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Total Quality Management - 1

Total Quality Management (TQM) is a management strategy aimed at embedding awareness of quality in all organizational processes. TQM requires that a company maintain high quality standards in all aspects of its business by ensuring things are done right the first time and defects/waste are eliminated. TQM is based on participation from all members of an organization and aims for long-term success through customer satisfaction and benefits to all members and society.

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487 views

Total Quality Management - 1

Total Quality Management (TQM) is a management strategy aimed at embedding awareness of quality in all organizational processes. TQM requires that a company maintain high quality standards in all aspects of its business by ensuring things are done right the first time and defects/waste are eliminated. TQM is based on participation from all members of an organization and aims for long-term success through customer satisfaction and benefits to all members and society.

Uploaded by

faraz
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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Total Quality Management

1
Introduction
• Total – Made up of the whole(or) Complete.
• Quality – Degree of Excellence a product or
service provides to the customer in present and
future.
• Management – Act , art, or manner of
handling , controlling, directing, etc.

TQM is the art of managing the whole to achieve


excellence.

2
"TQM is a management approach for an
organization, centered on quality, based on the
participation of all its members and aiming at
long-term success through customer satisfaction,
and benefits to all members of the organization
and to society."
TQM is composed of three paradigms:

TOTAL: Organization wide

QUALITY:With its usual Definitions, with all its


complexities

MANAGEMENT: The system of managing with steps like


Plan, Organise, Control, Lead, Staff, etc.

3
Definition
Total Quality Management
(TQM) is a management
strategy aimed at embedding
awarness of quality in all
organizational processes.

4
EXPLANATION:
TQM requires that the
company maintain this
quality standard in all
aspects of its business.
This requires ensuring that
things are done right the
first time and that defects
and waste are eliminated
5
LEADERSHIP ISSUES
• To realise that TQM is not a ‘quick fix’ but a long-term
approach to quality. Good quality needs to be underpinned
by systems with clearly set out goals and guidelines.
• The need for top management commitment – because TQM
involves the whole organisation without top level support
any such initiative is doomed to failure. This support usually
is evidenced by an executive champion, and a high level
steering group.
• Involving the people who know – TQM is not a management
tool but a means of involving everyone in identifying and
solving problems. It is essential that there should be means
of involving everyone, providing necessary training and also
recognising success when it is achieved.
• The final issue is that TQM may, over time, lose its
effectiveness (see figure 20.8), if it is seen as a
’programme’ (with an implied start and end) rather than a
‘working philosophy’ that is a part of the organisation’s way
of working. To this end many organisations refrain from
TOTAL QUALITY MANAGEMENT
THROUGH
Ø The TOTAL
greatest challenge EMPLOYEE
for the millennium leaders is to
anticipate and adapt to change using it to innovation
and generating creative ideas to exploit the change.
Ø It is absolutely necessary to understand that it is
through creative innovation, which can provide
organizations a competitive edge over others. It is the
need of the hour to be world class organization in order
to produce world class products.
Ø In today’s compete world, everyone needs the best of
the products at a reasonable cost.
Ø Value for money is going to be key buzz word and
unless we are ourselves committed to this, we cannot
produce the so-called world class products.
CONT…
Let us have a look of what has
changed:-
Liberalization/globalization
growth of economics
information revolution
organizations
social mobility
knowledge worker
In order to create climate for
participation/involvement, total quality management is
the need of the hour for the Indian industry to compete
What is employee
involvement
• Employee involvement is a matter of courtesy asking
people’s opinion before making decisions that affect
them. Employee involvement is a very simple process.
If a decision is made affecting the employees, it is
always better to consult them as they may have some
intelligent ideas to offer and this will help in building up
the relations and creating a conducive environment for
better results.
• The employee involvement means that it should involve
all employees including managers, supervisors and
workers, consulting and communicating with labour
organizations, officers associations etc. in matters
related not only to operations but also personnel
management.
• Employee involvement includes different levels of
“ To the degree that you give either
people what they need, they will give
you what you need”
- Robert Conkli
To sum up, employee participation
effectives can be undertaken by
following:-
• a conducive atmosphere to be created and
people made to express their opinion.,
• Confidence to be built that the views
expressed by one and all will be given
adequate weightage.
• Developing mutual respect, recognizing
honesty and cultivating trust are very much
essential.
• All conflict situations to be tackled through
direct and tactful approach.
• Listening actively when team members
discuss and asking how they think and feel
about the issues.
What is 5S?
5-S can be defined as
1. Seiri (Proper Arrangement and Clearing
Up)

a) Look around your work area and ask


yourself “is it really necessary for all
items to be there?”

