Scribd
Upload
83 views20 pages

Verbal Communication

This document outlines the basics of verbal communication. It discusses planning communication by determining the purpose and audience. It also covers organizing information with an outline and draft, and assembling and ordering points logically. The document provides tips for vocal elements like varying speed, pitch and volume. It discusses nonverbal language like eye contact and posture. Developing credibility through clarity and consistency is addressed. The document also covers giving and receiving feedback, overcoming barriers, communicating ethically, and understanding cross-cultural issues.

Uploaded by

Aarij Tanveer
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
83 views20 pages

Verbal Communication

This document outlines the basics of verbal communication. It discusses planning communication by determining the purpose and audience. It also covers organizing information with an outline and draft, and assembling and ordering points logically. The document provides tips for vocal elements like varying speed, pitch and volume. It discusses nonverbal language like eye contact and posture. Developing credibility through clarity and consistency is addressed. The document also covers giving and receiving feedback, overcoming barriers, communicating ethically, and understanding cross-cultural issues.

Uploaded by

Aarij Tanveer
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 20

Session II:

BASICS OF VERBAL
COMMUNICATION

Planning your
Communication
Your Reasons
What is your purpose?
What do you want to
achieve?

Getting the Right


Reaction
Who is your audience?
Chose the right language?
Checking your facts

Assembling and
Ordering your
Information
Assembling your
information
Writing an outline of what
youre going to say
Making your points flow
logically
Making your first draft
Editing your draft

Writing Process

Analyze,
Anticipate
and Adapt

Research,
Organize
and
Compose

Revise,
Proofread
and
Evaluate

ANNON, C. E. & WEAVER, W. (1949): The mathematical theory of communication, Urbana, University of Illinois Press.

Planning your Talk


Listing
Sorting
Arranging
Reviewing
Prepare the message
A final check

Organizing your message


Start with what your listener needs
to know
Limit the amount of information
Eliminate unnecessary words
Make your message relevant to your
listener
Take a direct approach
Pause occasionally

Using Vocal Elements


Effectively

Change the speed of your voice


Shift the pitch of your voice
Control the volume of your voice
Punctuate with pauses
Articulate clearly

Using Vocal Elements


Effectively

Understand Nonverbal
Language

Maintain eye contact


Present pleasant facial expression
Gesture appropriately
Maintain good posture
Keep your distance

Understand Nonverbal
Language

Developing Credibility

Speak objectively and accurately


Strive for clarity
Be consistent
Demonstrate empathy and concern
Remember Aristotles triangle

Bennei, M. (2009): A Guide to Good Business Communication, Oxford, How to Content.

Developing Credibility

Bennei, M. (2009): A Guide to Good Business Communication, Oxford, How to Content.

Giving and Receiving Feedback

Emphasize the positive


Be tactful
Depersonalize negative messages
Provide solutions
Choose your location and timing
Give others permission to disagree
with you

Bennei, M. (2009): A Guide to Good Business Communication, Oxford, How to Content.

Giving and Receiving Feedback

Overcoming Barriers to
Communication

Use appropriate language


Make your message clear
Send consistent signals
Use the appropriate medium
Reduce physical distraction

Guffey, M. E. (2008): Business Communication: Process and Products, Mason, South-Western.

Overcoming Barriers to
Communication

Guffey, M. E. (2008): Business Communication: Process and Products, Mason, South-Western.

Communicate Ethically

Be truthful
Present a balanced viewpoint
Differentiate fact from opinion
Disclose information clearly
Be consistent

yth, P. (2008): The Art of Successful Business Communication, London, The Institute of Engineering and Technology.

Communicate Ethically

yth, P. (2008): The Art of Successful Business Communication, London, The Institute of Engineering and Technology.

Understanding Cross-Cultural
Issues

Keep your message simple


Speak slowly and clearly
Watch for signs of understanding
Listen carefully and uncritically
Avoid clichs and idioms

yth, P. (2008): The Art of Successful Business Communication, London, The Institute of Engineering and Technology.

Understanding Cross-Cultural
Issues

THANK YOU!

You might also like