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Intro Communication

The document is a 13 page introduction to communication presentation that covers topics like the definition of communication, the communication process, barriers to communication, and tools for effective communication. It defines communication and the different elements involved. It also provides strategies for improving communication skills.

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337 views15 pages

Intro Communication

The document is a 13 page introduction to communication presentation that covers topics like the definition of communication, the communication process, barriers to communication, and tools for effective communication. It defines communication and the different elements involved. It also provides strategies for improving communication skills.

Uploaded by

PascDoina
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Emilia Placintar - Introduction

to Communication
1
INTRODUCTION TO
COMMUNICATION
COMMUNICATION BLUEPRINT

Emilia Placintar - Introduction to
Communication
2
Why Do We Communicate?
Functions of communication:
+Practical
+Social
+Decision making
+Personal growth


Emilia Placintar - Introduction to
Communication
3
What Is Communication?
Communication is the process of sending and
receiving messages with the goal of achieving
shared understanding of the information and
meaning (Lat. communis = common, joint, shared)

Communication is described along 3 dimensions:
Content
Form
Destination
Emilia Placintar - Introduction to
Communication
4
Communication Process Model
Sender/Receiver: messages are sent and received
simultaneously
Encoding: changing thoughts into symbols
Decoding: assigning meanings to the symbols
Message: actual content + simultaneous messages
Channel: line through which the message travels
Feedback: receivers response to the message
Context: physical and social
Noise: any interference that prevents shared
understanding

Emilia Placintar - Introduction to
Communication
5
Noise

Types of noise:
OInternal: intrapersonal communication
+External: noise in the environment
Semantic: when sender and receiver have
different meanings for the symbols they use
Emilia Placintar - Introduction to
Communication
6
Communication Climate
Good communication does not just happen.
Communication principles:
1) We are always communicating, whether we
intend to or not.
2) The message sent is not necessarily the
same message received.
3) A part of the message is who sends it.
4) The meanings of words are inside of us.
5) Communication is learned.
Emilia Placintar - Introduction to
Communication
7
Communication Tools
4 Overcoming barriers
Giving and getting feedback
- Recognizing and limiting information overload
Improving relations
ERemaining sensitive to the organizations
structure
Emilia Placintar - Introduction to
Communication
8
Overcoming Barriers
- Gossip: unsubstantiated rumour!
qGaps: People are different!
Loss of emotional control: People have
different views!
Defensiveness: misinterpretation of anothers
comments as a personal attack!

Emilia Placintar - Introduction to
Communication
9
Giving and Getting Feedback
When giving feedback, make the feedback
+appropriate;
+specific;
+positive.
When receiving feedback,
o ask for feedback and then receive it openly;
o acknowledge the feedback;
o consider the feedback received.

Emilia Placintar - Introduction to
Communication
10
Recognizing and Limiting Information
Overload

Tools to counteract information overload:

=Recognize overload in others;
=Recognize overloads in self;
=Limit overload situations.
Emilia Placintar - Introduction to
Communication
11
Improving Relations
Attitudes that improve relations with others:
V Positive regard
` Empathy
.Openness
Trust
- task trust
- interpersonal trust




Emilia Placintar - Introduction to
Communication
12
Remaining Sensitive to the
Organizations Structure
Formal networks: established by
management and represented in
organizational charts;
Informal networks: developed as the result of
friendships, common interests, and proximity
etc.
Sensitivity = understanding these networks,
keeping in mind the advantages and
disadvantages of both

Emilia Placintar - Introduction to
Communication
13
CONCLUSIONS

- Communication is a process that satisfies human
needs.

- Until we have shared information with another
person, we have NOT communicated it.

- Communication creates understanding on three
levels: action, information and relationship.

- For this process to work effectively, we need to
understand the elements, principles, and barriers that
influence it.

- To promote understanding we need to develop
strategies.


Questions?
Emilia Placintar - Introduction to
Communication
14
Emilia Placintar - Introduction to
Communication
15
Bibliography
Bove, C. L. and J. T. Thill., Business
Communication Today, McGraw-Hill, Inc., New York,
1992.
Cheesebro, T., L. OConnors, F, Rios.
Communication Skills. Preparing for Career Success.
Pearson, Prentice Hall, 2006.
Guffrey, M.E. Essentials of Business Communication.
Thomson/South-Western, 2007.
Ober, S. Fundamentals of Contemporary Business
Communication. Boston/New York: Houghton Mifflin
Company, 2007.

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