Apk Report
Apk Report
1.0 Executive Summary ........................................................................................................................................... 5 2.0 Background of Business .................................................................................................................................... 7 2.1 Opportunity Identified in Expo ........................................................................................................... 7 2.2 Vision .................................................................................................................................................. 7 2.3 Mission ................................................................................................................................................ 7 2.3 Tutor House Moto ............................................................................................................................... 7 2.4 Type of business and industry............................................................................................................. 8 3.0 Management Plan ........................................................................................................................................... 10 3.1 OrganisationalChart for APK HOLLIC................................................................................................. 10 3.2 Management Profile ......................................................................................................................... 11 3.3 Roles and Responsibilities of Managers............................................................................................ 13 3.4 Human Resources Needed ................................................................................................................ 15 3.5 APK HOLLIC Logo ............................................................................................................................... 15 3.6 APK HOLLIC Group Location .............................................................................................................. 16 4.0 Product/Service/Process ................................................................................................................................. 16 4.1 The Uniqueness of Product/Service/Process .................................................................................... 16 4.2 Intellectual Property ......................................................................................................................... 17 5.0 Industry and Market Analysis ......................................................................................................................... 17 5.1 Industry Analysis ............................................................................................................................... 17
Size, Growth Rate, Sales Projection ......................................................................................................... 18 Buyer Behaviour.......................................................................................................................................... 19 Key Success Factors ................................................................................................................................... 19 5.3 Competitors analysis ..................................................................................................................... 19 6.0 Marketing / Promotional Activities ................................................................................................... 20 6.1 Target Market ....................................................................................................................................... 20 6.2 Market Strategies ................................................................................................................................. 20 Product Overview........................................................................................................................................ 20 Price .............................................................................................................................................................. 22 Promotion..................................................................................................................................................... 22 Place ............................................................................................................................................................. 23 7.0 Financial Plan .................................................................................................................................................. 24 8.0 Conclusion ....................................................................................................................................................... 31 9.0 Reference ........................................................................................................................................................ 31
customer value toward our product. The marketing strategy are divided into four, that is the product, price, promotion, and place. The companys capital is invested by each of the group members. Each of us member contribute RM30 as capital of product deposits, expense, and cost advertising. This summary of financial plan is that we will launch on market For the APK event (two days) we estimate total cost will be RM 699.10, total sales RM 986.00 and total profit RM 316.90 where, the total profit margin is 45.99%.
Our group name is APK HOLLIC and involve on food industry. Our group main product for APK is Hot Pot, Popia Thai, and Potato Chips which is traditionally foods from China. During the APK expo, our group identified a few opportunity which is can be used to expand our revenue. The first one is, this product is suit with local taste, means that this product can be adapt with the local preference in long term. Then, in future this product can be develop by doing more research and development (R&D). The second one is, the customer is more confident to buy our product because of halal quality, which is the process to cook this food is followed together with Islam principles even though, this food is originally comes from China. So, our group assume that this product will suit not only for China student but also for local students especially Muslim students. The third one, is the time to cook this product especially for Hot Pot and Popia Thai take a short time to produce it and we cook directly during the APK event, by doing so, the customer can save their time for waiting and can have fresh product on time.
2.2 Vision
Our group vision is to become the leading group in the market for these types of business, in addition to being a profitable group in the industry, which produces high-quality products.
2.3 Mission
Our group's mission is to selling a high quality product in term of to transfer the value to our customers and give better services.
organization creates, delivers, and captures value and this part of business strategies including purpose, offerings, strategies, infrastructure, organizational structures, trading practices, and operational process and policies. So for the business model, to attract
customer come to our stall, we offer them with cheaper price and offer some promotion which is buy five sticks Hot Pot, free 1 stick. This promotion only offering during the first day of expo (28hb April) and this promotion is very effective way to affect our customer mind to buy more stick of Hot Pot from us with convenient price that very cheaper than our competitors. We also apply friendly concept, which is when customers come to our stall we treat them very friendly, so the customer can feel free and happy to come to our stall. In addition we also give free flyers to our customer regarding our product, so the customer can know about our product more detail. We also add some menu table in front of our stall to provide and to give information to our customer with attractive menu table.
