Lesson 2 (120 minutes)

DATA MANAGEMENT AND DATA

MANAGEMENT BODY OF
KNOWLEDGE
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OUTLINES

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Data Management Function

Data Governance
Data Architecture Management
Data Development
Data Operations Management
Data Security Management
Reference and Master Data Management
Data Warehousing and Business Intelligent Management
Document and Content Management
Metadata Management
Data Quality Management

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DATA MANAGEMENT FUNCTION

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DATA MANAGEMENT FUNCTION

Data Management

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Data Governance

Data Architecture Management

Data Development

Data Operations Management

Data Security Management

Data Quality Management

Reference and Master Data

Management

Data Warehousing and Business

Intelligence Management

Document and Content

Management

Metadata Management

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WHY DEVELOP AND IMPLEMENT A DATA

MANAGEMENT
FRAMEWORK?

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Improve organisation data management efficiency

Deliver better service to business
Improve cost-effectiveness of data management
Match the requirements of the business to the management of the data
Embed handling of compliance and regulatory rules into data management
framework
Achieve consistency in data management across systems and applications
Enable growth and change more easily
Reduce data management and administration effort and cost
Assist in the selection and implementation of appropriate data management
solutions
Implement a technology-independent data architecture

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WHAT IS THE DATA MANAGEMENT BOOK OF

KNOWLEDGE (DMBOK) GUIDE?
A book to be published by DAMA International
Available for purchase in early 2009
Written and edited by DAMA members
An integrated primer -- a definitive introduction
Modeled after other BOK documents:
PMBOK (Project Management Body of Knowledge)
SWEBOK (Software Engineering Body of Knowledge)
BABOK (Business Analysis Body of Knowledge)
CITBOK (Canadian IT Body of Knowledge)

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DMBOK GOALS
To develop, build consensus and foster adoption for a generally accepted
view of data management
To provide standard definitions for data management functions, roles,
deliverables and other common terminology
To identify guiding principles
To introduce widely adopted practices, methods and techniques, without
references to products and vendors
To identify common organizational and cultural issues
To guide readers to additional resources

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DMBOK GUIDE USES

Inform a diverse audience about data management
Build consensus across the data management community
Help all participants understand their responsibilities
Point readers to additional sources of knowledge
Help data management professionals prepare for Certified Data Management
Professional (CDMP) exams
Assist organizations in their enterprise data strategy
Basis for effectiveness & maturity assessments
Guide implementation & process improvement efforts
Guide development of higher education curriculum
Suggest academic research topics

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DATA MANAGEMENT BOOK OF KNOWLEDGE

Data Management Functions

Data
Quality
Management

Data
Architecture
Management

Environmental Elements

Organization &
Culture
Data
Development

Technology
Meta Data
Management
Data
Governance
Document
& Content
Management
Data
Warehousing
& Business
Intelligence
Management

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Database
Operations
Management

Data
Security
Management
Reference &
Master Data
Management

Activities

Goals &
Principles
Practices &
Techniques

Deliverables

Roles &
Responsibilities

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DMBOK DATA MANAGEMENT FUNCTIONS

Data Governance - planning, supervision and control over data management
and use
Data Architecture Management - defining the blueprint for managing data
assets
Data Development - analysis, design, implementation, testing, deployment,
maintenance
Data Operations Management - providing support from data acquisition to
purging

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DMBOK DATA MANAGEMENT FUNCTIONS (CONT...)

