HITEL BUSINESS CONSULTING

Breakthrough Transformation Ideas Key Partnering Initiatives

Proposal to:

HON. BOYET M. GONZALES

Mayor, Mandaluyong City
for the conduct of:

APPRECIATIVE LEARNING PROGRAM

among key employees / stakeholders of the

Mandaluyong City Government

by:

HITEL Business Consulting

720 P. Gomez Street, Mandaluyong City 1550 Philippines Tel. Nos. (632) 533-5114 / 578-2709 / Mobile: 0916-4158957 Email: [email protected]

HITEL BUSINESS CONSULTING

Breakthrough Transformation Ideas Key Partnering Initiatives

February 28, 2005

HONORABLE BOYET M. GONZALES

Mayor, Mandaluyong City City Hall Complex, Mandaluyong City Dear Mayor Gonzales: As the City Government renews its commitment to a culture of excellence in the rendition of public service, we are delighted to offer you our Appreciative Learning Program, a distinct integrative workshop for individual and organizational change that can help the city achieve a new level of institutional capability. The Program upholds and leverages the fundamental value of the individual as it unlocks among participants the infinite human capacity in transforming their organizations and the global environment. It is a competency-building and action planning exercise that supports the values of social sensitivity, continuous learning, and strategic thinking in organizations. The Appreciative Learning Program is an adaptive learning framework that blends well with the imperatives of desire to change, ability to change, and permission to change. A copy of our new program proposal is attached for your most auspicious consideration. Over our earlier proposal on the same discipline, we are very happy to let you know that the Appreciative Learning Program represents a substantial enhancement as it: encapsulates and consolidates all essential transformation variables in a 3-day workshop, giving great premium on participative visioning and action planning offers very significant cost improvement --- a lower price per participant with all-inclusive coverage (i.e. hotel, meal and transport accommodation) an

At your most convenient schedule, we will be glad to meet with you for a more detailed discussion of our proposal. Thank you very much for your kind and immediate attention. Sincerely yours,

Ronald C. Manalastas Managing Director

Appreciative Learning Program

A high-value program for organizational and individual change --- exploring new sources of knowledge, creating new learning opportunities, and developing new competencies in the borderless expansion of intellectual capital A winning platform for discovering and maximizing immense human capabilities, sharing vision, objectives and values, aligning systems and relationships, and crafting innovations in evolving desired future for the organization

An intervention strategy that draws strength from the infinity of knowledge acquisition, sharing, and utilization nourishing people and organizations with life-enhancing renewal abilities

Appreciative Learning Program

TABLE OF CONTENTS Topic
Specific Proposal Content & Structure Rationale for the Proposal Objectives

Page
1 2 3-4 5

3 3

3 Post-Workshop Engagement Key Company / Employee / Community Benefits Suggested Qualifications of Participants The Necessity of Change Human Factor in Transformation Power of Human Community Power of Continuous Learning Power of Strategic Thinking Appreciative Inquiry Financial Aspect / Terms and Conditions 5 6 7 8 9 10 11 12 13 14

HITEL Business Consulting Profile

15 - 22

This entire program / presentation is an intellectual property of HITEL Business Consulting. No pages, statements, conceptual frameworks, or HITEL-developed graphics in the program document or slide presentation may be used, reproduced, circulated or adopted, in whole or in part, by any person or organization without the written consent of HITEL Business Consulting. Page 1

HITEL BUSINESS CONSULTING

Breakthrough Transformation Ideas Key Partnering Initiatives

SPECIFIC PROPOSAL
To conduct among key employees and stakeholders of the

Mandaluyong City Government

the

Appreciative Learning Program

a high-content competency-building and action planning activity developed and advocated by:

HITEL Business Consulting,

complete with the following learning retention and change implementation tools:

Comprehensive Training Handouts Post-Workshop Management Report Post-Workshop Consulting Services