Planning Manager Azlina Eng & Fan Wen Liang Rohayu Binti Mohamad
Mr. Mohd. Pirdaus bin Muntak BBA. (Hons) Operational Manager Mr. Pirdaus holds a degree of International Finance from University Malaysia Sabah. Ms. Sitti Aminah Usman BBA. (Hons) Operational Manager Ms. Aminah holds a degree of Islamic Finance from University Malaysia Sabah. Ms. Anna Lau BBA. (Hons) Financial Manager Ms. Lau holds a degree of International Finance from University Malaysia Sabah. Ms. Kuan Chew Linn BBA. (Hons) Financial Manager Ms. Kuan also holds a degree of International Finance from University Malaysia Sabah. Ms. Nurliyani Nisa BBA. (Hons) Human Resource Manager Ms. Nurliyani holds a degree of International Banking from University Malaysia Sabah.
Advises the members Supports motivation of employees in organization products/programs and operations Give a command to members Monitor all the activities during the expo Mohd Redwan Bin Jumat
Planning Manager
Developing activities on the group Providing a project management of leadership. Formulating schedule. Formulates policies and planning a goal and work Azlina Eng Fan Wen Liang
recommendations to the Board Decides or guides all members to do their job during the expo Product Manager Maintaining a product and service. Developing the process of design. Taking charge of the process of operating. Rahayu Binti Asmaniah Rohayu Binti Mohamad
Marketing Manager
Developing marketing strategy and plan. Developing marketing opportunity. Researching a potential market as well as customers. Looks to the future for change opportunities Distribute the flyers and directly promote to the customer during the expo. Adzrin Bin Muhajim Nor Effendi Bin Abidin
Operational Manager
Ensuring of goods.
smooth
operation
various processes to the production Maintaining the quality of goods. Oversees operations of organization Ensuring all equipment is complete during the expo.
Financial Manager
Providing a financial advice for the company. Making a clear budgetary plan for short and long term planning. Manages resources financial and physical Anna Law Kuan Chew Linn
Responsible for mentoring, guiding and developing the whole team as a unit. Forecasting the the total customer Nurliyani Nisa
4.0 Product/Service/Process
4.1 The Uniqueness of Product/Service/Process
Our group main product for APK is Hot Pot and Popia Thai which is traditional foods from China. These foods only can be found in main land China and hard to find it in Malaysia, that is why we prefer to sell these foods as our group product. In addition these foods also have difference in term of taste and the colour. For the Hot Pot we have two types of sauce which are spicy and non-spicy, and contain variety types of choice like fish ball, seafood tauhu, hot dog, and etc. Our group also has a difference marketing strategy on how to promote and sell these foods to test the market if there have a demand for our product, for example we advertise our product on Facebook and make an advertisement in UMSKAL to take a preorder before the APK event start. Our main target customer is UMSKAL students which is most of them is Muslim, so the process to make our product will be conduct in Islamic ways to watch over its halal quality". Besides that, our product is it is one of halal food that we bring from China. In China mostly its food is non-halal food and this will attract customer to try our main product. The process to cook it, we are using a very healthy way of cook by fried it with higher quality of vegetable oil. This will make the taste of our product became healthier and this will control the originality the taste of the product. For the Hot Pot and Popia Thai, the procedure to produce this food is cooked on the spot so customers can feel fresh and save the time for waiting. Our packaging is also unique from other group. It is because the way we serve with the sauce that we bring from China will attract more customers. In addition, we also are selling Potato Chips, so we will try to test the market especially our target customers students from China.
Our company involve on food industry which based on cooperation. This food industry allow us to introduce a new food to local market because our product ideas is originally from chinas foods and this product can be adapt and will be suit with local taste and preference with short time. These foods/products only can be found in main land Chinas and hard to find it in Malaysian that why we prefer to sell these foods for our group product. In addition these foods also have difference in term of taste and the colour.
