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Presented By: Piyali Kundu PGDM-2009-2011 ROLL NO:-082

This document discusses the stages of conflict. It begins with potential opposition or incompatibility, which can then be perceived as conflict. This leads to cognition and personalization as individuals think about the conflict. There are then various intentions for how to handle the conflict, such as competing, collaborating, compromising, avoiding, or accommodating. These intentions influence behaviors between the parties. The interaction and behaviors result in outcomes that can either increase or decrease group performance.

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Piyali Kundu
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48 views12 pages

Presented By: Piyali Kundu PGDM-2009-2011 ROLL NO:-082

This document discusses the stages of conflict. It begins with potential opposition or incompatibility, which can then be perceived as conflict. This leads to cognition and personalization as individuals think about the conflict. There are then various intentions for how to handle the conflict, such as competing, collaborating, compromising, avoiding, or accommodating. These intentions influence behaviors between the parties. The interaction and behaviors result in outcomes that can either increase or decrease group performance.

Uploaded by

Piyali Kundu
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Presented by:

Piyali kundu
PGDM-2009-2011
ROLL NO:-082
What is conflict…

A process begins when one


party perceives that another
party has negatively affected ,
or is about to negatively affect,
someone that the first party
cares about.
When conflict arise …
ØConflict arise because of incompatibility of two or more aspect of elements
ØWhen an individuals is not able to choose among the available course of actions
ØConflict is made up of series of interlocking conflict episode
ØConflict must be perceived and expressed by the parties to it .if no one is aware
of conflict ,it is generally agreed that conflict does not exist even though there
may be incompatibility in some respect
Transaction in conflict
thought ……
Types of
conflict..
Felt conflict :-emotional involvement
in a conflict creating anxiety, tenseness,
frustration , or hostility.

Stage –III:- Intentions


ompeting collaborating
ASSERTIVENESS

Assertive

Compromising
Unassertive

Avoiding Accommodating

Uncooperative Cooperative

COOPERATIVENESS
Conflict process
Stage I
Potential
Opposition or Stage III Stage V
Incompatibility intentions OUTCOME

Perceived Conflict –handling


Conflict Increased group perfor
Intentions
tecedent conditions §Competing Over conflict
ommunication §Collaborating §Party`s behavior
tructure §Compromising §Other`s reactions
ersonal variable Felt §Avoiding
Conflict §Accommodating Decreased group
§ Performance
q
Stage II
Cognition
IIIP Stage IV
&
personalizations Behavior
Stage –I :-Potential conflict or incompatibility

vThe first step in the conflict process


is the presence of conditions that
create Opportunities for conflict to
arise.

Stage –II:-cognition and personalization

Perceived conflict :-awareness by one or


more parties of the existence of conditions
that create opportunities for conflict to
arise.
§Competing :-a desire to satisfy
one`s interest ,regardless of the
impact on the other party on
the conflict .

§Collaborating :-a situatation in


which the parties to a conflict each
desire to satisfy fully the concerns of
all parties.
§Avoiding :- the desire to withdraw
from or suppress a conflict.

§Accommodating :-the willingness


one party in a conflict to place the
opponents interest above his or her
own.

§Compromising:- a situation in which


each party to a conflict is willing
to give up something.
Stage -IV:-Behavior

§Conflict management :-the use of resolution


and stimulation techniques to achieve the
desire level of conflict.

Stage –V:- Outcomes

The action or reaction interplay between the conflicting parties result in consequeuences

Increasing group performance Decreasing group performance

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