Data Security Management - Ensuring privacy, confidentiality and
appropriate access
Data Quality Management - defining, monitoring and improving data quality
Reference and Master Data Management - managing master versions and
replicas
Data Warehousing and Business Intelligence Management - enabling
reporting and analysis
Document and Content Management - managing data found outside of
databases
Metadata Management - integrating, controlling and providing metadata

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DMBOK DATA MANAGEMENT ENVIRONMENTAL

ELEMENTS
Goals and Principles - directional business goals of each function and the
fundamental principles that guide performance of each function
Activities - each function is composed of lower level activities, sub-activities,
tasks and steps
Primary Deliverables - information and physical databases and documents
created as interim and final outputs of each function. Some deliverables are
essential, some are generally recommended, and others are optional
depending on circumstances
Roles and Responsibilities - business and IT roles involved in performing
and supervising the function, and the specific responsibilities of each role in
that function. Many roles will participate in multiple functions
Practices and Techniques - common and popular methods and procedures
used to perform the processes and produce the deliverables and may also
include common conventions, best practice recommendations, and alternative
approaches without elaboration

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DMBOK DATA MANAGEMENT ENVIRONMENTAL

ELEMENTS
Technology - categories of supporting technology such as software tools,
standards and protocols, product selection criteria and learning curves
Organisation and Culture this can include issues such as management
metrics, critical success factors, reporting structures, budgeting, resource
allocation issues, expectations and attitudes, style, cultural, approach to
change management

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DMBOK DATA MANAGEMENT FUNCTIONS AND

ENVIRONMENTAL ELEMENTS

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SCOPE OF DATA MANAGEMENT BOOK OF

KNOWLEDGE
(DMBOK) DATA MANAGEMENT FRAMEWORK
Hierarchy

Function
Activity
Sub-Activity
Each activity is classified as
one (or more) of:
Planning Activities (P)
Development Activities (D)
Control Activities (C)
Operational Activities (O)

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ACTIVITY GROUPS WITHIN FUNCTIONS

1. Activity groups are
classifications of data
management activities
2. Use the activity
groupings to define the
scope of data
management
subprojects and
identify the appropriate
tasks:

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Analysis and design

Implementation
Operational
improvement
Management and
administration

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DATA GOVERNANCE

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DATA GOVERNANCE DEFINITION AND GOALS

SOURCE: DATA MANAGEMENT BODY OF KNOWLEDGE
Definition
The exercise of authority and control (planning, monitoring, and enforcement) over

the management of data assets

Goals
To define, approve, and communicate data strategies, policies, standards,

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architecture, procedures, and metrics

To track and enforce regulatory compliance and conformance to data policies,
standards, architecture, and procedures
To sponsor, track, and oversee the delivery of data management projects and
services
To manage and resolve data related issues
To understand and promote the value of data assets

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DATA GOVERNANCE FUNCTION

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DATA GOVERNANCE ACTIVITIES

DATA GOVERNANCE
DATA MANAGEMENT
PLANNING
Understand Strategic Enterprise Data
Needs
Develop and Maintain the Data
Strategy
Establish Data Professional Roles and
Organisations
Identify and Appoint Data Stewards
Establish Data Governance and
Stewardship Organisations
Develop and Approve Data Policies,
Standards, and Procedures
Review and Approve Data Architecture
Plan and Sponsor Data Management
Projects and Services
Estimate Data Asset Value and
Associated Costs

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DATA MANAGEMENT
CONTROL
Supervise Data Professional
Organisations and Staf
Coordinate Data Governance
Activities
Manage and Resolve Data Related
Issues
Monitor and Ensure Regulatory
Compliance
Monitor and Enforce Conformance
with Data
Policies, Standards and Architecture
Oversee Data Management Projects
and Services
Communicate and Promote the
Value of Data Assets
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DATA GOVERNANCE - POSSIBLE ORGANISATION

STRUCTURE

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DATA GOVERNANCE SHARED DECISION MAKING

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DATA ARCHITECTURE MANAGEMENT

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DATA ARCHITECTURE MANAGEMENT DEFINITION

AND
GOALS
SOURCE:
DefinitionDATA MANAGEMENT BODY OF KNOWLEDGE
Defining the data needs of the enterprise and designing the master blueprints to

meet those needs

Goals
To plan with vision and foresight to provide high quality data
To identify and define common data requirements
To design conceptual structures and plans to meet the current and long-term data

requirements of the enterprise

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DATA ARCHITECTURE MANAGEMENT FUNCTION