There are few factors that can influence the growth of our business which the first one is customers preference. To fulfil the customers preference we try to serve with the best quality and difference taste from the local market products. This is because our product is originally from main land chinas. Our business growth also can affected by the rules from government, but during the expo the rules is already set, so there would have some limitation, for example like we cannot use multi-cooker to cooked the foods and only gas stove and microware can be used and this also can affect our business. So, to overcome this problem our company used gas stoves to cook the foods. In addition, during the expo, there are also have some business doing mostly similar with our business with a few different, but the core competency for our business cannot be copy by the competitor, so this would make some different especially in term of taste. For the first day of APK expo, our sales is RM 397.00 and for the next day is RM 407.80, so our business is growth up about 1.03% during the expo, we estimated that this growth will be increase in the future. During the expo day also, our group used many marketing strategies to attract customers to come to our stall, for example, for the Hot Pot we offer them with promotion which is buy 5 sticks and get free 1 stick, this promotion is so effective to affect the customers mind to buy more Hot Pot sticks. We also distribute flyers to all customers, not only who come to our stall, but we also give it mostly to all people who come during the expo. These flyers help us not only to attract customers, but also to give information about our product. In additions, we also put advertisement on social network like Facebook to promote our product besides put an advertisement in the campus. Size, Growth Rate, Sales Projection This product target market is among the population in UMSKAL include staff and students. The roughly size in UMSKAL population is about 2,000 or more people. The public (outside the campus) also is invited to come to the APK expo. So, our target customers will be wide but only focused in the campus ( Students and the staffs).
In our sales projection,this food product which is Hot Pot product, we targeted that our sales is around RM 1000 or more. It is depend in selling and buying session. Buyer Behaviour Mostly the clients behaviours are just looking for a lowest price. So as we concerned, as our marketing strategy we place a lower price at our services which is affordable for our clients especially students. On the first day, we make promotion for the Hot Pot which is buy 5 sticks of Hot Pot, and then get 1 free stick. This promotion is very effective way to promote our product into the local market.
Key Success Factors The key success factors are: 1.1.1 Introduce new product among student and staff 1.1.2 Different and unique compare to the other business 1.1.3 Lower capital and budget in term of food 1.1.4 Another choice of food. 5.3 Competitors analysis APK HOLLIC of establishment is very effective. However, since we are a new on this industry, we also need to do more about the competition with another group (company) on same industry. To meet this requirement our group make a few solution, for example buy 5 sticks of Hot Pot then free 1 stick, and distribute the flyers to our customers. We also sell 4 Popia Thai at RM 2 where we on the first day we sell it 3 Popia Thai at RM 2, so here we assume that on the last day of APK EXCO the demand for the Popia Thai is increased.
To get maximum profit from the selling of the Hot Pot, Popia Thai and Potato Chips, we had several strategies to catch customer value toward our product. The marketing strategy are divided into four, that is the product, price, promotion, and place. The marketing strategy is important to market our product, and the most important is to get a customer value to our product, so our product can be selling efficiently. Product Overview Our product for the APK for this semester is the Hot Pot, Potato Chips and Popia Thai, the Hot Pot is the unique dish that origin from the Chinese people in China, the other name for the Hot Pot that we always heard is steamboat. The Hot Pot is a unique dish because of its
way of making and the taste of the dish. Not many people had a chance to taste the Hot Pot before in their life especially the Malay and Indian people, because the dish is not parallel for their culture. So that is why we choose the Hot Pot as our product for the APK, so many people especially student of UMSKAL can experience a unique taste of the Hot Pot. As we all known many people will want to taste a new dish to experience it by their self the unique taste of Hot Pot, so the product can be sell smoothly and make its maximum profits. To satisfy our customer with our product, we also provide tester or food sample for our customers, then they can test it before buy it. We also attach the example of our product here.
Hot Pot
Popia Thai
Potato Chips
Price For the price of this Hot Pot product, it depends on how many stick that someone had eaten. Our company suggest that one stick for RM 1.00, because it is the most affordable and relevant price for our targeted customer that is, students. And to attract more customers to purchase our product, we will make a promotion for this product that is, buy 5 sticks, get free 1 stick. By this many people will purchase 5 sticks to get 1 free sticks. For the Popia Thai we also make promotion based on price on the second day where we sell it 4 rolls of popia for only RM 2.00 and this promotion is very attractive to attract customer to buy our product and with affordable price. And for the Potato Chips, the price is still RM 2.00 per cub and we did not make any promotion because we only make this food with small quantity and our target for this food is more likely for international students from China. Promotion Advertising is any paid form of non-personal mass communication through various media to present and promote product, services and ideas. So far, our products have advertised through many different ways and media. We will promote our product by using an attracted poster, so the customer will attract to know more about our product. Also our company will market our product in Facebook. As we all know, many people especially student have a Facebook account, the product marketing in Facebook is the effective way to introduce our product to the targeted customer because by using Facebook to marketing our product the cost will be cheap and many people especially student will notice our product in no time. So by marketing our product on Facebook it will reduce the marketing cost and the product marketing will be more efficiently.
