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Communication in Nursing

This document discusses communication in nursing. It defines communication as a process where two or more people exchange information to gain a common understanding. Communication includes verbal and nonverbal transmission of messages through various channels. The communication process involves a sender encoding a message, a receiver decoding the message, and feedback. Effective communication is important for nursing, as it generates trust between nurses and patients and is the foundation for relationships in health care.

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Sathya Palanisamy
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4K views34 pages

Communication in Nursing

This document discusses communication in nursing. It defines communication as a process where two or more people exchange information to gain a common understanding. Communication includes verbal and nonverbal transmission of messages through various channels. The communication process involves a sender encoding a message, a receiver decoding the message, and feedback. Effective communication is important for nursing, as it generates trust between nurses and patients and is the foundation for relationships in health care.

Uploaded by

Sathya Palanisamy
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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COMMUNICATION

BY:
Mrs. Tamizharasi.A
Associate professor.

INTRODUCTION

Communication is the basic element of human interactions that allows


people to establish, maintain and improve contacts with others.
Nursing is a communicative intervention and is founded on effective
communication.
The word communication originates from communis, a Greek word,
meaning to make common.
It is the transmission and receiving information, feelings and or
attitudes with the overall purpose of having understood producing a
response.

DEFINITION

Communication is a process by which two or more


people exchange ideas, facts, feelings or impressions in
ways that each gains a common understanding of
meaning, intent and use of a message. Paul Leagens

LEVELS OF
COMMUNICATION

TYPES OF
COMMUNICATION

One-way Communiaction (didactic): The flow of


communication is one-way from the communicator to
the receiver. Eg. Lecture method.

TYPES OF
COMMUNICATION

VERBAL
COMMUNICATION

WRITTEN
COMMUNICATION

NONVERBAL
COMMUNICATION

SYMBOLIC
COMMUNICATION

META
COMMUNICATION

MODES OF
COMMUNICATION

THE COMMUNICATION PROCESS

It has the following main components:


1. Sender (source)
2. Message (content)
3. Channel (s) (medium)
4. Receiver (audience)
5. Feedback (effect)

The Communication
Process

MAJOR DIMENSIONS OF
COMMUNICATION

1. Content (what type of things are communicated)


2. Source (by whom)
3. Form (in which form)
4. Channel (through which medium)
5. Destination/Receiver (to whom)

1. SENDER

The sender (communicator) is the originator of the


message.
Sender formulates, encodes and transmits the information
which he/she wants to communicate.
The impact of the message will depend on sender's
communication skill, social status (authority), knowledge,
attitude and prestige in the community.

Encoding

Encoding means converting or translation the


idea into a perceivable form that can be
communicated to others.

2. MESSAGE

A message is the information/desired behaviour in


physical form which the communicator transmits to his
audience to receive, understand, accept and act upon.
The message may be in the form of words, pictures or
signs.
Components of message are:

CONT>>>>>

o Message code-any group of symbols that can be structured


in a way that is meaningful to same person, eg., language.
o Message contentthe material in the message i.e., selected
by the source to express his purpose.
o Message treatmenti.e, decisions which the communication
source makes in selecting, arranging both codes and
contents.

3. CHANNEL

By channel is implied the physical bridge or the media of


communication between sender and the receiver.
Channels can be:
o Interpersonal (face to face communication) may be verbal or nonverbal, or
o Mass media TV, radio, printed media etc.

Every channel of communication has its advantages and limitations.


The proper selection and use of channels results in successful
communication.

Decoding

Decoding is the receivers interpretation of the


senders message. Here the receiver converts
the message into thoughts and tries to
analyze and understand it. Effective
communication can occur only when both the
sender and the receiver assign the same or
similar meanings to the message.

4. RECIEVER

Who receives messages from the sender, decoding,


interprets the meaning and giving feedback.

5. FEEDBACK

It is the flow of information from receiver to the sender,


the reaction to the message.

CONT>>>>>

Two-way Communiaction (Socratic): Both sender and


receiver take part.
o The process of learning is active and democratic.
o It is more likely to influence behaviour than one-way
communication

FACTORS INFLUENCING
COMMUNICATION
Perceptions
Values
Emotions
Socio-cultural background
Knowledge
Role and relationships
Environment
Space and territoriality

PRINCIPLES

Communication should have objective and purpose.


Should be appropriate to situation.
Systematic analysis of the message, i.e., the idea, the
thought to be communicated, so that one is clear about it.
Selection and determination of appropriate language and
medium of communication according to its purpose.

SEVEN CS OF
COMMUNICATION

Barriers of
communication

PHYSICAL BARRIERS

PSYCHOLOGICAL
BARRIERS

PERCEPTIONAL
BARRIERS

MECHANICAL
BARRIERS

IMPORTANCE OF
COMMUNICATION IN NURSING

A critical component of nursing practice


Good communication
o Generate trust between nurse and clients.
o

Provides professional satisfaction.

o Is a means for bringing about change, i.e. nurse listens,


speaks and acts to negotiate changes that promotes clients
well-being.

CONT>>>>>>

o Is the foundation of the relationship between the nurse and


other members of the health team.
o Helps to promote managerial efficiency.
o Provides basis for leadership action.
o Provides means of co-ordination.

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