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DATA ARCHITECTURE MANAGEMENT ACTIVITIES

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Understand Enterprise Information Needs

Develop and Maintain the Enterprise Data Model
Analyse and Align With Other Business Models
Define and Maintain the Database Architecture
Define and Maintain the Data Integration Architecture
Define and Maintain the Data Warehouse / Business Intelligence Architecture
Define and Maintain Enterprise Taxonomies and Namespaces
Define and Maintain the Metadata Architecture

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DATA ARCHITECTURE MANAGEMENT PRINCIPLES

Data architecture is an integrated set of specification master blueprints used
to define data requirements, guide data integration, control data assets, and
align data investments with business strategy
Enterprise data architecture is part of the overall enterprise architecture, along
with process architecture, business architecture, systems architecture, and
technology architecture
Enterprise data architecture includes three major categories of specifications:
the enterprise data model, information value chain analysis, and data delivery
architecture

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DATA ARCHITECTURE MANAGEMENT PRINCIPLES

(CONT...)
An enterprise data model is an integrated subject-oriented data model
defining the essential data used across an entire organisation
Information value-chain analysis defines the critical relationships between
data, processes, roles and organisations and other enterprise elements
Data delivery architecture defines the master blueprint for how data flows
across databases and applications
Architectural frameworks like TOGAF help organise collective thinking about
architecture

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DATA DEVELOPMENT

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DATA DEVELOPMENT DEFINITION AND GOALS

SOURCE: DATA MANAGEMENT BODY OF KNOWLEDGE
Definition
Designing, implementing, and maintaining solutions to meet the data needs of the

enterprise

Goals
Identify and define data requirements
Designs data structures and other solutions to these requirements
Implement and maintain solution components that meet these requirements
Ensures solution conformance to data architecture and standards as appropriate
Ensures the integrity, security, usability, and maintainability of structured data

assets

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DATA DEVELOPMENT FUNCTION

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DATA DEVELOPMENT ACTIVITIES

DATA DEVELOPMENT
DATA
MODELLING,
ANALYSIS AND
SOLUTION
DESIGN
DETAILED DATA
DESIGN
DATA MODEL
AND DESIGN
QUALITY
MANAGEMENT
DATA
IMPLEMENTATI
ON

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Implement
Analyse
Design
Develop
Physical
Information
Data
Development
Modeling
Databases
and
/ Test
Requirements
Design
Database
Information
Standards
Changes Products
Physical
Develop
Review
Create
and
Data
andMaintain
Model
Maintain
Database
and
TestDesign
Data
Performance
Conceptual
Database
Migrate
and
Design
Data
Convert
Models
Quality
Modifications
Data
Conceptual
Build
Entities
Physical
and TestDatabase
Information
and Logical
Design
Data
Products
Relationships
Documentation
Model Reviews
Physical
Develop
Design
Build
and
Data
and
Test
Access
Maintain
Database
Data Access
Services
Logical
Design
Data Review
Design
Services
Models
Data Integration
Data
Services
Validate
Attributes
Information
Model Validation
Domains
Manage
Requirements
Data Model Versioning
Integration
and
Prepare
Keys
for Data Deployment
Develop and Maintain Physical
Data Models

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DATA DEVELOPMENT PRINCIPLES

Data development activities are an integral part of the software development
lifecycle
Data modeling is an essential technique for effective data management and
system design
Conceptual and logical data modeling express business and application
requirements while physical data modeling represents solution design
Data modeling and database design define detail solution component
specifications
Data modeling and database design balances tradeoffs and needs

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DATA DEVELOPMENT PRINCIPLES (CONT...)

