile to Mobile Calling and Friends & Family Minutes are for calls from within the Nationwide Rate and Coverage Area. Roaming in Canada outside of the Nationwide Plus Canada Rate and Coverage Area is 69 per minute. For more information about Friends & Family, see page 30. Please see Additional Plan Information on page 39.
1

Additional Information Plan minutes are for domestic calls. For the Nationwide map, see pages 3435. See pages 1819 for Coverage Areas for other services. For more information about Text Messaging and Friends & Family, see page 30. Please see Additional Plan Information on page 39.
1 10 Friends & Family numbers also available on 450-minute plans choosing the Share Option.

Requires International Eligibility and a majority of monthly use in the U.S. verizonwireless.com/business

32

1 . 8 0 0 .V Z W. 4 B I Z

33

The signal. Yours to command.

The network. 80 million strong.
Voice Coverage Area Map
Verizon Wireless Nationwide, Nationwide Plus Canada and Nationwide Plus Mexico

smartphone solutions broadband global services voice plans & features important information

See the Important Map Information on page 18.

Mexico
34
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35

Features & Services

Included Features
Description
Send messages, pictures and videos to another mobile device

Price
Domestic
per text sent (per recipient) or received (including Canada, Mexico, Puerto Rico and U.S. Virgin Islands)

Skype mobile & Group Communication

International (from U.S.)
text message sent and 20 per text message received

smartphone solutions

2  0

25 per recipient per

You need to keep in touch. Its good to know youve got options.
Skype mobile with video
Coming Do more. Travel less. soon! Enjoy Skype-to-Skype Voice and Video calls and Instant Messaging when you are on Verizon Wireless high-speed wireless network or on Wi-Fi to anyone else on Skype.
See and talk with anyone, wherever they are in the world, and it wont use any of your Plan minutes. Plus get low rates for all your International calls from Skype. All you need is a little Skype Credit. There is no monthly subscription fee for Skype mobile with video; all you need is a Verizon Wireless data package and a 4G LTE Smartphone.

Text, Picture, Video & Voice Messaging

To see country availability for Text Messaging, visit verizonwireless.com/ internationalmessaging To see country availability for Picture & Video Messaging, visit verizonwireless.com/ internationalmms Basic Voice Mail with Message Waiting Indicator, Caller ID, Call Waiting, 3-Way Calling, Call Forwarding, No Answer/Busy Transfer Get listing information from a live representative Use your own phone to call abroad. For a list of rates and countries, visit verizonwireless.com/global For frequent international calls from your Home Rate and Coverage Area Get the best of the web on your device, including email, news and sports

25 per picture, video and voice message sent (per recipient) or received (including Canada, Mexico, Puerto Rico and U.S. Virgin Islands)
Included in plan monthly access
$

50 per recipient per picture or video message sent and 25 per picture or video message received

Group Communication lets you reach your people with one single number.
Talk, text or send a voice message to account members or customized groups of any mobile numbers or landlines, all at once, using a single number.

broadband

Calling Features 411 Search1 International Long Distance International Long Distance Value Plan Mobile Web

199 per call (plus airtime)

Family Group Contact for Business Use 1.888.VZ GROUP to instantly contact account
members.

Starting at 49 per minute (plus airtime)

Supports up to 20 account members, plus one bonus

non-account member.

global services

399 per line per month for rates as low as 6 per minute (plus airtime) 199 per MB (or per data package)

Group Contact Create up to seven groups of as many as 20 people

to reach at one time.

Optional Services
Instant Messaging Picture and Text Alerts Text Bundles2 Unlimited Mobile to Mobile Text Bundles2
With Mobile IM, have full conversations on AIM, Yahoo! and Windows Live Messenger (standard messaging rates apply to Verizon Wireless Mobile IM; data charges apply to other IM applications) Receive automatic updates as they happen, including sports scores and weather 250 messages, includes Text, Picture, Video and Voice Messaging, and Text Alerts Combines Text, Picture, Video and Voice Messaging bundles with unlimited mobile to mobile messaging
View caller and voice mail information, listen to messages in any order, save important ones and reply by call or text directly from this application

20 per instant message sent (per recipient) or received 20 per text alert received and 25 per picture or video alert received
$

5 monthly charge
Unlimited Mobile to Mobile Texting plus:
3

500 additional messages

$

5000 additional messages

$

Enjoy unlimited Skype-to-Skype calling and instant messaging from the U.S. to anyone else on Skype, anywhere in the world, right from your supported 3G Smartphone or Feature Phone. Theres no charge for the Skype mobile application, and with Skypeto-Skype calls, you can call anyone else in the world and it wont use any of your Plan minutes. Visit verizonwireless.com/skypemobile for more details. Text keyword SKYPE to 2255 to download Skype mobile to your capable phone.

Skype mobile

Each group is assigned a unique contact number

created through My Business Account. Revise custom groups as often as your business requires. customers, landlines and even international numbers.

voice plans & features

Group members can include nonVerizon Wireless Quick Contact Included with Group Contact. Add up to five Quick
Contact groups.

Perfect for hard-to-reach contacts. Dial one number and all phones ring simultaneously.
The first number to answer is connected while the others disconnect automatically.

10 per month

20 per month

important information

Visual Voice Mail4

299 monthly charge 199 monthly charge

Group Communication
Monthly Charge

Premium Voice Mail Total Equipment Coverage

More capacity and features than regular voice mail. To compare, visit verizonwireless.com/comparevoicemail
Provides protection in the event your device is lost, stolen, damaged or has a defect after the manufacturers warranty expires.

For details, ask a sales representative or visit verizonwireless.com/ equipmentprotection

Family Group Contact for Business Group Contact with Quick Contact

$ 99

4 6

per account

$ 99

Text, Picture, Video and Voice Messages are billed when received, whether or not you open them. 1 Rates and features vary when in Extended Network or Roaming. 2 Rates apply when receiving Text Alerts and to Text, Picture, Video and Voice Messages in the U.S. (i) with nonVerizonWireless customers in the U.S. and on participating networks in Canada, Mexico, Puerto Rico

and U.S. Virgin Islands, and (ii) via email. Overage rate is 10 per recipient, per message sent or received. Premium Messaging programs not included. 3 Unlimited Mobile to Mobile Messaging with other Verizon Wireless customers. 4 Visual Voice Mail is a service that stores the password and Voice Mail messages on the device. Messages will be available to anyone with access to the device.

per user

To learn more about Group Communication, visit verizonwireless.com/groupcomm

Airtime or messaging charges apply per your Plan to each leg of the call or per message recipient. Not compatible with Usage Controls.

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37

VZ Navigator & Roadside Assistance

Navigate your life.
VZ Navigator1, 2
Find, share and navigate to millions of locations, avoid traffic and drive or walk with ease, relying on a powerful and intelligent mobile GPS navigator.

Email Features and Compatibility by Operating System

Emergency roadside help is only a call away anywhere in the U.S. and Canada, 24/7, for just $3 per month for a single line. Youre covered when you have your wireless phone with you, regardless of the vehicle youre in. Dial #ROAD (#7623) and press SEND from your wireless phone to get help or answers to service questions. Verizon Wireless Roadside Assistance includes towing and lockout services, battery boost, tire changes and fuel delivery. To enroll, call 1.800.256.4646 or * 611 and press SEND , or visit verizonwireless.com/ businessportal

smartphone solutions broadband global services voice plans & features important information

Verizon Wireless Roadside Assistance

Business and Personal Email

Windows Mobile

Personal Email
BlackBerry Android Palm Windows Mobile

Get real-time traffic updates refreshed every 60 seconds, audible traffic alerts
up to five miles ahead and rerouting options to avoid tie-ups. Roadside Assistance and get help fast.

Operating System

BlackBerry

Android

Palm

Having car trouble? Use VZ Navigator to send your location to Verizon Wireless Stay updated with instant local information, including gas prices and all the
stations around you, plus local streaming weather.
SM

Server-based email including Microsoft Exchange, IBM Lotus Domino and Novell Groupwise (May require third-party software application.) Compatibility with BlackBerry Enterprise Server Compatibility with Good for Enterprise Personal email accounts including AOL, Gmail, Yahoo!, Hotmail and other POP/IMAP Enterprise Security Enforcement Open and view attachments (May require third-party software application.)

P P P P P P

Microsoft Exchange1

Microsoft Exchange

Microsoft Exchange

P P P

Keep your eyes on the road with voice-guided directions. VZ Navigator Global1, 3
Enjoy the benefits of VZ Navigator when you travel overseas.

P P P P P

P P P P

P P P P P

VZ Navigator Pricing Options

Domestic
Monthly Charge Weekly Charge (good for 7 days) Per-Day Charge (good for 24 hours) VZ Navigator Maps

(Not all pricing options available on all devices.)

$ $

99 99

per line per line

Contacts and Calendar Access (Microsoft Exchange and select web accounts)

299 per line

PAvailable

Not Available

For more information on the iPhone operating system, visit verizonwireless.com/b2c/splash/iphone.jsp

  Support for other email services may be available via third-party applications.
1

(data is charged per plan)

No subscription fee

Global (including Domestic)

Monthly Charge Map data provided by
$

19

99

Additional Plan Information

per line for Nationwide Plans, Mobile Broadband, Field Force ManagerOnly and Push to TalkOnly Minimum Contract Term Each line requires a month-to-month, one- or two-year contract. Activation Fees For most lines, there is a $35 activation fee. as E911 and gross receipt charges. As of February 1, 2011, they can add between 6% and 39% to your standard monthly access and other charges. Monthly Federal Universal Service (15.5% of interstate and international telecom charges, as of January 1, 2011; varies quarterly based on FCC rate), Regulatory (13 per line for Nationwide Plans, Field Force Manageronly and Push to TalkOnly; 2 per line for Mobile Broadband Plans) and Administrative (83 per line for Nationwide Plans; 6 per line for Mobile Broadband Plans) charges are VerizonWireless charges, not taxes, and are subject to change. For more details on these VerizonWireless charges, call 1.888.684.1888.

For VZ Navigator Global terms and conditions, see page 49. For more information, including a list of available countries, visit verizonwireless.com/vznavigator
1

For Verizon Wireless Roadside Assistance terms and conditions, see page 49.

