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Skill Requirements For Knowledge Process Outsourcing (KPO)

The document discusses skill requirements for knowledge process outsourcing (KPO) in India. It notes that KPO requires more knowledge-intensive services compared to traditional BPO transaction services. Key skills needed for KPO include data analysis, research, decision-making, and good writing. Potential KPO areas include finance, legal, engineering, and life sciences. India is well-positioned for KPO due to its large English-speaking, educated workforce. KPO is expected to grow faster than traditional BPO. To further develop KPO, the document recommends revamping education to include more practical skills and industry collaboration, as well as creating new programs focused on professional services.

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490 views12 pages

Skill Requirements For Knowledge Process Outsourcing (KPO)

The document discusses skill requirements for knowledge process outsourcing (KPO) in India. It notes that KPO requires more knowledge-intensive services compared to traditional BPO transaction services. Key skills needed for KPO include data analysis, research, decision-making, and good writing. Potential KPO areas include finance, legal, engineering, and life sciences. India is well-positioned for KPO due to its large English-speaking, educated workforce. KPO is expected to grow faster than traditional BPO. To further develop KPO, the document recommends revamping education to include more practical skills and industry collaboration, as well as creating new programs focused on professional services.

Uploaded by

sahilsharma11777
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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NASSCOM

IT Industry – Academia Workshop

Skill Requirements
for
Knowledge Process Outsourcing (KPO)

May 30, 2005 Visakhapatnam


In this presentation……

 Getting To Know KPO

 What Drives KPO in India?

 Moving up the Value Chain

 Building Capacities

 Recommendations
Getting To Know KPO
 Innovative offering in Service Space
BPO Transaction Intensive Service
KPO Knowledge intensive Service

Skill Profile:
 To collate , synthesis , analyze interpret Data and Information
 To Search for advance information
 To Generate various scenarios , judgments and decision Making
 High level of Conceptualization
 Aptitude of working with DB and Research bend of mind,
concentration and consistency
 Good writing skills
 Any Academic Qualifications
Potential Areas
 BFSI (Banking, Finance, Security, Insurance)
Market research, equity analysis , actuarial services, risk management
Financial modeling , US Tax services
 Legal
Case research to support paralegal, international attorney
 Architects/ Civil Engineering
Real estate , housing, commercial complex designs (CAD)
 Scientific publishing / E-learning
 Bio tech and Life sciences Pharma
 IP Patent Research
 Medical Tourism
Opportunity Class
 MBAs
 Engineering / MBA combinations
 Chartered Accountant / Financial Analyst
 Lawyers, Doctors
 Economists
 Architects/ Civil engineers
 Educationists, PhDs
 Biotechnologists
 Statisticians

And a Day (9-5) Job, unlike IT and ITES


Infrastructure and Tools

To build Knowledge repository and to share

 High end Computing / Communication Infrastructure


 Good Search engine software for unstructured Info source
 Good Documentation Software and collaboration tool
 Good KM System
 Good Data Base / Data mining / Data warehousing tools for
structured information
Business Potential

• KPO expected to grow faster over the next five years than IT
Business outsourcing, or BPO.

• KPO revenues will grow 46% to $17 bn by 2010 from current level of
1.2 bn.

• BPO will grow just 26 % to $40bn by 2010 -- NASSCOM.

• Examples of KPO would include;


- A law firm outsourcing basic case research to paralegals in a
foreign country
- Pharmaceutical firms conducting R&D for new drugs in offshore
facilities
- An Architecture / Civil Engg firm outsourcing design of housing/
commercial complexes
What will Drive KPO in India?

1. Education
2. Ability to deliver High quality Lateral Knowledge / Decisions
3. Confidence building with Customers

 Abundance of educated professionals – doctors, lawyers, chemical engineers ,


finance professionals, chartered accountant , PhD
 India has a huge pool of English speaking and computer literate person power and is
growing
 Worlds largest number of scientific and technological personnel after USA
 In India , six times more people go to universities than in China
220 universities, 10000 colleges , 330,000 teachers and 3,000,000
Graduates every year . Medium of instruction is English in 50% of universities
 Other promising locations Russia , China etc. though only 1/6 people go to
universities in China

Moving up the value chain – providing higher services

•Past  Current & near future


-Application Development and – Product Development
maintenance
– R&D
-Programming and porting from
one platform to another – Engineering Design Services
-Fixing the Y2K problem – IT consulting
-------------------------------------------
------------------------------------------- - Insurance underwriting, risk
assessment, and equity research
-Customer Contact Services
– Intellectual Property Research
-Transaction Services
-HR Data Processing – Data Mining, Financial Analysis
-Medical Transcription – Business and Market Research
Building Capacities

 Revamp the current technology & business courses to reduce


theoretical orientation and add exploratory methodologies
 Greater industry participation in curriculum development – work
with companies looking for talent
 Need to focus on building the big picture among future
professionals.
Recommendations
– an MS in Professional Services (KPO)

 A job oriented program to prepare professionals that are KPO-


Ready
 A cross functional MS program with a strong grounding in
business economics, accounting, financial basics, US / EU
business environment
 The final semesters will provide a orientation & specialization in
US Tax, US Insurance, Business valuation and advisory, US GAAP,
US culture, consulting & client facing skills etc.
Thank You

Email:
[email protected]

Phone 91-40-2799 3196

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