Data professionals should collaborate with other project team members to
design information products and data access and integration interfaces
Data modeling and database design should follow documented standards
Design reviews should review all data models and designs, in order to ensure
they meet business requirements and follow design standards
Data models represent valuable knowledge resources and so should be
carefully managed and controlled them through library, configuration, and
change management to ensure data model quality and availability
Database administrators and other data professionals play important roles in
the construction, testing, and deployment of databases and related
application systems

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DATA OPERATIONS MANAGEMENT

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DATA OPERATIONS MANAGEMENT DEFINITION AND

GOALS
SOURCE: DATA MANAGEMENT BODY OF KNOWLEDGE
Definition
Planning, control, and support for structured data assets across the data lifecycle,

from creation and acquisition through archival and purge

Goals
Protects and ensure the integrity of structured data assets
Manages the availability of data throughout its lifecycle
Optimise performance of database transactions

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DATA OPERATIONS MANAGEMENT FUNCTION

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DATA OPERATION MANAGEMENT ACTIVITIES

DATA OPERATION MANAGEMENT

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DATABASE SUPPORT

DATA TECHNOLOGY
MANAGEMENT

Implement and Control

Database Environments
Obtain Externally Sourced Data
Plan for Data Recovery
Backup and Recover Data
Set Database Performance
Service Levels
Monitor and Tune Database
Performance
Plan for Data Retention
Archive, Retain, and Purge Data
Support Specialised Databases

Understand Data Technology

Requirements
Define the Data Technology
Architecture
Evaluate Data Technology
Install and Administer Data
Technology
Inventory and Track Data
Technology Licenses
Support Data Technology Usage
and Issues

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DATA OPERATIONS MANAGEMENT - PRINCIPLES

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Write everything down

Keep everything
Whenever possible, automate a procedure
Focus to understand the purpose of each task, manage scope, simplify, do
one thing at a time
Measure twice, cut once to problems and issues calmly and rationally,
because panic causes more errors
Understand the business, not just the technology
Work together to collaborate, be accessible, share knowledge
Use all of the resources at your disposal
Keep up to date

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DATA SECURITY MANAGEMENT

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DATA SECURITY MANAGEMENT DEFINITION AND

GOALS
SOURCE: DATA MANAGEMENT BODY OF KNOWLEDGE
Definition
Planning, development, and execution of security policies and procedures to

provide proper authentication, authorisation, access, and auditing of data and

information

Goals
Enables appropriate, and prevent inappropriate, access and change to data assets
Meet regulatory requirements for privacy and confidentiality
Ensures the privacy and confidentiality needs of all stakeholders are met

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DATA SECURITY REQUIREMENTS AND PROCEDURES

Data security requirements and the procedures to meet these requirements
Authentication - validate users are who they say they are
Authorisation - identify the right individuals and grant them the right privileges to

specific, appropriate views of data

Access - enable these individuals and their privileges in a timely manner
Audit - review security actions and user activity to ensure compliance with
regulations and conformance with policy and standards

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DATA SECURITY MANAGEMENT FUNCTION

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DATA SECURITY MANAGEMENT ACTIVITIES

DATA SECURITY MANAGEMENT

Understand Data Security Needs and
Regulatory Requirements
Business Requirements
Regulatory Requirements
Define Data Security Policy
Define Data Security Standards
Define Data Security Controls and
Procedures
Manage Users, Passwords, and
Group Membership
Password Standards and
Procedures
Manage Data Access Views and
Permissions
Monitor User Authentication and
Access Behaviour
Classify Information Confidentially
Audit Data Security

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DATA SECURITY MANAGEMENT PRINCIPLES

Be a responsible trustee of data about all parties. Understand and respect the
privacy and confidentiality needs of all stakeholders, be they clients, patients,
students, citizens, suppliers, or business partners
Understand and comply with all pertinent regulations and guidelines
Data-to-process and data-to-role relationship (CRUD Create, Read, Update,
Delete) matrices help map data access needs and guide definition of data
security role groups, parameters, and permissions
Definition of data security requirements and data security policy is a
collaborative effort involving IT security administrators, data stewards, internal
and external audit teams, and the legal department
Identify detailed application security requirements in the analysis phase of
every systems development project
Classify all enterprise data and information products against a simple
confidentiality classification schema
Every user account should have a password set by the user following a set of
password complexity guidelines, and expiring every 45 to 60 days
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DATA SECURITY MANAGEMENT PRINCIPLES