This is our advertisement used on the Facebook Place Decisions with respect to place focus on making the product available in adequate quantities at places where customers are normally expected to go for them to satisfy their needs. For place, our company will find the most strategic place to attract customer to purchase our product, so we can maximize our product selling. The strategic place that we mention is places that will make our customer feel convenience to purchase our product. Then, it will make them easily to purchase our product.
Items Popia Cabbage Carrot Thai Sauce Maggic Oyster Sauce Peace Longkau Vermicelli
Quantity 8 ---1 --
Total
108.15
Hot Pot
Items Unit Price Per Unit (RM) Quantity Price (RM)
Hot dog Grab stick Mushroom Seafood tofu Mushroom Fish sandwich Garlic Onions Sesame oil Taufu pok
9 7 2 1 --1 --
Potato Chips
Items
Unit @ 1 Box --
Quantity 1 --
Potato
Carrot
Other Materials
Items Satay stick Plastic bag Paper Grocery Unit @ 1 pack ---Price Per Unit(RM) 6.90 ---Quantity 1 ---Price (RM) 6.90 32.70 8.40 11.70
Cooking oil
Salt Other materials Chili Taiwan Sesame Seasoner Leeks Cups Flour Sundry Gas Cartridge Multi Peeler Glove plastic
-@800 g
--
-1.00
--------5.90 --Total
4
1 --------5 ---
21.20 1.00
6.40 1.05 1.95 8.40 2.35 2.00 1.40 41.80 29.50 6.50 4.80 188.05
--------
@ 1 bottle
---
FORCASTED BUSINESS FINANCIAL Sales forecast Hot Pot Popiah Thai Potato chip 1 unit product = RM 1.00 1 unit product = RM 2.00 1 unit product = RM 2.00
Profit / Loss for the Expo: 28/4/2012 and 29/04/2012 Total costs: RM 594.80 Total sales: RM 804.80 Profit: RM 210.00 Net profit margin = (RM210.00/RM804.80) * 100% = 26.09%
Donation 10% of profit to charity RM 210.00 * 10% = RM 21.00 RM 210.00 RM 21.00 = RM189.00
FINANCIAL STATEMENT INCOME STATEMENT Apk Hollic Income Statement in 28/4/2012 and 29/4/2012 RM Sales Beginning inventory Purchases Ending inventory Gross profit Expenses: Rental fee Transportation Decoration Rental stove Operating income 60.00 30.00 26.60 20.00 (136.60) 210.00 0.00 458.20 0.00 (458.20) 346.60 RM 804.80
APK Hollic Company Cash Flow Statement in 28/4/2012 and 29/4/2012 1st day 28/4/2012 Balance b/f Cash inflow Capital Sales Cash outflow Inventories Rental Decoration Transportation fee Rental stove Profit/Loss Balance c/f 2nd day 29/4/2012 412.15 420.00 397.00 817.00 318.25 30.00 26.60 20.00 10.00 404.85 412.15 412.15 407.80 819.95 139.95 30.00 10.00 10.00 189.95 630.00
RM CURRENT ASSET Cash Total assets OWNER EQUITY Beginning capital Operating income Total Equity 420.00 210.00 630.0 630.00 630.00
8.0 Conclusion
In conclusion, we selling our product with convenient price that very affordable for customer to buy our product. Mostly our target customers are from international students from China. The outcomes from the APK expo is we have a new experience during the APK expo not only to increase our entrepreneurship skill but also add up our soft skill value like co-operation, loyalty, and more confident when face any situations. This outcome is very useful in the future.
9.0 Reference
http://en.wikipedia.org/wiki/Marketing_plan http://www.mplans.com/tutoring_service_marketing_plan/marketing_vision_fc.php http://www.articlesbase.com/social-marketing-articles/new-marketing-plan4290857.html Thill, C. B. (2012). Business Communication Essentials. Pearson. Jacobs, C. (2012). Operational and Supply Chain Management. Mc Graw Hill.