Early Termination Fees The early termination fee is up to $175, or up to $350 if your contract term results from your purchase of an Advanced Device. For a complete list of Advanced Devices, go to verizonwireless.com/ advanceddevices If youre activating Mobile Broadband Plans or youre on a month-tomonth term, you are not eligible for monthly access fee discounts. Taxes, Surcharges and Fees The market youre in determines taxes, surcharges and fees, such

Only available on select devices. 2 Features and availability vary by device. Text Messaging fees and airtime may apply when using certain features. DownloadingtheVZNavigatorapplicationwillrequireapproximately2MBofdata. 3 Global data subscription required.

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39

Terms & Conditions

Major Account Agreement Terms and Conditions
The Major Account Agreement (MAA) Terms and Conditions apply to businesses that have activated 5 or more lines in their company name (on plans $3499 or higher) that have signed a VerizonWireless Small Business Receipt. Customers who have activated fewer than 5 lines and signed a VerizonWireless Customer Agreement should refer to the Customer Agreement Terms and Conditions in the Consumer Your Guide brochure.

whether such line utilizes voice service, data service or both. Each Line is associated with a single mobile telephone number (MTN). 1.8. Wireless Service: Each and every radio service provided directly or indirectly by VerizonWireless.

Term of Agreement and Line Term

2. Term; Early Termination Fees: 2.1. Term of Agreement (Term): VerizonWireless shall provide Wireless Service to Customer for an initial Term of two years from the date this Agreement is executed by Customer (Effective Date) and accepted by VerizonWireless, and thereafter on a month-to-month basis until terminated by either Party with at least 30 days Legal Notice, as set forth in the Legal Notices section below. After termination, Wireless Service will continue for any active Corporate and Employee Subscribers under the terms and conditions of their respective agreements until such Lines are either terminated or incorporated under another VerizonWireless agreement; however, VerizonWireless may remove discounts and other benefits of this Agreement from any active Lines. 2.2. Term of Lines (Line Term): The term for each line begins on the date Wireless Service is activated for that line and continues for the period required by the plan or Equipment selected for that line (usually one or two years). Line Term extensions are required when Corporate Subscribers: (a) take advantage of promotions or services that require a Line Term extension; or (b) purchase or upgrade Equipment. When the Line Term expires, Wireless Service continues on a month-to-month basis. 2.3. Early Termination Fees (ETF): An ETF of $175 applies to each line terminated or ported to another service provider prior to the expiration of the Line Term. For each line activated or Line Term extended under this Agreement, the ETF will be reduced by $5 for each full month of service completed toward such Line Term.

Definitions
1. Definitions: 1.1. Attainment Tier: The range of total Corporate and Employee Subscriber voice and data lines (excluding telemetry lines of service) active under this Agreement at a given time, which determines the applicable monthly access fee discount and other benefits of this Agreement. 1.2. Corporate Subscriber: An employee of Customer utilizing Wireless Service under this Agreement whose account is set up in Customers name and for which Customer bears responsibility. 1.3. Eligible Calling Plan: Any generally available VerizonWireless voice or data calling plan with a monthly access fee of $3499 or higher, unless such calling plan specifies that discounts are not applicable. 1.4. Eligible Data Feature: Any generally available VerizonWireless data feature with a monthly access fee of $2499 or higher, added to an Eligible Calling Plan, unless such data feature specifies that discounts are not applicable. 1.5. Employee Subscriber: An employee of Customer utilizing Wireless Service whose account is registered under this Agreement and is set up in the employees name and for which the employee bears responsibility. VerizonWireless relationship with Employee Subscribers is governed by the VerizonWireless retail Customer Agreement. 1.6. Equipment: Wireless telephones, data devices and similar devices used in conjunction with Wireless Service. 1.7. Line: An individual Corporate Subscribers line of Wireless Service,

Pricing and Equipment

3. Rates and Charges: The plan and any selected options and features determine the applicable

rates, charges, allowance of minutes and/or kilobytes or megabytes and Wireless Service coverage area for each line. Corporate Subscribers activating new service or changing plans will receive the then-current plan rates, terms and conditions. Customer agrees to refer to verizonwireless.com/ B2Bresources for current information about plans and their associated rates, terms, conditions and features before activating new service or changing plans. The monthly access fees and non-promotional allowance of minutes and/or kilobytes or megabytes for each line will not change during the Line Term as long as the plan is not changed on that line. Other rates, charges and fees, including but not limited to options, feature charges and 411 Search, may vary following 30 days written communication (which may be by mail, email and/or message with Customers monthly bill). VerizonWireless may change or discontinue generally available business or consumer plans for new Corporate Subscribers. Corporate discounts and pricing are available through the business sales channel and may not be available to purchases made through agents or at retail store locations. 3.1. Attainment Tier and Monthly Access Fee Discount: Provided Customer maintains a minimum of 5 Corporate Subscriber Lines on Eligible Plans, Corporate Subscribers shall receive the monthly access fee discount on Eligible Plans and Eligible Data Features based on Customers Attainment Tier. VerizonWireless will convert Customers existing VerizonWireless Lines to this Agreement within 90 days from the Effective Date, after receiving all necessary information from Customer. After receiving all necessary information, some calling plans, features or services may take up to 60 days to enable activation. VerizonWireless is not responsible for any obligations Customer may have to other service providers. In order for the Lines of Customers employees to count toward the Attainment Tier, the employee must follow the process set forth in the Purchases by Employees section below. 3.2. Attainment Tier and Discount Changes: If Customer does not achieve at least the lower end of its initial

Attainment Tier within 180 days after the Effective Date (Grace Period) or thereafter falls below the lower end of its Attainment Tier for two consecutive months, VerizonWireless may adjust the monthly access fee discount and other benefits under this Agreement for both Corporate and Employee Subscribers, consistent with the applicable lower Attainment Tier. If Customer exceeds its Attainment Tier for at least two consecutive months, it may request in writing that VerizonWireless adjust the Corporate and Employee Subscribers monthly access fee discount and other benefits under this Agreement, consistent with the applicable higher Attainment Tier. Any such Attainment Tier adjustment may take one to two bill cycles to become effective and will not result in any retroactive discounts, credits or charges. 4. Equipment Provided by VerizonWireless: The following provisions apply to Equipment purchased directly from VerizonWireless by Customer or Customers agent pursuant to this Agreement: 4.1. Corporate Equipment Pricing: Corporate Equipment pricing, based on Customers Attainment Tier is subject to periodic change and Equipment is subject to availability. Corporate Equipment pricing may not include all Equipment offered by VerizonWireless. Corporate Subscribers may purchase Equipment at either promotional retail pricing or Corporate Equipment pricing when activating new service and no sooner than two months before the expiration of a 12-month Line Term or four months before the expiration of a 24-month Line Term. Corporate Subscribers may purchase Equipment at nondiscounted full retail pricing at any time. 4.2. Shipping, Risk of Loss and Acceptance: Billing and shipping addresses must be in the VerizonWireless licensed service area. Equipment will be shipped to the address designated on Customers order. Title and risk of loss pass to Customer and acceptance occurs upon receipt of the Equipment by Customer or Customers agent at the address designated on Customers order. VerizonWireless may charge Customer for shipping. VerizonWireless will ship Equipment within five business days

of receipt of Customers order, subject to availability. 4.3. Equipment Returns: Customer shall have 30 days from acceptance, or a longer period if required by law, during which it may exchange Equipment or return it for a refund and terminate the line without an ETF. Customer shall be responsible for all service-related charges incurred up to the time of termination. 5. Equipment Not Provided by VerizonWireless: Customer may utilize Equipment procured from a third party, provided that such third-party Equipment is on VerizonWireless approved device list at the time of activation. Third-party Equipment providers (including those that sell VerizonWirelesslabeled Equipment) do not represent VerizonWireless with respect to the sale of Equipment. Third-party Equipment providers establish their own terms and conditions for the sale of Equipment and VerizonWireless has no control over such third parties charges, terms of purchase or return policies. VerizonWireless shall not be responsible for any claims or losses related to any Equipment provided by such third parties, or Customers use thereof, including but not limited to loss, damage or replacement of such Equipment. 6. Equipment Purchased Through Open Development Program: Customer may activate Equipment associated with the VerizonWireless Open Development (OD) program. VerizonWireless has not made any determination as to the call quality or other functionality provided by OD Equipment. VerizonWireless does not in any way warrant that OD Equipment will (a) operate without error on the VerizonWireless network (including the network of any other carrier accessed while roaming or otherwise); (b) operate without the need for periodic upgrades or modifications; (c) operate indefinitely on the VerizonWireless network; or (d) will not be adversely affected by network-related modifications, upgrades or similar activity. 7. Lost or Stolen Equipment: If Customers Equipment is lost or stolen, Customer may request that VerizonWireless suspend service and billing to the affected line for the lesser of 30 days or until the date of replacement or recovery of the

Equipment, after which service and billing for such line shall resume. The time of any suspension will not count toward satisfying the Line Term. VerizonWireless may request reasonable documentation in support of such suspension. Until VerizonWireless receives Customers notification, Customer may be responsible for all charges associated with the line. 8. Equipment Modifications: Absent specific prior written approval from VerizonWireless, if Customer, either on its own or through a third party, adds, changes, integrates or uses hardware or software to or with the Equipment (Modifications), then VerizonWireless shall not be responsible for defects, malfunctions, repair, replacement or claims resulting from such Modifications. Customer may be responsible for any increased usage and charges resulting from such Modifications. VerizonWireless shall have no liability for any losses or damages arising from any Modifications or from Customers illegal or unauthorized use of the Wireless Service or Equipment.

