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7117IBA Business Intelligence Systems

Trimester 1 2017

Lecture 2
Business Intelligence Capabilities
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Outline

Four key capabilities of BI solutions

Organizational Memory Capability
Information Integration
Insight Creation
Presentation

We will discuss
Each capability
Factors necessitating each capability
Technologies enabling each capability
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Organizational Memory Capability

The ability to
store
information
and
knowledge
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Information Integration Capability

The ability to
link
structured and
unstructured
data
from
a variety of sources
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Insight Creation Capability

The ability to
develop
new insights
and
use them in
the short-term or long-term
to make better decisions
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Presentation Capability

The ability to
use
appropriate reporting and
balanced scorecards tools,
and thereby
make BI more valuable to users
+ Four Synergistic Business Intelligence
Capabilities Users
Information presented in
user-friendly fashion and in
ways most appropriate for
each user

Presentation New insights and

information to support
decision making in a real-
time fashion

Insight Creation Synthesized information about

the past and present
(structured and unstructured,
external and internal)

Information Integration
Historical information and explicit
knowledge accumulated over
time (mainly structured and
internal)
Organizational Memory

Sabhewal & Becerra-Fernandez

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Three Categories of Features

BI capabilities support features of BI solutions which are

classified into 3 broad categories related to capabilities

Benchmarking
Relative to competition and industry trends

Intelligence
Ability to search and utilize data across disparate sources

Convenience
Customization and connectivity
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Relation of Categories to Capabilities
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Why Information Integration
Capability?
Mutually disconnected, incompatible transactional systems
exist within an organization

Data exists outside of transactional systems such as e-mail,

audio and video files, etc.

A lot of relevant external data is available, such as web sites,

industry reports, expert opinions

More complex decision making due to an increase in the

diversity of factors to consider
+ Information Integration Capability
External information and
knowledge from
environmental scanning
and web mining
External

Unstructured
Source of Content

information and
knowledge from text
mining, web mining
and digital content
management systems

Both past content

Internal

as well as
emergent, real-
time content
needs to be
integrated in each
situation

Structured Unstructured
Nature of Content
Structured information and
explicit knowledge from ERP
systems, transactional
systems, and knowledge
repositories
Sabhewal & Becerra-Fernandez
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Why Insight Creation Capability?

Need quick reflexes

Decisions must be made quickly to be competitive

Domain complexity is increasing

Must consider information from diverse arenas
+Insight Creation Capability

Learning
Insight creation or
Impacts of Insight Creation Capability

Decision Making
Real-time

Describe What Understand What Predict What Will

Happened Happened Happen

Outputs of Insight Creation Capability

Note: The relative sizes of the boxes in the above cells represent the relative magnitudes of impacts
of insight creation capability on real-time decision making and insight creation or learning.

Sabhewal & Becerra-Fernandez

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Why Presentation Capability?

Content and format needs differ

Role
Ex. Top executive interest in firm-level performance vs. customer-
support personnel interest in aids that support real-time
responses to customers
Task
Ex. Customer-support specialist uses different information for
each task
Preference
Ex. Individuals differ: Big picture view vs details first
+ Factors Affecting Presentation

Role

Content

Task

Format

Presentation

Preference

Sabhewal & Becerra-Fernandez

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Presentation Capability
Technologies
Goal: Maximize learning and decision making

Online Analytical Processing (OLAP)

Explore and analyze interactively

Visualization
A picture is worth a thousand words

Digital Dashboards
Display metrics in customizable interface and navigable layout

Scorecards
Monitor and show performance
+ Inputs and Outputs of the Four Business
Intelligence Capabilities Users Information presented in
user-friendly fashion and in
ways most appropriate for
the specific role, task, and
situation
Roles, tasks, and users
inputs regarding preferred Presentation New insights and
nature of presentation information to support
learning and real-time
decision making

Users inputs about the

analyses that may be Insight Creation
appropriate Synthesized information
about the past and present
(structured and
unstructured, external and
internal)
Real-time data,
Unstructured Information, Information Integration
External Information
Historical information and
explicit knowledge
accumulated over time
Data, information, explicit (mainly structured and
knowledge (mainly internal)
Organizational Memory
internal, structured) stored
in systems as events occur

Sabhewal & Becerra-Fernandez

+ Technologies Enabling Business
Intelligence Capabilities
OLAP
Visualization
Digital Dashboards
Scorecards
Presentation Business Performance Management

Data Mining
Business Analytics
Creation of Insights Real-time Decision Support

Environmental Scanning
Text Mining
Web Mining
Information Integration Radio Frequency Identification Devices

Data Warehousing
Enterprise Resource Planning
Knowledge Repositories
Organizational Memory
Digital Content Management Systems
Document Management Systems

Sabhewal & Becerra-Fernandez

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Recap

We have:

Summarized the four main capabilities of BI solutions

Discussed each capability and the factors necessitating it

Examined the interrelationships among these four capabilities

Identified and discussed the technologies facilitating each

capability
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Key Terms
business analytics insight creation capability
business performance knowledge
management knowledge repositories
content learning
data OLAP (online analytical
data mining processing)
data warehousing organizational memory capability
digital content management presentation capability
systems radio frequency identification
digital dashboards devices
document management real-time decision support
systems scorecards
enterprise resource planning text mining
systems transactional systems
environmental scanning virtualization
information web mining
information integration
capability
Sabherwal & Becerra-Fernandez
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