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Closed Loop Corrective Action

The document discusses closed-loop corrective action (CLCA), which traces problems to their root causes and implements lasting solutions to prevent recurrence. It outlines the CLCA process, including determining the cause of issues, deciding if and how to take corrective action, implementing changes, and verifying their effectiveness. The goal of CLCA is to fix underlying processes, not just symptoms, through systematic investigation and problem-solving.

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Lee Hanxue
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1K views

Closed Loop Corrective Action

The document discusses closed-loop corrective action (CLCA), which traces problems to their root causes and implements lasting solutions to prevent recurrence. It outlines the CLCA process, including determining the cause of issues, deciding if and how to take corrective action, implementing changes, and verifying their effectiveness. The goal of CLCA is to fix underlying processes, not just symptoms, through systematic investigation and problem-solving.

Uploaded by

Lee Hanxue
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Closed-Loop

Corrective Action
What Will be Covered?
• What is CLCA?
• Determine the cause of a
problem (nonconformity)
• Corrective action procedures
• Is corrective action necessary?
• Determine corrective action
needed
What Will be Covered ?
• Implement corrective action
• Handle customer complaints
• Handle product nonconformity
• Ensure effectiveness of action
• Software available for CLCA
• Summary/Exercise
What is Closed-Loop
Corrective Action (CLCA)?
• Corrective Action:
– An action planned or taken to stop
something from recurring.
• Closed Loop:
– Fix the process by eliminating the
root cause of a problem so that it
will not reoccur
What is Closed-Loop
Corrective Action (CLCA)?
“The pattern of activities which
traces the symptoms of a
problem to its cause, produces
solutions for preventing the
recurrence of the problem,
implements the changes and
monitors that the changes have
been successful.”
Hoyle, David
Determine the Cause of
a Nonconformity
• Validate causes before planning
or taking action
– Identify the nonconformity
– Collect data on nonconforming
item, quantity, frequency, etc.
– Identify when, where and under
what conditions problem occurred
Determine the Cause of
a Nonconformity
• Investigate thoroughly; many
tools can help
– The common seven quality tools
when
– The simple why? Why? Technique
can often reveal the root cause of
a problem very quickly
Sources of Causes
• Deficiencies in communication
• Deficiencies in documentation
• Deficiencies in personnel training
and motivation
• Deficiencies in materials
• Deficiencies in tools and equipment
• Deficiencies in the operating
environment
Corrective Action
Procedures
• Sources of nonconformity
causes are variable
• It may be practical to employ
corrective action provisions in
procedures rather than a single
corrective action procedure
Is Corrective Action
Necessary?
• All nonconformances are costly
but correction is also costly
• Assess the degree of corrective
action necessary
– Determine the magnitude of the
problem and the risks encountered
Is Corrective Action
Necessary?
• A manager needs to know:
– What is the problem?
– Has the problem been confirmed?
– What are the consequences of doing
nothing?
– What is the preferred solution? - How
much will it cost/save?
– What are the alternatives and their
relative costs?
– How long before the problem damages
the business
Determine Corrective
Action Needed
• Immediate action such as
warning notices, alerts, etc.
• Longer term action such as
changes to plans, procedures,
specifications, training, etc.
• Record both the cause and the
proposed solutions
Implementing Corrective
Action
• Implement and record changes
to documented procedures
resulting from corrective action
– Track implementation of corrective
actions
– Link procedural change to the
corrective action procedure
– Prevent recurrence of problem
Effective Handing of
Customer Complaints
• Record complaint (including details)
– Define when a customer message is
classified a complaint
– Capture complaints from all interface
channels with customer
• Acknowledge complaint
• Investigate nature of complaint
• Establish a process for satisfying
customer
• Monitor progress
Report of Product
Nonconformity
• Internal report
– Use TQM procedures for control of
nonconforming product
• External report
– Similar procedures to those for
handling customer complaints
Ensure Effectiveness of
Corrective Action
• Verify that planned action has
been taken
• Verify that the action has been
effective in eliminating the
original nonconformance
Summary – Can Also be
Used as an Exercise
• A closed-loop corrective action
process
– Identify the problem
– Investigate the root cause of the
problem
– Develop a plan which eliminates
the cause
– Implement the plan
– Verify the effectiveness of the
eliminating the cause

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