(CONT...)
Create role groups; define privileges by role; and grant privileges to users by
assigning them to the appropriate role group. Whenever possible, assign
each user to only one role group
Some level of management must formally request, track, and approve all
initial authorisations and subsequent changes to user and group
authorisations
To avoid data integrity issues with security access information, centrally
manage user identity data and group membership data
Use relational database views to restrict access to sensitive columns and / or
specific rows
Strictly limit and carefully consider every use of shared or service user
accounts
Monitor data access to certain information actively, and take periodic
snapshots of data access activity to understand trends and compare against
standards criteria

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REFERENCE AND MASTER DATA MANAGEMENT

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REFERENCE AND MASTER DATA MANAGEMENT

DEFINITION AND GOALS
SOURCE: DATA MANAGEMENT BODY OF KNOWLEDGE
Definition
Planning, implementation, and control activities to ensure consistency with a

golden version of contextual data values

Goals
Provides authoritative source of reconciled, high-quality master and reference data
Lower cost and complexity through reuse and leverage of standards
Supports business intelligence and information integration efforts

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REFERENCE AND MASTER DATA MANAGEMENT

FUNCTION

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REFERENCE AND MASTER DATA MANAGEMENT

ACTIVITIES
REFERENCE AND MASTER DATA MANAGEMENT
Reference Data
Master Data
Party Master Data
Financial Master Data
Product Master Data
Understand Reference and Master
Data Integration Needs
Identify Reference and Master Data
Sources and Contributors
Define and Maintain the Data
integration Architecture

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Implement Reference and Master

Data Management Solutions
Define and Maintain Match Rules
Establish Golden Records
Define and Maintain Hierarchies and
Affiliations
Plan and Implement Integration of
New Data Sources
Replicate and Distribute Reference
and Master Data
Manage Changes to Reference and
Master Data

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REFERENCE AND MASTER DATA MANAGEMENT

PRINCIPLES
Shared reference and master data belongs to the organisation, not to a
particular application or department
Reference and master data management is an on-going data quality
improvement program; its goals cannot be achieved by one project alone
Business data stewards are the authorities accountable for controlling
reference data values. Business data stewards work with data professionals
to improve the quality of reference and master data
Golden data values represent the organisations best efforts at determining
the most accurate, current, and relevant data values for contextual use. New
data may prove earlier assumptions to be false. Therefore, apply matching
rules with caution, and ensure that any changes that are made are reversible
Replicate master data values only from the database of record
Request, communicate, and, in some cases, approve of changes to reference
data values before implementation

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DATA WAREHOUSING AND BUSINESS INTELLIGENT

MANAGEMENT

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DATA WAREHOUSING AND BUSINESS INTELLIGENCE

MANAGEMENT DEFINITION AND GOALS
SOURCE: DATA MANAGEMENT BODY OF KNOWLEDGE
Definition
Planning, implementation, and control processes to provide decision support data

and support knowledge workers engaged in reporting, query and analysis

Goals
To support and enable effective business analysis and decision making by

knowledge workers
To build and maintain the environment / infrastructure to support business
intelligence activity, specifically leveraging all the other data management
functions to cost effectively deliver consistent integrated data for all BI activity

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DATA WAREHOUSING AND BUSINESS INTELLIGENCE

MANAGEMENT FUNCTION

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DATA WAREHOUSING AND BUSINESS INTELLIGENCE

MANAGEMENT ACTIVITIES
DATA WAREHOUSING AND BUSINESS INTELLIGENCE
MANAGEMENT
Understand Business Intelligence
Information Needs
Define and Maintain the DW-BI
Architecture
Implement Data Warehouses and
Data Marts
Implement Business Intelligent Tools
and User Interfaces
Query and Reporting Tools
On Line Analytical Processing
(OLAP) Tools
Analytic Applications
Implementing Management
Dashboards and Scorecards
Performance Management Tools
Predictive Analytics and Data
Mining Tools
Advanced Visulization and
Discovery Tools