b) Separate O.K., reworkable and


rejected items

c) Rework the reworkable items and


dispose of the rejected items.
• 2. Seiton (Orderliness)
Items must be placed inprefixed locations so that they
are easily accessible and can be easily used. Make
sure that iten=ms can be clearly identified by labelling
them properly.
3. Seiso (Clean Up)
Seiso means cleaning the work place and all the
machinery by ourselves.
4. Seiketsu (Standardisation)
Even a clean work place with proper selection and
proper arrangement will soon become dirty if Seiri,
Seiton and Seiso are not continuously repeated. Let us
prevent problems by keeping things standardized and
maintaining a good environment.
5. Shisuke (Discipline)
Everyone shuld be disciplined to follow strictly the
rules and maintain standards while working. For
example let us adhere to the timings and let us follow
the prescribed operation standads. Everybody should
wear shoes for safety.
Advantages of 5S
• By thoroughly enforcing 5S in each work area.
1. Operations can be performed without error,
proceeding in a well-regulated fashion, resulting
in fewer defective items thereby increasing the
overall quality of product.
2. Operations can be performed safely and
comfortably, reducing the chances of accidents.
3. Machinery and equipment can be carefully
maintained, reducing the number of
breakdowns.
4. Operations can be performed efficiently,
How to Achieve 5S
5S can be achieved very easily by every
employee by having a close look at his
work place. He is to ensure that
1. No rejected / unwanted items are
lying at his work place.
2. All items are kept in proper
locations/order.
3. Everybody should co-operate with
each other in keeping his and others
areas and the machines clean.
4. All follow rules and regulations and
maintain required standards.
Quality Circles
The concept of quality circle has been
interpreted in many
ways in India and abroad. The most
commonly accepted
definition keeping the essence of the
philosophy that was
prevalent in Japan; is as follows :

"Quality Circle is a small group of employees


who work
in same work area or doing a similar type of
work, who
voluntarily meet regularly for about an hour
every week to
identify, analyze and resolve work related
problems, leading
Keeping the definition in mind, following
important
conclusions can be drawn that
• Most people have the ability to tackle a wide
range of problems at work in an imaginative
and creative way
• The ability of the average person at work is
used partly
• The QC concept assumes that once
members are trained, they will be able to
organize themselves to use their time
effectively and there will be no need of
outsiders to tell them what to do
• If everyone is given a chance to use his
talents to solve work related problems
collectively, the results will be extremely
Positive
• Problems at work place are best solved by
The Principles of Quality Circles

• The Voluntary Principle


• Treating Members as Responsible
Persons
• Living in the real world
• Win/win
• Enjoy It
Training for QC
Training is an important aspect of quality circle
activity. In their enthusiasm to launch quality circles
without delay, many organizations often skip the
training. The major objectives of imparting training
for quality circles are -
To necessary to clarify many misconceptions that
exist with regard to the concept of quality Circle
To translate philosophy of QC into practice - dealing
with the employee at the grass root as the concept
does, and having an interface with many other
forces that are prevalent in any organizations. It is
essential that all those who are going to be
involved in the implementation of quality circles
must take care of all the important aspects of
translating the theory of
To develop leadership qualities and build up
individuals, for the first time workers must play the
role of leading their colleagues in the activities of
• The topics to be stressed at the
orientation
programme on quality circles to top and
senior
management/officers are :
- Concept and structure in brief.
- Relevance of the need for excellence.
- Tangible and intangible impact.
- Role of management.
- Methodical launching and
institutionalizing.
THANK YOU

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