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Purchasing
9. Purchases by Customer (Authorized Contact[s]): Customer shall identify representatives authorized to purchase Wireless Service and Equipment under this Agreement and to act on its behalf (Authorized Contact[s]) by providing their name, telephone number, business address and email address in writing to VerizonWireless. An Authorized Contact shall have full authority to handle any and all matters contemplated by the Agreement or relating to Customers account(s). Customer may elect to designate a third party as an Authorized Contact provided it complies with the requirements set forth in the Customers Use of Third Parties section below. 10. Purchases by Employees: Customers employees (with proof of employment) may activate new or register existing lines of Wireless Service, not to exceed 5 lines per employee, and obtain the applicable monthly access fee discounts on Eligible Plans available to individual consumers, accessory discounts
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and Corporate Equipment Pricing, if eligible, provided such employee first: (a) executes a VerizonWireless retail customer agreement; and (b) qualifies under VerizonWireless consumer credit criteria. Employee Subscriber activations or registrations of existing VerizonWireless lines must be processed via the online business sales channel. If online resources are unavailable, Employee Subscribers may activate via the business sales channel. Corporate discounts and pricing may not be available to purchases made through agents or at retail store locations. Upon request, Customer shall confirm the employment status of Employee Subscribers. 10.1. Employee Subscriber Bonus Discount: Employee Subscribers may be eligible for an additional three percent (3%) monthly access fee discount on their Eligible Calling Plans and Eligible Data Features provided they register with My Verizon and enroll in Paperless Billing. Should an Employee Subscriber de-enroll from any of these services, the Bonus Discount will be removed from his or her lines. If Customer has employees receiving a monthly access fee discount under a prior agreement with Verizon Wireless, Verizon Wireless will provide notice, within 30 days of the Effective Date, to such employees that their lines will migrate to the discount structure applicable under this Agreement. 11. Purchases by Parents and Affiliates: Customers qualifying parents and affiliates identified in writing by Customer and verified by VerizonWireless, may purchase Wireless Service and Equipment under this Agreement, and the Corporate and Employee Subscribers of any participating parent or affiliate will count toward Customers Attainment Tier. Each such parent or affiliate, including Customers whollyowned affiliates that operate as a distinct legal entity, may purchase under this Agreement provided that either: (a) Customer has and exercises the legal authority to bind such parent or affiliate to the terms and conditions of this Agreement; or (b) such parent or affiliate executes a VerizonWireless parent/affiliate agreement. Customer shall be responsible for payment of all charges due from parents and affiliates under this Agreement if such parent

or affiliate defaults on their payment obligations. Customers qualifying parents are those entities that own at least 50% of the equity interest in Customer, and Customers qualifying affiliates are those entities in which Customer or Customers qualifying parent owns, directly or indirectly, at least a 25% equity interest. Customer shall use good faith efforts to notify VerizonWireless in writing if a participating parent or affiliate no longer qualifies hereunder. Upon request, Customer shall confirm that any participating parent or affiliate still qualifies pursuant to this section. Customer hereby authorizes and directs VerizonWireless, on behalf of its affiliates that participate under this Agreement, to disclose an affiliates customer proprietary network information (CPNI) to Customer upon Customers request. Either Party may disclose this Agreement in whole or in part to any qualifying parent or affiliate to facilitate participation. 12. No Reselling: This Agreement specifically contemplates the purchase of Wireless Service by Corporate and Employee Subscribers of Customer and Customers qualifying parents and affiliates only. Third parties (including agents, contractors or contract employees, members or franchisees of Customer or Customers qualifying parents and affiliates) are not eligible to purchase Wireless Service or Equipment under this Agreement. Customer may not resell the Wireless Service except upon specific written agreement between the Parties.

Billing and Payment

13. Customer Billing and Payments: 13.1. Monthly Bills: VerizonWireless bills on a monthly basis, and Customer is liable for all fees and charges, including any applicable Taxes and Surcharges, on Corporate Subscriber Lines. Monthly access fees and feature charges are generally billed in advance, while airtime overage and other usage rates or charges are billed in arrears. Monthly billing cycles vary and may not necessarily correspond to calendar months. VerizonWireless provides billing for third parties, and charges for third-party services and applications may be placed on Customers bill. Customer has the

option, at no cost, to block or restrict access to services or applications that may involve a charge being placed on Customers bill. 13.2. Payment Terms: Customer shall pay all undisputed charges within 30 days of the date of each bill. Past due amounts shall be, to the extent permitted by applicable law, subject to a late payment fee of up to 1.5 percent a month (18 percent annually) or $5 a month, whichever is greater. If payment by check or similar negotiable instrument is returned by a bank for any reason, VerizonWireless will charge Customer a returned check fee. 13.3. Disputed Charges: In the event of disputed charges, Customer must, as soon as practicable following identification of such dispute, notify VerizonWireless in writing, including the date of the bill, disputed amounts, the reason for the dispute and any supporting documentation. Customer has 180 days from the bill due date to notify VerizonWireless of a disputed charge. Any charges will be considered undisputed until VerizonWireless receives notification that Customer disputes such charge. The Parties will use their good faith efforts to reconcile any disputed charges within 60 days of the date of notification, after which the Parties may invoke the process set forth in the Dispute Resolution section below. 13.4. Failure to Pay: VerizonWireless may, upon prior communication to Customer (which may be by mail, email and/or message with Customers monthly bill), suspend or terminate Wireless Service to some or all Corporate Subscribers or deny activation to new Corporate Subscribers due to Customers failure to make payment or dispute charges in accordance with the foregoing provisions regardless of any deposit provided by Customer. VerizonWireless may also charge Customer for any collection agency fees that VerizonWireless is charged by a collection agency used to collect from Customer, if it is permitted by the law of the state where Customers billing address is located where VerizonWireless sends Customers account to a collection agency. 13.5. Credits for Interrupted Service: If an answered voice call in the plan rate and coverage area is disconnected by VerizonWireless network and the

Corporate Subscriber redials the call within five minutes of being disconnected, Customer may receive a one-minute credit. If, due to the fault of VerizonWireless, a line is unable to receive Wireless Service while in the VerizonWireless coverage area for more than 24 continuous hours, Customer may request a pro rata daily credit for the period without Wireless Service. Credits will not exceed the amount of the monthly access charge for the affected Corporate Subscriber. To receive any credits under this section, Customer or Corporate Subscriber must notify VerizonWireless within 90 days after the call was disconnected or Wireless Service was unavailable by calling 1.800.VZW.4BIZ, an airtime-free and toll-free number. 14. Taxes, Surcharges and Exemptions: If any federal, state, local or foreign tax, fee, assessment or other charge is required by law to be collected by VerizonWireless (each, a Tax), or a serving carrier charges Tax on a roaming call, then VerizonWireless may bill such Tax to Customer, and Customer shall pay such Tax. If VerizonWireless incurs a tax (other than a net income tax) or other expense to comply with legal or governmental requirements, or other expense to provide or improve service to its customers, and VerizonWireless bills a surcharge to recover or offset the cost of such expense (a Surcharge), then Customer shall pay such Surcharge. Taxes and Surcharges may change from time to time. With respect to any Tax other than a Tax charged by a serving carrier on a roaming call, if Customer provides VerizonWireless with an exemption certificate in the form provided by law, or with other evidence of exemption acceptable to VerizonWireless, then that specific Tax will not be collected from Customer. If an exemption applied by VerizonWireless at Customers request is found not to apply, then Customer shall upon demand pay VerizonWireless the uncollected Tax and all related interest, penalties and additions to the Tax. VerizonWireless shall not issue credits for a Tax that is billed prior to VerizonWireless receipt of evidence of exemption.

15. Bankruptcy/Insolvency/ Creditworthiness: Either Party may terminate this Agreement upon Legal Notice, as set forth in the Legal Notices section below, if: (a) the other Party makes an assignment for the benefit of creditors, or admits in writing its inability to pay its debts as they mature; (b) a trustee or receiver of any substantial part of the other Partys assets is appointed by any court; or (c) a proceeding is instituted under any provision of the Federal Bankruptcy Laws by or against the other Party, and such proceeding is acquiesced in or is not dismissed within 60 days or results in an adjudication in bankruptcy. Notwithstanding the above, Customers right to terminate pursuant to this section may only be invoked if VerizonWireless is unable to provide Customer with Wireless Service and Equipment under this Agreement as a result of the foregoing. If Customer terminates the Agreement pursuant to this section, it shall not be relieved of its obligation to pay for any Wireless Service used and Equipment purchased. At any time during the Term, VerizonWireless may require Customer to provide a deposit to secure payment based upon Customers creditworthiness or payment history with VerizonWireless. Any such deposit shall not relieve Customer of its obligation to pay any VerizonWireless bills. VerizonWireless shall pay any interest required by law on such deposit.

Limitations, Warranties and Indemnifications

16. LIMITATION OF LIABILITY: UNLESS DIRECTLY CAUSED BY THE WILLFUL MISCONDUCT OF VERIzONWIRELESS, VERIzONWIRELESS SHALL NOT BE LIABLE TO CUSTOMER, ITS EMPLOYEES, AGENTS OR ANY THIRD PARTY FOR INJURY TO PERSONS OR PROPERTY, LOSSES (INCLUDING ANY LOSS OF BUSINESS), DAMAGES, CLAIMS OR EXPENSES OF ANY KIND CAUSED DIRECTLY OR INDIRECTLY BY THE EQUIPMENT, USE OF THE EQUIPMENT BY CUSTOMERS EMPLOYEES OR CUSTOMERS AGENTS, THE MANUFACTURER OF THE EQUIPMENT, ANY REPAIR OR SERVICE OF THE EQUIPMENT BY CUSTOMER OR A THIRD PARTY, ANY MODIFICATIONS (AS DEFINED IN THIS AGREEMENT), OR BY ANY INTERRUPTION OF SERVICE OR LOSS OF USE OF THE EQUIPMENT. IN