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Process Data for Business

Intelligence
Staging Areas
Mapping Sources and Targets
Data Cleansing and
Transformations (Data
Acquisition)
Monitor and Tune Data Warehousing
Processes
Monitor and Tune BI Activity and
Performance

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DATA WAREHOUSING AND BUSINESS INTELLIGENCE

MANAGEMENT PRINCIPLES
Obtain executive commitment and support as these projects are labor
intensive
Secure business SMEs as their support and high availability are necessary for
getting the correct data and useful BI solution
Be business focused and driven. Make sure DW / BI work is serving real
priority business needs and solving burning business problems. Let the
business drive the prioritisation
Demonstrable data quality is essential
Provide incremental value. Ideally deliver in continual 2-3 month segments
Transparency and self service. The more context (metadata of all kinds)
provided, the more value customers derive. Wisely exposing information
about the process reduces calls and increases satisfaction

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DATA WAREHOUSING AND BUSINESS INTELLIGENCE

MANAGEMENT PRINCIPLES (CONT...)
One size does not fit all. Make sure you find the right tools and products for
each of your customer segments
Think and architect globally, act and build locally. Let the big-picture and endvision guide the architecture, but build and deliver incrementally, with much
shorter term and more project-based focus
Collaborate with and integrate all other data initiatives, especially those for
data governance, data quality, and metadata
Start with the end in mind. Let the business priority and scope of end-datadelivery in the BI space drive the creation of the DW content. The main
purpose for the existence of the DW is to serve up data to the end business
customers via the BI capabilities
Summarise and optimise last, not first. Build on the atomic data and add
aggregates or summaries as needed for performance, but not to replace the
detail

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DOCUMENT AND CONTENT MANAGEMENT

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DOCUMENT AND CONTENT MANAGEMENT

DEFINITION AND GOALS
SOURCE: DATA MANAGEMENT BODY OF KNOWLEDGE
Definition
Planning, implementation, and control activities to store, protect, and access data

found within electronic files and physical records (including text, graphics, images,
audio, and video)

Goals
To safeguard and ensure the availability of data assets stored in less structured

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formats
To enable effective and efficient retrieval and use of data and information in
unstructured formats
To comply with legal obligations and customer expectations
To ensure business continuity through retention, recovery, and conversion
To control document storage operating costs

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DOCUMENT AND CONTENT MANAGEMENT FUNCTION

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DOCUMENT AND CONTENT MANAGEMENT ACTIVITIES

DOCUMENT AND CONTENT MANAGEMENT

DOCUMENT / RECORD
MANAGEMENT
Plan for Managing Documents /
Records
Implement Document / Record
Management Systems for
Acquisition, Storage, Access,
and Security Controls
Backup and Recover Documents
/ Records
Retention and Disposition of
Documents / Records
Audit Document / Record
Management

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CONTENT MANAGEMENT
Define and Maintain Enterprise
Taxonomies (Information
Content Architecture)
Document / Index Information
Content Metadata
Provide Content Access and
Retrieval
Govern for Quality Content

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DOCUMENT AND CONTENT MANAGEMENT

PRINCIPLES
Everyone in an organisation has a role to play in protecting its future
Everyone must create, use, retrieve, and dispose of records in accordance with

the established policies and procedures

Experts in the handling of records and content should be fully engaged in

policy and planning
Regulatory and best practices can vary significantly based on industry sector and

legal jurisdiction

Even if records management professionals are not available to the

organisation, everyone can be trained and have an understanding of the
issues
Once trained, business stewards and others can collaborate on an effective

approach to records management

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METADATA MANAGEMENT

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METADATA MANAGEMENT DEFINITION AND GOALS

SOURCE: DATA MANAGEMENT BODY OF KNOWLEDGE
Definition
Planning, implementation, and control activities to enable easy access to high

quality, integrated metadata

Goals
Provides organisational understanding of terms, and usage
Integrates metadata from diverse source
Provides easy, integrated access to metadata
Ensures metadata quality and security

