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Updated MR Q1

This document contains a questionnaire for a survey being conducted by students from BITM, Pune on DTH (direct-to-home) services in India. The 20-question survey asks respondents about their current DTH provider, package and payment preferences, satisfaction levels, and experiences with problems, costs and customer service. It also collects demographic information like monthly income. The goal is to understand customer perceptions of various DTH brands like Tata Sky, Dish TV, Airtel Digital TV and Videocon d2h.

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Rohan Torase
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86 views

Updated MR Q1

This document contains a questionnaire for a survey being conducted by students from BITM, Pune on DTH (direct-to-home) services in India. The 20-question survey asks respondents about their current DTH provider, package and payment preferences, satisfaction levels, and experiences with problems, costs and customer service. It also collects demographic information like monthly income. The goal is to understand customer perceptions of various DTH brands like Tata Sky, Dish TV, Airtel Digital TV and Videocon d2h.

Uploaded by

Rohan Torase
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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QUESTIONNAIRE

Group Members: MAHESWARAN V SWAPNEEL GHADAGE DURAI ROHAN TORASE VIVEK SARAF SAYANTAN DAS

Questionnaire Sr. No------

Hello friend(s), We students from BITM, Pune are conducting a survey on Tata Sky for which we are contacting respondent. We would be grateful if you can spare about 10 minutes for me. Information given by you will be kept confidential. __________________________________________________________________

Q.1.

Are you using DTH?

a) Yes b) No

Q.2. Which DTH Service you are using? a) b) c) d) e) Airtel Videocon DTH Dish TV Tata Sky Big TV

Q.3. a) b) c) d) Q.4.

Reason for using particular DTH services? Package Cost Installation Charge Universal Remote Other Reasons Are you aware about the service quality, tariffs and Installation charge of all other DTH Services?

a) Yes b) No

Q.5. How long have you been using DTH service? a) Below 1 year b) 1 3 year c) 3 5 year d) Above 5 years Q.6. In what way do you think that your DTH service is different from other DTH services? a) b) c) d) Clarity of channels Ample package system More facilities at reasonable price Good reputation

Q.7. Which package system do you prefer the most? a) b) c) d) Regional package Infotainment(Information + Entertainment) package Sports package News package

Q.8. Which is your favorite interactive service available in your DTH? a) b) c) d) Movie on demand Games Learning Lifestyle

Q.9. Which mode of payment do you prefer to pay for your DTH services? a) Cell phones b) Internet c) Bank account d) Cash at retailers

Q.10. How long will be taken by the customer care to respond to your complaints? a) b) c) d) On the day itself Less than a week More than a week No response

Q.11.Rank the following problems faced by you regarding your DTH connection [Degree of Severity in Problem (Most Severe-1, Least Severe-7)] a) b) c) d) e) f) g) Q.12. Options High Satisfactory Satisfactory Average Satisfactory Dissatisfactory High Dissatisfactory Poor Picture Quality Poor sound Quality Customer complaints Costly Tariffs Non-Flexible Payment Systems High Disturbance Low Service Quality ____ ____ ____ ____ ____ ____ ____

How do you rate the Instrument Cost of DTH Service? Dish TV [ [ [ [ [ ] ] ] ] ] Tata Sky [ [ [ [ [ ] ] ] ] ] Videocon [ [ [ [ [ ] ] ] ] ] Airtel Big TV [ [ [ [ [ ] ] ] ] ] [ [ [ [ [ ] ] ] ] ]

Q.13. Options

How do you rate the Installation Charge of DTH? Dish TV High Satisfactory Satisfactory Average Satisfactory Dissatisfactory High Dissatisfactory [ [ [ [ [ ] ] ] ] ] Tata Sky [ [ [ [ [ ] ] ] ] ] Videocon [ [ [ [ [ ] ] ] ] ] Airtel Big TV [ [ [ [ [ ] ] ] ] ] [ [ [ [ [ ] ] ] ] ]

Q.14. Options

How do you rate the Subscription Services offered by DTH Services? Dish TV High Satisfactory Satisfactory Average Satisfactory Dissatisfactory High Dissatisfactory [ [ [ [ [ ] ] ] ] ] Tata Sky [ [ [ [ [ ] ] ] ] ] Videocon [ [ [ [ [ ] ] ] ] ] Airtel Big TV [ [ [ [ [ ] ] ] ] ] [ [ [ [ [ ] ] ] ] ]

Q.15. Options Q.16. Options Q.17. Options

How do you rate the Package Cost of DTH Service Providers? Dish TV High Satisfactory Satisfactory Average Satisfactory Dissatisfactory High Dissatisfactory [ [ [ [ [ ] ] ] ] ] Tata Sky [ [ [ [ [ ] ] ] ] ] Videocon [ [ [ [ [ ] ] ] ] ] Airtel Big TV [ [ [ [ [ ] ] ] ] ] [ [ [ [ [ ] ] ] ] ]

How do you rate the After Sales Service Support of DTH Services? Dish TV High Satisfactory Satisfactory Average Satisfactory Dissatisfactory High Dissatisfactory [ [ [ [ [ ] ] ] ] ] Tata Sky [ [ [ [ [ ] ] ] ] ] Videocon [ [ [ [ [ ] ] ] ] ] Airtel Big TV [ [ [ [ [ ] ] ] ] ] [ [ [ [ [ ] ] ] ] ]

Rate the Channels offered by DTH Services? Dish TV High Satisfactory Satisfactory Average Satisfactory Dissatisfactory High Dissatisfactory [ [ [ [ [ ] ] ] ] ] Tata Sky [ [ [ [ [ ] ] ] ] ] Videocon [ [ [ [ [ ] ] ] ] ] Airtel Big TV [ [ [ [ [ ] ] ] ] ] [ [ [ [ [ ] ] ] ] ]

Q.18.Your opinion towards the services, facilities offered by DTH providers: SERVICES [Degree of Severity Highly satisfied-1, Satisfied-2, No opinion-3, Dissatisfied-4, Highly dissatisfied-5]

[A]. Friendly customer services: [B]. Response to problem: [C]. Quality of audio and video: [D]. Channel availability:

1 1 1 1

2 2 2 2

3 3 3 3

4 4 4 4

5 5 5 5

Q.19.Level of satisfaction regarding the cost offered by DTH providers: COST [Degree of Severity Highly satisfied-1, Satisfied-2, No opinion-3, Dissatisfied-4, Highly dissatisfied-5] [A]. Subscription payment: [B]. Rental payment: [C].Cost of additional channels: 1 1 1 2 2 2 3 3 3 4 4 4 5 5 5

Q.20. Monthly Income:a) b) c) d) e) Less than Rs 20,000 Rs 20,000 Rs 40,000 Rs 40,000 Rs 80,000 Rs 80,000 Rs 1 Lakh Above Rs 1 Lakh

Thank You --------------------------------------

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