NO EVENT SHALL VERIzONWIRELESS OR ITS VENDORS BE LIABLE FOR LOSSES, DAMAGES, CLAIMS OR EXPENSES OF ANY KIND ARISING OUT OF THE USE, ATTEMPTED USE, OR INABILITY TO ACCESS LIFE SUPPORT OR MONITORING SYSTEMS OR DEVICES, 911 OR E911, OR OTHER EMERGENCY CALL OR SERVICE. 17. LIMITATION OF DAMAGES: NEITHER PARTY, NOR ITS AGENTS OR VENDORS, SHALL BE LIABLE TO THE OTHER PARTY, ITS EMPLOYEES, AGENTS OR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES. 18. DISCLAIMER OF WARRANTIES: VERIzONWIRELESS IS NOT THE MANUFACTURER OF THE EQUIPMENT AND MAKES NO REPRESENTATIONS OR WARRANTIES WHATSOEVER, DIRECTLY OR INDIRECTLY, EXPRESS OR IMPLIED, AS TO THE SUITABILITY, DURABILITY, FITNESS FOR USE, MERCHANTABILITY, CONDITION, QUALITY, PERFORMANCE OR NON-INFRINGEMENT OF THE EQUIPMENT. WITH RESPECT TO VERIzONWIRELESS, CUSTOMER PURCHASES THE EQUIPMENT AS IS. EQUIPMENT SHALL BE SUBJECT TO ANY WARRANTIES PROVIDED TO CUSTOMER BY THE EQUIPMENT MANUFACTURER. MODIFICATIONS MAY VOID OR OTHERWISE LIMIT ANY WARRANTY APPLICABLE TO THE EQUIPMENT. 19. Mutual Indemnification: Each Party shall defend, indemnify and hold harmless the other Party from any and all losses and damages claimed by a third party in any action or proceeding, against the indemnified Party alleging bodily injury (including death) or damage to property, caused by or alleged to have been caused by the negligence or other wrongful acts or omissions of the indemnifying Party, its employees and authorized agents, including any final monetary judgments, settlements, reasonable costs and reasonable attorneys fees awarded therein. Notwithstanding the above, in no event shall VerizonWireless indemnify Customer for any claims, suits or demands arising from the use, delay, failure, defect in or inability to use the Wireless Service or Equipment. 19.1. Notice and Defense: The Party seeking indemnification shall: (a) provide the other Party with prompt Legal Notice, as set forth in the Legal Notices section below, of the claim; (b) allow the indemnifying Party

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to control the defense and settlement of the claim, provided, however, that the indemnifying Party shall not agree to any injunctive relief or settlement that obligates the indemnified Party to perform any obligation, make an admission of guilt, fault or culpability, or incur any expense, without such indemnified Partys prior written consent; (c) have the right to obtain its own counsel at its own expense; and (d) provide reasonable cooperation to the indemnifying Party.

Dispute Resolution
20. Mandatory Arbitration: Should a dispute arise under this Agreement, the Parties shall meet within 30 days of Legal Notice, as set forth in the Legal Notices section below, of such dispute to attempt to resolve the matter in good faith. Thereafter, the Parties agree to arbitrate any dispute arising out of this Agreement. Such arbitration shall be held before an independent arbitrator pursuant to the Wireless Industry Arbitration (WIA) rules in effect at the time of the dispute, as modified by this Agreement and administered by the American Arbitration Association (AAA). The United States Arbitration Act, 9 USC 1-16, as amended, shall govern the arbitration. In the event of any conflict, the WIA rules shall govern. No arbitration between the Parties may proceed on a class basis or be consolidated with any other arbitration without the written consent of all Parties. If the prohibition on class arbitrations set forth above is deemed unenforceable, then neither Party shall be required to arbitrate. Any award shall be accompanied by a written opinion of the arbitrator giving the reasons for the award and shall be binding upon the Parties with no right of appeal. If for any reason the provisions of this Agreement requiring arbitration are declared unenforceable, void or voidable, or if any action or judicial proceeding is permitted, each Party waives any right it may have to trial by jury. Notwithstanding the above, either Party may seek preliminary and final injunctive relief in the event of the unauthorized disclosure of such Partys Confidential Information or intellectual property infringement.

Confidential Information and Use of Third Parties

21. Confidential Information: Each Party shall hold in confidence information received from the other

Party that is designated confidential or proprietary (Confidential Information) for the Term and a period of two years thereafter. The Parties agree that Confidential Information shall include, but not limited to the pricing and terms and conditions of this Agreement, any proposals or requests for proposals and non-public information relating to the disclosing Partys technology, business affairs and marketing or sales plans. Neither Party shall disclose Confidential Information to any third party or use Confidential Information for any purpose other than as specified in this Agreement. The Parties may disclose Confidential Information to their agents that have a need to know under this Agreement and are bound by non-disclosure obligations that are substantially similar to those set forth in this Agreement. Customers agents are subject to the additional requirements set forth in the Customers Use of Third Parties section below. Customer must obtain VerizonWireless written permission prior to disclosing any VerizonWireless Confidential Information to any direct competitor of VerizonWireless. 21.1. General Exclusions: The foregoing restrictions shall not apply to information to the extent that it: (a) is or becomes publicly available through no act or omission of the receiving Party; (b) was already in the lawful possession of the receiving Party without an obligation of confidentiality; (c) is lawfully disclosed to the receiving Party by a third party without restriction; (d) is required to be disclosed by subpoena or other legal process, limited to the extent required by the terms of such subpoena or other legal process; (e) is approved in writing by the disclosing Party for further disclosure; (f ) is independently developed without reference to the Confidential Information and is so documented by the receiving Party; or (g) is required to port telephone numbers. VerizonWireless shall not be deemed to have received Customer Confidential Information solely by virtue of the fact that Customer receives, transmits, obtains or otherwise exchanges such information through the use of the Wireless Service, or a VerizonWireless service to Customer involves the hosting, transport or other similar handling of such information.

21.2. Permitted Usage and Disclosure of Confidential Information: Nothing contained herein shall prevent: (a) either Party from using or disclosing Confidential Information for the purposes of (i) soliciting Customers employees to purchase Wireless Service and Equipment under this Agreement and to facilitate parent/affiliate participation under this Agreement; or (ii) disclosing general information about this Agreement in limited internal announcements to its employees; or (b) VerizonWireless from using or disclosing Customer usage information for the purpose of providing services under this Agreement. 21.3. Publicity: Customer agrees that VerizonWireless may refer to the Customer or this Agreement in connection with any advertising, promotion, press release or publication only if the Customer consents in writing prior to each such usage. 22. Customers Use of Third Parties: Customer may employ third parties to make purchases, make Modifications, act as an Authorized Contact or perform other telecommunications management services under this Agreement subject to the following: (a) Customer must notify VerizonWireless in writing prior to use of a third party and identify the scope of such third partys authority; (b) Customer grants VerizonWireless permission to disclose to such third party any information relating to the Agreement or Customers account(s); (c) such third party must be bound by confidentiality obligations that are substantially similar to those in this Agreement; (d) VerizonWireless reserves the right to require such third party to enter into a non-disclosure agreement with VerizonWireless; and (e) any right to terminate this Agreement shall remain solely with Customer. Consent by VerizonWireless to employ a third party to make Modifications shall not constitute specific authorization of such Modifications.

conditions, cell site availability, Equipment or its installation, governmental regulations, system limitations, maintenance or other conditions or activities affecting Wireless Service operation. Wireless Service and/or features may not be available in all areas. Wireless Service is only available within each applicable plan rate and coverage area, within the operating range of the wireless systems, and with Equipment available to VerizonWireless customers. 24. Enhancement of Wireless Service: Due to regulatory provisions regarding VerizonWireless network licenses, Customer shall obtain VerizonWireless prior approval and written agreement before it may install, deploy or use any regeneration equipment or similar mechanism (for example, a repeater) to originate, amplify, enhance, retransmit or regenerate Wireless Service. VerizonWireless may terminate lines and, upon Legal Notice as set forth in the Legal Notices section below, may terminate this Agreement and pursue any other available remedies if Customer violates this section. 25. Use of Wireless Service and Equipment: In order to protect the VerizonWireless network, operations and other customers, VerizonWireless may suspend or terminate service to affected lines if the Corporate Subscriber uses the Wireless Service or Equipment: (a) in an illegal or unauthorized manner (including spamming or other abusive messaging); (b) in a manner prohibited by the applicable plan; or (c) in a manner that has an adverse impact on VerizonWireless network, operations or customers. If Customer continues using the Wireless Service in such a manner, VerizonWireless may deny activation to new lines or, upon Legal Notice as set forth in the Legal Notices section below, may terminate this Agreement.

or (b) a successor in interest of all or substantially all of the assets, stock or businesses of the assigning Party. Neither Party may assign its rights or delegate its duties under this Agreement to any other entity without the prior written consent of the other Party, which shall not be unreasonably withheld, delayed or conditioned. Customer may not assign its rights or delegate its duties under this Agreement to any direct competitor of VerizonWireless without the prior written consent of VerizonWireless. Subject to the provisions of this section, this Agreement shall inure to the benefit of and be binding upon the respective successors and assigns, if any, of the Parties hereto. 27. Force Majeure: VerizonWireless performance hereunder shall be excused if caused by failure of a third-party wireless or telecommunications provider serving a particular area, power failure, national emergency, interference by any governmental agency, acts of God, strikes, other labor disturbance, severe weather conditions, fire, terrorism, riots, war, earthquakes or any other causes beyond VerizonWireless reasonable control. 28. Trial Products or Services: The terms and conditions of this Agreement shall apply to any trial products or services that may be provided to Customer by VerizonWireless, unless expressly superseded by a written agreement relating to such trial. Customer may be responsible for unreturned or damaged trial products. 29. Legal Notices: Unless otherwise stated herein, Legal Notices required under this Agreement shall be in writing and shall be valid and sufficient if dispatched by: (a) registered or certified mail, postage prepaid, in any U.S. post office; (b) hand delivery; or (c) nationally recognized express courier. Such Legal Notice shall be deemed effective upon delivery to the address(es) designated on the cover page of this Agreement by each Party (as may be updated in writing from time to time). Legal Notice to Customer may be made to Customers designated Authorized Contact(s). All other notices and communications may be made via mail to the billing address on the account, email and/or message with Customers monthly bill.

