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GOAL: Reach Six Sigma Quality

Six Sigma is a quality management program developed by Motorola in the 1980s that focuses on eliminating defects and variability in business processes. The goal of Six Sigma is to reach nearly flawless process performance, defined as less than 3.4 defects per million opportunities. It uses statistical methods and defines projects through a five-step process called DMAIC - Define, Measure, Analyze, Improve, and Control. Key people involved include Executive Leaders, Champions, Master Black Belts, Black Belts, and Green Belts. Several major companies have successfully implemented Six Sigma including General Electric, Motorola, Allied Signal, Sony, and Polaroid.

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42 views

GOAL: Reach Six Sigma Quality

Six Sigma is a quality management program developed by Motorola in the 1980s that focuses on eliminating defects and variability in business processes. The goal of Six Sigma is to reach nearly flawless process performance, defined as less than 3.4 defects per million opportunities. It uses statistical methods and defines projects through a five-step process called DMAIC - Define, Measure, Analyze, Improve, and Control. Key people involved include Executive Leaders, Champions, Master Black Belts, Black Belts, and Green Belts. Several major companies have successfully implemented Six Sigma including General Electric, Motorola, Allied Signal, Sony, and Polaroid.

Uploaded by

என் கருத்து
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Six Sigma Defined:

Quality management program developed by


Motorola in the 1980s.
Management philosophy focused on business
process improvements to:

Eliminate waste, rework, and mistakes


Increase customer satisfaction
Increase profitability and competitiveness

Statistical measure to objectively evaluate


processes.

GOAL: Reach Six Sigma Quality

The Statistical Tools of


Six Sigma:

The Statistical Tools of


Six Sigma:

The Statistical Tools of


Six Sigma
Another way to look at it:
1. Clearly define the customers explicit
requirements--CTQ
2. Count the number of defects that occur.
3. Determine the yield-- percentage of items
without defects.
4. Use the conversion chart to determine
DPMO and Sigma.

Sigma Conversion Table:


If your yield is:

Your DPMO is:

Your Sigma is:

30.9%

690,000

1.0

62.9%

308,000

2.0

93.3

66,800

3.0

99.4

6,210

4.0

99.98

320

5.0

99.9997

3.4

6.0

People Power:
Executive Leader
Champion/Sponsor
Master Black Belt
Black Belt
Green Belt

Green Belt

Green Belt

Executive Leader Roles:


High Level Executive committed to
Six Sigma Success
Knowledgeable in Six Sigma Process
Assign key individuals to the
Champion/Sponsor Position.

Champion/Sponsor Roles:

High Level Executive


Oversee the Black Belt positions
Provide resources to complete the
job
Assist Black Belts to select projects
Benchmark with other organizations

Master Black Belt Roles:


Resource for the Black Belts-experts
on the mathematical theory of
statistical methods
Experts on the Six Sigma process
Works with the Champion/Sponsor to
select projects.

Black Belt Roles:

Leaders of the Six Sigma process


Management and technical skills
Bring the project vision to reality
Solely dedicated to Six Sigma
Program
Oversee Green Belts

Green Belt Roles:


Project Leaders
Support the Black Belt to complete
the project

Process Power:
DMAICFive Step Process
Define

Control

Improve

Measure

Analyze

Define:

Clearly identify the problem


Utilize numerical definition
Focus on process that creates the
problem not on the outcome

Measure:

Benchmark
Capability of a given process
Focus on CTQ

Analyze:
Current process results
What is possible compared to what
the competition is doing

Improve:
Implement changes
Be creative to find new ways to do
things better, cheaper, or faster

Corporations Practicing
Six Sigma:

General Electric
Motorola
Allied Signal
Sony
Polaroid

Specific Success Story:


GE

1995 Operating margin13.5%


1998 Operating margin16.7%
Result: $600million bonus

The most important initiative GE


has ever undertaken
--Jack Welch, CEO General Electric

USAGE OF SIX SIGMA

19

COMPANIES
USING

Motorola
Ericsson
General Electric
Sony
Ford Motor Co.
CITI bank

20

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