SEESION 12

Project Stakeholders
Management

Eng.Mukhlis Mirghani
 Project Stakeholders Management
It includes the processes required to identify the people,
groups, or organizations that could impact or be impacted by
the project.
Analyze stakeholder expectations and their impact on the
project,
Develop appropriate management strategies for effectively
engaging stakeholders in project decisions and execution.

Stakeholder satisfaction should be managed as a key project

Eng.Mukhlis Mirghani
13.1 Identify Stakeholders

DIFINTION KEY BENEFIT

is the process of identifying it allows the project manager to
the SHs that could impact identify the appropriate focus
for each stakeholder
or be impacted by the or group of stakeholders
project, analyzing interests,
involvement,
interdependencies,
influence, and potential
impact on project success
Eng.Mukhlis Mirghani
.1 Project
charter
.2 Procurement 1 Stakeholder
analysis .1 Stakeholder
documents
.2 Expert register
.3 EEFs
.4 OPAs judgment
.3 Meetings

Eng.Mukhlis Mirghani
 Inputs
.1 Project Charter
oprovide information about internal and external parties
related with the project and affected by the result or
the execution of the project
o.2 Procurement Documents
the parties in that contract are key project stakeholders,
e.g. suppliers.

Eng.Mukhlis Mirghani
Tools and techniques
.1 Stakeholder analysis (steps)
1. Identify all potential project stakeholders and relevant information,
2. Analyze the impact or support each stakeholder could generate, and classify
them so as to define an approach strategy,
3. Assess how key stakeholders are likely to react or respond in various situations,
in order to plan how to influence them to enhance their support and mitigate
potential negative impacts.
There are multiple classification models used for stakeholders analysis, such as:
Power/interest grid
Power/influence grid
Eng.Mukhlis Mirghani
Power/Interest Grid with Stakeholders

Eng.Mukhlis Mirghani
Outputs
1 Stakeholder Register
Identification information
Name, organizational position, location, contact information;
Assessment information
Major requirements, main expectations, potential influence
Stakeholder classification
Internal/external, supporter/neutral/resistor

Eng.Mukhlis Mirghani
 13.2 Plan Stakeholders Management

DIFINTION KEY BENEFIT

is the process of developing it provides a clear, actionable
appropriate management plan to interact with
strategies to effectively project stakeholders to
engage stakeholders support the projects
throughout the project life interests
cycle, based on the analysis of
their needs, interests, and
potential impact on project
success

Eng.Mukhlis Mirghani
 .1 Stakeholder
.1 Expert mgt
.1 Project mgt judgment plan
Plan
.2 Meetings .2 Project
.2 SHs Register
.3 Analytical documents
.3 EEFs
techniques updates
.4 OPAs

Eng.Mukhlis Mirghani
 Inputs
.2 Stakeholders register
provides the information needed to plan appropriate ways to
engage project stakeholders.

3 EEFs
Because the management of stakeholders should be adapted to
the project environment (e.g. organizational culture, political
climate)
4 OPA
lessons learned database and historical information
Eng.Mukhlis Mirghani
 Tools and techniques
.3 Analytical Techniques
The engagement level of the stakeholders can be classified as
follows:
Unaware. Unaware of project and potential impacts.
Resistant. Aware of project and potential impacts and resistant to
change.
Neutral. Aware of project yet neither supportive nor resistant.
Supportive. Aware of project and potential impacts and supportive
to change.
Leading. Aware of project and potential impacts and actively
engaged in ensuring the project is a success.
Eng.Mukhlis Mirghani
Stakeholders Engagement Assessment Matrix

Eng.Mukhlis Mirghani
 Outputs
.1 Stakeholder Management Plan
Desired and current engagement levels of key stakeholders;
Scope and impact of change to stakeholders; Identified interrelationships and
potential overlap between stakeholders;
Information to be distributed to stakeholders, including language, format,
content;
Reason for the distribution of that information
Time frame and frequency for the distribution of required information;
Method for updating and refining the stakeholder management plan as the
project progresses and develops.
Eng.Mukhlis Mirghani
 13.3 Manage Stakeholder
Engagement

Definition Key Benefit

The process of communicating it allows the project manager to
and working with stakeholders to increase support and minimize
meet resistance from stakeholders,
their needs/expectations, address significantly increasing the chances
issues as they occur, and foster to achieve project success
appropriate stakeholder
engagement in project activities
throughout the project life cycle

Eng.Mukhlis Mirghani
 .1 Issue log
.1 Stakeholder .1 .2 Change
mgt plan Communication requests
.2 methods .3 Project mgt
Communications .2 Interpersonal plan
mgt plan skills updates
.3 Change log .3 Management .4 Project
.4 OPA skills documents
updates
.5 OPA updates
Eng.Mukhlis Mirghani
 Tools and techniques
.1 Communications methods
identified in the communications mgt plan are utilized during stakeholder
engagement management.
.2 Interpersonal Skills
Building trust,
Resolving conflict,
Overcoming resistance to change
.3 Management Skills
Influence people to support the project,
Negotiate agreements to satisfy the project needs.
Eng.Mukhlis Mirghani
 Outputs
.1 Issue log
.2 Change Requests
Managing stakeholder engagement may result in a change request to the
product or the project
.3 Project Management Plan Updates
an ineffective communication method may be replaced by another one,
or a new communication requirement may be identified
.4 Project Documents Updates
new stakeholders are identified ,
or if registered stakeholders are no longer involved in or impacted by the
project Eng.Mukhlis Mirghani
 13.4 Control Stakeholder
Engagement

Definition Key Benefit

is the process of: it will maintain or increase
the efficiency and
monitoring overall project effectiveness of stakeholder
stakeholder relationships and, engagement activities as the
adjusting strategies and project evolves and its
environment changes
plans for engaging
stakeholders

Eng.Mukhlis Mirghani
.1 Project management .1 Work performance
.1 Information information
plan
management .2 Change requests
.2 Issue log
systems .3 Project mgt plan
.3 Work performance
.2 Expert judgment updates
data
.3 Meetings .4 Project documents
.4 Project documents
updates
.5 OPA updates

Eng.Mukhlis Mirghani
Inputs
.1 Project mgt plan
Needs and techniques for communication among stakeholders.
.2 Issue log
.3 Work Performance Data
include reported percentage of work completed,
technical performance measures,
start and finish dates of schedule activities,
actual costs, actual durations etc.
.4 Project Documents Eng.Mukhlis Mirghani
 Tools and Techniques

.1Information management systems

provides a standard tool for the project manager to:
capture,
store, and
distribute information to stakeholders about:
the project cost, schedule progress, and performance
facilitate report distribution to the project stakeholders
Eng.Mukhlis Mirghani
Outputs
.1 Work Performance Information
status of deliverables, forecasted estimates to complete.
.2 Change Requests
Analysis of project performance and interactions with stakeholders often generates
change requests
.3 Project Management Plan Updates
.4 Project Documents Updates
SHs register: new stakeholders may be identified,
or if registered stakeholders are no longer impacted by the project
Issue log as new issues are identified and current issues are resolved
Eng.Mukhlis Mirghani
Thanks for your attention

Eng.Mukhlis Mirghani