Page 2

Appreciative Learning Program

CONTENT & STRUCTURE

MODULES
HUMAN DIMENSION OF TRANSFORMATION
The Necessity of Change Infinity of Human Capacity Power of Human Community Power of Continuous Learning Power of Strategic Thinking

APPLICATION OF APPRECIATIVE INQUIRY

Selecting Positive Focus Appreciating What is Best Envisioning the Future Co-constructing the Future Sustaining the Future

Workshop Duration: Three (3) days

Training & Development Tools:

Tutorials, discussions, dialogues, interviews, breakout sessions Change Management Survey Culture Perception Survey One-to-One Interviews Shared Imaging and Planning Exercises Management Support Assessment Handouts on Core Training Subjects
Page 3

Appreciative Learning Program

RATIONALE FOR THE PROPOSAL
1. Common Experience of People
A totally new environment reshaped by the diversity and complexity of dynamic changes in the socio-cultural, economic, technological, and legal-political fields A societal condition of problems, discontinuities, and dysfunctions needing new change paradigms
Bureaucratic constraints, culture of maintenance, and limited

competencies requiring new skills

Expanded roles of employees, advent of new technologies, and high public expectation of government and private sector initiatives

2. Harnessing the Human Factor

As illustrated below, the human being remains to be the most reliable and effective system for ensuring organizational renewal and sustainability: Complex, diverse and dynamic changes in the environment

Organizational Capacity Individual Capacity

STRATEGIC INTERVENTION
Page 4

HUMAN BEING
Dimension
Body Mind Heart Spirit

Function
To Live To Learn To Love To Leave a Legacy

RATIONALE FOR THE PROPOSAL

3. Major Paradigm Shift
High-impact changes (e.g. new technologies, globalization, knowledge management, economic dislocations) can be managed for operational and strategic advantages if important paradigm shifts can be sustained such as:

Security, Rest, Relaxation, Ease, Safety, Freedom, Familiarity, Status Quo, No Error

Unfreeze Refresh

COMFORT ZONE
Acceptance, Many Choices, Liberality, Compromise, Loose Deadline, etc.

Accountability, Risk, Fear, Trial, Untried Process, New Rules, Higher Duty, High Goals, Courage, Trust, Adventure, E-Commerce

Empower Stimulate

CHALLENGE ZONE
Hard Moments, Openness, Opportunity, Teams, Alliances, Globalization, New Processes

New World of Fulfillment

A new learning organization strongly powered by trust, unity, sharing, leadership, accountability, decisiveness, systems, and high performance --- every stakeholder enjoys a Page 5 great sense of fulfillment with the winning culture they have.
Page 5

Appreciative Learning Program

OBJECTIVES
1. Illustrate changing organizational context and the necessity for change

2. Dramatize the infinity and high transformation value of human capacity 3. Influence stakeholder thinking in favor of continuous integrative learning 4. Leverage best experiences in envisioning and shaping the desired future 5. Plan and implement, based on strength and reality, to actualize the vision

POST-WORKSHOP ENGAGEMENTS

1. Submission of the Appreciative Learning Resume within 30

workdays after the workshop, which management report shall include the following essential information: Organizational Change Readiness Prospects for Organizational Learning Best Organizational Experiences of People Dominant Transformation Themes Shared Goals and Vision of the Future Stakeholders Key Strategic Statements Group Output: Action / Strategic Plans Individual / Group Competencies Identities of Potential Change Leaders
2. Conduct of post-workshop consultations for a total of 32 hours

over a maximum period of three (3) months from end of workshop

Page 6

Appreciative Learning Program

Key Company Benefits
Open, sharing and collaborative learning environment Aligned vision, values, structures, and relationships Best practice processes and high group performance Paradigm shifts to culture, knowledge and wisdom High group morale, unity, and sense of ownership New organizational effectiveness, integrity and value Image of competence, efficiency and sustainability

Key Employee Benefits

 Deep appreciation of personal roles in the organization that enhances work ethic and broadens performance horizon New competencies, mindset, values, behavior and attitude that heightens individual utility, portability, and professional integrity Intense appreciation of continuous learning, teamwork, accountability, relationships, processes, and superior delivery Winning leadership attributes (e.g. relationship, organizational and strategic skills) with strong systems thinking orientation