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METADATA MANAGEMENT FUNCTION

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METADATA MANAGEMENT ACTIVITIES

METADATA MANAGEMENT
Understand Metadata Requirements
Business User Requirements
Technical User Requirements
Define The Metadata Architecture
Centralised Metadata
Architecture
Distributed Metadata
Architecture
Hybrid Metadata Architecture
Develop and Maintain Metadata
Standards
Industry / Consensus Metadata
Standards
International Metadata
Standards
Standard Metadata Metrics
Implement a Managed Metadata
Environment
Create and Maintain Metadata

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Integrate Metadata
Manage Metadata Repositories
Metadata Repositories
Directories and Glossaries and
Other Metadata Stores
Distribute and Deliver Metadata
Query, Report and Analyse Metadata

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METADATA MANAGEMENT PRINCIPLES

Establish and maintain a metadata strategy and appropriate policies,
especially clear goals and objectives for metadata management and usage
Secure sustained commitment, funding, and vocal support from senior
management concerning metadata management for the enterprise
Take an enterprise perspective to ensure future extensibility, but implement
through iterative and incremental delivery
Develop a metadata strategy before evaluating, purchasing, and installing
metadata management products
Create or adopt metadata standards to ensure interoperability of metadata
across the enterprise
Ensure effective metadata acquisition for both internal and external metadata
Maximise user access, since a solution that is not accessed or is underaccessed will not show business value

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METADATA MANAGEMENT PRINCIPLES (CONT...)

Understand and communicate the necessity of metadata and the purpose of
each type of metadata; socialisation of the value of metadata will encourage
business usage
Measure content and usage
Leverage XML, messaging, and Web services
Establish and maintain enterprise-wide business involvement in data
stewardship, assigning accountability for metadata
Define and monitor procedures and processes to ensure correct policy
implementation
Include a focus on roles, staffing, standards, procedures, training, and metrics
Provide dedicated metadata experts to the project and beyond
Certify metadata quality

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DATA QUALITY MANAGEMENT

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DATA QUALITY MANAGEMENT DEFINITION AND

GOALS
SOURCE: DATA MANAGEMENT BODY OF KNOWLEDGE
Definition
Planning, implementation, and control activities that apply quality management

techniques to measure, assess, improve, and ensure the fitness of data for use

Goals
To measurably improve the quality of data in relation to defined business

expectations
To define requirements and specifications for integrating data quality control into
the system development lifecycle
To provide defined processes for measuring, monitoring, and reporting
conformance to acceptable levels of data quality

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DATA QUALITY MANAGEMENT FUNCTION

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DATA QUALITY MANAGEMENT ACTIVITIES

DATA QUALITY MANAGEMENT

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Develop and Promote Data

Quality Awareness
Define Data Quality
Requirements
Profile, Analyse and Assess Data
Quality
Define Data Quality Metrics
Define Data Quality Business
Rules
Test and Validate Data Quality
Requirements
Set and Evaluate Data Quality
Service Levels
Continuously Measure and
Monitor Data Quality
Manage Data Quality Issues
Clean and Correct Data Quality
Defects
Design and Implement
Operational DQM Procedures
Monitor Operational DQM

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DATA QUALITY MANAGEMENT - PRINCIPLES

Manage data as a core organisational asset
All data elements will have a standardised data definition, data type, and
acceptable value domain
Leverage Data Governance for the control and performance of DQM
Use industry and international data standards whenever possible
Downstream data consumers specify data quality expectations
Define business rules to assert conformance to data quality expectations
Validate data instances and data sets against defined business rules
Business process owners will agree to and abide by data quality SLAs
Apply data corrections at the original source, if possible
If it is not possible to correct data at the source, forward data corrections to
the owner of the original source whenever possible
Report measured levels of data quality to appropriate data stewards, business
process owners, and SLA managers
Identify a gold record for all data elements

IN

FORM

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