Scribd
Upload
262 views

Fedex Final

FedEx fosters innovation through its organizational structure and culture. The company is made up of six independent business units that compete collectively and operate independently while managing collaboratively. This multidivisional structure allows each division to tailor its strategy to its sector. FedEx also maintains a culture that empowers employees to take risks and come up with new ideas through training, reward programs, and an environment where feedback is encouraged. This focus on people and culture has helped FedEx harness new technologies and continuously adapt to meet customer needs.

Uploaded by

lekshmyrajy
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
262 views

Fedex Final

FedEx fosters innovation through its organizational structure and culture. The company is made up of six independent business units that compete collectively and operate independently while managing collaboratively. This multidivisional structure allows each division to tailor its strategy to its sector. FedEx also maintains a culture that empowers employees to take risks and come up with new ideas through training, reward programs, and an environment where feedback is encouraged. This focus on people and culture has helped FedEx harness new technologies and continuously adapt to meet customer needs.

Uploaded by

lekshmyrajy
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
You are on page 1/ 10

FedEx Fostering Innovation

Lekshmy R Shivesh Ranjan Prem Joseph Pranesh Shrestha

FedEx an innovative organization


Tried to develop with needs of consumers The company was one of the first to harness the power of the Internet, launching its Web site in 1994 with a bold new package tracking application FedEx became the first transportation company with Web site features that allowed customers to generate their own unique bar-coded shipping labels and request couriers to pick up shipments FedEx Ground is taking advantage of the wireless LAN technology by expediting the movement of shipping information from delivery workers' terminals to a central database.

ORGANISATIONAL STRUCTURE
Multidivisional structure
Why? Strategy varies from division to division. Eg: may lead cost in one form of shipment such as ground and follow in another form of shipment such as international delivery

FedEx is made up of six independent business units: FedEx Express, FedEx Ground, FedEx Freight, FedEx Custom Critical, FedEx Trade Networks, and FedEx Services, each compete in different sectors of the transportation industry. Guiding philosophy is Compete collectively, operate independently, manage collaboratively.

Corporate Environment FedEx operates its company divisionally while giving them the ability to compete collectively. FedEx corporate environment possessed the characteristics of an organic organization whose environment constantly changes and uncertainty usually dictates a much higher level of fluidity and flexibility. The decision-making responsibilities are kept as close to the affected point as possible. Employees are capable of responding to the constantly changing environment that is characterized by a decentralized authority structure.

Internal Process

CULTURE
Maintain an environment where employees feel safe enough to take the risk and become innovative in pursing quality, service and customer satisfaction Implement best HR Policies to retain talent. FedExs People-Service-Profit (PSP) philosophy Survey-Feedback-Action Program or SFA Program at FedEx

Leadership Evaluation and Awareness Process (LEAP) Employee Communication Program Recognition and Reward Program
Bravo Zulu and Golden Falcon awards People are engaged and empowered to come up with ideas and present those ideas

FedEx executives turned their attention to arming employees with the best arsenal of skills to effectively help the company accomplish its goals Taken many steps to ensure it hires and retain the best people Motivates its people through career counselling and reward schemes

You might also like