Project Communications Management
Project Communications Management
Includes the process required to ensure timely and appropriate generation, collection, dissemination, storage and ultimate disposition of project information Provides critical links among people, ideas and information that are necessary for success The processes interact with each other and each of them may involve effort from one or more individuals or group of individuals based on the needs of the project
Involves determining the information and communication needs of the stakeholders; who needs what information, when will they need it and how will it be given to them
The majority of communications planning is done as part of the earliest project phases
Assumptions
Communications Planning
Involves making needed information available to project stakeholders in a timely manner Includes implementing the communications management plan as well as responding to unexpected request for information
TOOLS & TECHNIQUES Communication skills Information retrieval systems Information distribution systems
Information Distribution
Involves collecting and disseminating performance information in order to provide stakeholders with information about how resources are being used to achieve project objectives
Should generally provide information on scope, schedule, cost and quality
TOOLS & TECHNIQUES Performance reviews Variance analysis Trend analysis Earned value analysis Information distribution tools & techniques
Performance Reporting
Consists of verifying and documenting project results to formalize acceptance of the product of the project by the sponsor, client or customer
Includes collection of project records, ensuring that they reflect final specifications, analysis of project success and effectiveness, and archiving such information for future use
INPUT
Performance measurement documentation Documentation of the product of the project Other project records
OUTPUT
Project archives
Formal acceptance
Lessons learned
Administrative Closure
END OF CHAPTER 10
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