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Grievance

The document discusses grievances in the workplace and grievance procedures. It defines a grievance as any discontent or dissatisfaction an employee feels regarding their job or employer. Grievances can arise from poor working conditions, issues with management policies around wages or promotions, or perceived violations of contracts or laws. The document outlines a five stage grievance redressal machinery where an aggrieved employee can first bring a grievance to their foreman, supervisor, and department head before ultimately referring unresolved issues to a grievance committee or voluntary arbitration. An effective grievance procedure must comply with legislation, provide clarity, act promptly, include training, and allow for follow up.

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Bhavna Jaiswal
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364 views7 pages

Grievance

The document discusses grievances in the workplace and grievance procedures. It defines a grievance as any discontent or dissatisfaction an employee feels regarding their job or employer. Grievances can arise from poor working conditions, issues with management policies around wages or promotions, or perceived violations of contracts or laws. The document outlines a five stage grievance redressal machinery where an aggrieved employee can first bring a grievance to their foreman, supervisor, and department head before ultimately referring unresolved issues to a grievance committee or voluntary arbitration. An effective grievance procedure must comply with legislation, provide clarity, act promptly, include training, and allow for follow up.

Uploaded by

Bhavna Jaiswal
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Grievance

A grievance means any discontentment or dissatisfaction in an employee arising out of anything related to the enterprise where he is working. A grievance represents a situation in which an employee feels that something unfavourable to him has happened or is going to happen. It may not be expressed and even may not be valid.

Causes of Grievance
Grievance resulting from working conditions Improper matching of the worker with the job. Changes in schedules or procedures Non availability of proper tools, machines, equipment Tight production standards Bad physical conditions of workplace Failure to maintain proper discipline Poor relationship with the supervisor Grievance resulting from management policy Wages payment and job rates Leave Overtime Seniority Transfer Promotion, demotion and discharges Lack of career planning and employee development plan Hostility towards a labour union.

Causes of Grievance
Grievance resulting form alleged violation of The collective bargaining agreement Central or state laws Past practice Company rules Managements responsibility Grievance resulting from personal maladjustment Over-ambition Excessive self esteem Impractical attitude to life

Form of Grievances
Factual Disguised Imaginary

Identifying Grievance
Exit Interview Opinion Survey Gripe Boxes Open Door Policy

Grievance Redressal Machinery


Stage-I : An aggrieved worker shall approach the foreman and informs his grievance verbally and seeks the redressal of his grievance, if the worker is not satisfied with the response of foreman, he can move to supervisor, who has to give answer within 48 hours. If decision is not acceptable to the worker, the worker can go to next step. Stage-II : If the worker is not satisfied with the decision, he shall in person or by his departmental representative, approach the head of department who has to give an answer before the expiry of three days. Stage-III : If the department heads fails to do so or if decision given him is not acceptable then the worker may request the forwarding of his grievance to the grievance committee which comprises of the representatives of the employers and employees. This committee make its recommendations to the management within 7 days of the workers request. The final decision of the management shall be communicated to the worker with in the stipulated (3 days) by the personnel officer. Stage-IV : A revision of his grievance can be done if the decision is not satisfactory. The management shall communicate its decision within a week. Stage-V : In case a decision has not been arrived at this stage, the union and management may refer the grievance to voluntary arbitration within a week of receipt of the management decision by the worker.

Essentials of a Grievance Procedure


Conformity with existing legislation Clarity. Promptness Training Follow up

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