Key Community Benefits

Delivery of superior value to people and organizations Competitive and productive manpower complement Public trust and confidence in business and government Renewal of public hope on the national development agenda

Page 7

Appreciative Learning Program

SUGGESTED QUALIFICATION OF PARTICIPANTS

Education: Job Level: Location: Preferably a university or college degree holder Rank and File, Clerical, Supervisory, Managerial, Unit Head Any work unit e.g. executive office, planning, human resources, gaming personnel, accounting, operations, public

information, program management, etc. Function: Language: Any staff or line work assignment relevant, important or contributory to the success of the change process Above average knowledge of oral and written English

Page 8

-- Organizational Development and Transformation -(A HITEL Business Consulting Training Material)

THE NECESSITY OF CHANGE

than to move forward with new ideas .

How do we renew and bring the organization to a level of performance that creates our desired future? The diversity, dynamics and complexity of changes in the environment very often becloud transformation initiatives in organizations --- especially where there is absence or lack of learning discipline, leadership infrastructure, team organization, and management support.
Page 9

To stay as we are is more of a threat

HUMAN FACTOR IN ORGANIZATIONS

(A HITEL Business Consulting Training Material)

Page 9

What the mind can conceive and believe, it can achieve .

HUMAN BRAIN
100 billion brain cells 10 to the power of 8,000 vs. 10 to the power of 12 for the biggest supercomputer No known upper limit in capacity Man has used only 1% of his brain capacity

What a piece of work is a man! How noble in reason! How infinite in faculty, in apprehension how like a god!."
William Shakespeare, Hamlet
Page 10

POWER OF HUMAN COMMUNITY

(A HITEL Business Consulting Training Material)

 Organization is a group of people joined together by a common purpose and a set of rules that defines their interrelationships. Organization is a system of interconnected parts that need to be strengthened, improved, or changed because failure of one part can have fatal effect on the life of the organization --- the organization is as strong as its weakest part. Personal success comes by sharing ones knowledge with others and helping them become successful. When sharing becomes a collective effort, a strong collaborative culture catapults the organization into high performance.
Page 11

ORGANIZATIONAL LEARNING
--- An All-time Transformation Imperative ---

(A HITEL Business Consulting Training Material)

Organizational renewal becomes elusive and difficult when people fail to update, learn, and be an actionable team. Individual and group capacities both cease to grow.
A man who has failed to learn how to learn is lost in the rich and bright universe of new knowledge. He loses his path to wisdom and becomes a burden to his organization.

One of the most important and most neglected truths about organizational learning is that:

There is no learning without action.

Page 12

POWER OF STRATEGIC THINKING

(A HITEL Business Consulting Training Material)

The empires of the future are the empires of the mind.

Sir Winston Churchill

Page 13

APPRECIATIVE INQUIRY
--- Maximizing the Best Organizational Experiences --(A HITEL Business Consulting Training Material)

Surround yourself with the best people you can find, delegate authority, never interfere.
.. Ronald Reagan, Former President of the United States of America

Discovering and leveraging the best in people, structures, processes, values, beliefs, and in everything when the organization was performing at its best .. so that the ideal future can be envisioned and realized in an open, sharing and learning environment.

Individual interviews of participants to let them go through the process of: DISCOVERY DREAM DESTINY DESIGN

in the shared creation of a desired future for the organization

Page 14

Appreciative Learning & Transformation Workshop

SEMINAR FEE PER PARTICIPANT

PhP 24,000.00
TERMS AND CONDITIONS
1. Price Coverage
Price quotation includes all professional services, test designs and materials, and printed training reference including:

Hotel and meal accommodation for participants (inclusive of 3 regular meals and 2 snack meals) Cost of workshop venue / training facilities

2. Manner of Payment
50% downpayment on total contract value upon signing

40% of total contract value on or before start of workshop 10% of contract value upon rendition of post-workshop report