30. Governing Law, Venue and Jurisdiction: The validity, construction and performance of this Agreement and any dispute resolution in accordance with the Dispute Resolution section above shall be governed and interpreted in accordance with the laws of the State of New York, without reference to its conflict of laws or other rules that would require the application of the laws of another jurisdiction. Each Party submits to personal jurisdiction exclusively in New York, New York, and waives all objections to a New York venue. 31. Counterparts and Admissibility of Copies: This Agreement may be executed in counterparts each of which when executed by the requisite Parties shall be deemed to be a complete original Agreement. An electronic or facsimile copy of the executed Agreement or counterpart shall be deemed, and shall have the same legal force and effect as, an original document. 32. No Waiver: Any forbearance or delay on the part of either Party in enforcing any rights under this Agreement shall not be construed as a waiver of such rights. No terms of this Agreement shall be waived unless expressly waived in writing. 33. Severability: If any provision of this Agreement is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, the remaining provisions of this Agreement shall remain in full force and effect. 34. Survival: Termination of this Agreement shall not affect either Partys accrued rights or obligations under this Agreement as they exist at the time of termination, or any rights or obligations that either expressly or by implication continue after this Agreement has ended. 35. Entire Agreement: This Agreement and any attachments, the terms and conditions of any plans, services or features (collectively Plans for the purpose of this section only), or Equipment activated by Customer or its Corporate Subscribers, constitute the entire agreement between the Parties with respect to the subject matter. Customer agrees to refer to verizonwireless.com/B2Bresources

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Miscellaneous
26. Assignment: Provided an assignee possesses the financial and operational capabilities to perform under this Agreement and agrees to assume and fully discharge all of the duties and obligations of the assignor arising under this Agreement, either Party may assign this Agreement in its entirety, without the other Partys consent, to either of the following: (a) any parent, subsidiary or affiliate entity;

Availability and General Provisions of Wireless Service

23. Wireless Service Availability: Wireless Service uses radio technologies and is subject to transmission and service area limitations, interruptions and dropped calls, caused by atmospheric, topographical or environmental

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for current information about Plans and Equipment. The terms and conditions of this Agreement shall prevail over any conflicting terms and conditions of a Plan. However, if such terms and conditions are specific to that Plan, then those terms and conditions shall prevail for any lines activated on that Plan. Except for the activation of Plans or Equipment, this Agreement shall not be amended or modified without specific written agreement signed by both Parties. In no event shall any terms and conditions be added or modified by purchase order. This Agreement supersedes all prior agreements for the provision of Wireless Service and Equipment between Customer and Verizon Wireless.

Regulatory Disclosures
Customer Consent to Use CPNI: VerizonWireless and its affiliates (the Verizon Companies) need Customers permission to share among themselves information about Customer. The Federal Communications Commission (FCC) and the State of Arizona require VerizonWireless to protect certain information that is made available to it solely by virtue of Customers relationship with it. This information is known as Customer Proprietary Network Information (CPNI), and it includes information relating to the quantity, technical configuration, type, destination, location and amount of use of Customers telecommunications services purchased (including specific calls Customer makes and receives) and related local and toll billing information. CPNI does not include subscriber lists or published information (listed or unlisted) such as Customers name, telephone number and address; such information is not subject to the CPNI rules use limitations. VerizonWireless acknowledges Customer has a right under federal and state law to protect the confidentiality of Customers CPNI, and to direct the Verizon Companies not to use Customers CPNI or to limit use, disclosure of and access to it, and the Verizon Companies have a duty to comply with the limitations Customer designates. By its signature on this Agreement, Customer grants VerizonWireless permission to use,

to permit access to and to disclose Customers CPNI to the Verizon Companies and to their agents, contractors and partners, for the purpose of offering Customer any and all products and services available from the Verizon Companies, including those that differ from what Customer currently buys from the Verizon Companies. Customer has a right to disapprove of these uses of CPNI, and may withdraw or limit this consent at any time by notifying VerizonWireless in writing, either by faxing VerizonWireless at 1.866.745.4661 or by emailing VerizonWireless at [email protected]. Customers consent will remain valid until VerizonWireless receives such a notice withdrawing consent. Customers refusal or withdrawal of consent will not affect the provision of services to which Customer subscribes. Export Control: Customer acknowledges that the export, import, and use of certain hardware, software, and technological data provided under this Agreement is regulated by the United States and other governments and agrees to comply with all applicable laws and regulations, including the U.S. Export Administration Act, the regulations promulgated thereunder by the U.S. Department of Commerce, and any other applicable laws or regulations. Customer agrees that the Equipment or Wireless Service will not be used in or accessed by a national of Cuba, Iran, North Korea, Sudan, Syria or any other sanctioned or embargoed country or its nationals. If Customer chooses to access or use the Equipment or Wireless Service or any website or portal maintained by VerizonWireless from locations outside the United States, Customer does so on its own initiative and will be solely responsible for compliance with all applicable local use controls, laws and regulations, including those relating to the transmission of technical data exported from or imported to the United States or the country in which Customer resides. Customer acknowledges that VerizonWireless has made no representations concerning the appropriateness or availability of the content on the sites or portals accessed in locations outside

the United States, and accessing same from locations where their contents are illegal is prohibited. Service Programming Code: Equipment provided by VerizonWireless can be reprogrammed for use with another wireless carrier network by entering a service programming code. The default service programming code on VerizonWireless equipment is 000000. VerizonWireless in no way guarantees that such Equipment will be capable of being reprogrammed for use with another wireless carrier network after the service programming code is entered, or that another wireless carrier will accept Equipment for use on its network. Default service programming codes are not applicable to prepay, GSM or data-only Equipment.

2) Night & Weekend 3) Anytime Allowance National Mobile to Mobile Calling/ Friends & Family National Mobile to Mobile Calling/Friends & Family is not available: (i) to customers whose wireless exchange restricts the delivery of Caller ID; (ii) with fixed wireless devices with usage substantially from a single cell site; (iii) if Call Forwarding or No Answer/Busy Transfer features are activated; (iv) for data usage, including Push to Talk calls, Picture Messaging or Video Messaging; (v) for calls to check your Voice Mail; (vi) for calls to VerizonWireless customers using any of the Global services; (vii) in those areas of Louisiana and Mississippi where your phones roaming indicator flashes; and (viii) for incoming calls if Caller ID is not present or Caller ID Block is initiated. Text, Picture, Video and Voice Messaging Pictures and Video: Check out verizonwireless.com/picture for the Picture and Video Messaging User Agreement. Keep in mind that if you cancel a picture or video message after pressing SEND , partial content may be delivered. You can control receipt of picture and video messages using the prompt mode feature on your phone. Mobile Broadband Plans: Text Messaging available at standard rates. For PC Card, ExpressCard, USB Modem, Mobile Hotspot, Mobile Broadband Built-In notebook/ netbook, and tablet devices, if you dont utilize VZAccess Manager (or an SMS-capable connection manager), you will be billed for text messages that are sent to you, but you will not be able to receive them. When using a Mobile Hotspot, you must be connected via the provided USB cable to receive text messages; if you are connected via Wi-Fi, you will be billed for text messages that are sent to you, but you will not receive them. Text Messaging Block is available upon request. Share Option Share Option is available to businesses with a minimum of five (5) Nationwide for Business or Nationwide Voice & Email Plans for Business lines on the same account. The Monthly Anytime Minutes of all lines on an account will be aggregated, and then allocated first to the line with the highest anytime minute usage, and then to the line with the next highest usage and so on. Push to Talk Push to Talk calls take place between Verizon Wireless Push to Talk subscribers only. The Push to Talk feature can be added to plans with a monthly access fee of $3499 or higher. Best Performance: For the best Push to Talk performance, all callers on a Push to Talk session must have a device that supports EV-DO Rev. A and receive EV-DO service. A Push to Talk call is terminated by pressing END or after 10 seconds of inactivity. General Use: While you are on a Push to

Talk call, voice calls will go directly to Voice Mail. When you are on a voice call, you cant receive a Push to Talk call. You cant prevent others from adding your number to their Push to Talk contact list. Only one person at a time can speak during Push to Talk calls. When you use your phone keypad to make a Push to Talk call, you must enter the 10-digit phone number of the called party. Presence information may not be available for all Push to Talk contacts. The accuracy of presence information may be affected by the network registration status of a Push to Talk contact. You cant use your Push to Talk service for any applications that tether your phone to computers or other devices for any purpose. Data Plans and Features: Content and Internet Access Many services and applications offered through your device may be provided by third parties. Before you use, link to or download a service provided by a third party, or an application such as a nonVerizonWireless location-based GPS-type service, chat room, marketplace or social network from your device, you should review the terms of such service or application and applicable privacy policy. Personal information you submit may be read, collected or used by the service or application provider and/or other users of those forums. VerizonWireless is not responsible for any information, content or services you access, download or use. You are responsible for maintaining virus and other Internet security protections when accessing service. For additional information, visit the Verizon Content Policy at http://responsibility.verizon.com/contentpolicy Data Plans and Features We are implementing optimization and transcoding technologies in our network to transmit data files in a more efficient manner to allow available network capacity to benefit the greatest number of users. These techniques include caching less data, using less capacity, and sizing the video more appropriately for the device. The optimization process is agnostic to the content itself and to the website that provides it. While we invest much effort to avoid changing text, image, and video files in the compression process and while any change to the file is likely to be indiscernible, the optimization process may minimally impact the appearance of the file as displayed on your device. For a further, more detailed explanation of these techniques, please visit verizonwireless.com/ vzwoptimization. Verizon Wireless strives to provide customers the best experience when using our network, a shared resource among tens of millions of customers. To help achieve this, if you use an extraordinary amount of data and fall within the top 5% of Verizon Wireless data users we may reduce your data throughput speeds

Important Information
The services described in this brochure are subject to the following terms and conditions, as applicable. Credit approval required. Billing, shipping and end-user address must be within an area where VerizonWireless is licensed and provides service. VerizonWireless is not responsible for third-party content you encounter using these services. Want to block access to certain content? Set up Content Filters at verizonwireless.com/ myverizon or call Customer Service to block any lines on your account from using Mobile Web, Get It Now/Media Center, Messaging, VCAST and certain international services. When you call someone, his or her phone may show your name and wireless phone number. If you want to block this Caller ID, dial *67 before each call, or order per-line call blocking (just dial *82 to unblock) where available. You cant block Caller ID for some of the numbers you may call, such as toll-free numbers. Nationwide, Nationwide Plus Canada and Nationwide Plus Mexico Plans Limited Mobile to Mobile Calling with Limited Night & Weekend Does your Plan have limited Mobile to Mobile Calling and limited Night & Weekend allowances? If so, then when you make a Mobile to Mobile call during Night & Weekend hours, your allowance minutes will be used in the following order: 1) Mobile to Mobile Calling

periodically for the remainder of your then current and immediately following billing cycle to ensure high quality network performance for other users at locations and times of peak demand. Our proactive management of the Verizon Wireless network is designed to ensure that the remaining 95% of data customers arent negatively affected by the inordinate data consumption of just a few users. If you download an audio or video file, the file may be downloaded in sections or in its entirety; data charges will apply to the portion downloaded, regardless of whether you listen to or watch all of it. You may access and monitor your own data usage during a particular billing period, including during the Return Period under your Worry Free Guarantee, by accessing MyVerizon online or by contacting Customer Service. Data sessions automatically terminate after 24 hours of activity. Data session is inactive when no data is being transferred. Data session may seem inactive while data is actively being transferred to the device, or may seem active when it is actually cached and not transferring data. Please note that certain applications or widgets on smartphones periodically send and receive data in the background, without any action by the user. This incidental data use will be billed according to your data package. Third-party applications may automatically reinitiate data sessions without your pressing or clicking the SEND or connect button. Data Plans and Features: Permitted Uses You can use our Data Plans and Features for accessing the Internet and for such things as: (i) Internet browsing; (ii) email; (iii) intranet access (including accessing corporate intranets, email and individual productivity applications made available by your company); (iv) uploading, downloading and streaming of audio, video and games; and (v) Voice over Internet Protocol (VoIP).

