Just in Time Philosophy
Just in Time Philosophy
INTRODUCTION
- The globalization is forcing firms to be more careful about customer satisfaction and profit maximization. Therefore, firms must use different tools to develop loyal customers who are less sensitive to the product price increases and help the firms to make profit maximization. Logistics is one of the key tools that builds cost and service advantages to the firms. - On the other hand, Just-in-Time (JIT) management approach, which is effective in the manufacturing sector in particular might be applied to the firms as a chance to achieve cost and service advantages through logistics. When the firms focus on the JIT for business processes but not products, the management principles of the JIT can be applied to logistics.
- Customer service
- Order processing - Inventory management - Transportation transfers The role of each component in logistics can be summarized as follows
Customer service that is related to final output is a critical element for outbound logistics. Final output can be a physical product (for example, a sofa), a service (for example, travel service) or a combination of both (for example, a fast food restaurant). Customer service is not only about good service levels but also the financial costs incurred from providing quality customer services because minimizing costs is key to survival and prosperity in a competitive marketplace. The definition of JIT with customers could be made like the use of the integrated, problem solving initiatives of a just-in-time philosophy concentrating on improving quality and facilitating timeliness in supply and distribution to external customers. As a part of JIT-L, JIT with customers fundamental objective is very simple: to satisfy the customer by delivering the right goods or services in the right quantities at the right times while minimizing total process cost by eliminating waste of all kinds from the supply chain.
There are three main factors that are associated with JIT with customers: Organizational design, firm performance and control variables as shown in Figure below.
CONCLUSION
JIT logistics is a management approach for the firms that gives them an opportunity to have a competition advantage. However, there are some essential elements for JIT-Ls success. For example, management support is the most important matter to make the implementation efforts sustainable. Employee involvement and cooperation are certainly another important factor for the success in JIT-L. Empowerment of employees improves the procurement leadtime performance. In the organization, creation of quality awareness is also necessary for the full benefits of JIT-L. A number of managerial, operational, and organizational changes in purchasing should also be made. Firms that would like to apply JIT-L will reduce wastes and improve services in their logistics activities.