3. Effective Start of Program

Within 30-45 days from contract signing and receipt of 50% downpayment; preparatory interviews and coordination with client are made in this period

PROPOSED SIZE OF ATTENDANCE

Minimum of 30 and maximum of 40 participants per batch

Page 15

HITEL BUSINESS CONSULTING

Breakthrough Transformation Ideas Key Partnering Initiatives

CHARTER
We are focused on providing high-value intellectual capital to our clients for the improvement of their business. We leverage information, people, technologies, systems, and financial resources for organizational transformation. In the exercise of our profession, we are guided by the principles of integrity, quality and confidentiality. We are energized by the fact that it takes a simple creative brilliance to transform an idea into a strategic success. We uphold the consistent delivery of content and superior value in every engagement because we want a lasting legacy of excellence and usefulness --- with our clients, our country, and the global community.

ORGANIZATIONAL RESUME
a 5-year old consulting company with more than 120 man-years of business development and strategy experience a globally competitive group of creative thinkers, roadrunners and business builders with solid private and public sector experience

 a business improvement evangelist that combines technical skills and experience with new management tools, new technologies and new processes --- whether for start-up, expansion or turnaround initiatives
Page 16

FIELDS OF SPECIALIZATION

Business Development
Agency / Business Representation Investment & Partnering Proposals Feasibility / Market Studies Development of Start-up Businesses Business / Marketing Plans

Business Transformation
Business / Organizational Analysis Human Resource Development Change Management Intervention Application of Appreciative Inquiry Organizational Transformation

Sales and Marketing

Product / Service Development Value and Brand Development Location & Distribution Studies Franchise Development & Marketing

Public Relations
Program Development & Management Policy Development & Advocacy Organizational Communication Newsletter Development

HITEL SERVICE DIFFERENTIATORS deep-bench research and strategic analysis reality and strength-based recommendations extended post-workshop action engagements

Page 17

COMMUNITY OF TRAINING ENGAGEMENTS

CORE DISCIPLINES Organizational Development Strategic Transformation Research & Planning Organizational Learning Competency & Leadership Business Development COMMUNITY OF CLIENTS

COMMUNICATION & IT PLDT Globe Telecom Piltel Alcatel Digitel Bayantel Nokia Eastern Telecom Enhanced Electronics

FINANCE BPI Far East Bank Standard Chartered Rural Bank of Solano Sungate Group of Companies Philamlife Western Union SGV Consulting Malayan Insurance

MARKETING & SALES Nissan Gallery Monark Equipment FERN DHL Philippines Mitsui O.S.K. Lines Lux Marketing LBC Air Cargo

RETAIL National Book Store Hallmark Chowking

EDUCATION Assumption College St. Scholastica College STI Zamboanga Xavier School Central Colleges of the Philippines

MANUFACTURING San Miguel Yamamura Nestle Philippines Philips Consumer Electronics

RELIGIOUS ORGANIZATIONS 2003 World Meeting of Families Archdiocese of Manila and Iloilo Catholic Bishops Conference of the Philippines

HOTELS Westin Philippine Plaza Hyatt Hotel

NON-GOVERNMENTAL ORGANIZATIONS American Chamber Foundation Highlanders Athletic Association, Inc.

GOVERNMENT SERVICES Bangko Sentral ng Pilipinas Pasay City Government Brgy Addition Hills, Mandaluyong City Brgy. Poblacion, Mandaluyong City
Page 18

PROFESSIONAL RESUME

Ronald C. Manalastas
Managing Director (Business Strategy & Transformation)

Educational Accomplishment Master in Business Administration, Ateneo de Manila University Bachelor of Laws, Jose Rizal University Master of Arts in Economics (Graduate Units), Ateneo de Manila University Bachelor of Arts in Economics, University of the Philippines