smartphone solutions broadband global services voice plans & features important information

Check Approximate Data Usage You can check your approximate unbilled monthly data usage for your Mobile Broadband device through the following options: VZAccess Manager Usage button My Verizon or My Business Account Have your Mobile Broadband device wireless number available and call 1.800.922.0204 Prepaid Mobile Broadband customers can check usage through the VZAccess Manager Usage button or by calling 1.800.786.8419 Once Prepaid Mobile Broadband allowance or expiration is reached, any session that is in progress will end and any content that is being sent or received may be lost. For expirations, day = 24 hours, week = 7 days, month = 30 days.
verizonwireless.com/business

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Approximate Data Usage Examples (actual file sizes vary) Activity Type By occurrences per month/day Email (1 text page without attachments) Word Document (5 text pages) Typical Web Page Lookup Digital Photo (low resolution) PowerPoint Presentation (20 pages light graphics) Digital Photo (high resolution 10 MP jpeg) Software Updates (Windows OS) 10 KB 70 KB 400 KB1 500 KB 3 MB 5 MB 200500 MB Approx. Size

By hours/minutes per month/day 3G Voice Call2 (VoIP) 4G Voice Call2 (VoIP) 3G Voice Call with Video2 (VoIP) 4G Voice Call with Video2 (VoIP) 3G Video Streaming2 (TV Shows, Movies std. def.) 4G Video Streaming2 (TV Shows, Movies std. def.) 4G Video Streaming (TV Shows, Movies high def. 720p)
1 2

20 MB/hour 45 MB/hour 75 MB/hour 260 MB/ hour 260 MB/ hour 650 MB/ hour 2 GB/hour

Can exceed 2 MB with graphically intense pages or with video. 4G/3G variations are due to content providers who automatically determine quality of service based on your data speeds.

Data transfer amounts will vary based on application. Downloads that buffer, such as streaming music and video, will bill for all of the data that has been downloaded, even though you may not have listened to or watched the entire download. Please regularly check and manage your usage. Mobile Broadband/CDMA Data Roaming (Monthly Plans) Data usage within the Canada Rate and Coverage Area will be billed at $0.002/KB or $205/MB.

Data usage within the Mexico Rate and Coverage Area will be billed at $0.005/KB or $512/MB. Data usage in other available countries will be billed at a rate of $0.02/KB or $2048/MB. You must add International Eligibility to your account to roam in many destinations. Visit verizonwireless.com/naroaming 3G not available everywhere while roaming. Data Plans and Features: Prohibited Uses You may not use our Data Plans and Features for illegal purposes or purposes that infringe upon others intellectual property rights, or in a manner that interferes with other users service; that violates trade and economic sanctions and prohibitions as promulgated by the departments of Commerce, Treasury or any other U.S. government agency; that interferes with the networks ability to fairly allocate capacity among users or that otherwise degrades service quality for other users. Examples of prohibited usage include: (i) server devices or host computer applications that are broadcast to multiple servers or recipients such that they could enable bots or similar routines (as set forth in more detail in (ii) below) or otherwise degrade network capacity or functionality; (ii) auto-responders, cancel-bots, or similar automated or manual routines that generate amounts of net traffic that could disrupt net user groups or email use by others; (iii) generating spam or unsolicited commercial or bulk email (or activities that facilitate the dissemination of such email); (iv) any activity that adversely affects the ability of other users or systems to use either VerizonWireless services or the Internet-based resources of others, including the generation or dissemination of viruses, malware or denial of service attacks; (v) accessing, or attempting to access without authority, the information, accounts or devices of others, or to penetrate, or attempt to penetrate, VerizonWireless or another entitys network or systems; or (vi) running software or other devices that maintain continuous active Internet connections when a computers connection would otherwise be idle, or keep alive functions, unless they adhere to VerizonWireless requirements for such usage, which may be changed from time to time. Customers who do not have dedicated Mobile Broadband devices cannot tether other devices to laptops or personal computers for use as wireless modems unless they subscribe to Mobile Broadband Connect. We further reserve the right to take measures to protect our network and other users from harm, compromised capacity or degradation in performance. These measures may impact your service, and we reserve the right to deny, modify or terminate service, with or without notice, to anyone we believe is using Data Plans

or Features in a manner that adversely impacts our network. We may monitor your compliance, or other subscribers compliance, with these terms and conditions, but we will not monitor the content of your communications except as otherwise expressly permitted or required by law. [See verizonwireless.com/privacy] Mobile Email (including GlobalEmail), Email and Web for BlackBerry/ Smartphones Mobile Email and Email and Web for BlackBerry/Smartphones subscribers cannot (i) access the Internet, intranets or other data networks except as the devices native applications and capabilities permit, unless they subscribe to Mobile Broadband Connect; or (ii) use any application that tethers their device to laptops or personal computers other than for use of the Wireless Sync, Good or BlackBerry solutions (if applicable) unless they subscribe to Mobile Broadband Connect. International Eligibility International Eligibility requires a minimum payment history and credit approval; a contract term and security deposit may also be required. Failure to maintain these requirements may result in suspension of International Eligibility without notice. You can remove International Eligibility at any time by calling Customer Service. You are responsible for any unauthorized use of your SIM Card and will safeguard security codes. Upon termination of service, destroy your SIM Card. See verizonwireless.com/global for details. International Long Distance You need International Eligibility to make international calls to most countries, but you can make calls to some North American destinations without it. Additional surcharges may apply when calling certain countries; see verizonwireless.com/global for details. International Roaming Some services, such as premium text messaging, directory assistance, entertainment lines and third-party services, may be available, and charges for these services will be billed (along with applicable toll charges) in addition to roaming rates. Message-waiting-indicator service is not available where Text Messaging is not available. When using GlobalAccess, Global Phone, or GlobalEmail services, or if you subscribe to a Nationwide Plus Canada or Nationwide Plus Mexico Plan, and youre roaming near country borders, calls may be carried by a cell site located in a neighboring country and billed at that countrys rates. Verizon Wireless will terminate your service for good cause if less than half of your voice or data usage over three consecutive billing cycles is on the Verizon Wireless National Enhanced Services Rate and Coverage Area. Group Communication By creating a group through Group Communication, you agree to act as the administrator and to take responsibility to

moderate the group (including all conduct of your group members through call, text, or voice messages). If someone reports any content as illegal, infringing or otherwise inappropriate, you will be responsible for taking such action to remediate the issue. Content Filters The default setting is Filter Off. Currently, Content Filters can filter video clips available through V CAST Video, websites accessible through most wireless devices, Apps accessible through V CAST Apps, short code-based messaging campaigns and Explicit labeled music on V CAST Music and Song ID. Content from other sources, including Get It Now/Media Center, is not filtered at this time. Other limitations apply. Visit verizonwireless.com/ contentfilters or call 1.800.922.0204 for additional information. VZ Navigator Do not attempt to enter or change information while driving. Traffic features are limited to major roadways in certain areas only. Accuracy and completeness of information is not guaranteed. VZ Navigator Global Vz Navigator Global isnt available in every country (in English or Spanish) and doesnt include all of the features currently available through VzNavigator. When you send messages or place calls using VzNavigator Global, you will be charged standard international rates per your Plan, feature and/or bundle. Get It Now/Media Center and V CAST Apps You will be responsible for all charges incurred until the Apps are deleted from your account, even if you lose or replace your phone, block Get It Now/Media Center/V CAST Apps on your phone or your account is suspended. You agree: (1) to use Apps only on the phone to which they are downloaded, even if downloaded pursuant to an unlimited or other long-term subscription, unless transfers to replacement phones are explicitly permitted by Verizon Wireless; (2) not to (i) harass, offend, threaten, embarrass, distress or invade the privacy of any individual or entity; (ii) provide false information or impersonate another person; and/or (iii) take any action that infringes upon any third partys copyright, trademark, patent or other intellectual property right(s); and (3) to the license agreement, if any, between you and each app developer. Messaging Programs Messaging programs use unique five- or six-digit numbers, called short codes. They are sponsored by third parties, and the programs and opt-in requirements vary. Short codes, whether sent or received, may be subject to standard messaging charges. Some programs may also charge additional premium fees (Premium Messaging

Programs), the amount and billing frequency of which will be disclosed at time of opt-in and billed on your VerizonWireless bill. To opt out at any time, send the words CANCEL, END, QUIT, STOP or UNSUBSCRIBE to the applicable short code. To get more information, including contact details for the third-party sponsor, send the word HELP to the short code. Some programs may be subject to additional terms and conditions. Attention, Parents and Account Owners: It is important to remember that users may opt in to Premium Messaging Programs and incur charges. If you dont want a user on your account to opt in to such programs, you may block all Premium Messaging Programs by going to verizonwireless.com/myverizon and selecting My Services > Parental Controls > Usage Controls > Service Blocks > Block Premium Messaging. Block Premium Messaging will cancel all current Premium Messaging Programs at the time the blocking feature is activated. No credits or pro-rating will be applied. Verizon Wireless Roadside Assistance Verizon Wireless Roadside Assistance service is available for legally registered light passenger vehicles (e.g., sedans, coupes, motorcycles, convertibles, SUVs, light-duty pickups, etc.). Coverage does not include service of any kind on vehicles used for commercial purposes or using dealer tags. For single lines, you can only make four calls a year for Verizon Wireless Roadside Assistance service. The $5 Family SharePlan Roadside Assistance option is not available for business lines or accounts. Verizon Wireless Roadside Assistance services are provided by Signature Motor Club, Inc. (in California, Signature Motor Club of California, Inc.), subsidiaries of Allstate Enterprises, LLC, an independent company contracted to provide roadside assistance to VerizonWireless customers. You can receive Verizon Wireless Roadside Assistance service two days after the feature is added. Plan and Feature Discounts Verizon Wireless offers monthly access discounts on eligible plans and features, as well as corporate-only plans and equipment pricing, to qualifying businesses. If you are not a business customer, you may be able to receive a monthly access discount based on where you work or through an organization with which you are affiliated. Unless otherwise noted, plans $3499 or higher and data features $2499 or higher when added to such plans are eligible for discounts. Unlimited Anytime Minute Plans and secondary lines on Nationwide Family SharePlan, Nationwide 65 Plus Plan and Nationwide Small Business SharePlan and, except for business customers, Mobile Broadband Plans are not eligible for discounts. Please speak with a Verizon Wireless Sales Representative, or your organizations telecom administrator,

for more information about discounts you may be eligible for. For information about our business programs, please speak to a Verizon Wireless Business Specialist or call 1.800.VZW.4BIZ.

