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Etiquette

Business etiquette refers to the unwritten rules of polite and professional behavior in business settings. These rules help create a smooth work environment. Business etiquette varies around the world and includes differences in greetings, forms of address, use of business cards, meetings, negotiations, gift giving, and communication styles. For example, handshakes are common in Germany but bowing is traditional in Japan. Business cards are treated with special care and respect in Japan. Understanding cultural differences in business etiquette helps professionals interact appropriately in various international business contexts.

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799 views

Etiquette

Business etiquette refers to the unwritten rules of polite and professional behavior in business settings. These rules help create a smooth work environment. Business etiquette varies around the world and includes differences in greetings, forms of address, use of business cards, meetings, negotiations, gift giving, and communication styles. For example, handshakes are common in Germany but bowing is traditional in Japan. Business cards are treated with special care and respect in Japan. Understanding cultural differences in business etiquette helps professionals interact appropriately in various international business contexts.

Uploaded by

deepu0787
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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BUSINESS ETIQUETTE

AN ANALYSIS
What is Business
Etiquette?

• It is the formal rules of correct or


polite behaviour in society or among
members of a particular profession.
These rules are unwritten rules,
which act as norms to be observed
by all professionals who work as a
team in a particular company or
department.
The necessity of
learning Etiquette
• In an organization, our basic
concern is to create a smooth
work environment where each
person helps the others to carry
on their jobs with ease. Hence
learning the rules of business
etiquette helps us, as a
professional, to act with ease in
any business setting.
Business Etiquette
Around the World
• Greetings and Introductions
• Forms of Address
• Use of Business Cards
• Meetings and Appointments
• Business Lunch or Business Dinner
• Negotiating and Getting Job Done
• Entertainment and Gift Giving
• Email, Telephone, Letters and
Memorandum Styles of Communication
Greetings and Introductions
• Kiss, Bow, or Shake Hands?
• In Germany, always shake hands, firmly but
briefly.
• In Japan you may greet with a hand shake, but
the bow is the traditional Japanese greeting.
• In Italy, Mexico, Latin America and in Spain,
women may kiss on both cheeks after knowing
you awhile.
• Forms of Address
• Never Use First Names and Don’t Suggest to be
Called by Yours.
• In Germany, always use professional titles after
Mr. or Mrs. In Mexico use “Ingeniero” followed
by last name to address a male engineer.
Business Cards
• In Japan business cards are extremely
important. Present your card with both
hands. When you receive a business card
spend several seconds studying it and do
not write on it or put in your pocket in the
presence of the giver.
• In many parts of the Middle East, you should
never use your left hand when giving your
business card.
• Print your business card in English on one
side, and in the language of your host on
the other.
• Learn the protocol of giving business cards.

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