Employment Engagement Managing Director, Asian Strategic Development Center (Present) Managing Director, Hitel Business Consulting (Present) Chief Executive Officer, Broadtel Philippines, Inc. President, Enterprise Technology, Inc. Vice-President, Business Development, Timenet / Bayantel Vice-President, Sales, Mktg & Branch Operations, RCPI / Bayantel Business Unit Manager, Telecommunications, Philips Electronics

Functional Specialization General / Regional Management, Strategic Planning, Organizational Development, Project Development, Sales, Marketing, Business Development, and Public Relations Industry Experience Business Consulting, Telecommunications, Consumer Electronics, International Trade & Investment, Industrial Products & Services, and Publishing International and Local Training Strategic Planning Change Management Quality Programs Frontline Leadership Sales & Marketing Business Development Project Management Technology Management
Page 19

PROFESSIONAL RESUME

Roberto L. Duque
Senior Advisor

(Technology Development & Management) Educational Accomplishment Master in Business Administration, Pamantasan ng Maynila Bachelor of Science in Electronics & Communications Engineering Don Bosco Technical College (Registered ECE) Employment Engagement President, Wireless Works, Inc. (Present) President, TEC Consultants, Inc. (Present) Associate Commissioner, National Telecommunications Commission Head , Special Projects, SMART Communications Managing Director, Timenet, Inc. / Bayantel Chief Executive Officer, RCPI / Bayantel Vice-President, Engineering, ICC / Bayantel Director, Engineering & Operations, Globe Telecom

Functional Specialization General Management, Strategic Planning, Facilities & Technology Management, Engineering & Operations, Systems / Application Development, International Relations & Project Management Industry Experience Telecommunications, Information Technology & Business Consulting

Page 20

PROFESSIONAL RESUME
Benjamin T. Leogardo
Consultant

(Human Resource and Organizational Development) Educational Accomplishment Bachelor of Science In Business Administration College of Business Administration University of the Philippines, Diliman, Quezon City Employment Engagement Management Consultant, Organizational Change Consultants International, Inc. Management Consultant, MBM Consultants, Inc General Manager, Philippine Seminars, Inc. Special Assistant to the President, Malayan Insurance Company, Inc. General Manager, Bell Enterprises President, White Company, Inc. Human Resources Officer, The Philippine American Life Insurance Company

Functional Specialization Strategic Planning, Organizational Development, Change Management, Human Resource Development, Training & Empowerment, Organizational Communications, Performance Planning & Evaluation, and Marketing Industry Experience Business Consulting, Insurance, Marketing Services, Training and Development, Non-Profit Organizations, Trading

Page 21

PROFESSIONAL RESUME

Karen Claire A. Manalastas

Consultant

(Marketing and Brand Management) Educational Accomplishment Master of Arts in Communications Major in Integrated Marketing Communications University of Asia and the Pacific (With Diploma from the International Association of Advertising Agencies) Bachelor of Arts in Humanities Major in Communications University of Asia and the Pacific

Employment Engagement Brand Manager, Level Up, Inc. (Ragnarok) Associate Product Manager, Getz Bros. Philippines, Inc. Account Management Resident, McCann Erickson

Functional Specialization Creative Development, Brand Management, and Public Relations Industry Experience Fast Moving Consumer Goods, Non-Profit Organizations, Business Consulting Management, Marketing Communications, Project

Page 22

PROFESSIONAL RESUME

DOREEN HANNAH G. TOLENTINO

Associate Consultant (Advocacy & Policy Development) Educational Accomplishment Master of Arts in Philippine Studies, Major in External Relations (graduating) Asian Center, University of the Philippines, Diliman, Quezon City Bachelor of Arts, Major in Interdisciplinary Studies De La Salle University --- College of St. Benilde

Employment Engagement PR Coordinator, Perceptions, Inc. (Advertising and Public Relations) Assistant Events Manager, Meridian Associates, Inc.

Functional Specialization Research and Communications, Public Relations, External Affairs, Program & Event Management, and Training & Facilitation Industry Experience Marketing Communications, Advertising, Non-Profit Organizations, Academic Community