smartphone solutions broadband global services voice plans & features important information

Account Manager
Sharing Your Account Access Adding an Account Manager gives another person authority to manage your account. Account Managers can perform all transactions except for the following: Change account password Add/change Account Manager

Wireless Safety & Assistance

Important Information on Radio Frequency Emissions and Responsible Driving You can find important and useful information on Radio Frequency Emissions and Responsible Driving in your Quick Reference Guide, in our stores, in the Important Consumer Information brochure included in your equipment box, and on our website. Visit verizonwireless.com and click on the links at the bottom of the homepage. Location Information Your wireless device can determine its (and your) physical, geographical location (Location Information) and can associate Location Information with other data. Additionally, certain applications, services and programs are capable of accessing, collecting, storing and using Location Information and disclosing Location Information to others. You should use caution when determining whether or not Location Information should be made available to others and you should review any applicable thirdparty privacy policies before providing access. To limit potential unauthorized access to your Location Information, VerizonWireless phones are preset to E911 only, which will only allow emergency response personnel to locate you if you dial 911 from your phone. Other wireless devices (such as Broadband Data Cards or devices without a keypad or user interface) may or may not have such limitations and location settings available. By enabling location settings you are permitting third-party access to Location Information through software, widgets or peripheral components you choose to download, add or attach to your wireless device or through web access, messaging capabilities or other means and you are authorizing VerizonWireless to collect, use and disclose your Location Information as appropriate to provide you with any location services that you enabled. Toll-Free Calls and Emergency Services Calls to 800, 855, 866, 877 and 888 numbers are toll-free; however, you will be billed for airtime. The exceptions are calls to VerizonWireless Customer Service and

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Technical Support (press *611 SEND from your wireless phone) and emergency calls (911), which are toll- and airtime-free. 911 Emergency Assistance: 911 SEND (toll- and airtime-free from your wireless phone). All calls to *611 or 911 are included in your plan. Fraud Prevention VerizonWireless wants to protect your privacy and works hard to prevent unauthorized phone usage or fraud. Wireless phone numbers and calls are capable of being intercepted by someone with specialized equipment. We use anti-fraud technology to make fraudulent calling very difficult, particularly on digital calls. When roaming in some areas outside our network, you may still need to enter a PIN code before you can place calls. If you did not receive a PIN code when you enrolled for service, and you need one, please call Customer Service. FCC Rules and Regulations The Federal Communications Commission (FCC) requires that wireless phones be operated in accordance with FCC rules and regulations and under supervision of the licensee. Security Deposit You may have been asked to leave a security deposit at the time you activated your wireless service. You are eligible to receive your security deposit back at the end of one year of uninterrupted service, or upon termination of your service. Your deposit will automatically be refunded after one year, including interest, provided that you have kept your account in good standing (this means that you paid your bill continuously for one year in a timely manner). This refund may take up to three billing cycles to be processed. Should you be disconnected at any time during the first year for lack of payment, you forfeit any interest accrued during that time frame. If you terminate your service, but have not paid your final bill, the deposit will be applied to your account, and you will receive any remaining funds. If your service is terminated after the initial 14-day return and exchange period but before the end of your minimum term, your deposit will be applied against the Early Termination Fee in addition to any outstanding balance before a check is processed. Connecticut Customers Only If you have any questions about your bill or concerns about your service, please call Customer Service at 1.800.922.0204 or dial *611 from your wireless phone. If we cannot resolve your issue, you have the option of contacting the Department of Public Utility Control (DPUC): Online: Phone: Mail: www.state.ct.us/dpuc 1.866.381.2355 Connecticut DPUC 10 Franklin Square New Britain, CT 06051

You can try out our service for 14 days.

Please see Return and Service Termination section under the Return & Exchange Policy below for complete details.

Return & Exchange Policy

(for purchases from VerizonWireless)

Wireless Device/Accessory Return Policy You may return or exchange wireless devices and accessories purchased from VerizonWireless within 14 days of purchase. A restocking fee of $35 ($70 for netbooks and tablets) applies to any return or exchange of a wireless device (excluding Hawaii). This return and exchange policy does not apply to customers who have purchased a Prepaid Plan. Business and Government customers: The terms and conditions of the Return & Exchange Policy, including the return period, may vary by contract. Please contact your VerizonWireless Account Manager or refer to your contract to determine the applicable terms and conditions. Returning your merchandise does not automatically terminate your service. You must call Customer Service to cancel service. Exchange New Merchandise You are permitted to make one exchange. To make an exchange, return the merchandise (including device, charger, battery, instructions and any other components) in the ORIGINAL box. All merchandise must be in like-new condition and accompanied by the original receipt. Shipping charges may apply to exchange merchandise sent to you by VerizonWireless. Return and Service Termination You may terminate service for any reason within 14 days of activation. If you purchased a wireless device at a promotional price at the time of activation, you must return that wireless device within the device return period to avoid being assessed an Early Termination Fee of $175, or $350 if you purchased an Advanced Device. You will remain responsible for your Activation Fee unless you terminate service within three days of activation. You will also be responsible for all applicable usage fees, prorated access charges, taxes, surcharges or other charges that accrued to your account through the termination date. If you paid a security deposit, it may take between 30 and 60 days to process the return of your security deposit. The charges for any service used on the account before the service termination date may be applied against your security deposit. If you cancel your service after the 14-day period, but prior to the expiration of your minimum term, you will be responsible for all

of the above-mentioned charges, including the Early Termination Fee. If you return your merchandise, even by mistake, after the return period, you will not receive a refund and the merchandise you returned will not be returned to you. At our discretion, we may decline your return or charge you a fee for a missing item, or for items that we determine are damaged or require service. If you return and we accept your merchandise within the return period, we will refund your purchase price, subject to the restocking fee. If you return a wireless device without a UPC on the box, the amount of the refund will be reduced by the amount of any mail-in rebate that was available for the wireless device at the time of purchase. Purchases made by cash or check, credit card or gift card will be refunded by check, credit card or gift card, respectively. If you received your merchandise through a Buy One, Get One Free or similar offer, both items must be returned in order to receive a refund. For exchanges for the same merchandise make and model, only the item to be exchanged needs to be returned. Opened software purchased separately may be exchanged only for the exact same item at a VerizonWireless Communications Store and may not be returned for refund. Before returning or exchanging any wireless device or accessory that has data in its memory, please transfer all data you wish to retain to another file source. Once the wireless device or accessory is returned, your data cannot be recovered. Because the FCC requires that nearly all wireless devices on a carriers network have GPS capability, VerizonWireless does not allow non-GPS wireless devices to be activated on our network. If you upgrade from a nonGPS-capable wireless device to a GPS-capable wireless device and then return it within the return period, VerizonWireless will not allow the nonGPS-capable wireless device back on our network. We will, however, allow you to exchange your new wireless device for another GPS-capable wireless device that will meet your needs, subject to the restocking fee. If you purchased your merchandise online or by phone, please follow the return instructions in your package. If you purchased your merchandise in a VerizonWireless store, you can return it to any VerizonWireless store. Please visit verizonwireless.com/returninstructions for more details.
Experiencing a problem with your device?

the problem while youre on the line and the problem is caused by a manufacturing defect within the first year you own the device, well send you a Certified Like-New Replacement (either a like unit or one of comparable quality) right to your door. Certified Like-New Replacements will carry the remaining warranty period from the original wireless device, or 90 days, whichever is greater. Once you receive your replacement device, you must return your defective device within 5 days. If you do not return your defective device or if you return a device that has been subjected to neglect, misuse, liquid damage, or unreasonable wear and tear, you will be charged up to the full retail price of your replacement device, which may be in excess of $500. These policies do not limit or supersede any existing manufacturers warranties. This program may be considered to be a warranty or service contract in certain states. In these states, please refer to the Extended Limited Warranty or Service Contract information below. You have 30 days from the date of activation of a new or Certified PreOwned wireless device to enroll in Total Equipment Coverage, Wireless Phone Protection or Extended Warranty. Please see verizonwireless.com/equipmentprotection for details.

