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Unity User Guide

This document provides instructions for using the basic features of Cisco Unity VoiceMail including: 1) Logging in for the first time and setting up your account, name, password, and greeting. 2) Checking messages from your phone or outside the office and navigating messages using keys. 3) Changing your recorded name, password, and greetings. As well as replying to, forwarding, and handling messages using key commands.

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aehs1913
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26 views

Unity User Guide

This document provides instructions for using the basic features of Cisco Unity VoiceMail including: 1) Logging in for the first time and setting up your account, name, password, and greeting. 2) Checking messages from your phone or outside the office and navigating messages using keys. 3) Changing your recorded name, password, and greetings. As well as replying to, forwarding, and handling messages using key commands.

Uploaded by

aehs1913
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as PDF, TXT or read online on Scribd
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Cisco Unity VoiceMail User Guide

Use These Keys Anytime During any Changes

KEY

TASK Cancel or back up

KEY

TASK Skip or move ahead

FIRST TIME YOU LOG IN To Enroll on Cisco Unity:


Step 1 Press the Message button. Step 2 Enter a password. (Default password is 159357#) Step 3 Please follow system instructions for the following: Record your name. Set a new password. Record your greeting. Step 4 Please wait until you hear You Have Finished Enrollment then hang up.

To Check Messages from your telephone:


Step 1 Press the Message button and log on. Step 2 Press 1 to hear new messages, or press 3 to review old messages. Step 3 Use the following keys to manage your messages and to control playback.

Use These Keys During a Message


KEY 1 2 3 5 TASK Restart Message Save Delete Change Volume KEY 7 8 9 TASK Rewind, small Pause or resume Fast-forward to End

Use These Keys After a Message


KEY 1 2 3 4 5 TASK Replay Message Save Delete Reply Forward Message KEY 6 7 8 9 TASK Save as Unheard Rewind, small N/A Play Message Summary

To Check Messages from outside the office:


Step 1 Dial the Main Number Step 2 When the greeting begins to play, Press * Step 3 Enter your extension number, then press #. Step 4 Enter your password then press #

Cisco Unity Voice Mail User Guide

To Change Your Recorded Name:


Step 1 Press the Message button and log on. Step 2 Press 4 >3 >2. Step 3 At the tone, record your name, or press * to keep the current recording. Use These Keys as You Record KEY 8 TASK Pause or Resume KEY # TASK End Recording

To Change Your Password:


Step 1 Press the Message button and log on. Step 2 Press 4 >3 >1. Step 3 Enter a new password and press #. Step 4 Enter the new password again to confirm it and press #.

To Record a Greeting:
Step 1 Press the Message button and log on. Step 2 Press 4 > 1 > 1. Step 3 After Cisco Unity plays your current greeting, press 1 to rerecord it, or press 3 to record a different

greeting, choose the greeting, then rerecord it.

To Enable or Disable a Greeting:


(You can enable or disable only your alternate greeting by phone.) Step 1 Press the Message button and log on. Step 2 Press 4 >1 >1. Step 3 After Cisco Unity plays your current greeting, press 2 to enable or disable your alternate greeting.

Note: When your alternate greeting is enabled, it overrides all other greetings.

To Reply to a Message:
Step 1 After listening to the message, press 4. Step 2 Record your reply. Step 3 Press # to send the reply, or press 1 for message options.

Message Options are the same as above.


Step 4 Follow the Cisco Unity conversation to handle the original message.

To Forward a Message:
Step 1 After listening to the message, press 5. Step 2 Follow the Cisco Unity conversation to address the forwarded message. Step 3 Press # to forward the message as is, or press 2 to record an introduction,

or press 3 for message options.


Step 4 Press # to forward the message as is, or press 1 for message options.

Message Options are the same as above.

During Message Menu and Shortcuts (Standard Conversation)


Revised May 2009

While listening to a message, press: Action Restart message Play previous message Play next message Save Delete Forward message Slow playback Fast playback Rewind message Pause or resume Fast-forward Fast-forward to end Cancel or back up Key(s)
1 14 16 2 3 5 64 66 7 8 9 # *

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