Extended Limited Warranty or Service Contract

(Important Information for Customers Who Enroll in the Extended Limited Warranty or Service Contract) I. Service Contract or Extended Limited Warranty: IF YOU PURCHASED YOUR DEVICE, AS STATED ON THE RECEIPT, IN ALABAMA, CALIFORNIA, HAWAII, KENTUCKY, ILLINOIS, NEVADA, NEW YORK, OKLAHOMA, OREGON, SOUTH CAROLINA, TEXAS, VERMONT, WASHINGTON OR WYOMING, THIS DOCUMENT IS A SERVICE CONTRACT. OTHERWISE, IT IS AN EXTENDED LIMITED WARRANTY. II. Fee: You will be billed a monthly charge in the amount of $199, in advance, to receive this Warranty or Service Contract. If you purchase this protection as a part of the VerizonWireless Total Equipment Coverage package, you will be billed $199 (Advanced Devices) or $150 (Phones). The fee is based on your equipment protection program and/or price plan. If, during the term of this agreement, you change your price plan or protection program, the fee may be increased. III. What This Agreement Covers: A. COVERAGE IF IT IS AN EXTENDED LIMITED WARRANTY: 1. VerizonWireless warrants your individually owned wireless device

If youre having a problem with your wireless device, just contact VerizonWireless toll-free at 1.866.406.5154 from a landline phone. Well diagnose the issue with you right over the phone. If we cant resolve

(hereinafter the Product) against defects in material and workmanship under normal use and service. THIS WARRANTY COVERS THE WIRELESS DEVICE ONLY AND NOT ITS ACCESSORIES OR BATTERY, INCLUDING THOSE CONTAINED WITHIN THE ORIGINAL PACKAGE. 2. At its option, VerizonWireless will replace the Product during the warranty period at no charge, as long as you return it in accordance with the terms of this Warranty to a VerizonWireless Communications Store or other location specified by VerizonWireless. The replacement device may be a new or reconditioned device of equal or comparable value to the Product. Non-original manufacturers parts may be used in reconditioned devices. All Products returned to VerizonWireless shall become the property of VerizonWireless. B. COVERAGE IF IT IS A SERVICE CONTRACT: If there is a defect (including pre-existing) in the material and/or workmanship of your individually owned wireless device (hereinafter the Product), and the Product has been subject only to normal use and service, VerizonWireless agrees to replace the Product at no charge, as long as you return it in accordance with the terms of this Service Contract to a VerizonWireless Communications Store or another location specified by VerizonWireless. The replacement device may be a new or reconditioned device of equal or comparable value to the Product. Non-original manufacturers parts may be used in reconditioned devices. All Products replaced by VerizonWireless shall become the property of VerizonWireless. THIS SERVICE CONTRACT COVERS THE WIRELESS DEVICE ONLY AND NOT ITS ACCESSORIES OR BATTERY, INCLUDING THOSE CONTAINED WITHIN THE ORIGINAL PACKAGE. IV. What This Warranty or Service Contract Does Not Cover: A. Defects or damage resulting from use of the Product in other than its normal and customary manner; B. Defects or damage from misuse, accident or neglect; C. Defects or damage from improper testing, operation, maintenance, installation, adjustment or any alteration or modification of any kind; D. Breakage or damage to antennas unless caused directly by defects in material or workmanship; E. Products disassembled or repaired in such a manner as to adversely affect

performance or prevent adequate inspection and testing to verify any warranty claim; F. Products with labels removed or illegible serial numbers; G. Defects or damage due to spills of or immersion in food or liquid; H. Scratches on all plastic surfaces and externally exposed parts resulting from normal use; and/or I. Damage resulting from normal wear and tear. V. How Long This Warranty or Service Contract Lasts: VerizonWireless will provide the warranties or benefits, described in Paragraph III, for as long as you subscribe to this program, from the date you activate service or for the duration of your continuous active service with VerizonWireless using the Product, whichever is less. Activation will be deemed to be no later than fifteen (15) days from the date of delivery of the Product to you, the owner. VI. How to Get Your Replacement Device Under This Agreement: To receive your replacement device, present your Product to any VerizonWireless Communications Store, along with your bill of sale or comparable substitute proof of sale. If you are enrolled in either the Extended Warranty or the Total Equipment Coverage program, call 1.866.406.5154 (toll free from a landline phone) and well diagnose the issue with you right over the phone. You may also visit any VerizonWireless store to diagnose and address the problem with your wireless device. VII. Your Obligations Under This Warranty or Service Contract: You must use the Product in a normal way; you must protect against further damage to the Product if there is a covered defect; you must follow the Products instruction manual.
VIII. How and When You or We May Terminate This Warranty or Service Contract: A. Subject to Paragraph VIII. B., we may terminate this Warranty or Service Contract at any time. You may terminate this Warranty or Service Contract at any time. If your wireless service with VerizonWireless is terminated or expires for any reason, you will be deemed to have terminated this Warranty or Service Contract. If you or VerizonWireless terminate this Warranty or Service Contract more than thirty (30) days after receiving this Warranty or Service Contract, you will receive a prorated refund of your monthly fee for this Warranty or Service Contract, as applicable.

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B. For residents of Georgia, this Service Contract can only be terminated by VerizonWireless for fraud, material misrepresentation or your failure to pay amounts due hereunder. For residents of Nevada, VerizonWireless may not terminate this Service Contract before the expiration of the agreed term, if the Service Contract has been in effect for seventy (70) days, except if you: (1) fail to pay an amount when due; (2) commit fraud or make a material misrepresentation in obtaining this Service Contract, or in presenting a claim; or (3) perform any act or omission or violate any condition of this Service Contract, after the effective date of this Service Contract that substantially and materially increases the service required under this Service Contract. Cancellation of this Service Contract by VerizonWireless will be effective fifteen (15) days after you receive the notice of cancellation. C. If within thirty (30) days of receiving this Warranty or Service Contract you wish to cancel service and you have not made a claim under this Warranty or Service Contract, simply notify VerizonWireless and we will refund all fees paid up to the date of termination. D. IF YOU CANCEL AS DESCRIBED IN THE IMMEDIATELY PRECEDING PARAGRAPH, VERIzONWIRELESS MUST PROVIDE YOU WITH A FULL REFUND NO LATER THAN THIRTY (30) DAYS AFTER YOU NOTIFY VERIzONWIRELESS THAT YOU WISH TO CANCEL THIS WARRANTY OR SERVICE CONTRACT. IF VERIzONWIRELESS DOES NOT REFUND YOUR MONEY DURING THIS TIME PERIOD, YOU ARE ENTITLED TO RECEIVE A REFUND IN THE AMOUNT OF WHAT YOU PAID, PLUS AN EXTRA TEN PERCENT (10%) FOR EACH MONTH IN WHICH YOUR MONEY IS NOT REFUNDED.
IX. Other Conditions: A. This Warranty or Service Contract is extended to the original subscriber buyer only and may not be assigned or transferred to subsequent subscriber buyers. This is VerizonWireless complete Warranty or Service Contract for your Product. VerizonWireless assumes no obligation or liability for additions or modifications to this Warranty or Service Contract unless made in writing and signed by an officer of VerizonWireless. If this document is a Warranty, VerizonWireless does not warrant the installation, maintenance or service of the equipment, accessories, batteries or parts. B. VerizonWireless cannot be responsible in any way under this Warranty or Service Contract for any ancillary equipment attached to or used in connection with the Product, or for

operation of the Product with any ancillary equipment. All such equipment is expressly excluded from this Warranty or Service Contract. Furthermore, VerizonWireless cannot be responsible for any damage to the Product resulting from the use of ancillary equipment not furnished by VerizonWireless for use with individually owned equipment. C. When the Product is used in conjunction with ancillary or peripheral equipment not furnished by VerizonWireless, VerizonWireless does not warrant and shall not supply service in connection with the operation of the Product/ peripheral combination, and VerizonWireless will honor no warranty or service claim where the Product is used in such a combination and it is determined by VerizonWireless that there is no fault with the Product. VerizonWireless specifically disclaims any responsibility for any damage caused in any way by the use of product accessories and peripherals (specific examples include, but are not limited to, batteries, chargers, adapters and power supplies) when such accessories and peripherals are not furnished by VerizonWireless. X. General Provisions If This Is a Warranty: A. This Warranty sets forth our responsibilities regarding the Product. Replacement of the Product, as described herein, is your exclusive remedy. THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER EXPRESS WARRANTIES. IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. FURTHER, NO WARRANTY IS MADE AS TO COVERAGE, AVAILABILITY OR GRADE OF SERVICE PROVIDED BY VERIzONWIRELESS. B. IN NO EVENT SHALL VERIzONWIRELESS BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT, FOR ANY LOSS OF USE, LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS, LOST PROFITS OR SAVINGS OR OTHER INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES OR PUNITIVE DAMAGES OR ATTORNEYS FEES ARISING OUT OF THE USE OR INABILITY TO USE SUCH PRODUCT, TO THE FULL EXTENT SUCH MAY BE DISCLAIMED BY LAW. C. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

XI. General Provisions If This Is a Service Contract: A. This Service Contract sets forth our responsibilities regarding the Product. Replacement of the Product, as described herein, is your exclusive remedy. THIS DOCUMENT IS NOT A WARRANTY. B. Obligations of VerizonWireless under this Service Contract are backed by the full faith and credit of VerizonWireless. XII. Other Rights: A. This Warranty or Service Contract gives you specific legal rights. You may have additional rights that vary from state to state. B. Residents of Georgia and Kentucky may file a claim with Federal Insurance Co., 15 Mountain View Road, Warren, NJ 07059, directly if VerizonWireless does not honor your claim within sixty (60) days after you filed your proof of loss. Residents of Connecticut may file a claim with Balboa Insurance Company, Suite 200, 3349 Michelson Drive, Irvine, CA 92612-8893 directly if VerizonWireless fails to perform according to the terms hereof. C. Resolution of Disputes for Connecticut Residents Only: Any disputes between VerizonWireless and residents of Connecticut arising under this Warranty shall be decided by an arbitration process. A written complaint containing a description of the dispute, the purchase price, the cost of the repair of the Product and a copy of the warranty form can be mailed to: State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT 06142-0816, Attn.: Consumer Affairs. D. Defective equipment must be returned or holder will be subject to a non-return fee equal to the cost of the nonpromotion retail price. Subject to equipment availability at time of processing. Customer agrees to like device if same model is no longer available.
SELLER: (Entity Financially and Legally Obligated to Perform Service) VerizonWireless Services, LLC One Verizon Way Basking Ridge, NJ 07920-1097

Its your account. Run it your way.

Manage your services any way you want. Your company is in good company with My Business Account.
My Business Account is the online solution that makes it simple to manage your Verizon Wireless accounts.

Maintain your accounts: Assign ownership of accounts by department or workgroup. Suspend or resume service instantaneously. Add or remove features. Customize your service and ordering options. Activate and upgrade equipment using exclusive company discounts for products and services. Run reports to get a close look at your companys wireless usage and needs. Schedule automatic payments. Get unlimited calling to those you do business with most. Just choose any number on any network and enjoy the savings of Friends & Family for Business.

To learn more about My Business Account, visit verizonwireless.com/businessportal

Verizon Wireless Plans, Rate and Coverage Areas, rates, agreement provisions, business practices, procedures and policies are subject to change as specified in the Customer Agreement.
2011 Verizon Wireless

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